TIAA Headquarters & Corporate Office

About TIAA

TIAA, formally rooted in the Teachers Insurance and Annuity Association of America, is a major U.S. retirement, investment, wealth-management, annuity, insurance, and asset-management organization headquartered in New York City. It was founded in 1918 to help educators achieve greater retirement security and has since expanded its services to employees and institutions in education, healthcare, government, research, cultural organizations, and other nonprofit-oriented sectors. TIAA’s modern business combines retirement-plan recordkeeping, lifetime-income annuities, brokerage, financial advice, wealth management, insurance, and institutional asset management.

The organization is distinctive because its heritage is not built around conventional public shareholders. TIAA is organized around serving participants and policyholders, while its asset-management business includes Nuveen, a wholly owned subsidiary that manages public and private assets for TIAA and outside clients. Current TIAA materials identify Thasunda Brown Duckett as President and CEO and emphasize the organization’s mission of helping people achieve a more secure financial future.

TIAA remains one of the largest retirement and asset-management organizations in the United States. As of June 30, 2026, TIAA reported approximately $1.599 trillion in assets under management across Nuveen affiliates and TIAA investment-management teams. It also serves approximately 4.7 million individual customers and reported paying approximately $6.17 billion in total annuity income during 2025.

Quick Information

Corporate Phone Number

212-490-9000

Current 2026 SEC filings for TIAA entities identify this number with TIAA’s principal executive offices at 730 Third Avenue.

Customer Service Number

800-842-2252

General and retirement-account support is available

Weekdays: 8:00 AM to 10:00 PM ET

Automated service is also available 24/7.

Corporate Office Address

TIAA
730 Third Avenue
New York, NY 10017
United States

Headquarters Address

Teachers Insurance and Annuity Association of America
730 Third Avenue
New York, NY 10017-3206
United States

Current October 2026 SEC filings continue to identify this as TIAA’s principal executive office.

Email

TIAA does not publish one general unsecured Customer Service email for account-specific financial information.

Customers are encouraged to use the secure online Message Center.

Media: Media@TIAA.org.

Industry

Retirement Services, Annuities, Investment Management, Wealth Management, Brokerage, Insurance and Asset Management

Founded

1918.

Current CEO

Thasunda Brown Duckett

President and Chief Executive Officer.

Assets Under Management

Approximately

$1.599 trillion as of June 30, 2026.

Number of Customers

Approximately

4.7 million+ individual customers.

Corporate Office Hours

Corporate walk-in hours are not generally published.

The TIAA Financial Services office at 730 Third Avenue operates by appointment only, Monday through Friday from 9:00 AM to 5:00 PM.

Website

https://www.tiaa.org/

Careers Page

https://careers.tiaa.org/

TIAA Products & Services

Employer-Sponsored Retirement Plans

TIAA administers employer-sponsored retirement programs for colleges, universities, healthcare organizations, nonprofits, government employers, and other institutions. Services can include plan administration, participant education, investment options, retirement-income tools, contributions, distributions, and beneficiary management.

403(b) Plans

TIAA is strongly associated with 403(b) retirement plans used by educational institutions and qualifying nonprofit employers. Participants can contribute through payroll and invest according to the investment options selected by their employer’s plan.

401(k) Plans

TIAA also supports 401(k) arrangements for participating employers. Available features depend on plan rules and may include traditional pre-tax contributions, Roth contributions, employer matching, investment allocations, distributions, and rollover options.

IRAs

TIAA provides Individual Retirement Accounts for eligible customers.

Current IRA support is available at:

844-842-2472, also written as 844-TIAA-IRA.

TIAA Traditional Annuity

TIAA Traditional is a fixed annuity designed to provide guaranteed growth and the option of guaranteed lifetime income.

Any guarantee depends on TIAA’s claims-paying ability, and withdrawal options can vary depending on the contract and retirement plan.

Lifetime Retirement Income

TIAA allows qualifying customers to convert eligible retirement assets into lifetime annuity income.

The company reported approximately $6.17 billion in total annuity income paid during 2025.

Brokerage Services

TIAA offers brokerage services through its securities entities.

Customers can trade and hold qualifying securities depending on account type, while brokerage Customer Service is available through 800-842-2252 on weekdays from 8:00 AM to 8:00 PM ET.

Mutual Funds

TIAA and affiliated investment managers provide mutual-fund investment options across multiple asset classes.

Funds can be used inside eligible retirement plans or retail investment accounts depending on availability and investor eligibility.

Nuveen Investment Management

Nuveen is TIAA’s wholly owned asset-management subsidiary and manages public and private investments for TIAA and external institutional and individual clients.

Its strategies span equities, fixed income, real estate, private markets, municipal bonds, alternatives, and other investment categories.

TIAA Real Estate Account

The TIAA Real Estate Account is a direct real-estate investment account available through qualifying TIAA retirement contracts.

Current SEC filings identify the account at TIAA’s 730 Third Avenue headquarters.

Wealth Management

TIAA Wealth Management provides personalized financial planning and investment-management services for eligible clients.

Services can include retirement-income planning, portfolio strategy, estate-planning coordination, tax-aware investing, charitable giving, and other wealth-management needs.

Financial Advice

TIAA provides financial consultations and investment guidance by phone, online, and through financial-services offices.

Participants can schedule sessions with TIAA financial professionals and use digital planning tools to review retirement progress and investment strategies.

Retirement Planning

TIAA offers calculators, educational resources, retirement-income projections, webinars, and personalized guidance to help participants estimate retirement needs and evaluate income options.

TIAA Mobile App

The TIAA app provides access to eligible account balances, investment information, beneficiary details, retirement-planning tools, and other account-management functions.

Life Insurance

TIAA-CREF Life Insurance Company provides life-insurance products and support for existing policyholders.

Current TIAA information lists 800-223-1200 for certain life-insurance account questions.

Beneficiary Services

TIAA helps customers designate, review, and update beneficiaries on eligible retirement and insurance accounts.

A dedicated beneficiary-support number is currently:

888-380-6428.

Charitable Giving

TIAA Wealth Management introduced a donor-advised fund program in 2026 through a partnership with Charityvest.

The program is designed to integrate charitable giving into broader financial and wealth planning.

Institutional Asset Management

Through Nuveen and related TIAA entities, the organization serves pension plans, endowments, insurers, sovereign institutions, nonprofit organizations, and other institutional investors.

Financial Education

TIAA publishes educational material on budgeting, saving, investing, retirement income, Social Security, and other personal-finance topics.

TIAA Corporate Phone Numbers

Corporate Phone Number

212-490-9000.

Corporate Headquarters Number

212-490-9000

Headquarters Number

212-490-9000

Corporate Office Number

212-490-9000

Customer Service Number

800-842-2252

Customer Support Number

800-842-2252

Retirement Plan Number

800-842-2252

Weekdays, 8:00 AM to 10:00 PM ET.

Brokerage Services Number

800-842-2252

Weekdays, 8:00 AM to 8:00 PM ET.

Employer-Sponsored Plan Enrollment

800-842-2888.

IRA Number

844-842-2472

Also

844-TIAA-IRA.

Beneficiary Services Number

888-380-6428.

International Number

+1-704-988-1000

This number can be used when toll-free international calling is unavailable.

Hours

Weekdays: 8:00 AM to 8:00 PM ET.

Fax Number

800-914-8922.

Life Insurance Number

For certain TIAA life-insurance policy questions

800-223-1200.

Life Insurance Payment Support

877-694-0305

For qualifying premium-payment and credit-card setup questions.

Toll-Free Number

800-842-2252

Investor Relations Number

TIAA itself is not a conventional publicly traded shareholder-owned corporation and does not operate the same type of Investor Relations department as an NYSE-listed issuer.

Media / Press Number

888-200-4062

Media Email

Media@TIAA.org.

Human Resources Number

TIAA does not publish one universal public HR number for all applicants.Careers are handled through the TIAA careers site.

Telecommunications Relay

711

TIAA accepts relay-service calls.

How to Reach a Real Person at TIAA

For most retirement, account, distribution, beneficiary, brokerage, or general service questions, call 800-842-2252. Representatives are available weekdays from 8:00 AM to 10:00 PM Eastern Time for retirement-account support, with brokerage service hours ending at 8:00 PM ET. Have the account or contract number, employer plan name, personal identification details, and a clear explanation of the transaction or problem available before calling.

Use a specialized number when the issue is more specific. IRA customers can call 844-842-2472, beneficiary questions can use 888-380-6428, and international callers who cannot use the toll-free service can call +1-704-988-1000. TIAA also provides secure document upload and a Message Center, which are preferable to ordinary email for account-specific or sensitive financial information.

For in-person assistance, TIAA maintains Financial Services locations, including its office at 730 Third Avenue, 6th Floor, New York, NY 10017. That location is currently available by appointment rather than as a general walk-in customer-service center.

TIAA Headquarters & Corporate Office Address

Current Headquarters

Teachers Insurance and Annuity Association of America
730 Third Avenue
New York, NY 10017-3206
United States

Current SEC filings dated as recently as October 16, 2026 continue to identify 730 Third Avenue as TIAA’s principal executive office.

Corporate Office

TIAA
730 Third Avenue
New York, NY 10017
United States

Corporate Phone: 212-490-9000.

Mailing Address

For many customer forms and correspondence

TIAA
P.O. Box 1259
Charlotte, NC 28201
United States.

Other Important Address

For urgent or overnight customer documents

TIAA
8500 Andrew Carnegie Boulevard
Charlotte, NC 28262
United States.

How to File a Complaint Against TIAA

Complaints against TIAA can involve retirement-plan transactions, annuity contracts, brokerage activity, distributions, rollovers, investment instructions, account access, beneficiary matters, insurance, fees, financial advice, or Customer Service. Before escalating, gather account and contract numbers, transaction confirmations, statements, dates, written instructions, employer-plan information, previous case numbers, and correspondence. Do not send passwords, authentication codes, or unnecessary sensitive data through unsecured channels.

Step 1: Contact Customer Service

Call 800-842-2252 and explain the issue clearly. Identify the account, plan, transaction, or contract involved and provide the relevant date and amount. Ask the representative to document the complaint and clarify what action is required for correction. Keep the name of the representative, call date, and any case or reference number.

Step 2: Contact the Relevant Department

Use the specialized department when appropriate. IRA concerns can use 844-842-2472, beneficiary issues 888-380-6428, while life-insurance complaints should go through the applicable insurance support channel. For an employer-sponsored plan problem, also contact the employer’s benefits office when plan rules or employer instructions are relevant.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the matter, request escalation to a supervisor or the appropriate retirement, brokerage, annuity, insurance, or transaction-review team. Provide a chronological summary showing what happened, what you requested, and what TIAA has already done. Ask for the company’s position in writing when the dispute concerns a significant distribution, investment transaction, or contractual interpretation.

Step 4: Use the Company’s Written Complaint Channel

TIAA’s product materials identify TIAA Customer Care, P.O. Box 1259, Charlotte, NC 28201-1259 for customer complaints. Written complaints should include contact information, the relevant account or contract, supporting documents, and the specific correction or resolution requested. Keep originals and send copies.

Step 5: Contact Corporate Headquarters

For a serious unresolved corporate matter, correspondence can also be directed to TIAA, 730 Third Avenue, New York, NY 10017. This is the current principal executive office. Include the complaint history, account or plan information, prior case numbers, and copies of relevant correspondence.

Step 6: Use the Specialized Complaint or Dispute Department

Brokerage and investment-advisory disputes may involve TIAA-CREF Individual & Institutional Services or another specific TIAA entity. Insurance and annuity disputes may involve Teachers Insurance and Annuity Association of America or TIAA-CREF Life Insurance Company. Identify the legal entity shown on your statement, contract, or disclosure before sending a formal dispute.

Step 7: File With the Appropriate Regulator

The regulator depends on the product. Brokerage and securities complaints may involve FINRA or the U.S. Securities and Exchange Commission. Insurance or annuity complaints can involve the appropriate state insurance department, while registered-investment-adviser issues can involve federal or state securities regulators. Employer-sponsored retirement-plan matters can also involve federal employee-benefit regulators depending on the plan type.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint concerns an unauthorized transaction, financial-services practice, privacy issue, or another consumer-finance matter, state consumer-protection agencies or other appropriate financial regulators may provide an additional complaint route. The correct agency depends on whether the issue concerns insurance, securities, retirement-plan administration, or another regulated service.

Step 9: Consider Formal Legal or Arbitration Procedures

Review the contract, plan document, brokerage agreement, annuity certificate, insurance policy, or advisory agreement that governs the dispute. Some TIAA products contain specific arbitration, administrative-review, or contractual dispute requirements. Because financial-service disputes can involve strict deadlines and significant financial consequences, preserve statements, confirmations, correspondence, and legal notices before pursuing arbitration or court remedies.