New York Life
New York Life Insurance Company is one of the largest and oldest life insurance companies in the United States. The company provides life insurance, annuities, investment management, wealth-management services, retirement solutions and employee benefits to individuals, families, businesses and institutions. New York Life operates as a mutual insurance company, which means it is owned by its policy owners rather than outside public shareholders, allowing the company to emphasize long-term financial strength and policy-owner interests.
New York Life was founded in 1845 and has operated continuously for more than 180 years. The company has developed one of the largest career-agent distribution systems in the U.S., with more than 12,000 agents and advisors serving individuals and families nationwide. New York Life has also expanded beyond traditional life insurance into asset management, institutional investing, group insurance benefits and retirement products while maintaining life insurance and financial protection as the foundation of its business.
New York Life Insurance Company is headquartered at 51 Madison Avenue, New York, New York 10010. Current company materials indicate approximately 12,000 employees and more than 12,000 agents and advisors. In 2025, New York Life reported record financial results, including approximately $3.6 billion in earnings and $34.7 billion in surplus, and declared a record $2.8 billion dividend for eligible participating policy owners.
212-576-7000. This is a principal corporate and home-office telephone number associated with New York Life Insurance Company’s headquarters at 51 Madison Avenue in New York City.
1-800-225-5695. New York Life publishes this number for customers with questions about policies, claims, applications and general account service, with representatives generally available Monday through Friday from 8:00 AM to 7:00 PM Eastern Time.
New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, United States. This is the company’s statutory home office, main administrative office and principal corporate location.
New York Life Insurance Company, 51 Madison Avenue, New York, New York 10010, United States. The Madison Avenue headquarters supports executive management, insurance operations, investment activities, technology, customer service and other corporate functions.
New York Life does not publish one universal plain-text email address for every policy or customer-service inquiry. Customers should use their secure online account or the official Contact Us resources, while certain Group Benefit Solutions claim matters can be directed to GBSClaimSolutions@newyorklife.com and media matters use specialized corporate communications contacts.
New York Life operates in life insurance, financial services, annuities, investment management, retirement planning, wealth management and employee benefits.
1845. New York Life has operated for more than 180 years and is one of the longest-established major life insurance companies in the United States.
Approximately 12,000 employees. Current New York Life materials describe the organization as having approximately 12,000 employees in addition to a nationwide network of more than 12,000 agents and advisors.
New York Life does not publish general public walk-in hours for its 51 Madison Avenue corporate headquarters. Customer Service representatives are generally available Monday through Friday from 8:00 AM to 7:00 PM Eastern Time through the main service number.
https://www.newyorklife.com/ The official website provides insurance, annuity, investment, retirement, account-management and customer-support information.
Traditional public-company Investor Relations is not applicable because New York Life is a mutual life insurance company rather than a publicly traded stock corporation. Financial information and statutory reports are available through the company’s official financial-information resources.
https://www.newyorklife.com/careers New York Life recruits corporate employees, insurance professionals, financial professionals, technology specialists and other professionals across the United States.
New York Life offers term life insurance designed to provide coverage for a specified period, making it suitable for customers seeking temporary protection for income replacement, mortgages, education costs and other financial obligations.
Whole life insurance provides permanent life insurance protection and can build cash value over time, with eligible participating policies potentially receiving dividends based on company performance and policy terms.
New York Life provides universal life insurance solutions that can offer permanent coverage with flexibility in premium payments and death-benefit structures, subject to policy provisions.
Variable universal life insurance combines permanent insurance coverage with investment-related account options, providing customers with greater investment choice while also exposing policy values to market risk.
New York Life agents help individuals and families evaluate financial protection needs and select coverage designed around income, dependents, debt and long-term financial objectives.
Business owners can use life insurance for purposes such as key-person protection, succession planning, executive benefits and other business-continuity strategies.
New York Life offers annuity products intended to support retirement income and long-term financial planning, including fixed and variable annuity solutions depending on customer objectives and eligibility.
Guaranteed income annuities can provide qualifying customers with a predictable stream of retirement income according to the terms of the selected contract.
New York Life agents and advisors work with customers to build financial strategies addressing retirement income, savings, protection and long-term goals.
New York Life provides investment solutions through affiliated investment businesses and financial professionals, with available products varying according to investor profile, account type and objectives.
Customers may obtain access to mutual-fund investment products through New York Life’s financial-services and investment affiliates.
New York Life provides financial planning and wealth-management services for qualifying clients seeking coordinated investment, protection and estate-planning strategies.
New York Life Investments is a major global asset-management organization offering investment strategies to institutions, financial professionals and individual investors.
New York Life Group Benefit Solutions provides employer-sponsored insurance benefits including group life, disability and related employee protection products.
Through its Group Benefit Solutions business, New York Life administers qualifying employer-sponsored disability benefits and claims.
Eligible employer benefit programs can include accidental death and dismemberment coverage administered through New York Life Group Benefit Solutions.
New York Life’s network of more than 12,000 agents and advisors provides insurance and financial guidance to individuals, families and businesses nationwide.
Policy owners can use New York Life’s online account services to review policies, update eligible information, manage beneficiaries, make secure payments and perform other supported account functions.
New York Life provides mobile account-management tools allowing eligible customers to access policies, payments and other account information from supported devices.
212-576-7000. This number is associated with New York Life’s principal home office at 51 Madison Avenue in New York City.
212-576-7000. This is an appropriate corporate-level telephone contact for New York Life’s Madison Avenue headquarters.
212-576-7000. The number appears in New York Life statutory company information for the home and main administrative office.
212-576-7000. Routine policy or claims questions should normally be directed to Customer Service rather than the corporate headquarters line.
1-800-225-5695. This is New York Life’s main public support number for policy, claim, application and other general customer-service questions.
1-800-225-5695. Representatives are generally available Monday through Friday from 8:00 AM to 7:00 PM Eastern Time.
1-800-225-5695. This is New York Life’s primary toll-free Customer Service contact for individual policy owners and customers.
New York Life does not publish one centralized conventional Sales Number because new insurance and financial products are generally discussed through licensed agents and financial professionals.
1-800-225-5695. This number is the most appropriate starting point for customers requiring assistance with an individual New York Life policy, application or claim.
New York Life does not publish a separate universal billing-only number. Policy owners with premium or payment questions can call 1-800-225-5695 or manage eligible payment functions through their secure online account.
New York Life operates more than 100 general offices across the United States, and each office maintains its own local contact information rather than using one universal regional-office number.
New York Life agents and advisors work through general offices located across the country, and customers can use the official financial-professional locator to find the appropriate local contact.
212-576-7000. This is the principal New York City home-office number, while individual general offices maintain separate local telephone numbers.
212-576-6600. New York Life publishes this New York toll-number alternative for customers who cannot use the main toll-free Customer Service number.
New York Life does not publish a general corporate emergency hotline. Customers can access supported self-service account functions online outside normal service hours, while urgent matters involving suspected fraud can use the dedicated fraud contact.
Not applicable in the traditional public-company sense because New York Life is a mutual company owned by its policy owners rather than public shareholders.
212-576-7937. This is a current New York Life corporate media contact associated with company communications and should not be used for ordinary policy Customer Service.
New York Life does not publish one universal public HR telephone number for every applicant. Candidates should use the official careers resources for corporate positions, internships and professional opportunities.
Not applicable. New York Life is an insurance and financial-services organization rather than a reservation-based business.
1-877-279-0325. Customers who suspect fraudulent activity involving New York Life should use this dedicated fraud-reporting telephone number.
For a policy, claim, application or general account question, call 1-800-225-5695 Monday through Friday from 8:00 AM to 7:00 PM Eastern Time. Customers who cannot use the toll-free number can call 212-576-6600. Have the policy number, insured person’s information and relevant correspondence available so the representative can locate the correct account and provide assistance.
Customers can also sign in to their secure New York Life account to manage policies, payments, beneficiaries and contact information. For a broader corporate issue, the company’s home office can be contacted at 212-576-7000, while suspected fraudulent activity should be reported through the dedicated fraud hotline at 1-877-279-0325.
New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, United States, Corporate Phone: 212-576-7000. This is the company’s current statutory home office and main administrative office.
51 Madison Avenue, New York, New York 10010, United States. The building serves as New York Life’s principal corporate headquarters and supports executive, insurance, investment and administrative operations.
New York Life refers to its 51 Madison Avenue location as its Home Office, and major corporate events, employee programs and executive activities continue to be based at this Manhattan location.
Customers or other parties requesting specified statutory financial statements can write to Secretary, New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, while clearly identifying the company or report being requested.
New York Life maintains more than 110 general offices nationwide supporting its network of agents and advisors, while 51 Madison Avenue remains the company’s principal corporate headquarters.
New York Life is a mutual insurance company owned by its policy owners rather than public stockholders, so it does not maintain a conventional publicly traded parent-company headquarters or shareholder Investor Relations structure.
Customers experiencing an issue involving a policy, claim, payment, application, agent or other New York Life service should gather the relevant policy and communication records before filing a complaint.
Call 1-800-225-5695 and clearly explain the concern, including the policy, application or claim involved and any previous attempts to resolve the issue.
If the concern involves a policy purchased through a New York Life agent or advisor, contact that financial professional and explain what assistance or correction is needed.
Keep policy documents, premium records, claim correspondence, beneficiary information, emails and any Customer Service reference numbers related to the complaint.
Sign in to New York Life’s online account system to review policy details, payment history and other available information that may help document the concern.
If the first interaction does not resolve the problem, call Customer Service again and provide details of the previous communication and any reference information received.
Ask whether the matter can be escalated to an appropriate supervisor, claims specialist or other department when ordinary Customer Service cannot resolve the issue.
If the complaint involves suspected fraudulent activity, call 1-877-279-0325 so the concern reaches New York Life’s dedicated fraud-reporting process.
For an appropriate unresolved corporate matter, write to New York Life Insurance Company, 51 Madison Avenue, New York, NY 10010, providing enough information to identify the policy and issue without including unnecessary sensitive information.
For broader corporate assistance, call 212-576-7000 and request routing to the department responsible for the unresolved matter.
If a significant insurance or claim dispute remains unresolved, customers may consider the complaint process available through the insurance regulator or other consumer-protection authority in their state.
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