Duke Energy Headquarters & Corporate Office

About Duke Energy

Duke Energy Corporation is one of the largest energy holding companies in the United States. Its regulated utilities provide electricity to customers in North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Its natural-gas operations also serve customers in several states.

Because Duke Energy operates through regional utility companies, customers must use the telephone number assigned to their service area.

Quick Information

Customer Service Number

Duke Energy Carolinas: 1-800-777-9898
Duke Energy Progress: 1-800-452-2777
Duke Energy Florida: 1-800-700-8744
Duke Energy Indiana: 1-800-521-2232
Duke Energy Ohio and Kentucky: 1-800-544-6900

Corporate Office Number

1-800-488-3853

Corporate Headquarters Address

Duke Energy Corporation
525 South Tryon Street
Charlotte, NC 28202
United States

Power Outage Number

1-800-769-3766
1-800-POWERON

Customers can also text OUT to 57801 from a mobile number registered with their Duke Energy account.

Official Website

https://www.duke-energy.com/

Customer Service Center

https://www.duke-energy.com/Customer-Service

Outage Center

https://www.duke-energy.com/Outages

President and Chief Executive Officer

Harry Sideris

Stock Exchange and Ticker Symbol

New York Stock Exchange
NYSE: DUK

Company Founded

1904

Products & Services

Duke Energy and its regional utility companies provide services that include:

• Residential electricity
• Commercial and industrial electricity
• Natural-gas distribution
• Electricity generation
• Power transmission and distribution
• New utility connections
• Start, stop, and transfer services
• Online bill payment
• Budget-billing programs
• Payment arrangements
• Energy-efficiency programs
• Renewable-energy options
• Outage reporting and restoration
• Electric-vehicle charging programs
• Outdoor lighting services

Service availability, rates, assistance programs, and regulations vary by state and utility territory.

Corporate Phone Numbers

Duke Energy Corporate Office

1-800-488-3853

This is the telephone number associated with Duke Energy’s principal executive office. Customers should use their regional service number for account problems.

Duke Energy Carolinas Customer Service

1-800-777-9898

This number serves eligible customers in parts of North Carolina and South Carolina.

Duke Energy Progress Customer Service

1-800-452-2777

Duke Energy Progress serves customers in parts of North Carolina and South Carolina.

Duke Energy Florida Customer Service

1-800-700-8744

Duke Energy Indiana Customer Service

1-800-521-2232

Duke Energy Ohio and Kentucky Customer Service

1-800-544-6900

Power Outage Reporting

1-800-769-3766

Customers can also report an outage online, through the Duke Energy mobile application, or by texting OUT to 57801.

Corporate Media Hotline

1-800-559-3853

This number is intended for media inquiries and should not be used for ordinary billing or outage complaints.

How to Reach a Real Person at Duke Energy

Call the customer-service number assigned to your state or utility territory. Follow the prompts for billing, payments, starting or stopping service, or another account issue.

Have the following information ready:

• Duke Energy account number
• Account holder’s name
• Service address
• Telephone number
• Recent bill
• Payment confirmation
• Meter information, if relevant
• Previous complaint or case number

If the automated system does not resolve the issue, request a customer-service representative. For a complicated billing dispute, ask for a supervisor and record the case number.

Customers should report outages through the outage line or digital outage center instead of waiting for an ordinary customer-service representative.

Duke Energy Headquarters & Corporate Office Address

Duke Energy Corporation
525 South Tryon Street
Charlotte, NC 28202
United States

Corporate telephone: 1-800-488-3853

The Charlotte headquarters handles executive and corporate operations. It is not a regular walk-in customer-service center or bill-payment location.

Do not mail customer payments, disputes, or account documents to corporate headquarters unless Duke Energy provides instructions identifying that address.

Billing, Payments, and Outage Assistance

Customers can use Duke Energy’s website or mobile application to:

• View and pay bills
• Review energy usage
• Start, stop, or transfer service
• Report an outage
• Check restoration estimates
• Update account information
• Enroll in outage alerts
• Request eligible payment arrangements

Customers having difficulty paying a bill should contact Duke Energy before the disconnection date. Available assistance may include installment arrangements, budget billing, due-date extensions, or referrals to local energy-assistance programs.

If a power line is down, stay away from the area and report it immediately. Do not touch the line or anything in contact with it. Call emergency services when the situation presents an immediate threat to life, property, or public safety.

How to File a Complaint Against Duke Energy

Step 1: Contact Regional Customer Service

Call the Duke Energy number assigned to your state and explain the account or service problem.

Step 2: Provide Account Information

Give the representative your account number, service address, bill date, payment records, and meter details when relevant.

Step 3: Request a Specific Resolution

Clearly state whether you need a billing correction, payment review, service restoration, outage investigation, or account adjustment.

Step 4: Ask for a Supervisor

If the first representative cannot resolve the matter, request escalation and obtain a complaint or case number.

Step 5: Submit Supporting Records

Keep copies of bills, payment confirmations, meter photographs, outage records, emails, and notes from telephone conversations.

Step 6: Contact the State Utility Regulator

If the complaint remains unresolved, contact the public utility commission or consumer office responsible for utilities in your state.

A regulatory complaint does not guarantee a particular result. Continue meeting valid payment obligations while the dispute is reviewed unless Duke Energy or the regulator provides different instructions.

Frequently Asked Questions

1. Where is Duke Energy headquartered?

Duke Energy’s headquarters is located at 525 South Tryon Street, Charlotte, North Carolina 28202.

2. What is Duke Energy’s corporate phone number?

The corporate telephone number listed for Duke Energy is 1-800-488-3853.

3. Who is the CEO of Duke Energy?

Harry Sideris is Duke Energy’s President and Chief Executive Officer.

4. What is Duke Energy’s customer-service number?

The number depends on the customer’s service area. For example, Duke Energy Carolinas uses 1-800-777-9898, while Duke Energy Florida uses 1-800-700-8744.

5. How do I report a Duke Energy power outage?

Call 1-800-769-3766, report it through the website or mobile application, or text OUT to 57801 from a registered number.

6. Can I pay my Duke Energy bill online?

Yes. Customers can sign in to their Duke Energy accounts to view and pay eligible bills.

7. How do I start, stop, or transfer service?

Use Duke Energy’s online account tools or contact the regional customer-service number for your service area.

8. Does Duke Energy offer payment assistance?

Eligible customers may qualify for payment arrangements, budget billing, or state and community assistance programs. Availability depends on location and account status.

9. Is Duke Energy headquarters a customer-service location?

No. The Charlotte headquarters is a corporate office and should not be treated as a regular walk-in payment or customer-service center.