Bank of America Headquarters & Corporate Office

About Bank of America

Bank of America Corporation is one of the world’s largest financial institutions and a pillar of the American banking system, serving approximately 56 million U.S. consumer and small business relationships across a global platform spanning 35 countries. Founded in 1904 as the Bank of Italy in San Francisco, California by Amadeo Pietro Giannini, the institution grew through a series of landmark mergers — including the 1998 acquisition of BankAmerica by NationsBank — to become the modern Bank of America Corporation headquartered at the Bank of America Corporate Center at 100 North Tryon Street in Charlotte, North Carolina. The company is publicly traded on the New York Stock Exchange under the ticker symbol BAC and is led by Chairman and Chief Executive Officer Brian T. Moynihan, who has guided the bank since 2010. In fiscal year 2025, Bank of America generated record revenue of $113.1 billion and net income of $30.5 billion — a 13% year-over-year increase — while maintaining $3.41 trillion in total assets, $1.98 trillion in average deposits, and a robust CET1 capital ratio of 11.4%. The bank’s board approved $41 million in total compensation for CEO Moynihan for 2025, reflecting the bank’s strongest financial performance in more than a decade.

Quick Information

Industry

Multinational Investment Banking & Financial Services

Founded

1904, San Francisco, California

Number of Employees

More than 213,000 teammates globally

Corporate Office Hours

Customer service is available 24 hours a day, 7 days a week for most banking channels. Corporate office hours are Monday through Friday, 9:00 AM to 5:00 PM ET.

Email

customer.service@bankofamerica.com — general customer service inquiries

Website

www.bankofamerica.com

Contact Page

www.bankofamerica.com/customer-service/contact-us/

Investor Relations

investor.bankofamerica.com

Careers Page

careers.bankofamerica.com

Products & Services

Bank of America provides a comprehensive suite of financial products and services through four primary business segments — Consumer Banking, Global Wealth & Investment Management (GWIM), Global Banking, and Global Markets — serving individual consumers, small businesses, corporations, and governments worldwide. Their full range of products and services includes:

• Consumer Checking Accounts — Bank of America Advantage Banking, Advantage SafeBalance, and Advantage RelationShip checking accounts
• Savings Accounts — Regular Savings, Rewards Money Market Savings, and CDs
• Home Mortgage Loans — fixed-rate, adjustable-rate, FHA, and VA mortgage products for home purchase, refinance, and construction
• Home Equity Loans & HELOCs — home equity borrowing products for renovations, consolidation, and major purchases
• Personal Loans & Auto Loans — unsecured personal financing and vehicle purchase loans
• Credit Cards — Bank of America Customized Cash Rewards, Travel Rewards, Premium Rewards, and business credit card portfolio
• Merrill Edge — Bank of America’s self-directed and advisory investment platform for retail investors
• Merrill Lynch Wealth Management — full-service wealth management, financial planning, and investment advisory for high-net-worth clients
• Private Bank — ultra-high-net-worth private banking, trust, and estate planning services
• Small Business Banking — business checking, savings, merchant services, SBA lending, and payroll
• Commercial Banking — middle market and large corporate lending, treasury management, and global transaction services
• Global Corporate & Investment Banking (GCIB) — M&A advisory, capital markets underwriting, and corporate finance
• Global Markets — fixed income, equity, currency, commodity, and derivatives trading and market-making
• Global Transaction Services — cash management, trade finance, and treasury services for multinational corporations
• Preferred Rewards — Bank of America’s tiered loyalty program offering interest rate boosts, fee waivers, and credit card rewards bonuses for customers who meet relationship balance thresholds

Corporate Phone Numbers

Main Customer Service Number (24/7)

1-800-432-1000 — primary 24/7 Bank of America customer service line for all personal banking inquiries including accounts, transactions, card services, digital banking, and general support. Available 24 hours a day, 7 days a week.

Business Banking Customer Service

1-866-543-2808 — dedicated small business banking customer service line. Available Monday through Friday 8:00 AM to 9:00 PM ET.

Merrill Lynch & Merrill Edge

1-888-637-3343 — dedicated investment and wealth management customer service line. Available Monday through Friday 8:00 AM to 9:00 PM ET.

Mortgage Customer Service

1-800-669-6607 — dedicated home mortgage and loan servicing customer service. Available Monday through Friday 8:00 AM to 11:00 PM ET, Saturday 9:00 AM to 5:00 PM ET.

Auto Loan Customer Service

1-800-215-6195 — dedicated auto loan servicing customer service line. Available 24/7 for automated inquiries.

Credit Card Customer Service

1-800-732-9194 — dedicated credit card customer service line. Available 24/7 for all card inquiries

Fraud Reporting (24/7)

1-800-432-1000 — for reporting fraud or a lost or stolen credit/debit card, press the fraud or lost/stolen card option from the main menu. Available 24 hours a day, 7 days a week.

Outside the U.S.

+1-315-724-4022 — international collect call line for customers calling from outside the United States.

Corporate Headquarters Number

1-704-386-5681 — direct corporate headquarters line for escalated business, legal, and media inquiries. Available Monday through Friday during regular business hours.

How to Reach a Real Person at Bank of America

The fastest way to speak with a live Bank of America associate for personal banking matters is to call 1-800-432-1000. This line is available 24 hours a day, 7 days a week. When the automated system answers, you will be prompted to say or enter your account or card number for verification. After verification, the automated system will offer menu options — pressing 0 or saying “representative” will route your call toward a live associate. For the shortest wait times, calling on weekday mornings before 9:00 AM ET or after 8:00 PM ET typically results in the shortest hold times.

You can also connect with a live Bank of America associate through secure online chat at bankofamerica.com — log in to your account and use the Contact Us option to initiate a live chat session. Chat is available Monday through Friday 8:00 AM to 11:00 PM ET and Saturday through Sunday 8:00 AM to 8:00 PM ET. For urgent fraud and lost/stolen card emergencies, always call 1-800-432-1000 and press the fraud option immediately, as these matters require instant account action regardless of the time of day.

Bank of America Headquarters & Corporate Office Address

Bank of America Corporation operates its principal executive headquarters at the Bank of America Corporate Center — 100 North Tryon Street in Uptown Charlotte, North Carolina. Completed in 1992 and designed by Argentine-American architect César Pelli in partnership with HKS Architects, the 871-foot, 60-story skyscraper is the tallest building in North Carolina and the 51st-tallest building in the United States. The tower anchors the heart of Charlotte’s banking district — cementing Charlotte’s status as the second-largest banking center in the United States after New York City — and houses Bank of America’s CEO, executive leadership, corporate governance, legal, investor relations, retail banking leadership, and core corporate functions.

In addition to Charlotte, Bank of America maintains major U.S. offices in New York City (One Bryant Park — the Bank of America Tower, housing investment banking operations), Chicago, San Francisco, Miami, Dallas, Los Angeles, and Boston, as well as international offices in London, Dublin, Hong Kong, Singapore, Tokyo, Frankfurt, Mumbai, Sydney, and São Paulo.

Bank of America Corporation — Principal Executive Headquarters

Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255
United States

Bank of America — New York Investment Banking Headquarters

One Bryant Park (Bank of America Tower)
New York, New York 10036
United States

Bank of America — San Francisco Office

315 Montgomery Street
San Francisco, California 94104
United States

Bank of America — Chicago Office

135 S. LaSalle Street
Chicago, Illinois 60603
United States

Bank of America — Miami Office

701 Brickell Avenue
Miami, Florida 33131
United States

Bank of America — London Office

2 King Edward Street
London, EC1A 1HQ
United Kingdom

For formal written correspondence, legal documents, and escalated customer complaints, write to Bank of America, P.O. Box 25118, Tampa, Florida 33622-5118. For Customer Satisfaction Division matters, write to Bank of America, Customer Satisfaction Department, P.O. Box 512868, Charlotte, NC 28512-8168.

How to File a Complaint Against Bank of America

Step 1 — Contact Customer Service Directly
Call Bank of America’s 24/7 customer service line at 1-800-432-1000. Clearly explain your complaint, provide your account information, and ask the representative to formally log your concern and provide a case reference number. Most billing errors, transaction disputes, fee reversals, and account issues are initiated and resolved at this first contact stage. You can also submit a complaint via secure online chat at bankofamerica.com.

Step 2 — Request Escalation to a Supervisor or Specialist
If the first representative cannot resolve your complaint, ask immediately to be transferred to a supervisor or the appropriate specialist — such as the mortgage servicing team, credit card disputes team, or fraud resolution team depending on your issue. Always document the specialist’s name, date and time of contact, and all commitments or case numbers given.

Step 3 — Submit a Formal Written Complaint
For a formal written record of your complaint, email customer.service@bankofamerica.com or write to Bank of America, Customer Satisfaction Department, P.O. Box 512868, Charlotte, NC 28512-8168. Include your full name, account number, a detailed description of the issue, all previous contacts made, copies of supporting documents, and the specific resolution you are requesting.

Step 4 — Contact the Corporate Office
For escalated unresolved issues, call Bank of America’s corporate headquarters at 1-704-386-5681 or write to Bank of America Corporation, 100 North Tryon Street, Charlotte, North Carolina 28255, Attn: Customer Relations. Document all prior resolution steps and include supporting evidence with your communication.

Step 5 — File a Complaint With the OCC
Bank of America, N.A. is regulated by the Office of the Comptroller of the Currency. File a complaint at helpwithmybank.gov or call 1-800-613-6743. The OCC requires the bank to investigate formally and respond to your complaint within a set timeframe.

Step 6 — File a Complaint With the CFPB
File a formal complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or call 1-855-411-2372. The CFPB requires Bank of America to respond within 15 calendar days and publishes all complaint data publicly, creating a permanent federal record of your issue.

Step 7 — File a Complaint With the FTC
File a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357). The FTC oversees consumer protection in the financial services sector and reviews complaints that may signal broader systemic issues.

Step 8 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Bank of America holds an A- rating with the BBB and a public complaint filing typically prompts a faster escalated corporate response within 14 days.