Canon U.S.A. Inc. Headquarters & Corporate Office

About Canon U.S.A., Inc.

Canon U.S.A., Inc. is the American sales, marketing, service, and regional management company of Canon Inc., the Japanese imaging and technology group founded in 1937. Canon established a New York branch in 1955 and formally incorporated Canon U.S.A. in 1965. Today, Canon U.S.A. serves consumer, business-to-business, professional, and industrial customers throughout the United States and also oversees significant operations across the Americas. Its business spans cameras, lenses, printers, scanners, office imaging, professional video, broadcast products, semiconductor manufacturing equipment, industrial printing, and business services.

Canon U.S.A. is headquartered at One Canon Park, Melville, NY 11747 on Long Island. The company opened this headquarters campus in 2013 after consolidating operations in New York. The approximately 52-acre campus was designed around office, technology, sustainability, and collaboration functions, and Canon states that the facility achieved LEED Gold certification. Canon U.S.A. continues to operate from Melville in 2026, and recent corporate events and executive announcements continue to identify the location as its U.S. and Americas headquarters.

Canon U.S.A. is wholly part of the global Canon organization and is not separately publicly traded in the United States. Current leadership is headed by Isao “Sammy” Kobayashi, President and Chief Executive Officer of Canon U.S.A., Inc. Canon Inc. reported approximately 165,547 employees globally in 2025, including more than 14,000 across the Americas, although Canon U.S.A. does not separately publish a precise current U.S.-only workforce total. Parent company Canon Inc. reported approximately $29.5 billion in global 2025 revenue.

Quick Information

Corporate Phone Number

631-330-5000

This is the main phone number published for Canon U.S.A., Inc. at One Canon Park in Melville, New York.

Customer Service Number

Canon uses product-specific support rather than one universal technical-support number.

For general consumer-product support and sales:

1-800-652-2666

For online consumer orders:

1-800-385-2155.

Corporate Office Address

Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
United States

Headquarters Address

Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
United States.

Email

Canon does not prominently publish one universal consumer-service email for all products.

Customers are generally directed to product-specific support pages, online contact forms, or telephone support through Canon’s official website.

Industry

Digital Imaging, Cameras, Printers, Professional Video, Business Imaging, Industrial Printing, Scanners, Semiconductor Equipment and Technology Services

Founded

Canon U.S.A. branch established: 1955
Canon U.S.A., Inc. incorporated: 1965.

Number of Employees

Canon U.S.A. does not separately publish a current U.S.-only employee total.

The wider Canon Group reported 165,547 employees globally in 2025, including approximately 14,313 employees in the Americas.

Corporate Office Hours

Canon does not prominently publish general public walk-in hours for One Canon Park.

Product-support hours vary by product category. For example, many consumer printer and imaging support lines operate Monday through Friday during published Eastern Time hours.

Website

https://www.usa.canon.com/

Investor Relations

Canon U.S.A. does not operate a standalone public Investor Relations department.

Parent company investor information is available through Canon Inc.:

https://global.canon/en/ir/

Careers Page

https://www.usa.canon.com/about-us/careers

Canon U.S.A. Products & Services

Canon U.S.A. operates across consumer, commercial, professional, and industrial imaging markets. Its product portfolio is significantly broader than consumer cameras and home printers and includes high-end cinema, production printing, enterprise document solutions, industrial imaging, and business-process services.

EOS Cameras

Canon’s EOS line includes interchangeable-lens mirrorless and digital camera systems for consumers, enthusiasts, professional photographers, journalists, and content creators. Current EOS cameras span entry-level photography through high-performance full-frame and professional bodies.

RF and EF Lenses

Canon sells a broad family of interchangeable camera lenses, including RF lenses for current EOS R-series cameras and legacy EF lenses for compatible systems. The portfolio includes wide-angle, telephoto, macro, portrait, zoom, cinema, and professional L-series options.

Cinema EOS

Cinema EOS is Canon’s professional digital-cinema platform for film, television, documentary, streaming, and commercial production. Support for Cinema EOS cameras and cine lenses is available 24 hours a day, seven days a week through Canon’s dedicated professional-support line.

Broadcast Lenses

Canon supplies professional broadcast and studio lenses for television production, live sports, news, entertainment, and other professional-video applications. These products are aimed primarily at broadcasters, production companies, and professional camera operators.

PIXMA Printers

PIXMA printers serve home users, students, creative professionals, and small offices. The family includes photo printers, multifunction printers, inkjet devices, and higher-end PIXMA Pro products for photographic and graphic output.

imageCLASS Printers

Canon imageCLASS printers are designed primarily for offices, small businesses, workgroups, and professional users requiring laser printing, scanning, copying, and multifunction capabilities. Current Canon support lists dedicated assistance for imageCLASS MF, LBP, and D-series products.

MAXIFY Business Printers

MAXIFY printers target small-office and business environments with higher-volume inkjet printing, scanning, and multifunction capabilities. They are designed around business productivity, document handling, and relatively economical color output.

imageRUNNER ADVANCE and Enterprise Imaging

Canon provides enterprise multifunction devices and document systems for organizations that require secure printing, copying, scanning, workflow integration, fleet management, and centralized document-control features.

imageFORMULA Scanners

Canon imageFORMULA products include desktop, workgroup, production, and specialty document scanners. They are used in offices, financial services, healthcare, government, legal operations, and other environments that digitize large quantities of documents.

Large Format Printers

Canon offers large-format imaging systems for architects, engineers, graphic artists, photographers, retailers, signage businesses, and production environments. Products support technical drawings, posters, graphics, photographic output, and commercial applications.

Production Printing

Canon’s production-printing portfolio supports commercial printers, in-plant operations, publishers, transaction-printing businesses, and other high-volume environments. Systems can include toner and inkjet production presses, workflow tools, finishing technologies, and professional services.

Professional Photo Printing

Canon serves photographers and imaging professionals with high-quality printers, papers, inks, workflow tools, and image-management technologies designed for professional-quality photographic output.

Semiconductor Manufacturing Equipment

Canon’s industrial operations include semiconductor lithography and manufacturing technologies used in electronics production. These products form part of Canon’s broader industrial and precision-technology portfolio.

Industrial Printing

Canon develops digital printing technologies for commercial, packaging, graphic-arts, and industrial applications. Current corporate materials highlight printing technologies capable of producing output on materials beyond conventional paper, including certain glass, wood, and specialty surfaces.

Business Process Services

Canon Business Process Services provides outsourced document, information, workplace, mailroom, managed-print, and business-process services to organizations. The business serves enterprises that want to streamline administrative and information-management workflows.

Product Repair and Factory Service

Canon operates service and repair operations across the United States. Canon Virginia in Newport News functions as the company’s principal manufacturing, engineering, recycling, and factory-service center in the Americas.

Ink, Toner and Supplies

Canon sells genuine ink tanks, toner cartridges, maintenance products, paper, photo media, and other consumables for its printer and imaging systems. Customers can use Canon’s online Ink and Toner Finder to identify compatible supplies.

Canon U.S.A. Corporate Phone Numbers

Corporate Phone Number

631-330-5000.

Corporate Headquarters Number

631-330-5000

Headquarters Number

631-330-5000

Corporate Office Number

631-330-5000

Customer Service Number

For many consumer products:

1-800-652-2666.

Customer Support Number

Support depends on the product category.

General consumer products commonly use:

1-800-652-2666

Toll-Free General Information Number

Canon currently publishes:

1-844-443-4636

for general inquiries on one official contact page.

Business Sales Number

1-844-50-CANON

or:

1-844-502-2666.

Consumer Online Order Number

1-800-385-2155.

Consumer Sales Number

1-800-652-2666

Published Canon support materials list sales assistance Monday through Friday.

Cinema EOS Support Number

1-855-246-3367

Available 24/7 for supported Cinema EOS cameras and cine lenses.

PIXMA Pro Support Number

1-800-652-2666

imageCLASS Support Number

1-800-652-2666

imageFORMULA Scanner Support Number

1-800-423-2366.

Billing Number

Canon does not publish one universal billing-only number covering all consumer, business, and professional divisions.

Customers should use the support or order number tied to the relevant product or transaction.

Regional Office Number

Canon has regional subsidiaries and facilities, but there is no single public regional-office number covering all U.S. operations.

Branch Office Number

Branch and facility numbers vary by location.

International Number

International customers should use Canon’s country-specific support resources through Canon Global.

Emergency / After-Hours Number

Canon does not publish a general corporate emergency hotline.

Professional Cinema EOS technical support is available 24/7 at 1-855-246-3367.

Investor Relations Number

Not applicable at Canon U.S.A.

Investor Relations is handled by parent company Canon Inc.

Media / Press Number

Canon U.S.A. uses its Newsroom and corporate communications contacts for media inquiries rather than one universal consumer-facing press number.

Human Resources Number

Canon does not prominently publish one universal applicant HR phone line.

Applicants should use the official Careers portal.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at Canon U.S.A.

For most consumer products, calling 1-800-652-2666 is the most direct starting point. Before calling, have the exact Canon product model, serial number, operating system if relevant, purchase date, and a clear description of the problem ready. If the issue involves an online consumer order rather than technical support, use 1-800-385-2155 so the inquiry reaches the appropriate order team instead of technical troubleshooting.

Business-product customers should use 1-844-50-CANON, while professional Cinema EOS users can call the dedicated 24/7 support number. If the first representative cannot resolve the issue, request escalation to a product specialist, order supervisor, repair representative, or business account team. For local dealer purchases, certain warranty, installation, or configuration concerns may also involve the authorized Canon dealer that sold the product.

For a corporate matter unrelated to ordinary technical support, Canon U.S.A.’s headquarters is at One Canon Park in Melville and the corporate switchboard is 631-330-5000. This route is more appropriate for formal business, legal, vendor, or corporate correspondence than routine camera or printer troubleshooting.

Canon U.S.A. Headquarters & Corporate Office Address

Current Headquarters

Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
United States.

Canon U.S.A. continues to operate from this Melville headquarters in 2026. The campus serves as a major management and operating center for Canon’s business throughout the Americas.

Corporate Office

One Canon Park
Melville, NY 11747
United States

The corporate office and headquarters are the same principal location.

Other Important Address

Canon Virginia, Inc.
12000 Canon Boulevard
Newport News, VA 23606
United States

This is Canon’s major U.S. manufacturing, engineering, recycling, and factory-service facility rather than the corporate headquarters.

How to File a Complaint Against Canon U.S.A.

Complaints may involve defective cameras, printers, lenses, scanners, repairs, online orders, warranty coverage, dealer service, billing, business equipment, or Customer Service interactions. Before escalating, gather the product model, serial number, purchase receipt, repair order, case number, photographs where relevant, and copies of prior support correspondence.

Step 1: Contact Customer Service

Start with Canon’s support channel for the specific product. Most consumer products use 1-800-652-2666, while online-order complaints should use 1-800-385-2155. Explain the problem clearly and ask the representative to document the issue under a case or service number. Record the representative’s name, call date, and any repair, refund, replacement, or troubleshooting steps offered.

Step 2: Contact the Relevant Department

If the matter involves Cinema EOS, imageFORMULA scanners, business equipment, production printing, or another specialized product, move the complaint to the dedicated department instead of repeatedly using general support. Specialized technical staff are more likely to understand model-specific service procedures, software compatibility, warranty terms, or professional-production issues.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the complaint, request a supervisor or senior product specialist. Provide the existing case number and summarize what has already been attempted so the problem is not restarted from the beginning. For recurring hardware failures, multiple unsuccessful repairs, or disputed warranty decisions, ask that the complete repair and service history be reviewed.

Step 4: Use Canon’s Written Complaint Channel

Submit a written inquiry through Canon’s official Contact Us process. Include the product model, serial number, purchase date, support case numbers, relevant photographs, dealer information, and the specific remedy you are seeking. Written correspondence is particularly useful when a complaint involves repeated service history or a disagreement about warranty eligibility.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, send formal correspondence to Canon U.S.A., Inc., One Canon Park, Melville, NY 11747. Explain the issue chronologically and include copies of receipts, service records, case numbers, and previous responses. Do not send original documents that cannot be replaced.

Step 6: Use the Specialized Complaint or Dispute Department

For business customers, involve the Canon account representative, authorized dealer, service-contract administrator, or enterprise-support organization. For online purchases, keep the e-commerce order team involved. If the issue concerns professional production equipment, request escalation through the professional product-support group rather than the consumer channel.

Step 7: File With the Appropriate Regulator

Product-safety concerns may be reportable to the U.S. Consumer Product Safety Commission or another relevant authority depending on the equipment involved. Privacy complaints can involve applicable state privacy regulators or the appropriate federal authority, while workplace-related matters follow separate employment agencies.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint concerns an unresolved charge, undelivered order, or refund that has not been processed, customers may contact their payment-card issuer after first attempting resolution with Canon. General consumer-protection complaints may also be filed with the applicable state Attorney General or consumer-affairs office. Maintain complete transaction and support records before escalating.

Step 9: Consider Formal Legal or Arbitration Procedures

If a significant dispute remains unresolved, review the purchase terms, warranty terms, service contract, or applicable Canon agreement for dispute-resolution requirements. Business contracts may contain separate governing-law or arbitration provisions. For high-value disputes, obtaining independent legal advice may be appropriate before initiating formal proceedings.