About Wegmans

Wegmans Food Markets, Inc. is an American supermarket company known for groceries, fresh food, prepared meals, pharmacy services, catering, and large-format stores.

Brothers John and Walter Wegman founded the company in Rochester, New York, in 1916. Wegmans remains privately held and family owned, with stores operating across the northeastern and mid-Atlantic United States.

Danny Wegman serves as Chairman. His daughter, Colleen Wegman, serves as President and Chief Executive Officer. Wegmans remains headquartered in Rochester, New York.

Quick Information

Legal Company Name

Wegmans Food Markets, Inc.

Industry

Supermarkets, food service, pharmacy, and retail

Founded

1916

Founders

John Wegman and Walter Wegman

President and Chief Executive Officer

Colleen Wegman

Chairman

Danny Wegman

Company Type

Privately held, family-owned company

Customer Care Number

1-800-934-6267
1-800-WEGMANS

Corporate Office Contact

Wegmans does not advertise a separate corporate switchboard for ordinary customer concerns. Customers should call 1-800-934-6267.

Corporate Headquarters Address

Wegmans Food Markets, Inc.
1500 Brooks Avenue
P.O. Box 30844
Rochester, NY 14603-0844
United States

Wegmans’ official company FAQ confirms the address, leadership, Customer Care number, and operating hours.

Customer Care Hours

Daily from 8:00 a.m. to 7:00 p.m. Eastern Time

Official Website

https://www.wegmans.com/

Contact Page

https://www.wegmans.com/service/contact-us

Store Locator

Wegmans provides an official store directory containing addresses, telephone numbers, operating hours, pharmacy details, and available services.

Products & Services

Wegmans products and services may include:

• Fresh produce
• Meat and seafood
• Bakery products
• Deli products
• Dairy and frozen foods
• Pantry groceries
• Prepared meals
• Market Café dining
• Meals 2GO
• Catering
• Wine, beer, and spirits where legally available
• Health and beauty products
• Household supplies
• Wegmans-brand products
• Organic and specialty foods
• Grocery pickup
• Home delivery
• Shoppers Club
• Digital coupons
• Pharmacies
• Prescription delivery
• Specialty pharmacy
• Vaccinations at eligible locations
• Floral products
• Gift cards

Products, pharmacy services, alcohol availability, delivery options, and operating hours vary by store and jurisdiction.

Corporate Phone Numbers

Wegmans Customer Care Center

1-800-934-6267
1-800-WEGMANS

Call for store feedback, product questions, online orders, Shoppers Club, digital coupons, returns, recalls, privacy concerns, and general assistance.

Wegmans Corporate Office

Wegmans directs customers and applicants to 1-800-934-6267 rather than publishing a separate corporate-service number.

Pharmacy Website and Account Support

1-855-279-7663

This number assists with eligible online pharmacy account and website concerns.

Wegmans Specialty Pharmacy

1-866-889-5660

Specialty Pharmacy representatives are generally available Monday through Friday from 8:30 a.m. to 8:00 p.m. Eastern Time.

Pharmacy Privacy Complaints

1-800-934-6267

Eligible health-information privacy complaints may also be submitted in writing to Wegmans’ Customer Care Center.

Individual Stores and Pharmacies

Each Wegmans store and pharmacy maintains its own telephone number. Use the official store locator to contact the correct location.

Public Relations

Media contacts are listed on Wegmans’ official PR Contacts page. These channels should not be used for customer-service complaints.

How to Reach a Real Person at Wegmans

Call the Customer Care Center at 1-800-934-6267 between 8:00 a.m. and 7:00 p.m. Eastern Time.

For an immediate concern during a store visit, speak with the manager on duty or visit the Service Desk. For a prescription issue, call the dispensing pharmacy directly.

Before contacting Wegmans, gather:

• Store location
• Receipt or order number
• Purchase date and time
• Product name and UPC
• Payment method
• Shoppers Club information
• Digital coupon details
• Delivery or pickup confirmation
• Photographs of damaged or unsafe products
• Pharmacy location, when applicable
• Previous complaint reference

Do not include prescription details or protected health information in a general online retail message. Use the pharmacy or designated privacy channel.

Wegmans Headquarters & Corporate Office Address

Wegmans Food Markets, Inc.
1500 Brooks Avenue
P.O. Box 30844
Rochester, NY 14603-0844
United States

Customer Care Phone: 1-800-934-6267

The Rochester headquarters supports Wegmans’ executive, administrative, merchandising, distribution, pharmacy, technology, and retail operations.

It is not a regular grocery store, pharmacy, merchandise-return counter, or walk-in Customer Care center. Products should be returned to an eligible Wegmans store rather than mailed to headquarters.

Do not mail perishable food, prescriptions, gift cards, or original receipts to corporate headquarters unless Wegmans provides verified instructions.

Returns and Refunds

Wegmans requires refunds to be processed at a store Service Desk.

According to the company’s official store policy:

• Refunds are processed at the Service Desk.
• Customers should bring the receipt when available.
• Without a receipt, store credit may be issued at the lowest applicable sale price.
• Refunds totaling more than $25 without a receipt require a Shoppers Club account and valid, unexpired identification.
• Store management may deny a refund or exchange at its discretion.

Product-specific and legal restrictions can apply to pharmacy items, alcohol, tobacco, gift cards, perishable food, opened products, and regulated merchandise.

For a spoiled, contaminated, incorrectly labeled, or recalled food product, preserve the receipt and packaging and contact the store or Customer Care promptly.

Online Orders, Pickup, and Delivery Assistance

For a problem involving an order placed through the Wegmans website or application:

1. Sign in to the Wegmans account.
2. Open My Orders and Receipts.
3. Select Get Help for the affected order.
4. Choose the applicable missing, incorrect, or damaged item.
5. Submit the issue.
6. Retain the confirmation.

Wegmans states that customers should generally receive a follow-up within one to two days.

A store Service Desk can accept eligible returns from online orders. Wegmans does not provide store credit for online-order issues in the same manner as certain in-store no-receipt returns.

If an outside delivery provider processed or delivered the order, that company may also need to review the complaint.

Food-Safety and Pharmacy Concerns

Customers who suspect food contamination, spoilage, an undeclared allergen, or foodborne illness should contact the store and Customer Care promptly.

Preserve:

• The receipt
• Product packaging
• Lot and date codes
• Remaining food, when safe
• Photographs
• Symptoms and timing
• Medical documentation, when applicable

Seek medical help for severe symptoms or emergencies. Eligible food-safety concerns can also be reported to the local health department.

For prescription errors, adverse effects, or medication questions, contact the dispensing pharmacy or a qualified healthcare professional. Do not delay urgent medical care while waiting for Customer Care.

How to File a Complaint Against Wegmans

Step 1: Speak With Store Management

Visit the Service Desk or ask for the manager on duty for a store-specific concern.

Step 2: Contact Customer Care

Call 1-800-934-6267 or submit a message through the official Contact Us page.

Step 3: Provide Complete Information

Include the store, date, receipt, product, order number, payment method, and Shoppers Club details.

Step 4: Request a Specific Resolution

Explain whether you want a refund, replacement, digital-order correction, pharmacy response, food-safety review, or management follow-up.

Step 5: Request Escalation

If the first response does not resolve the complaint, ask for review by a store manager, district representative, pharmacy manager, or Customer Care supervisor.

Step 6: Preserve Supporting Records

Save:

• Receipts
• Packaging
• Photographs
• Online-order records
• Delivery confirmations
• Pharmacy correspondence
• Refund confirmations
• Case numbers

Step 7: Consider External Escalation

Depending on the complaint, customers may contact:

• The delivery provider
• The product manufacturer
• Their card issuer for an unauthorized charge
• A local health department
• A state board of pharmacy
• The U.S. Department of Health and Human Services Office for Civil Rights for an eligible HIPAA complaint
• A state attorney general or consumer-protection office

For a health or safety emergency, contact emergency services or an appropriate healthcare professional.

Frequently Asked Questions

1. Where is Wegmans headquartered?

Wegmans is headquartered at 1500 Brooks Avenue, Rochester, New York, with a mailing address of P.O. Box 30844, Rochester, NY 14603-0844.

2. What is Wegmans’ customer-service number?

Call 1-800-934-6267, also written as 1-800-WEGMANS.

3. What are Wegmans Customer Care hours?

Customer Care is available daily from 8:00 a.m. to 7:00 p.m. Eastern Time.

4. Who is the CEO of Wegmans?

Colleen Wegman is the President and Chief Executive Officer of Wegmans Food Markets.

5. Who owns Wegmans?

Wegmans is a privately held company owned by the Wegman family.

6. How do I return an item to Wegmans?

Take the item and receipt to the Service Desk at a Wegmans store. Receipt-free returns and certain product categories are subject to restrictions.

7. How do I report a problem with an online Wegmans order?

Open My Orders and Receipts, select Get Help, identify the affected items, and submit the issue.

8. What is the Wegmans pharmacy account-support number?

Call 1-855-279-7663 for eligible online pharmacy account and website assistance.

9. Can I visit Wegmans headquarters for customer service or returns?

No. The Rochester headquarters is not a regular store, pharmacy, or merchandise-return location.