Cook Out Headquarters & Corporate Office

About Cook Out

Cook Out is a privately owned American fast-food restaurant chain known for char-grilled hamburgers, barbecue, hot dogs, chicken sandwiches, chicken strips, Cook Out Trays and a large milkshake menu. The company emphasizes drive-thru service, value-oriented meals and a distinctive regional menu and has developed a strong customer following throughout the southeastern and eastern United States.

Cook Out was established in 1988 in Greensboro, North Carolina by Morris Reaves. The concept expanded throughout North Carolina and later into additional states while remaining privately controlled by the founding family. The company is especially well known for the Cook Out Tray, which allows customers to combine an entrée, sides and a drink, and for its extensive milkshake selection featuring numerous flavors and combinations.

Cook Out, Inc. currently maintains its corporate headquarters at 15 Laura Lane, Suite 300, Thomasville, North Carolina 27360. Current 2026 corporate records continue to identify this address with Cook Out companies and executives including President Jeremy Reaves. Older sources may list 1123 Randolph Street in Thomasville, but that address should now be treated as historical rather than the safest current headquarters listing.

Quick Information

Corporate Phone Number

Cook Out does not prominently publish a separate current local corporate switchboard for general consumer use. The company’s verified public Customer Satisfaction number is 1-866-547-0011, which is the most appropriate contact for restaurant complaints and general customer concerns.

Customer Service Number

1-866-547-0011. Cook Out publishes this number for customers who were not satisfied with a recent restaurant experience and need assistance or follow-up.

Corporate Office Address

Cook Out, Inc., 15 Laura Lane, Suite 300, Thomasville, NC 27360, United States. Current corporate and public business records identify this as Cook Out’s headquarters.

Headquarters Address

Cook Out, Inc., 15 Laura Lane, Suite 300, Thomasville, North Carolina 27360, United States. This current address should be used instead of older Thomasville corporate-office listings.

Email

Cook Out does not prominently publish one universal plain-text Customer Service email address. Customers should use the company’s official Customer Satisfaction form or call 1-866-547-0011.

Industry

Cook Out operates in fast food, quick-service restaurants, drive-thru dining, burgers, barbecue, milkshakes and consumer food service.

Founded

1988. Cook Out was established in Greensboro, North Carolina by Morris Reaves and later expanded across multiple states.

Number of Employees

Cook Out does not publish a precise audited current companywide employee total through its main public website. Older estimates may place the workforce in the thousands, but these figures should not be treated as a verified current 2026 headcount.

Corporate Office Hours

Cook Out does not publish public walk-in hours for its Thomasville corporate headquarters. Individual restaurants maintain their own operating schedules, and many locations remain open late into the night.

Website

https://cookout.com/ The official website provides menus, restaurant locations, company information, employment resources and Customer Satisfaction contact options.

Investor Relations

Not applicable. Cook Out is privately owned and does not maintain a public stock ticker or traditional shareholder Investor Relations department.

Careers Page

https://cookout.com/employment/ Cook Out recruits for restaurant crew, management and other operating positions across its restaurant network.

Cook Out Products & Services

Char-Grilled Hamburgers

Cook Out is known for char-grilled hamburgers prepared in multiple sizes and topping combinations.

Cook Out Tray

The Cook Out Tray allows customers to choose an entrée, two sides and a drink, making it one of the company’s most recognizable value-oriented menu offerings.

Barbecue

Cook Out serves North Carolina-style barbecue at participating restaurants as part of its regional fast-food menu.

Hot Dogs

The menu includes hot dogs with multiple topping combinations, including regional-style options.

Chicken Sandwiches

Cook Out offers chicken sandwiches prepared with different seasonings and topping combinations.

Chicken Strips

Chicken strips are available individually and as part of selected Cook Out Tray combinations.

Quesadillas

Many Cook Out restaurants offer cheese or meat quesadillas as entrées or side selections.

Milkshakes

Cook Out is widely known for its extensive milkshake menu, which includes numerous flavors and allows customers to combine selected ingredients.

Cheerwine Float

Participating Cook Out restaurants offer Cheerwine-based beverages and desserts, reflecting the company’s North Carolina roots.

French Fries

French fries are available as a traditional side and can also be selected as part of a Cook Out Tray.

Hushpuppies

Hushpuppies are one of the regional side options available at Cook Out restaurants.

Onion Rings

Onion rings are offered as a side at participating locations and can be selected in qualifying meal combinations.

Corn Dogs

Cook Out offers corn dogs as a side or snack option at many locations.

Drive-Thru Service

Drive-thru service is central to Cook Out’s operating model and allows customers to place and collect orders without entering the restaurant.

Walk-Up and Dine-In Service

Service formats vary by location, with some restaurants offering dine-in areas, walk-up windows or outdoor seating in addition to drive-thru lanes.

Takeout

Cook Out meals are available for takeout at its restaurant locations.

Third-Party Delivery

Delivery availability can vary by market and may be provided through supported third-party delivery platforms.

Late-Night Dining

Many Cook Out restaurants maintain extended late-night hours, although exact schedules vary according to location.

Cook Out Corporate Phone Numbers

Corporate Phone Number

1-866-547-0011. Cook Out’s current public-facing Customer Satisfaction number is the most appropriate verified contact for restaurant concerns and corporate follow-up.

Corporate Headquarters Number

Cook Out does not prominently publish a separate current headquarters switchboard. For public complaints and restaurant feedback, use 1-866-547-0011.

Headquarters Number

1-866-547-0011. This is the appropriate current public contact when customers need assistance beyond a local restaurant.

Corporate Office Number

Cook Out does not currently promote a separate corporate-office-only number for public use, so customers should use 1-866-547-0011.

Customer Support Number

1-866-547-0011. This number is specifically provided for Customer Satisfaction and restaurant-service concerns.

Customer Service Number

1-866-547-0011. Customers who are dissatisfied with a recent Cook Out experience can use this number for follow-up.

Toll-Free Number

1-866-547-0011. This is Cook Out’s principal verified toll-free public Customer Satisfaction number.

Sales Number

Cook Out does not publish one centralized consumer Sales Number because food purchases are handled through individual restaurants.

Support Number

1-866-547-0011. This is the primary public support contact for complaints, service concerns and restaurant feedback.

Billing Number

Cook Out does not publish a separate billing department number. Payment or refund concerns should begin with the restaurant involved and can then be escalated through 1-866-547-0011.

Regional Office Number

Cook Out does not publish a universal regional-office telephone directory.

Branch Office Number

Individual Cook Out restaurants maintain their own local telephone contacts where available, while the official Locations page helps customers identify the restaurant involved.

Local Office Number

Cook Out does not prominently publish a current local headquarters switchboard for the Thomasville office, so the verified toll-free Customer Satisfaction number should be used for public contact.

International Number

Not applicable. Cook Out currently operates as a U.S. restaurant chain.

Emergency / After-Hours Number

Cook Out does not publish a companywide public emergency hotline. For an immediate safety or medical emergency, customers should contact local emergency services.

Investor Relations Number

Not applicable. Cook Out is privately owned and does not maintain a shareholder Investor Relations department.

Media / Press Number

Cook Out does not prominently publish one universal media hotline. Journalists should use the company’s official corporate contact resources rather than the Customer Satisfaction line when possible.

Human Resources (HR) Number

Cook Out does not publish one universal public HR number for all applicants. Employment candidates should use the official employment page or contact the restaurant where they applied.

Reservations / Booking Number

Not applicable. Cook Out is a quick-service restaurant chain and does not generally operate through dining reservations.

How to Reach a Real Person at Cook Out

For a problem involving food, service, cleanliness, an incorrect order or employee interaction, contact the Cook Out restaurant where the issue occurred and ask to speak with management. If the issue is not resolved locally, call 1-866-547-0011, which Cook Out publishes specifically for customers who were not satisfied with a recent experience.

Before contacting Customer Satisfaction, keep the restaurant location, visit date, approximate time, receipt and order details available. Cook Out also provides an official Customer Satisfaction form that allows customers to submit written feedback and identify the restaurant involved.

Cook Out Headquarters & Corporate Office Address

Current Cook Out Headquarters

Cook Out, Inc., 15 Laura Lane, Suite 300, Thomasville, NC 27360, United States. Current 2026 corporate records identify this address with Cook Out entities and company leadership.

Corporate Office Address

15 Laura Lane, Suite 300, Thomasville, North Carolina 27360, United States. This address is more current than older Cook Out corporate-office listings in Thomasville.

Corporate Mailing Address

Cook Out, Inc., P.O. Box 698, Thomasville, NC 27361, United States. Current business records use this Thomasville post-office box as a mailing address for Cook Out entities.

Historical Headquarters Address

1123 Randolph Street, Thomasville, NC 27360 appears in older Cook Out headquarters listings and should now be labeled historical rather than presented as the current corporate address.

Current Leadership

Current corporate filings identify Jeremy Reaves as President and Morris Reaves as Secretary of Cook Out-related companies, reflecting continued family involvement in the privately held restaurant organization.

Private Company Status

Cook Out is privately owned and does not file public-company SEC reports or maintain a publicly traded stock ticker.

How to File a Complaint Against Cook Out

Customers experiencing a problem involving an order, food quality, restaurant cleanliness, service or payment should identify the exact Cook Out location and retain the purchase information before escalating the complaint.

Step 1: Contact Restaurant Management

Contact the Cook Out location involved and ask to speak with the manager, explaining the concern while the visit details are still available.

Step 2: Keep Your Receipt

Retain the receipt or payment record because the restaurant location, date and transaction details can help the company review the complaint.

Step 3: Call Customer Satisfaction

Call 1-866-547-0011 and explain why you were dissatisfied with the restaurant experience.

Step 4: Submit the Customer Satisfaction Form

Use Cook Out’s official Customer Satisfaction form and provide the restaurant location, visit date and complete details of the issue.

Step 5: Keep Supporting Documentation

Save photographs, receipts, transaction records and any correspondence connected with the complaint.

Step 6: Follow Up With the Restaurant

If local management offered a refund or corrective action that was not completed, contact the restaurant again and reference the prior discussion.

Step 7: Request Additional Review

Ask Customer Satisfaction whether the complaint can be reviewed by an appropriate district, regional or corporate representative.

Step 8: Handle Food Safety Concerns Promptly

If the complaint involves a serious food-safety or illness concern, document the food, receipt and relevant medical information and consider contacting the local health department when appropriate.

Step 9: Contact Corporate Headquarters

For broader unresolved correspondence, write to Cook Out, Inc., 15 Laura Lane, Suite 300, Thomasville, NC 27360 and explain the steps already taken through restaurant management and Customer Satisfaction.

Step 10: Consider an External Consumer Process

If a serious food-safety, payment or consumer issue remains unresolved, customers may consider the applicable health department, payment-dispute or consumer-protection process.