PC Richard Headquarters & Corporate Office

About P.C. Richard & Son

P.C. Richard & Son is a family-owned American retailer specializing in appliances, consumer electronics, televisions, computers, mattresses, home entertainment, air conditioners, grills, fitness equipment, furniture, and related products. The company was founded in 1909 and has remained under family ownership for more than a century. Its business is concentrated primarily in New York, New Jersey, Connecticut, and Pennsylvania, while its e-commerce operation ships qualifying merchandise across the contiguous United States. P.C. Richard & Son continues to promote its long-standing philosophy of providing service before, during, and after the sale.

The company combines traditional showrooms with centralized distribution, installation, delivery, repair, and online retail operations. P.C. Richard & Son currently reports 66 super-sized showrooms across its core Northeast markets. Its Farmingdale, New York complex includes the company’s central distribution infrastructure, corporate/legal functions, and service operations. The retailer distinguishes itself from many competitors by maintaining its own service capabilities for appliances and electronics instead of relying solely on manufacturers or third-party repair networks.

P.C. Richard & Son remains privately held and family operated, rather than being owned by a public retailer or private-equity parent. The company has not undergone the kind of bankruptcy, acquisition, or major corporate restructuring that has affected many long-established electronics and appliance chains. Its current official legal materials continue to use 150 Price Parkway, Farmingdale, NY 11735, and the company’s website identifies 2026 as its 117th year in business.

P.C. Richard & Son Headquarters & Corporate Office Address

Current Headquarters

P.C. Richard & Son
150 Price Parkway
Farmingdale, NY 11735
United States

P.C. Richard & Son’s current Terms of Use identify 150 Price Parkway in Farmingdale as its official address for Legal Department correspondence. The same complex is also associated with the company’s central distribution operations, making Farmingdale the clearest verified current headquarters location.

Corporate Office

P.C. Richard & Son
150 Price Parkway
Farmingdale, NY 11735
United States

The company’s corporate and legal functions are associated with this Farmingdale address. The official legal contact number published with the address is 631-843-4300.

Other Important Address

P.C. Richard & Son Service Center
200 Price Parkway
Farmingdale, NY 11735
United States

This separate Farmingdale facility handles appliance and electronics service. It should not be substituted for the company’s 150 Price Parkway corporate address when sending general corporate or legal correspondence.

Quick Information

Corporate Phone Number

631-843-4300

This number is published in P.C. Richard & Son’s current legal information together with its Farmingdale corporate address.

Customer Service Number

1-877-727-1909

P.C. Richard & Son uses this number for Customer Service, online-order assistance, returns, account questions, installations, and Low Price Guarantee requests.

Corporate Office Address

150 Price Parkway, Farmingdale, NY 11735

Headquarters Address

150 Price Parkway, Farmingdale, NY 11735

Email

support@pcrichard.com

The company publishes this email for online-support matters, including qualifying tax-exemption documentation and other support inquiries.

Industry

Consumer Electronics, Appliances, Mattresses, Home Entertainment, Furniture, Retail, Installation and Product Repair

Founded

1909

Number of Employees

P.C. Richard & Son does not currently publish a precise company-wide employee total in its main public corporate materials.

Number of Stores

66 showrooms

The company currently reports 66 super-sized showrooms serving New York, New Jersey, Pennsylvania, Connecticut, Long Island, and Westchester.

Corporate Office Hours

Public walk-in corporate-office hours are not prominently published. The Service Center at 200 Price Parkway publishes Monday through Friday hours of 9:00 AM to 6:00 PM and Saturday hours of 9:00 AM to 2:00 PM.

Website

https://www.pcrichard.com/

Careers Page

https://careers.pcrichard.com/

P.C. Richard & Son Products & Services

Major Appliances

P.C. Richard & Son sells refrigerators, ranges, cooktops, wall ovens, dishwashers, microwaves, washers, dryers, freezers, and other major household appliances. Customers can shop products from major national manufacturers and arrange qualifying delivery, installation, and service through the company.

Televisions

The retailer carries televisions ranging from mainstream LED models to premium OLED and other advanced display technologies. TV purchases can be paired with home-theater components, mounting accessories, delivery, and qualifying installation services.

Computers and Laptops

P.C. Richard & Son sells laptops, computers, tablets, monitors, printers, and computer accessories. Current online inventory includes products from major technology manufacturers, with in-store pickup and shipping available for qualifying products.

Audio and Home Theater

Customers can purchase speakers, headphones, soundbars, receivers, subwoofers, and home-theater accessories. The company also provides installation options for qualifying audio and video systems in its core service areas.

Mattresses and Bedding

P.C. Richard & Son sells mattresses, adjustable bases, bedding, and sleep-related products from multiple manufacturers. Its Farmingdale warehouse supports mattress and bedding pickup during designated weekday periods.

Air Conditioners

The company offers window air conditioners, portable units, through-the-wall systems, and other climate-control products. Seasonal installation and delivery options are available in qualifying markets.

Small Appliances

P.C. Richard & Son carries air fryers, coffee makers, microwaves, vacuums, cooking appliances, and other countertop and household products. This category complements its larger home-appliance business.

Gaming and Entertainment

The retailer sells video-game consoles, games, accessories, headphones, and related entertainment products. Current inventory includes major gaming platforms and newly released software.

Smart Home Products

Customers can purchase video doorbells, cameras, smart speakers, connected thermostats, and other smart-home devices. These products can be combined with home networking and entertainment equipment.

Grills and Outdoor Cooking

P.C. Richard & Son carries grills, smokers, cooking accessories, outdoor refrigeration, and related products. The category includes equipment from major outdoor-cooking manufacturers.

Fitness Equipment

The retailer sells qualifying exercise and fitness equipment for home use. Product selection varies by showroom and online availability.

Delivery

P.C. Richard & Son provides delivery for qualifying purchases, including large appliances and other products. Delivery arrangements vary by product, destination, and whether the order is fulfilled by the company’s own delivery network or a parcel carrier.

Installation Services

Professional installation is available for appliances, electronics, air conditioners, televisions, mobile audio/video equipment, and other eligible products in the company’s service territory. Installation quotes and scheduling can be arranged through Customer Service.

Appliance and Electronics Repair

P.C. Richard & Son operates its own service center and schedules repair for qualifying appliances and electronics. The company publishes 1-800-696-2000 specifically for appliance and electronics service.

Low Price Guarantee

P.C. Richard & Son offers a Low Price Guarantee on qualifying identical products. If a competitor advertises a lower qualifying price within 30 days, customers can contact Customer Service to request review and a potential refund of the difference.

Online Shopping

Customers can purchase products through P.C. Richard & Son’s e-commerce website. The retailer ships to the contiguous United States and supports delivery tracking, store pickup, returns, and online account management.

In-Store Pickup

Qualifying online purchases can be collected from stores or designated pickup facilities. Customers are generally asked to bring their order information, original payment card, and matching identification.

Financing

P.C. Richard & Son offers qualifying promotional financing through its branded credit-card program, subject to credit approval and applicable account terms. The company also advertises alternative payment options such as Affirm and lease-to-own programs.

P.C. Richard & Son Corporate Phone Numbers

Corporate Phone Number

631-843-4300

Corporate Headquarters Number

631-843-4300

Headquarters Number

631-843-4300

Corporate Office Number

631-843-4300

Customer Service Number

1-877-727-1909

Customer Support Number

631-773-4900 or 1-877-727-1909

The company’s Contact Us page publishes both numbers and instructs callers to choose option 1 for assistance.

Toll-Free Number

1-877-727-1909

Appliance and Electronics Service Number

1-800-696-2000

This number is used specifically to schedule qualifying service and repair.

Apple Service Number

1-631-773-4920

This is the specialized Apple service contact published by the company’s Farmingdale Service Center.

Customer Relations / Rebate Number

800-957-4530

Alternative local number

631-843-4530

These numbers are published for tracking P.C. Richard & Son rebates.

Sales Number

P.C. Richard & Son does not publish one separate nationwide sales number. General purchasing assistance can be obtained through 1-877-727-1909 or an individual showroom.

Billing Number

A separate universal billing department number is not publicly listed. Customers should begin with 1-877-727-1909 for payment, account, or transaction issues.

Regional Office Number

No universal regional-office number is publicly listed.

Branch Office Number

Each showroom has its own local telephone number. Customers can obtain it through the official Store Locator.

International Number

P.C. Richard & Son does not publish a dedicated international Customer Service number and primarily serves the U.S. market.

Emergency / After-Hours Number

No public corporate emergency or after-hours number is listed.

Investor Relations Number

Not applicable. P.C. Richard & Son is privately held.

Media / Press Number

No permanent public press telephone number is prominently published in the main consumer support materials.

Human Resources Number

A universal public HR number is not prominently published. Applicants should use the official Careers portal.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at P.C. Richard & Son

For most customer issues, call 1-877-727-1909 and select the Customer Service option. The same team can help with orders, delivery, returns, installation, account questions, price-match requests, and many other consumer issues. A second published contact is 631-773-4900. Before calling, have your order or invoice number, purchaser name, delivery address, product model, purchase date, and any service-ticket information ready so the representative can locate the transaction quickly.

If the problem involves a product repair rather than an order or sales issue, call 1-800-696-2000 instead. This sends the request toward P.C. Richard & Son’s service operation rather than ordinary Customer Service. For Apple service, the specialized number is 631-773-4920. If the problem began at a showroom, contacting that local store first can also be useful because the sales or management team may be able to resolve a store-level issue without a corporate escalation.

For an unresolved problem, preserve receipts, installation paperwork, delivery documentation, photographs of damaged merchandise, repair tickets, and names of representatives. These records are especially useful if you later need Customer Relations, corporate management, a manufacturer, financing provider, or an external consumer-protection authority to review the dispute.

How to File a Complaint Against P.C. Richard & Son

Complaints may involve defective products, delivery damage, delayed installation, repair problems, refunds, returns, pricing, financing, employee conduct, or a showroom experience. Before escalating, gather the receipt or order number, product serial/model number, delivery or service records, photographs when relevant, and notes showing who you previously contacted.

Step 1: Contact Customer Service

Call 1-877-727-1909 and explain the issue in a concise chronological manner. Provide your order number, purchase date, product details, store or delivery location, and the outcome you are requesting. Ask the representative to document the complaint and provide a reference number if available. For online purchases, returns, account issues, and price-match questions, this is the strongest first centralized route.

Step 2: Contact the Relevant Department

If the complaint concerns a repair, call 1-800-696-2000. If it concerns Apple service, use 631-773-4920. For a rebate issue, use 631-843-4530 or 800-957-4530. A store-specific issue should generally be raised with that showroom’s management. Using the specialized department reduces the risk of the complaint being passed repeatedly between unrelated teams.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the problem, ask for a supervisor or manager to review the case. Explain what has already been attempted, what promises or service dates were provided, and why the proposed resolution is inadequate. Keep the names of the representatives, call dates, repair ticket numbers, delivery information, and any commitments made during the escalation.

Step 4: Use the Company’s Written Complaint Channel

Submit the concern through P.C. Richard & Son’s official Contact Us email form or email the applicable support channel where one has been provided. Written communication is particularly useful for damaged merchandise, installation disputes, pricing complaints, and situations involving multiple previous contacts because screenshots, receipts, photographs, and correspondence can be retained as part of the record.

Step 5: Contact Corporate Headquarters

For a serious unresolved problem, send written correspondence to P.C. Richard & Son, 150 Price Parkway, Farmingdale, NY 11735. Include your name, contact information, order or invoice number, store location, product details, dates of prior contacts, and the specific resolution requested. The company’s current Terms identify this address and 631-843-4300 as an official corporate/legal contact.

Step 6: Use the Specialized Complaint or Dispute Department

If the issue involves a branded credit card, financing agreement, manufacturer warranty, installation contractor, or another specialized service, contact the organization responsible for that portion of the transaction as well. For repair cases, continue through P.C. Richard & Son’s Service Center. For credit-account disputes, follow the dispute procedure stated by the credit-card issuer rather than assuming ordinary retail Customer Service can modify the lender’s account decision.

Step 7: File With the Appropriate Regulator

For unresolved consumer-retail concerns, the applicable state or local consumer-protection authority depends on where the purchase occurred and the type of dispute. Product-safety matters may also be reported to the U.S. Consumer Product Safety Commission. Financing complaints can fall under separate financial regulators when the dispute concerns a lender rather than the retailer itself.

Step 8: Use Consumer Protection or Financial Dispute Options

A customer may contact the relevant state Attorney General or consumer affairs office for unresolved retail-practice complaints. For disputed credit-card charges, follow the card issuer’s formal dispute process promptly and retain evidence showing delivery status, return authorization, repair history, or other facts supporting the claim. This step is especially important when the complaint concerns a charge rather than simply dissatisfaction with service.

Step 9: Consider Formal Legal or Arbitration Procedures

If a substantial dispute remains unresolved after internal and regulatory escalation, review the terms governing the transaction, website use, financing agreement, warranty, or installation service. Depending on the agreement and jurisdiction, the available options may include arbitration, small-claims court, or other formal legal proceedings. Preserve all receipts, written communications, photographs, service reports, and proof that reasonable attempts were made to resolve the matter directly.