Remitly
About Remitly
Remitly Global, Inc. is a Seattle-based digital financial-services and cross-border money-transfer company. It helps customers send money internationally through its website and mobile app using delivery methods such as bank deposit, cash pickup, mobile wallet, debit-card deposit, and other country-specific options. Remitly currently supports transfers across more than 175 countries and territories and provides customer support in multiple languages.
Remitly was founded in 2011 and became a public company in September 2021. Its common stock trades on the Nasdaq Global Select Market under the ticker RELY. The company has expanded beyond traditional remittances into products such as Remitly Business, wallet-related services, and broader cross-border financial products.
As of June 30, 2026, Remitly had surpassed 10 million quarterly active customers. For the full year 2025, the company processed approximately $74.9 billion in send volume, generated about $1.6 billion in revenue, and reported its first full year of GAAP profitability. Remitly had more than 3,200 full-time equivalent employees at December 31, 2025.
Quick Information
Corporate Phone Number
888-736-4859
This is the current telephone number listed in Remitly’s 2026 SEC filings.
Customer Service Number
Remitly provides 24/7 phone and chat support, but the specific customer-service phone number is presented dynamically through its Help Center based on language and market.
Corporate Office Address
Remitly Global, Inc.
401 Union Street, Suite 1000
Seattle, WA 98101
United States
Headquarters Address
Remitly Global, Inc.
401 Union Street, Suite 1000
Seattle, WA 98101
United States
Current 2026 SEC filings identify this as Remitly’s principal executive office.
Investor Relations: ir@remitly.com
Media Relations: press@remitly.com.
Industry
Financial Technology, Digital Remittances, Money Transfer, Cross-Border Payments and Digital Financial Services
Founded
2011.
Current CEO
Sebastian J. Gunningham
He became Chief Executive Officer effective February 19, 2026.
Chairman
Matt Oppenheimer
Co-founder Matt Oppenheimer transitioned from CEO to Chairman of the Board in February 2026.
Number of Employees
3,200+ full-time equivalent employees
As of December 31, 2025.
Active Customers
10 million+ quarterly active customers
Remitly surpassed this milestone in Q2 2026.
Website
Investor Relations
Careers Page
Remitly Products & Services
International Money Transfers
Remitly’s core service allows customers to send money internationally using its mobile app or website. Users select a destination, transfer amount, payment method, and available delivery option for the recipient.
The platform supports transfers across more than 175 countries and territories.
Bank Deposit
Recipients can receive funds directly into eligible bank accounts.
Bank-deposit availability depends on the destination country and Remitly’s local financial partners.
Cash Pickup
Remitly supports cash pickup through participating banks, financial institutions, and payment networks.
Recipients can collect money from eligible physical locations after the sender completes the transfer.
Mobile Wallet Transfers
Funds can be sent to supported mobile-money and digital-wallet accounts in participating markets.
For example, Pakistan routes can include providers such as Easypaisa and JazzCash depending on current availability.
Debit Card Deposit
In supported markets, Remitly can send funds directly to eligible Visa or Mastercard debit cards.
Availability depends on the recipient’s country and whether the issuing bank accepts debit-card deposits.
Home Delivery
Selected corridors offer home-delivery options where money can be physically delivered to the recipient.Home delivery is not available in every country and depends on local partners.
Transfer Tracking
Customers can track transfers through the Remitly website or mobile app.Status notifications can also be provided through email, SMS, or push notifications.
Delivery-Time Guarantee
Remitly promotes a delivery-time guarantee for qualifying transfers.
If an eligible transfer is not delivered by the promised time, Remitly states that applicable fees can be refunded.
Exchange Rates and Fees
Remitly displays exchange rates and transfer fees before a customer confirms a transaction.
Costs vary according to sending country, destination, amount, payment method, delivery speed, and promotions.
Remitly Mobile App
The mobile app lets customers create transfers, manage recipients, review transaction history, track transfers, and receive notifications.
Remitly currently offers support in multiple languages through its app and Help Center.
Remitly Business
Remitly Business provides cross-border payment capabilities for small and medium-sized businesses.
By the end of 2025, Remitly reported more than 15,000 business customers using the platform.
Business Vendor Payments
Business customers can use Remitly to pay qualifying vendors, contractors, and employees internationally.
Business accounts receive dedicated customer support.
Remitly Wallet
Remitly has been expanding wallet capabilities as part of its strategy to provide a broader cross-border financial-services platform.
The wallet is intended to support stored funds and future financial-service use cases.
Remitly One
Remitly One is the company’s membership-oriented ecosystem designed to connect multiple products and reward broader customer engagement.
The program is part of Remitly’s expansion beyond one-time remittance transactions.
Remitly Flex
Remitly Flex is one of the company’s newer financial offerings.
At the end of 2025, Remitly reported approximately 120,000 total Flex users.
WhatsApp Money Transfers
In supported corridors, Remitly allows customers to initiate qualifying transfers using WhatsApp.
Availability depends on the sending country and destination.
Fraud and Scam Support
Remitly provides dedicated resources for customers who believe they were scammed or that someone accessed their account without permission.
Customers can use the Help Center’s 24/7 phone or chat support for urgent account-security concerns.
Remitly Corporate Phone Numbers
Corporate Phone Number
888-736-4859
Corporate Headquarters Number
888-736-4859
Headquarters Number
888-736-4859
Corporate Office Number
888-736-4859
Customer Service Number
24/7 phone support available through the Remitly Help Center
Customer Support Number
Market-specific number displayed through Remitly Help
Fraud / Scam Support
24/7 through Remitly phone and chat support
Investor Relations Number
Not publicly listed as a dedicated phone line
Investor Relations Email
ir@remitly.com
Media / Press Email
press@remitly.com
Transfer Agent Number
800-937-5449
Alternate Transfer Agent Number
718-921-8124.
International Support
Available through country-specific Remitly Help Center contacts
Emergency / After-Hours Number
24/7 Customer Care is available through Remitly Help
Human Resources Number
Not publicly listed
How to Reach a Real Person at Remitly
The most reliable way to reach a Remitly representative is through the official Help Center. Remitly currently provides 24/7 phone and chat assistance, and the system displays the correct contact options according to the customer’s language and country. This approach is preferable to relying on older phone numbers that may not apply to a specific market.
Before contacting support, have your transfer reference number, Remitly account email or phone number, recipient details, sending amount, and transaction date ready. If the problem involves fraud or unauthorized access, tell the representative immediately so the case can be routed to the appropriate security team.
Remitly Headquarters & Corporate Office Address
Current Seattle Headquarters
Remitly Global, Inc.
401 Union Street, Suite 1000
Seattle, WA 98101
United States
Phone: 888-736-4859.
Important Address Update
Older Remitly Investor FAQ information still shows:
1111 Third Avenue, Suite 2100
Seattle, WA 98101
However, Remitly’s current 2025 and 2026 SEC filings identify 401 Union Street, Suite 1000 as the current principal executive office. The newer SEC address should therefore be used for the current headquarters listing.
Current CEO
Sebastian J. Gunningham
Effective:
February 19, 2026.
Current Chairman
Matt Oppenheimer
He remains Chairman after transitioning from the CEO position.
Current CFO
Vikas Mehta.
2025 Revenue
Approximately:
$1.635 billion.
2025 Send Volume
Approximately:
$74.9 billion.
Q2 2026 Revenue
Approximately:
$495 million.
Current Customer Scale
More than:
10 million quarterly active customers.
Employee Scale
More than:
3,200 full-time equivalent employees
as of December 31, 2025.
Stock Listing
Nasdaq Global Select Market
Ticker:
RELY.
How to File a Complaint Against Remitly
Customers may need to complain about a delayed transfer, cancelled transaction, exchange rate, fee, recipient-payment problem, account restriction, fraud concern, unauthorized transaction, or Customer Service experience. Keep the transfer reference number, transaction amount, recipient details, screenshots, payment records, and previous support correspondence before escalating.
Step 1: Contact Remitly Customer Care
Start through the official Remitly Help Center and select phone or chat. Remitly currently offers support 24 hours a day, seven days a week. Provide your transfer reference number, account details, transaction date, amount, and a concise explanation of the issue. Ask the representative to document the complaint and explain what action will be taken. Keep screenshots or written records of the conversation.
Step 2: File a Formal Complaint or Error Report
If ordinary support does not resolve the issue, use Remitly’s formal complaint or error-report process. Remitly explicitly tells customers that they may file a complaint or error report when unhappy with its service. Explain the disputed transfer or account issue clearly and include all relevant transaction details. If the matter involves unauthorized activity, state that immediately.
Step 3: Request Additional Review
If the first complaint response is not satisfactory, request escalation to the appropriate specialist or supervisory team. Provide the previous case information, transfer reference number, dates, recipient information, and a clear explanation of what remains unresolved. Keep all communication in one case where possible so the review team has the complete history.
Step 4: Send Formal Corporate Correspondence
For a serious unresolved corporate matter, correspondence can be sent to Remitly Global, Inc., 401 Union Street, Suite 1000, Seattle, WA 98101. Include your full contact information, account email, transfer reference, transaction history, earlier complaint attempts, and requested resolution. Send copies rather than originals of supporting documents and keep proof of delivery. Current SEC filings confirm this as Remitly’s principal executive office.
Step 5: Contact the Appropriate Regulator if Necessary
Remitly operates as a regulated money transmitter in the United States, so unresolved complaints can potentially be directed to the appropriate state money-transmission regulator or consumer-financial authority depending on the customer’s location and issue. Fraud or unauthorized-payment matters may also require contact with the customer’s bank or card issuer. Preserve transaction records, Remitly responses, screenshots, and payment documentation before filing externally.
