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- Wegmans
About Wegmans
Wegmans Food Markets, Inc. is a privately held American supermarket company known for large-format grocery stores, fresh produce, prepared foods, bakery products, specialty departments, pharmacy services, catering, restaurants, and a strong emphasis on customer service. The company’s history began in 1916, when John Wegman opened the Rochester Fruit & Vegetable Company in Rochester, New York.
Wegmans has grown into one of the largest privately held supermarket businesses in the United States. As of 2026, the company operates 114 stores across nine states and Washington, D.C. Wegmans’ 2025 Impact Report states that it employs more than 55,000 people.
The company remains family-owned and is headquartered at 1500 Brooks Avenue, Rochester, New York 14603-0844. Wegmans’ Customer Care Center can be reached at 800-934-6267, commonly presented as 1-800-WEGMANS.
Quick Information
Corporate Phone Number
800-934-6267
Customer Service Number
800-934-6267
Corporate Office Address
1500 Brooks Avenue, Rochester, NY 14603-0844
Headquarters Address
1500 Brooks Avenue, Rochester, NY 14603-0844
Wegmans handles general customer email through its official Contact Us system.
Industry
Supermarkets, Grocery Retail and Foodservice
Founded
1916
No. of Employees
More than 55,000 employees
Corporate Office Hours
Wegmans does not publish one universal corporate headquarters schedule. Customer Care is available daily from 8 a.m. to 7 p.m. Eastern Time.
Website
Wegmans.com
Investor Relations
Not applicable. Wegmans is privately held.
Careers Page
Wegmans Careers
Wegmans Products & Services
Fresh Produce
Wegmans carries conventional, organic, seasonal, and locally sourced fruits and vegetables.
Meat
Stores provide fresh beef, poultry, pork, prepared meats, and specialty products.
Seafood
Wegmans offers fresh and frozen seafood, prepared seafood products, and specialty selections.
Bakery
Wegmans bakeries sell artisan breads, pastries, cakes, cookies, and other baked goods.
Deli
The deli department offers meats, cheeses, prepared foods, sandwiches, and other ready-to-eat products.
Prepared Foods
Wegmans is especially known for prepared meals, hot foods, sushi, pizza, subs, salads, and other convenient meal options.
Grocery
Stores carry national brands, private-label Wegmans products, pantry staples, snacks, beverages, frozen foods, and household essentials.
Organic and Natural Products
Wegmans provides extensive organic, natural, plant-based, and wellness-focused product selections.
Wegmans Brand Products
The company sells thousands of products under its own Wegmans brand.
Pharmacy
Many Wegmans stores operate full-service pharmacies offering prescriptions, refills, vaccinations, and related services.
Meals 2GO
Meals 2GO allows customers to order prepared foods for pickup or delivery.
Catering
Wegmans provides catering for parties, meetings, celebrations, and other events.
Grocery Pickup
Customers can order groceries online and collect them from participating stores.
Grocery Delivery
Delivery is available in eligible markets through Wegmans’ digital ordering services.
Shoppers Club
Wegmans Shoppers Club is a free loyalty program providing digital coupons, shopping lists, product recommendations, and other benefits.
Digital Coupons
Shoppers Club members can clip and redeem qualifying digital coupons.
Wegmans App
The Wegmans mobile app supports shopping lists, digital coupons, product searches, online orders, receipts, and account management.
Wegmans for Business
Organizations can use Wegmans for Business for eligible business and institutional purchases.
Wegmans Corporate Phone Numbers
Corporate Phone Number
800-934-6267
Wegmans publishes this number with its corporate headquarters information.
Corporate Headquarters Number
800-934-6267
This is the primary public contact for Wegmans headquarters and Customer Care.
Headquarters Number
800-934-6267
The number corresponds to 1-800-WEGMANS.
Corporate Office Number
800-934-6267
Wegmans does not prominently publish a separate corporate switchboard for ordinary public inquiries.
Customer Service Number
800-934-6267
This is the Wegmans Customer Care Center.
Customer Support Number
800-934-6267
Customers can use this number for store, product, online-order, and general service concerns.
Toll-Free Number
800-934-6267
The Customer Care number is toll-free.
Grocery Pickup and Delivery Support
800-934-6267
Wegmans directs urgent Grocery Pickup and Delivery problems to Customer Care.
Meals 2GO Support
800-934-6267
Urgent Meals 2GO pickup or delivery concerns can also be directed to Customer Care.
Pharmacy Privacy Complaints
800-934-6267
Wegmans publishes the Customer Care Center for qualifying pharmacy privacy complaints.
Pharmacy Records Fax
585-239-2044
This fax number is specifically for appropriate Pharmacy Office documentation.
It is not a general Customer Service fax.
Human Resources Number
A universal public HR line was not verified.
Applicants should use Wegmans Careers.
Investor Relations Number
Wegmans is privately held and does not maintain a conventional public Investor Relations department.
Media / Press Number
Media inquiries should be directed through Wegmans’ official News and Media contacts rather than ordinary Customer Care.
How to Reach a Real Person at Wegmans
Call 800-934-6267, or 1-800-WEGMANS, to reach Wegmans Customer Care. The company currently publishes Customer Care availability daily from 8 a.m. to 7 p.m. Eastern Time.
For an immediate store issue, ask for the store manager. When calling Customer Care, have the store location, purchase date, receipt, product information, Shoppers Club details, and online-order information available if relevant.
Wegmans Headquarters & Corporate Office Address
Wegmans Corporate Headquarters
Wegmans Food Markets, Inc.
1500 Brooks Avenue
P.O. Box 30844
Rochester, NY 14603-0844
This is Wegmans’ current headquarters and Customer Care mailing address.
Wegmans Customer Care Center
Wegmans Customer Care Center
1500 Brooks Avenue
P.O. Box 30844
Rochester, NY 14603-0844
Pharmacy Office
Pharmacy Office
Wegmans Food Markets, Inc.
1500 Brooks Avenue
P.O. Box 30844
Rochester, NY 14603-0844
This address is specifically used for qualifying pharmacy documentation.
How to File a Complaint Against Wegmans
Step 1: Speak With Store Management
For a store-specific issue, begin with the department manager or store manager.
Step 2: Explain the Issue and Requested Resolution
Provide your receipt, purchase details, product information, and the resolution you are seeking.
Step 3: Contact Wegmans Customer Care
Call:
800-934-6267
Customer Care is available daily from 8 a.m. to 7 p.m. Eastern Time.
Step 4: Submit a Written Message
Use Wegmans’ official Contact Us system to create a written record.
Step 5: Provide Supporting Documentation
Save receipts, photographs, product labels, order numbers, delivery records, and communications.
Step 6: Request Escalation
Ask for additional review if the initial response does not resolve the matter.
Step 7: Send Written Corporate Correspondence
Wegmans Food Markets, Inc.
1500 Brooks Avenue
P.O. Box 30844
Rochester, NY 14603-0844
Step 8: Keep Records
Maintain complaint numbers, representative names, dates, receipts, and correspondence.
Step 9: Contact an Appropriate External Authority
Food safety, pharmacy privacy, accessibility, employment, or consumer complaints may be reported to the relevant external authority when appropriate.
