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- WW International
About WeightWatchers
WW International, Inc., which operates under the WeightWatchers brand, is a global weight-management company providing digital weight-loss programs, behavioral coaching, nutrition tools, workshops, community support, and clinical weight-management services. Its current product strategy combines the traditional WeightWatchers Points system with digital tools, live coaching, GLP-1 support, medical weight-management services, menopause programs, diabetes support, fitness content, and personalized health tracking.
WeightWatchers underwent a major financial restructuring in 2025. WW International and certain subsidiaries filed Chapter 11 cases on May 6, 2025, and the company emerged from the prepackaged restructuring on June 24, 2025. The reorganization reduced financial leverage while allowing the business to continue operating.
The company remained publicly traded after restructuring. Newly issued WW International common stock was relisted on Nasdaq in July 2025. As of the second quarter of 2026, WeightWatchers reported approximately 2.5 million end-of-period subscribers, including 197,000 clinical subscribers and 541,000 Core+ subscribers.
Quick Information
Corporate Phone Number
WeightWatchers does not prominently publish a separate public corporate headquarters switchboard.
For U.S. member support:
1-800-651-6000.
Customer Service Number
1-800-651-6000
This is the current U.S. contact number published on WeightWatchers’ Contact Us page.
Corporate Office Address
WW International, Inc.
18 West 18th Street, 7th Floor
New York, NY 10011
United States
Current 2026 membership and legal terms use this address for Customer Care and legal communications.
Headquarters Address
WW International, Inc.
18 West 18th Street
New York, NY 10011
United States
Current app legal materials list:
customerservice@weightwatchers.com
for customer-related application questions.
Industry
Weight Management, Digital Health, Wellness, Behavioral Coaching, Clinical Weight Care and Consumer Health Technology
Founded
WeightWatchers traces its origin to 1963.
Current Leadership Transition
As of September 24, 2026, WW International is still being led through its Interim Office of the Chief Executive, including Chief Financial Officer Felicia DellaFortuna and Chief Operations Officer Jonathan Volkmann.
The company has appointed Stephen J. Bye as President and CEO effective October 1, 2026.
Stock Listing
Nasdaq: WW
The company emerged from Chapter 11 in June 2025 and its new common stock was relisted on Nasdaq in July 2025.
Current Subscriber Scale
As of June 30, 2026:
2.5 million total end-of-period subscribers.
Clinical Subscribers
197,000
as of June 30, 2026, up approximately 55.7% year over year.
Core+ Subscribers
541,000
as of June 30, 2026.
Q2 2026 Revenue
$162.3 million
for the quarter ended June 30, 2026.
Website
https://www.weightwatchers.com/
Investor Relations
Careers Page
WW employment opportunities are available through the company’s corporate careers resources and job listings.
WeightWatchers Products & Services
WeightWatchers now operates a tiered digital and clinical weight-management ecosystem rather than relying only on its traditional meeting-based model.
Core Program
WeightWatchers Core provides the essential digital weight-loss program through the WeightWatchers app.
Members receive the Points system, food tracking, personalized nutrition guidance, activity tools, weight tracking, recipes, and lifestyle content.
Core+ Membership
Core+ adds expanded support and coaching features to the Core experience.
Current Core+ offerings include specialized programs, live coaching, workshops, GLP-1 support, menopause tools, diabetes-focused guidance, and additional fitness content.
Med+ Membership
Med+ combines WeightWatchers’ behavioral program with access to clinical weight-management services through affiliated medical providers.
Eligible members may receive medical evaluation and prescription weight-loss treatment where appropriate, while medication costs are separate from membership fees.
Weight Watchers Clinic
Weight Watchers Clinic provides medical weight-management services through affiliated medical-group entities.
The clinic supports eligible members interested in prescription treatment and clinician-guided weight care.
GLP-1 Success Program
The GLP-1 Success Program supports people who use GLP-1 weight-loss medications, regardless of where the prescription was obtained.
The program emphasizes nutrition, side-effect management, activity, muscle preservation, and sustainable habits alongside medication.
Menopause Program
WeightWatchers provides a dedicated Menopause Program within its expanded membership offerings.
It focuses on nutrition, movement, weight management, and lifestyle support tailored to changes associated with menopause.
Diabetes Program
WeightWatchers offers a program designed for people managing type 2 diabetes and weight.
Current materials describe the program as supporting weight loss and blood-sugar improvement while retaining the broader WeightWatchers nutrition framework.
Postpartum Nursing Program
Current 2026 membership comparisons include a Postpartum Nursing Program as one of the specialized modes available through the platform.
Points Program
The WeightWatchers Points system assigns foods a Points value based on nutritional characteristics.
Members receive a personalized Points Budget that adapts as their body and goals change.
ZeroPoint Foods
ZeroPoint foods are nutrient-dense foods that generally do not need to be weighed, measured, or tracked under the program.
They are intended to form a foundation for satisfying, healthier eating.
WeightWatchers App
The WeightWatchers app allows members to track food, Points, weight, activity, sleep, habits, and progress.
Current versions also include specialized health modes, coaching access, workouts, and other personalized tools.
Activity Integration
Current WeightWatchers plans include activity integration so members can incorporate movement into their weight-management plan.
Specific device integrations and features can vary by platform.
Sleep Tracking
WeightWatchers has added sleep tracking to its current digital program.
The feature is designed to help members connect sleep habits with broader weight and wellness goals.
Weight Health Score
The current WeightWatchers app includes a Weight Health Score designed to summarize multiple health-related behaviors and progress indicators.
It is part of the company’s newer personalized digital-health approach.
AI Body Scanner
Selected WeightWatchers memberships include access to an AI Body Scanner feature where available.
Availability can vary by location or device.
Fitness Content
WeightWatchers provides on-demand fitness content through its app.
Current members have access to WeightWatchers Coach workouts, while higher-tier memberships receive expanded Pvolve fitness content.
Pvolve Workouts
WeightWatchers currently collaborates with Pvolve for low-impact strength, mobility, stability, and functional-fitness content.
Core+ and certain specialized memberships receive access to an expanded workout library.
Virtual Workshops
WeightWatchers operates virtual Workshops led by Coaches.
Current 2026 materials describe a broad schedule of virtual sessions running throughout the week.
In-Person Workshops
WeightWatchers continues to offer in-person Workshops at selected locations.
These sessions provide community support, coaching, accountability, and education.
Expert Exchange Workshops
Core+ and Med+ members can access clinician-led Expert Exchange Workshops.
These virtual sessions address topics such as GLP-1 medications, plateaus, strength training, and other weight-management questions.
Recipes and Meal Ideas
WeightWatchers provides recipes, meal ideas, and food-planning resources through its digital platform.
Recipes are integrated with the Points system so members can incorporate meals into their daily budget.
Community Support
Community remains a major part of the WeightWatchers model.
Members can connect with Coaches and other members through Workshops and digital tools designed around shared accountability and support.
WW International Corporate Phone Numbers
Corporate Phone Number
WW International does not prominently publish one universal corporate switchboard for ordinary public use.
Customer Service Number
1-800-651-6000.
Member Support Number
1-800-651-6000
Membership Cancellation Number
Customers can contact:
1-800-651-6000
or use the applicable account-cancellation process.
Technical Support
WeightWatchers routes technical-support inquiries through its Contact Us system.
Main phone:
1-800-651-6000.
Customer Service Email
customerservice@weightwatchers.com.
Billing Number
WeightWatchers does not prominently publish a separate billing-only telephone number.
Use:
1-800-651-6000
for membership and subscription questions.
Med+ Support
Medical and clinical services use specialized Weight Watchers Clinic support channels.
Membership support and prescription-care support may therefore be routed separately.
Investor Relations Contact
Current corporate communications list:
WeightWatchers@icrinc.com
for investor inquiries.
Media Contact
Current corporate communications list:
WW@hunt-gather.com
for media inquiries.
Human Resources Number
No universal public applicant HR phone number is prominently published.
Toll-Free Number
1-800-651-6000
Emergency / Medical Number
WeightWatchers is not an emergency medical provider.
Members experiencing a medical emergency should contact emergency services or their treating healthcare provider.
How to Reach a Real Person at WeightWatchers
For ordinary membership, account, technical, workshop, or cancellation questions, call 1-800-651-6000. WeightWatchers’ Contact Us page also provides category-specific online forms for membership, mobile-app, technical, cancellation, and other issues.
For clinical weight-care questions, use the Weight Watchers Clinic support path because medical services are provided through affiliated medical-group entities and are subject to separate clinical terms. Have the member email, subscription details, billing information, and any support-case history available before contacting the company.
WW International Headquarters & Corporate Office Address
Current Customer Care and Legal Address
WW International, Inc.
18 West 18th Street, 7th Floor
New York, NY 10011
United States
Current 2026 Membership Terms direct communications to this address, and other current legal terms use it for formal notices.
Former Bankruptcy Filing Headquarters
During the 2025 Chapter 11 process, filings identified:
675 Avenue of the Americas, 6th Floor
New York, NY 10010
as the debtor headquarters.
Current 2026 customer and legal terms now use 18 West 18th Street, so the newer address is the better choice for a revamped current headquarters page.
Chapter 11 Filing
WW International filed for Chapter 11 protection on:
May 6, 2025.
Chapter 11 Emergence
The company emerged from Chapter 11 on:
June 24, 2025.
Nasdaq Relisting
The reorganized company’s new common shares were relisted on Nasdaq in:
July 2025
under:
WW.
Current CEO Transition
As of September 24, 2026, WW is operating under an interim executive structure.
Stephen J. Bye has been appointed President and CEO effective:
October 1, 2026.
Current Subscriber Scale
Q2 2026:
2.5 million total subscribers
including:
541,000 Core+ subscribers
and:
197,000 clinical subscribers.
Current Quarterly Revenue
Q2 2026:
$162.3 million.
Clinical Subscription Revenue
Q2 2026:
$39.9 million
up approximately:
30.4% year over year.
How to File a Complaint Against WeightWatchers
Step 1: Contact WeightWatchers Customer Service
Begin by calling 1-800-651-6000 or using the official Contact Us system. Provide the account email, membership type, billing date, disputed charge or service issue, and a clear explanation of what happened. If the complaint concerns a Workshop or digital feature, identify the specific program or session. Keep copies of responses and screenshots of relevant account information.
Step 2: Use the Appropriate Cancellation or Technical Support Category
If the complaint concerns cancellation, account access, the mobile app, or subscription processing, use the corresponding category on WeightWatchers’ Contact Us page. Keep cancellation confirmations, payment records, and the dates of previous requests. This is especially important for auto-renewing memberships, which can have specific commitment and renewal terms.
Step 3: Escalate Clinical Issues Through Weight Watchers Clinic
If the complaint involves Med+, a clinician, a prescription, medication eligibility, or another clinical service, use the Weight Watchers Clinic support process rather than ordinary Core-membership support. Clinical and medical services are governed by separate agreements and affiliated medical providers. Keep consultation details, prescription information, invoices, and clinical support correspondence.
Step 4: Send Formal Written Correspondence
For an unresolved membership or corporate complaint, current terms direct communications to WW International, Inc., 18 West 18th Street, New York, NY 10011, Attention: Customer Care. Include your member email, contact details, membership type, dates, prior support history, and the specific resolution requested. Send copies rather than originals and keep proof of delivery.
Step 5: Follow the Formal Dispute or Appropriate External Process
WeightWatchers’ current Membership Agreement includes binding-arbitration and dispute-resolution provisions for many membership disputes. Before pursuing formal action, review the applicable membership or clinic agreement carefully. Billing disputes may also involve the payment-card issuer, while medical-care complaints can involve the relevant healthcare licensing or regulatory process depending on the provider and state.
