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- Rainbow Shops
About Rainbow Shops
Rainbow Shops is a privately held American fashion retailer headquartered in Brooklyn, New York. The company focuses on affordable, trend-driven clothing and accessories for women, juniors, plus-size shoppers, and children. Rainbow also sells footwear, handbags, jewelry, lingerie, swimwear, loungewear, beauty-related merchandise, and other fashion products through physical stores and its online business.
Rainbow began in Brooklyn in 1935 with a focus on making fashionable clothing affordable to a broad customer base. More than nine decades later, the company still positions value, inclusive sizing, and frequent new merchandise as central parts of its retail model. Current official company information states that Rainbow operates more than 800 stores across the United States, Puerto Rico, and the U.S. Virgin Islands.
The company remains privately held and maintains its main corporate presence in Brooklyn. Its e-commerce Customer Service and warehouse operations are based in Philadelphia, Pennsylvania, which can sometimes cause confusion when identifying the headquarters. Current business records and BBB headquarters information identify 1000 Pennsylvania Avenue, Brooklyn, NY 11207 as the headquarters location.
Quick Information
Corporate Phone Number
718-485-3000
This number is associated with Rainbow Shops’ Brooklyn corporate headquarters in current business-directory and headquarters records.
Customer Service Number
1-844-572-4626
Also written as:
1-844-5RAINBOW
Current Customer Care hours are:
Monday to Friday: 10:00 AM to 8:00 PM ET
Saturday: Closed
Sunday: Closed.
Corporate Office Address
Rainbow Shops / Rainbow Apparel Co.
1000 Pennsylvania Avenue
Brooklyn, NY 11207
United States
Headquarters Address
Rainbow Shops
1000 Pennsylvania Avenue
Brooklyn, NY 11207
United States
Current headquarters records identify this Brooklyn address as Rainbow Shops’ main corporate location.
Customer Service Mailing Address
RainbowShops.com
Attn: Customer Service
2951 Grant Ave
Philadelphia, PA 19114
United States
This is a Customer Service and e-commerce operations address, not the corporate headquarters.
Customer Service: customerservice@rainbowshops.com
Rainbow publishes this address for online orders, returns, sizing questions, shopping assistance, privacy questions, and other Customer Care matters.
Industry
Fashion Retail, Apparel, Footwear, Accessories, E-Commerce and Specialty Retail
Founded
1935
Rainbow began in Brooklyn, New York.
Number of Stores
800+ stores
Current official company information states that Rainbow operates more than 800 physical stores across:
United States
Puerto Rico
U.S. Virgin Islands.
Ownership
Privately held
Rainbow Shops is not publicly traded and does not maintain a conventional public shareholder Investor Relations operation.
Number of Employees
Rainbow does not currently publish a precise company-wide employee count on its official consumer website.
Public company-profile information categorizes Rainbow Apparel Co. as a large privately held employer with more than 10,000 employees, but an exact current corporate count is not officially disclosed on RainbowShops.com.
Corporate Office Hours
Rainbow does not prominently publish public walk-in hours for its Brooklyn headquarters.
Customer Care is available Monday through Friday from 10:00 AM to 8:00 PM Eastern Time.
Website
Investor Relations
Not applicable.
Rainbow Shops is privately held.
Careers Page
https://www.rainbowshops.com/pages/careers
Rainbow hires for stores, distribution, e-commerce, warehouse operations, management, merchandising, and other retail functions.
Rainbow Shops Products & Services
Rainbow Shops sells fashion merchandise across women’s, juniors, plus-size, kids, footwear, accessories, and online-shopping categories. Product selection differs by store size and local assortment, but the company adds new styles frequently and emphasizes affordable pricing.
Women’s Clothing
Rainbow sells affordable women’s clothing including tops, dresses, jeans, pants, skirts, matching sets, loungewear, outerwear, and seasonal styles. Standard women’s and juniors sizing generally extends from XS through XL in participating stores.
Juniors Clothing
The juniors assortment focuses on trend-driven fashion for younger shoppers. Products include graphic tees, dresses, denim, crop tops, casual sets, activewear, and going-out styles.
Plus Size Clothing
Rainbow offers plus-size fashion in many locations and online, generally including sizes 1X through 4X and numeric sizes around 16 through 24. Categories include jeans, dresses, tops, matching sets, loungewear, and outerwear.
Dresses
The company sells casual dresses, bodycon styles, maxi dresses, mini dresses, work-ready designs, party dresses, and seasonal selections.
Denim
Rainbow’s denim assortment includes jeans, denim shorts, skirts, jackets, and other denim-based fashion in both standard and plus sizes.
Matching Sets
Matching sets are a major trend category at Rainbow. Customers can purchase coordinated tops and bottoms for casual wear, loungewear, travel, and fashion outfits.
Activewear
Rainbow carries leggings, workout-inspired sets, joggers, active tops, and other athleisure clothing designed for casual and active use.
Loungewear
The loungewear assortment includes comfortable tops, pants, sets, pajama-inspired pieces, and relaxed clothing for home and casual outings.
Outerwear
Rainbow sells jackets, coats, vests, sweaters, and seasonal outerwear in a variety of price points and sizes.
Women’s Shoes
Many Rainbow locations carry women’s footwear, including:
Sneakers
Boots
Sandals
Slides
Heels
Product availability differs by store.
Kids Clothing
Selected Rainbow stores carry clothing for girls and boys, including tops, jeans, joggers, shorts, dresses, matching sets, schoolwear, and casual outfits.
Kids Shoes
Kids footwear can include sneakers, boots, sandals, slides, and seasonal shoes. The assortment varies according to the department mix at each location.
Accessories
Rainbow sells handbags, jewelry, hats, belts, sunglasses, hair accessories, and other fashion accessories designed to complement its apparel assortment.
Lingerie and Intimate Apparel
The company offers bras, panties, lingerie, shapewear, and other intimate apparel. Certain intimate products are final sale under Rainbow’s current return policy.
Swimwear
Rainbow sells swimsuits, bikini tops, bikini bottoms, and other swim products. Current online-return rules classify swimwear as final sale.
Beauty Products
Selected Rainbow locations and online categories include beauty-related products and accessories, although selection varies significantly by market.
Gift Cards
Rainbow offers gift cards in qualifying denominations.
Current store policy states that gift cards are generally available in $10 increments from $10 to $500.
Online Shopping
Customers can shop online through:
The website offers women’s fashion, plus-size clothing, shoes, accessories, kids merchandise, sales, and other products.
Free Shipping
Rainbow currently advertises:
Free shipping on qualifying orders over $75.
Ship to Store
Qualifying online orders can use free Ship to Store service at participating locations. This allows customers to place an online order and collect it from a Rainbow retail store.
Online Returns
Eligible online merchandise can generally be returned within 30 days of the original ship date, provided it meets the applicable condition requirements.
Customers can return qualifying online orders by mail or free at Rainbow stores.
Package Protection + Free Returns
Rainbow currently offers optional Package Protection + Free Returns for $1.99 at checkout.
The service includes coverage for lost, damaged, or stolen packages and prepaid return shipping for eligible orders.
In-Store Returns
For store purchases, regular, sale, and clearance merchandise returned with the original receipt and tags can generally qualify for a refund within 7 days.
From more than 7 days through 30 days, qualifying merchandise may receive store credit or exchange.
Store Locator
Customers can find locations, hours, store departments, and telephone numbers through:
https://stores.rainbowshops.com/
Daily New Arrivals
Rainbow states that it adds fresh styles daily, allowing stores and online shoppers to access frequently changing fashion selections.
Rainbow Shops Corporate Phone Numbers
Rainbow Shops has a relatively simple centralized support system for consumers, with most order, return, sizing, and shopping questions handled through Customer Care.
Corporate Phone Number
718-485-3000
This number is associated with the Brooklyn headquarters.
Corporate Headquarters Number
718-485-3000
Headquarters Number
718-485-3000
Corporate Office Number
718-485-3000
Customer Service Number
1-844-572-4626
Also:
1-844-5RAINBOW.
Customer Care Number
1-844-572-4626
Customer Support Email
customerservice@rainbowshops.com
Online Order Support Number
1-844-572-4626
Customers can use this number for questions about online orders, shipping, returns, sizing, and other shopping issues.
Returns Support Number
1-844-572-4626
Rainbow’s online and store return pages direct customers with additional questions to this number.
Toll-Free Number
1-844-572-4626
Gift Card Support Number
Rainbow does not prominently publish a separate dedicated gift-card support phone number.
General Customer Care:
1-844-572-4626
Billing Number
Rainbow does not publish a separate universal Billing Department number.
Payment and order concerns should be directed to Customer Service at 1-844-572-4626.
Sales Number
Rainbow does not operate a conventional consumer Sales Department.
Purchases are handled through stores and RainbowShops.com.
Regional Office Number
Rainbow does not publish one universal regional-office number.
Branch Office Number
Individual Rainbow stores have separate local phone numbers.
Local Store Number
Use the official Store Locator:
https://stores.rainbowshops.com/
Brooklyn Pennsylvania Avenue Store Number
One nearby retail store at:
990 Pennsylvania Ave, Brooklyn, NY 11207
currently lists:
718-272-1236
This is a retail-store number, not the headquarters number.
International Number
Rainbow primarily operates in the United States, Puerto Rico, and the U.S. Virgin Islands and does not publish one universal international Customer Service line.
Emergency / After-Hours Number
Rainbow does not publish a nationwide corporate emergency hotline.
Immediate police, fire, or medical emergencies should be reported to local emergency services and store management.
Investor Relations Number
Not applicable.
Rainbow Shops is privately held.
Media / Press Number
Rainbow does not prominently publish one permanent media telephone number on its main consumer website.
Human Resources Number
Rainbow does not publish one universal public HR telephone number for all applicants.
Philadelphia e-commerce warehouse recruiting currently publishes:
267-341-5713
This is a warehouse hiring contact, not general corporate HR.
Reservations / Booking Number
Not applicable.
Rainbow Shops is a fashion retailer.
How to Reach a Real Person at Rainbow Shops
For online orders, returns, sizing questions, damaged merchandise, refund concerns, or other shopping problems, call 1-844-572-4626 Monday through Friday from 10:00 AM to 8:00 PM Eastern Time. Customers can also email customerservice@rainbowshops.com at any time. Have your order number, purchase date, tracking information, item details, and payment method ready before contacting the company.
For a problem involving a particular retail store, contact the store directly first. Local managers can usually address store purchases, employee interactions, merchandise issues, and eligible exchanges or refunds. If the issue remains unresolved, use central Customer Care and provide the store number or address, transaction date, receipt information, and details of the earlier conversation.
Rainbow Shops Headquarters & Corporate Office Address
Rainbow Shops’ current headquarters is:
Rainbow Shops / Rainbow Apparel Co.
1000 Pennsylvania Avenue
Brooklyn, NY 11207
United States
Current headquarters records and New York business data identify this location as the company’s principal Brooklyn corporate address.
Brooklyn Corporate Headquarters
1000 Pennsylvania Avenue
Brooklyn, NY 11207
United States
Rainbow has deep roots in Brooklyn, where the company was founded in 1935 and continues to maintain its main corporate operations.
Customer Service and E-Commerce Address
Rainbow’s current Customer Service mailing address is:
RainbowShops.com
Attn: Customer Service
2951 Grant Ave
Philadelphia, PA 19114
This location also houses Rainbow’s Northeast Philadelphia e-commerce warehouse. It should not be confused with the Brooklyn corporate headquarters.
Current Store Network
Rainbow officially reports:
800+ stores
across:
United States
Puerto Rico
and:
U.S. Virgin Islands.
Brooklyn Retail Presence
Rainbow maintains numerous retail stores across Brooklyn, including locations on Pennsylvania Avenue, Kings Plaza, Rockaway Parkway, Fulton Street, Flatbush Avenue, Broadway, and other neighborhoods.
Current Size Range
Rainbow’s core women’s and juniors assortment generally spans:
XS to XL
while plus-size departments commonly offer:
1X to 4X
and numeric sizes around:
16 to 24.
Retail and E-Commerce Model
Rainbow operates both physical retail stores and:
RainbowShops.com
Customers can shop online, use qualifying Ship to Store options, and return eligible online merchandise at physical Rainbow stores.
Private Company Status
Rainbow Shops is:
Privately held
It therefore does not issue publicly traded shares and has no standalone NYSE or Nasdaq ticker.
Employee Scale
Rainbow does not provide a current precise official employee count on its public consumer website.
Public employer profiles categorize Rainbow Apparel Co. as having more than 10,000 employees, but this should be treated as a broad third-party scale indicator rather than a current audited company disclosure.
How to File a Complaint Against Rainbow Shops
Customers filing a complaint about an online order, refund, store employee, damaged item, delivery, return, sizing, gift card, payment issue, or another Rainbow experience should collect the order or receipt number, store location, purchase date, product information, photographs where relevant, and previous correspondence before contacting the company.
Step 1: Contact the Rainbow Store or Customer Care
For an in-store problem, begin with the manager at the Rainbow location where the purchase or incident occurred. For an online order or general customer issue, call 1-844-572-4626 or email customerservice@rainbowshops.com. Explain the problem clearly and provide the receipt or order number, item details, dates, and the resolution you are requesting. Keep the name of the employee or representative and any written response.
Step 2: Follow the Applicable Return or Refund Policy
If the complaint concerns a return, make sure the request follows Rainbow’s current policy. Eligible online items can generally be returned within 30 days of the original ship date, while qualifying store purchases can receive a refund within 7 days or store credit/exchange through 30 days. Some items, including intimate apparel, swimwear, earrings, masks, and designated final-sale merchandise, are not returnable.
Step 3: Request Further Customer Service Review
If the first response does not resolve the matter, contact Customer Care again and ask for additional review. Provide the earlier case history, order number, store number, employee names if available, and a clear explanation of what remains unresolved. Email is useful for complaints that require photographs, delivery records, screenshots, or other supporting documentation. Keep copies of all messages and refund confirmations.
Step 4: Send Formal Written Correspondence
For unresolved consumer complaints, written correspondence can be sent to RainbowShops.com, Attn: Customer Service, 2951 Grant Ave, Philadelphia, PA 19114. Include your full contact details, order or store information, transaction date, complaint history, and copies of receipts or correspondence. For serious corporate correspondence concerning the company itself, the headquarters is 1000 Pennsylvania Avenue, Brooklyn, NY 11207. Keep proof of mailing and copies of all materials submitted.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the next route depends on the issue. Payment disputes may be raised with the card issuer or payment service used for the transaction, while general consumer-protection complaints may be submitted to the appropriate state Attorney General or consumer agency. Privacy complaints should first be sent to customerservice@rainbowshops.com or the Philadelphia privacy contact address identified in Rainbow’s policy. Keep receipts, screenshots, correspondence, tracking records, and Rainbow’s responses before escalating externally.
