TOM FORD
Tom Ford SA is a luxury fashion house founded by designer Tom Ford in 2005. Its product line features ready-to-wear and made-to-measure offerings, as well as footwear, accessories, handbags, cosmetics, and fragrances.
Industry
Fashion
Established
2005
Corporate Phone Number
(212) 359-0300
Customer Support Phone Number
1-888-TOM-FORD
No of Employees
2,000
Headquartered Address
672 Madison Avenue New York,
NY 10065
Senior Management
Guillaume Jesel (President and CEO)
Lelio Gavazza (Chief Executive Officer)
Brian Blake (President & Chief Operating Officer)
Email:
assistance@tomfordinternational.com
Website:
QUESTIONS ASKED REGULARLY
CAN I Modify My Order or Cancel It?
After making a purchase, contact TOM FORD BEAUTY Online Customer Service at 1-888-TOM-FORD to modify your order. Orders cannot be changed or canceled once they have been processed.
WHAT IS THE PROCEDURE TO FOLLOW MY ORDER DELIVERY?
Order History can be seen by entering into your account or by using the order number included in the confirmation email. If you have a tracking number, click on it to follow the progress of your cargo. Please take note that after the order is sent, tracking information may not appear for up to 24 business hours.
CAN MY ORDER BE SHIPPED OUTSIDE OF THE USA?
Orders cannot currently be shipped to addresses outside of the United States and its territories.
Describe your return policy.
Online returns for new or lightly used purchases with free promotional items are accepted within 60 days. Items from final sales are not returnable. We have the right to refuse returns that violate our policies or exhibit misuse. Returns received after 60 days may be eligible for a refund, which will be made using the original payment method. Unwanted items must be returned for exchanges. Credit posting varies by bank; returns are processed within 3 business days.
WAYS IN WHICH I MAY RETURN?
Contact TOM FORD BEAUTY via live chat or at 1-888-TOM-FORD for assistance with returns. You will receive instructions and a free return label. You can only return things purchased from TOMFORDBEAUTY.COM. Prepare the goods carefully, print the label, then use the pre-paid label to ship with UPS or arrange for a pickup.
ARE ORDERS SHIPPED TO PO BOX ADDRESSES OR APO/FPO/DPO ADDRESSES ACCEPTABLE?
With certain limitations, the majority of items can be sent to P.O. Boxes or Military APO/FPO addresses. Shipments to these destinations are not eligible for expedited shipping options such as 2nd Day or Overnight Priority; instead, they must be sent by the US Postal Service.
A DAMAGED ORDER ARRIVED. ACTION I SHOULD TAKE?
As soon as your product arrives, inspect it for shipping damage. If so, save the box, packaging supplies, and merchandise, and get in touch with us right once via phone or chat at 1-888-TOM-FORD. If damage prevents you from keeping it, take pictures, handle carefully, and then dispose of the damaged items safely.
Note: TOMFORDBEAUTY.com responds quickly to things that are misplaced, damaged, or incorrect. Upon receiving the shipment, reports must be submitted, and the contents and packaging must be preserved. Reshipment or credit may be restricted or denied. When goods are supplied to forwarding businesses, responsibility for damage to those goods passes to those companies upon receipt.
ORDER LOST OR MISSING
If your package’s tracking information indicates that it has been delivered but you are unable to find it, kindly:
-Verify with relatives and neighbors
– Take a look about the delivery site
-Look for a delivery attempt notification.
-Await the delivery date specified for a full day.
-After a day, speak with the airline directly so they can offer more assistance.
If an ordering firm loses an order, TOMFORDBEAUTY.com is not liable. A forwarding business assumes responsibility for a package once it has been received.
Note: TOMFORDBEAUTY.com responds quickly to lost, misplaced, incorrect, or damaged item complaints. Upon receiving the package, reports must be submitted, and the contents and packaging must be kept. Reshipment or credit may be restricted or denied. When goods are supplied to forwarding businesses, responsibility for damage to those goods passes to those companies upon receipt.
A MAXIMUM PURCHASE POLICY: WHAT IS IT?
Orders from TOM FORD BEAUTY are restricted to 8 items of any kind and 14 items overall per customer, with a daily maximum of 3. Orders that go over these caps might be canceled. Chat with our TOM FORD BEAUTY Online Customer Service Team for assistance.
This website is built to provide the most important contact information about the Corporate Offices & Headquarters including TOM FORD Address, Corporate Number and more.
