Novant Health
Novant Health
Novant Health is a not-for-profit integrated healthcare system headquartered in Winston-Salem, North Carolina. It provides hospital care, physician services, urgent care, emergency medicine, surgery, cancer treatment, heart and vascular care, women’s health, pediatrics, behavioral health, imaging, pharmacy services, virtual care, rehabilitation, and other healthcare services across North Carolina and South Carolina.
Current system information describes Novant Health as a super-regional, not-for-profit, academic medical center-backed health system with 43,000+ team members, 2,100+ physicians, 21 medical centers, 900+ locations, and 730+ physician clinics.
Novant Health is currently led by Carl S. Armato, President and Chief Executive Officer. For 2025, Novant Health reported more than $11.9 billion in operating revenue, approximately $1.2 billion in net income, and $2.1 billion in community benefit.
Novant Health does not prominently publish one universal corporate switchboard for all system-level inquiries.
For patients and family members, the current general support line is:
1-888-648-7999.
844-266-8268
Monday to Friday: 8:00 AM to 6:00 PM.
Novant Health
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
Novant Health
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
Current Novant Health corporate information identifies this as the system mailing address.
Billing / MyChart Customer Service: NHCSCC@Contact.NovantHealth.org
Media Relations: publicrelations@novanthealth.org
Nondiscrimination / Section 1557: NHCoordinator504_1557@novanthealth.org.
Healthcare, Hospitals, Physician Services, Academic Medicine, Urgent Care, Virtual Care, Imaging, Pharmacy and Specialty Medicine
Not-for-profit integrated healthcare system
Carl S. Armato
President and Chief Executive Officer.
43,000+
2,100+
21
900+
730+.
$11.9 billion+
Approximately $1.2 billion
Approximately $2.1 billion.
https://www.novanthealth.org/about/company/financial-profile/
https://jobs.novanthealth.org/
Novant Health delivers healthcare across hospitals, outpatient clinics, physician practices, medical centers, virtual platforms, imaging sites, urgent care facilities, and other locations throughout the Carolinas.
Novant Health provides family medicine, internal medicine, preventive care, annual physicals, vaccinations, chronic-disease management, and routine health services.
Patients can use Novant Health digital tools to find a provider and schedule appointments.
Novant Health medical centers provide emergency treatment for serious illness, injury, trauma, and other urgent conditions.
Emergency departments operate around the clock at participating medical centers.
Novant Health urgent-care centers treat conditions that require prompt care but are not necessarily life-threatening.
Services can include treatment for infections, sprains, respiratory symptoms, minor injuries, and other common concerns.
Novant Health operates 21 medical centers within its current integrated network.
These facilities provide inpatient medicine, surgery, emergency care, intensive care, maternity services, specialty care, and other hospital services.
Novant Health operates 730+ physician clinics across North Carolina and South Carolina.
The network includes both primary-care and specialty practices.
Novant Health provides cancer diagnosis and treatment through oncology specialists and cancer centers.
Services can include chemotherapy, radiation oncology, surgery, imaging, infusion services, supportive care, and clinical trials.
Novant Health offers cardiovascular diagnosis, cardiac imaging, interventional cardiology, vascular treatment, heart surgery, and rehabilitation.
Availability varies by medical center and regional service line.
Orthopedic services include treatment for joint, bone, spine, sports-medicine, and musculoskeletal conditions.
Care can include surgery, rehabilitation, injections, imaging, and nonsurgical treatment.
Novant Health provides neurological and neurosurgical care for brain, spine, nerve, stroke, and other neurological conditions.
Advanced treatment is available through selected regional medical centers.
Novant Health provides obstetrics, gynecology, preventive women’s health, maternity services, breast care, and high-risk pregnancy support.
Novant Health hospitals provide labor and delivery, postpartum care, neonatal services, and maternal health programs.
In 2025 the system reported 25,000+ babies born.
Novant Health provides pediatric primary care and selected pediatric specialty services.
Programs include preventive care, acute illness treatment, hospital services, and specialty consultations.
Novant Health offers behavioral-health care through outpatient and inpatient programs.
Services can include psychiatric assessment, therapy, crisis evaluation, and substance-use treatment.
Novant Health performs a wide range of inpatient and outpatient surgical procedures.
The system reported 218,000+ surgeries performed during 2025.
Imaging services include X-ray, CT, MRI, ultrasound, mammography, nuclear medicine, and other diagnostic procedures.
Novant Health operates imaging facilities as part of its broader outpatient network.
Novant Health provides pharmacy services through selected medical centers and outpatient locations.
Pharmacists work with physicians and patients to support medication management and treatment.
Novant Health maintains virtual-care networks that allow eligible patients to receive selected services remotely.
Virtual options are intended to improve access, particularly where travel or geography makes in-person care more difficult.
Novant Health MyChart provides digital access to appointments, test results, medical information, billing, messages, and account services.
Current MyChart Customer Service for North Carolina is 844-266-8268.
Patients can request medical records using Novant Health’s secure medical-record request process.
Enterprise Release of Information Customer Service:
844-763-9163.
Novant Health offers financial-assistance programs for qualifying patients.
North Carolina patients can call 844-266-8268, Option 3, while South Carolina patients can call 844-320-9170.
Novant Health participates in clinical trials and healthcare research.
The system specifically identifies research, clinical trials, advanced technology, and innovative care delivery as major components of its healthcare model.
Novant Health invests in community programs, health access, financial assistance, health equity, and social-support initiatives.
For 2025, the system reported approximately $2.1 billion in community benefit.
For patients and family members:
1-888-648-7999.
Novant Health does not prominently publish one separate headquarters switchboard.
844-266-8268.
844-266-8268
Hours:
Monday to Friday: 8:00 AM to 6:00 PM.
North Carolina:
844-266-8268
South Carolina:
844-642-4699.
North Carolina:
844-266-8268, Option 3
South Carolina:
844-320-9170.
844-763-9163.
1-888-648-7999.
1-888-648-7999
TDD/TTY:
1-800-735-8262.
980-488-9494
Email:
NHCoordinator504_1557@novanthealth.org.
1-855-526-4411
Select:
Option 3.
704-617-2631
843-609-5645
910-782-9942
336-287-4203.
publicrelations@novanthealth.org
Main patient/family line:
1-888-648-7999
Billing/MyChart:
844-266-8268
Not applicable in the conventional shareholder sense.
Novant Health is a not-for-profit healthcare organization.
Novant Health does not publish one universal applicant HR number.
Careers:
https://jobs.novanthealth.org/
911
For immediate medical emergencies, contact local emergency services.
For billing, insurance, MyChart, payment, and account questions, call 844-266-8268 Monday through Friday from 8:00 AM to 6:00 PM. Patients and family members with broader concerns can call 1-888-648-7999. Have the patient name, date of birth, guarantor number, account number, facility, provider, or appointment details available before calling.
For medical-record requests, call 844-763-9163. Patients who need assistance with a complaint, grievance, accessibility concern, or nondiscrimination matter can use 1-888-648-7999, while Section 504/1557 matters can also use 980-488-9494.
Novant Health’s current corporate mailing address is:
Novant Health
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
Current official corporate information and tax-related filings use this Winston-Salem address.
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
This address serves as Novant Health’s corporate mailing and administrative location.
Carl S. Armato
Armato currently serves as President and Chief Executive Officer of Novant Health.
43,000+ team members.
2,100+ physicians
The broader clinician network includes both employed and independent clinicians.
21 medical centers
900+ locations
730+ physician clinics.
$11.9 billion+
$1.2 billion
$2.1 billion.
Novant Health reported approximately:
8.6 million physician clinic visits
189,000+ inpatients
737,000+ emergency-room visits
218,000+ surgeries
and:
25,000+ births.
Novant Health currently serves communities across:
North Carolina
and:
South Carolina.
Patients filing a complaint involving medical care, staff behavior, billing, privacy, accessibility, discrimination, communication, hospital conditions, or another Novant Health experience should keep the facility name, date of service, patient information, account or visit number, provider names, bills, correspondence, and prior complaint details.
Start with the medical center, physician practice, department, or clinic involved. Ask to speak with the department manager, practice manager, nurse leader, or other appropriate supervisor. Explain the concern clearly, provide the date and location of care, and state what resolution is being requested. If the patient is still hospitalized, raising the concern during the stay may allow the care team to investigate more quickly.
If the facility does not resolve the issue, call 1-888-648-7999. Novant Health specifically directs patients and family members with questions or concerns to this toll-free line. Provide the facility name, patient information, service date, previous contacts, and a clear description of what remains unresolved.
Billing and MyChart complaints can use 844-266-8268. Medical-record concerns can use 844-763-9163. Nondiscrimination or civil-rights grievances can be submitted through 1-888-648-7999 or 980-488-9494, with email available at NHCoordinator504_1557@novanthealth.org.
For a serious unresolved system-level complaint, written correspondence can be sent to Novant Health, 2085 Frontis Plaza Boulevard, Winston-Salem, NC 27103. Include the patient’s full contact details, facility and department, dates, previous case numbers, provider names where relevant, and a chronological explanation of the complaint. Attach copies rather than original records and keep proof of delivery.
If the issue remains unresolved, external escalation depends on the complaint. Civil-rights concerns may be filed with the U.S. Department of Health and Human Services Office for Civil Rights. Professional-care complaints may involve the relevant medical or nursing licensing board, while hospital-quality concerns can involve state health regulators or accreditation bodies. Billing disputes may also involve an insurer or applicable consumer-protection agency. Novant Health’s current nondiscrimination policy specifically confirms the HHS civil-rights complaint route.
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