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- Shake Shack Inc
About Shake Shack
Shake Shack Inc. is an American fast-casual restaurant company known for burgers, chicken, hot dogs, crinkle-cut fries, frozen custard, milkshakes, lemonade and other modern interpretations of classic American restaurant food. The company combines quick-service convenience with a hospitality-oriented restaurant experience and operates both company-owned and licensed locations in the United States and international markets.
Shake Shack began as a hot dog cart in Madison Square Park in New York City as part of a public art project. After the cart became popular, a permanent Shake Shack kiosk opened in the park in 2004. The concept subsequently expanded throughout New York and then nationally and internationally. Shake Shack became a publicly traded company in 2015 and now trades on the New York Stock Exchange under ticker symbol SHAK.
Shake Shack is headquartered at 225 Varick Street, Suite 301, New York, New York 10014. As of December 31, 2025, the company reported 13,873 team members, including 13,427 hourly team members and Shack-level managers and 446 Shack Support Center employees. By August 2026, Shake Shack had expanded to more than 710 systemwide locations, including approximately 460 in the United States and more than 250 international locations.
Quick Information
Corporate Phone Number
+1 (646) 747-7200
This is Shake Shack Inc.’s current corporate telephone number associated with its New York principal executive offices.
Customer Service Number
Shake Shack does not prominently publish one universal guest-service telephone number for every restaurant issue.
Guests should use the official online Customer Service contact system or contact the specific Shack involved.
For Investor Relations only:
1-844-742-2504
This number should not be used for restaurant complaints.
Corporate Office Address
Shake Shack Inc.
225 Varick Street, Suite 301
New York, NY 10014
United States
This is Shake Shack’s current principal executive-office address.
Headquarters Address
Shake Shack Inc.
225 Varick Street
Suite 301
New York, New York 10014
United States
The location serves as Shake Shack’s corporate Support Center.
Customer Service / Hospitality: hospitality@shakeshack.com
Investor Relations: investor@shakeshack.com
Media: cblumenthal@shakeshack.com
Privacy: privacy@shakeshack.com
Guests should use the Customer Service channel rather than Investor Relations for restaurant complaints.
Industry
Restaurants, Fast Casual Dining, Food Service, Hospitality, Digital Ordering and Consumer Dining
Founded
2004
Shake Shack opened its first permanent restaurant kiosk in Madison Square Park in New York City in 2004.
Number of Employees
13,873 team members
At December 31, 2025, Shake Shack reported:
13,427 hourly team members and Shack-level managers
and:
446 Shack Support Center personnel
Corporate Office Hours
Shake Shack does not publish public walk-in hours for its New York corporate Support Center.
Individual Shake Shack restaurants maintain their own operating hours.
Website
The official website provides menus, restaurant locations, online ordering, delivery options and guest-support resources.
Investor Relations
https://investor.shakeshack.com/
Shake Shack Inc. trades on the New York Stock Exchange under ticker symbol SHAK.
Careers Page
https://careers.shakeshack.com/
Shake Shack recruits restaurant team members, managers, operations leaders and corporate Support Center employees.
Shake Shack Products & Services
Burgers
Shake Shack is known for made-to-order Angus beef burgers.
Menu options include signature burgers and limited-time variations.
ShackBurger
The ShackBurger is one of the company’s signature menu items and combines a beef patty with cheese, vegetables and ShackSauce.
SmokeShack
The SmokeShack is another well-known burger featuring bacon and spicy elements in addition to the core burger ingredients.
Chicken Sandwiches
Shake Shack sells crispy chicken sandwiches made with seasoned chicken and various toppings.
Chicken Bites
Participating restaurants offer chicken bites as a snack or meal option.
Hot Dogs
Hot dogs have been part of Shake Shack’s history since the original Madison Square Park cart.
The menu continues to include classic hot dog options at participating locations.
Crinkle-Cut Fries
Crinkle-cut fries are a signature Shake Shack side item.
Customers can also order qualifying versions with cheese and other toppings.
Frozen Custard
Shake Shack serves frozen custard made into cups, cones and specialty desserts.
Milkshakes
The company offers hand-spun milkshakes in standard and seasonal flavors.
Lemonade
Shake Shack sells house-made lemonade and other nonalcoholic drinks.
Beer and Wine
Selected Shake Shack restaurants offer beer and wine where permitted by local regulations.
Breakfast
Certain Shake Shack locations offer breakfast menus.
Availability depends on the restaurant and market.
Vegetarian Options
Shake Shack offers selected vegetarian products and plant-forward menu choices.
Availability can vary by location.
Online Ordering
Guests can order food online for pickup or delivery at participating restaurants.
Shack App
Shake Shack’s mobile app allows guests to select a restaurant, place an order and choose an available pickup time.
Delivery
Shake Shack offers delivery through supported digital ordering channels and third-party partners.
Pickup
Customers can place orders for pickup at participating Shake Shack locations.
Catering and Group Orders
Certain locations and markets support larger orders and group dining arrangements.
Licensed Restaurants
Shake Shack expands internationally and in selected nontraditional locations through licensing partners.
International Restaurants
Shake Shack operates licensed locations in international markets including cities in Europe, Asia, the Middle East and Latin America.
Shake Shack Corporate Phone Numbers
Corporate Phone Number
+1 (646) 747-7200
This is Shake Shack’s current SEC-listed corporate headquarters number.
Corporate Headquarters Number
+1 (646) 747-7200
Current headquarters:
225 Varick Street, Suite 301
New York, NY 10014
Headquarters Number
+1 (646) 747-7200
This number is associated with Shake Shack’s principal executive offices.
Corporate Office Number
+1 (646) 747-7200
Routine restaurant complaints should normally go through Hospitality or the specific Shack.
Customer Support Number
Shake Shack currently emphasizes digital Customer Service rather than one universal national guest-support phone line.
Guests can contact the Hospitality Team through the official website or by email.
Customer Service Number
Shake Shack does not prominently publish one single nationwide Customer Service number.
For restaurant-specific issues, use the location contact or the official Guest Contact system.
Toll-Free Number
Shake Shack does not publish a universal toll-free guest-service number.
Sales Number
Shake Shack does not publish a centralized consumer sales telephone number.Guests can order online, through the mobile app or directly from restaurants.
Support Number
Corporate: 646-747-7200
Investor Relations: 1-844-742-2504
Guest support should use the official Hospitality channel.
Billing Number
Shake Shack does not publish a separate billing telephone number.
Order and payment concerns should be routed through the restaurant or Customer Service channel associated with the purchase.
Regional Office Number
Shake Shack does not publish a public regional-office telephone directory.
Branch Office Number
Individual Shake Shack restaurants have their own local telephone numbers.
Customers should use the official location finder.
Local Office Number
Corporate headquarters:
646-747-7200
Individual restaurant numbers vary.
International Number
International Shake Shack restaurants are frequently operated through licensees and maintain market-specific contact information.
Emergency / After-Hours Number
Shake Shack does not publish a general customer emergency hotline.
For an immediate safety emergency, contact the restaurant or local emergency services.
Investor Relations Number
1-844-SHACK-04
1-844-742-2504
Email: investor@shakeshack.com
This contact is intended for investors and analysts.
Media / Press Number
Shake Shack currently routes media inquiries through its corporate communications team.
Email: cblumenthal@shakeshack.com
Human Resources (HR) Number
Shake Shack does not publish one universal public HR number for applicants.
Candidates should use:
https://careers.shakeshack.com/
Reservations / Booking Number
Shake Shack generally operates on a fast-casual dining model rather than traditional reservations.
Guests can place orders through the app, website or restaurant.
How to Reach a Real Person at Shake Shack
For a restaurant, order or guest-experience issue, contact the specific Shake Shack location or use the Customer Service option on ShakeShack.com. Guests can also email hospitality@shakeshack.com for appropriate Customer Service concerns. Have the restaurant location, order number, date, time and payment information available so the Hospitality Team can identify the transaction.
For a broader corporate matter, Shake Shack headquarters can be contacted at 646-747-7200. Investors should use 1-844-742-2504 or investor@shakeshack.com. Investor Relations and media contacts should not be used to bypass ordinary guest-support channels.
Shake Shack Headquarters & Corporate Office Address
Current Shake Shack Headquarters
Shake Shack Inc.
225 Varick Street, Suite 301
New York, NY 10014
United States
Corporate Phone: 646-747-7200
This is Shake Shack’s current principal executive-office address.
Corporate Office Address
225 Varick Street
Suite 301
New York, New York 10014
United States
The office serves as Shake Shack’s corporate Support Center.
Hospitality Team Mailing Address
Shake Shack Enterprises, LLC
225 Varick Street, Suite 301
New York, NY 10014
Attn: Hospitality Team
This address can be used for appropriate written guest correspondence.
Support Center
Shake Shack refers to its corporate workforce as its Support Center team.
As of year-end 2025, the company reported 446 Support Center personnel.
Original Shake Shack Location
The original permanent Shake Shack opened in Madison Square Park, New York City in 2004.
The original restaurant remains an operating location but is not the company’s corporate headquarters.
Systemwide Restaurant Network
By August 2026, Shake Shack had more than 710 systemwide restaurants.
Approximately 460 were in the United States, with more than 250 international locations.
Public Company Status
Shake Shack Inc. is publicly traded on the New York Stock Exchange under ticker symbol SHAK.
How to File a Complaint Against Shake Shack
Guests experiencing a problem involving food, service, an online order, delivery, payment or restaurant experience should gather the order details before filing the complaint.
Step 1: Contact the Restaurant
For an immediate restaurant issue, speak with the restaurant manager while the details are still available.
Step 2: Use Shake Shack Customer Service
Use the Contact Us section on ShakeShack.com and provide the restaurant location, order information and description of the issue.
Step 3: Email the Hospitality Team
For appropriate Customer Service issues:
Include sufficient information to identify the visit or order.
Step 4: Keep Supporting Documentation
Save digital receipts, order confirmations, photographs and Customer Service correspondence.
Step 5: Contact the Delivery Provider When Necessary
If the order was made through a third-party delivery platform, determine whether the issue concerns the restaurant or the delivery provider.
Platform-specific refunds may need to be handled through that provider.
Step 6: Follow Up With Hospitality
If the first response does not resolve the issue, follow up using the same complaint details.
Step 7: Request Management Review
Ask whether the matter can be reviewed by an appropriate Hospitality or operations manager.
Step 8: Send Written Correspondence
For appropriate written complaints:
Shake Shack Enterprises, LLC
225 Varick Street, Suite 301
New York, NY 10014
Attn: Hospitality Team
Step 9: Contact Corporate Headquarters When Appropriate
For broader corporate matters:
Shake Shack Inc.
225 Varick Street, Suite 301
New York, NY 10014
Corporate Phone: 646-747-7200
Step 10: Consider External Consumer Options
For a serious unresolved food-safety, payment or consumer issue, guests may consider the appropriate health, payment-dispute or consumer-protection process.
