Novant Health
About Novant Health
Novant Health is a not-for-profit integrated healthcare system headquartered in Winston-Salem, North Carolina. It provides hospital care, physician services, urgent care, emergency medicine, surgery, cancer treatment, heart and vascular care, women’s health, pediatrics, behavioral health, imaging, pharmacy services, virtual care, rehabilitation, and other healthcare services across North Carolina and South Carolina.
Current system information describes Novant Health as a super-regional, not-for-profit, academic medical center-backed health system with 43,000+ team members, 2,100+ physicians, 21 medical centers, 900+ locations, and 730+ physician clinics.
Novant Health is currently led by Carl S. Armato, President and Chief Executive Officer. For 2025, Novant Health reported more than $11.9 billion in operating revenue, approximately $1.2 billion in net income, and $2.1 billion in community benefit.
Quick Information
Corporate Phone Number
Novant Health does not prominently publish one universal corporate switchboard for all system-level inquiries.
For patients and family members, the current general support line is:
1-888-648-7999.
Customer Service Number
844-266-8268
Current Billing and MyChart support hours
Monday to Friday: 8:00 AM to 6:00 PM.
Corporate Office Address
Novant Health
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
Headquarters Address
Novant Health
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
Current Novant Health corporate information identifies this as the system mailing address.
Billing / MyChart Customer Service: NHCSCC@Contact.NovantHealth.org
Media Relations: publicrelations@novanthealth.org
Nondiscrimination / Section 1557: NHCoordinator504_1557@novanthealth.org.
Industry
Healthcare, Hospitals, Physician Services, Academic Medicine, Urgent Care, Virtual Care, Imaging, Pharmacy and Specialty Medicine
Organization Type
Not-for-profit integrated healthcare system
Current CEO
Carl S. Armato
President and Chief Executive Officer.
Number of Team Members
43,000+
Number of Physicians
2,100+
Number of Medical Centers
21
Number of Locations
900+
Number of Physician Clinics
730+.
2025 Operating Revenue
$11.9 billion+
2025 Net Income
Approximately $1.2 billion
2025 Community Benefit
Approximately $2.1 billion.
Website
Financial Profile
https://www.novanthealth.org/about/company/financial-profile/
Careers Page
https://jobs.novanthealth.org/
Novant Health Services & Programs
Novant Health delivers healthcare across hospitals, outpatient clinics, physician practices, medical centers, virtual platforms, imaging sites, urgent care facilities, and other locations throughout the Carolinas.
Primary Care
Novant Health provides family medicine, internal medicine, preventive care, annual physicals, vaccinations, chronic-disease management, and routine health services.
Patients can use Novant Health digital tools to find a provider and schedule appointments.
Emergency Care
Novant Health medical centers provide emergency treatment for serious illness, injury, trauma, and other urgent conditions.
Emergency departments operate around the clock at participating medical centers.
Urgent Care
Novant Health urgent-care centers treat conditions that require prompt care but are not necessarily life-threatening.
Services can include treatment for infections, sprains, respiratory symptoms, minor injuries, and other common concerns.
Hospital Care
Novant Health operates 21 medical centers within its current integrated network.
These facilities provide inpatient medicine, surgery, emergency care, intensive care, maternity services, specialty care, and other hospital services.
Physician Clinics
Novant Health operates 730+ physician clinics across North Carolina and South Carolina.
The network includes both primary-care and specialty practices.
Cancer Care
Novant Health provides cancer diagnosis and treatment through oncology specialists and cancer centers.
Services can include chemotherapy, radiation oncology, surgery, imaging, infusion services, supportive care, and clinical trials.
Heart and Vascular Care
Novant Health offers cardiovascular diagnosis, cardiac imaging, interventional cardiology, vascular treatment, heart surgery, and rehabilitation.
Availability varies by medical center and regional service line.
Orthopedic Care
Orthopedic services include treatment for joint, bone, spine, sports-medicine, and musculoskeletal conditions.
Care can include surgery, rehabilitation, injections, imaging, and nonsurgical treatment.
Neurology and Neurosurgery
Novant Health provides neurological and neurosurgical care for brain, spine, nerve, stroke, and other neurological conditions.
Advanced treatment is available through selected regional medical centers.
Women’s Health
Novant Health provides obstetrics, gynecology, preventive women’s health, maternity services, breast care, and high-risk pregnancy support.
Maternity Care
Novant Health hospitals provide labor and delivery, postpartum care, neonatal services, and maternal health programs.
In 2025 the system reported 25,000+ babies born.
Pediatric Care
Novant Health provides pediatric primary care and selected pediatric specialty services.
Programs include preventive care, acute illness treatment, hospital services, and specialty consultations.
Behavioral Health
Novant Health offers behavioral-health care through outpatient and inpatient programs.
Services can include psychiatric assessment, therapy, crisis evaluation, and substance-use treatment.
Surgery
Novant Health performs a wide range of inpatient and outpatient surgical procedures.
The system reported 218,000+ surgeries performed during 2025.
Imaging
Imaging services include X-ray, CT, MRI, ultrasound, mammography, nuclear medicine, and other diagnostic procedures.
Novant Health operates imaging facilities as part of its broader outpatient network.
Pharmacy Services
Novant Health provides pharmacy services through selected medical centers and outpatient locations.
Pharmacists work with physicians and patients to support medication management and treatment.
Virtual Care
Novant Health maintains virtual-care networks that allow eligible patients to receive selected services remotely.
Virtual options are intended to improve access, particularly where travel or geography makes in-person care more difficult.
MyChart
Novant Health MyChart provides digital access to appointments, test results, medical information, billing, messages, and account services.
Current MyChart Customer Service for North Carolina is 844-266-8268.
Medical Records
Patients can request medical records using Novant Health’s secure medical-record request process.
Enterprise Release of Information Customer Service:
844-763-9163.
Financial Assistance
Novant Health offers financial-assistance programs for qualifying patients.
North Carolina patients can call 844-266-8268, Option 3, while South Carolina patients can call 844-320-9170.
Clinical Trials and Research
Novant Health participates in clinical trials and healthcare research.
The system specifically identifies research, clinical trials, advanced technology, and innovative care delivery as major components of its healthcare model.
Community Health
Novant Health invests in community programs, health access, financial assistance, health equity, and social-support initiatives.
For 2025, the system reported approximately $2.1 billion in community benefit.
Novant Health Corporate Phone Numbers
Corporate Phone Number
For patients and family members:
1-888-648-7999.
Corporate Headquarters Number
Novant Health does not prominently publish one separate headquarters switchboard.
Customer Service Number
844-266-8268.
Billing Customer Service
844-266-8268
Hours:
Monday to Friday: 8:00 AM to 6:00 PM.
MyChart Customer Service
North Carolina:
844-266-8268
South Carolina:
844-642-4699.
Financial Assistance Number
North Carolina:
844-266-8268, Option 3
South Carolina:
844-320-9170.
Medical Records Number
844-763-9163.
Patient and Family Support Number
1-888-648-7999.
Nondiscrimination / Grievance Number
1-888-648-7999
TDD/TTY:
1-800-735-8262.
Section 504 / 1557 Coordinator Number
980-488-9494
Email:
NHCoordinator504_1557@novanthealth.org.
Language Assistance Number
1-855-526-4411
Select:
Option 3.
Charlotte Media Number
704-617-2631
South Carolina Media Number
843-609-5645
Wilmington Media Number
910-782-9942
Winston-Salem Media Number
336-287-4203.
Media Email
publicrelations@novanthealth.org
Toll-Free Number
Main patient/family line:
1-888-648-7999
Billing/MyChart:
844-266-8268
Investor Relations Number
Not applicable in the conventional shareholder sense.
Novant Health is a not-for-profit healthcare organization.
Human Resources Number
Novant Health does not publish one universal applicant HR number.
Careers:
https://jobs.novanthealth.org/
Emergency Number
911
For immediate medical emergencies, contact local emergency services.
How to Reach a Real Person at Novant Health
For billing, insurance, MyChart, payment, and account questions, call 844-266-8268 Monday through Friday from 8:00 AM to 6:00 PM. Patients and family members with broader concerns can call 1-888-648-7999. Have the patient name, date of birth, guarantor number, account number, facility, provider, or appointment details available before calling.
For medical-record requests, call 844-763-9163. Patients who need assistance with a complaint, grievance, accessibility concern, or nondiscrimination matter can use 1-888-648-7999, while Section 504/1557 matters can also use 980-488-9494.
Novant Health Headquarters & Corporate Office Address
Novant Health’s current corporate mailing address is:
Novant Health
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
Current official corporate information and tax-related filings use this Winston-Salem address.
Winston-Salem Headquarters
2085 Frontis Plaza Boulevard
Winston-Salem, NC 27103
United States
This address serves as Novant Health’s corporate mailing and administrative location.
Current President and CEO
Carl S. Armato
Armato currently serves as President and Chief Executive Officer of Novant Health.
Current Workforce
43,000+ team members.
Current Physician Scale
2,100+ physicians
The broader clinician network includes both employed and independent clinicians.
Current Medical Center Scale
21 medical centers
Current Location Scale
900+ locations
Current Physician Clinic Scale
730+ physician clinics.
2025 Operating Revenue
$11.9 billion+
2025 Net Income
$1.2 billion
2025 Community Benefit
$2.1 billion.
2025 Patient Activity
Novant Health reported approximately:
8.6 million physician clinic visits
189,000+ inpatients
737,000+ emergency-room visits
218,000+ surgeries
and:
25,000+ births.
Geographic Footprint
Novant Health currently serves communities across:
North Carolina
and:
South Carolina.
How to File a Complaint Against Novant Health
Patients filing a complaint involving medical care, staff behavior, billing, privacy, accessibility, discrimination, communication, hospital conditions, or another Novant Health experience should keep the facility name, date of service, patient information, account or visit number, provider names, bills, correspondence, and prior complaint details.
Step 1: Contact the Hospital, Clinic, or Care Team
Start with the medical center, physician practice, department, or clinic involved. Ask to speak with the department manager, practice manager, nurse leader, or other appropriate supervisor. Explain the concern clearly, provide the date and location of care, and state what resolution is being requested. If the patient is still hospitalized, raising the concern during the stay may allow the care team to investigate more quickly.
Step 2: Contact Novant Health Patient Support
If the facility does not resolve the issue, call 1-888-648-7999. Novant Health specifically directs patients and family members with questions or concerns to this toll-free line. Provide the facility name, patient information, service date, previous contacts, and a clear description of what remains unresolved.
Step 3: Use the Appropriate Specialized Complaint Channel
Billing and MyChart complaints can use 844-266-8268. Medical-record concerns can use 844-763-9163. Nondiscrimination or civil-rights grievances can be submitted through 1-888-648-7999 or 980-488-9494, with email available at NHCoordinator504_1557@novanthealth.org.
Step 4: Send Formal Written Correspondence
For a serious unresolved system-level complaint, written correspondence can be sent to Novant Health, 2085 Frontis Plaza Boulevard, Winston-Salem, NC 27103. Include the patient’s full contact details, facility and department, dates, previous case numbers, provider names where relevant, and a chronological explanation of the complaint. Attach copies rather than original records and keep proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, external escalation depends on the complaint. Civil-rights concerns may be filed with the U.S. Department of Health and Human Services Office for Civil Rights. Professional-care complaints may involve the relevant medical or nursing licensing board, while hospital-quality concerns can involve state health regulators or accreditation bodies. Billing disputes may also involve an insurer or applicable consumer-protection agency. Novant Health’s current nondiscrimination policy specifically confirms the HHS civil-rights complaint route.
