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- Etsy
About Etsy
Etsy, Inc. is a global ecommerce company best known for operating an online marketplace focused on unique, creative, handcrafted, vintage, personalized, and independently designed goods. The company was founded in 2005 and has developed into one of the world’s best-known marketplaces for products sold by independent creators and small businesses.
Etsy connects buyers with sellers offering products across categories such as jewelry, clothing, home décor, art, craft supplies, wedding products, personalized gifts, vintage merchandise, toys, accessories, and digital items. Rather than functioning as a conventional retailer that owns most inventory itself, Etsy primarily operates a two-sided marketplace connecting buyers and independent sellers while providing payments, advertising, shipping tools, seller services, and other ecommerce infrastructure.
Etsy, Inc. is publicly traded on Nasdaq under ticker symbol ETSY. Current 2026 SEC filings confirm that its headquarters remains at 117 Adams Street, Brooklyn, New York 11201. Etsy’s 2025 annual report stated that the company had 2,375 employees worldwide as of December 31, 2025, including approximately 475 Depop employees at that date. Etsy completed the sale of Depop to eBay in July 2026, so older employee totals that include Depop should be understood in that historical context.
Quick Information
Corporate Phone Number
718-880-3660
Customer Service Number
Etsy does not publish one universal general customer-support phone number. Customers must request support through Etsy’s official Help Center.
Corporate Office Address
117 Adams Street, Brooklyn, NY 11201
Headquarters Address
117 Adams Street, Brooklyn, NY 11201
Etsy does not publish one universal general customer-service email. Investor Relations: ir@etsy.com
Industry
Ecommerce, Online Marketplace and Technology
Founded
2005
No. of Employees
2,375 employees worldwide as of December 31, 2025, including approximately 475 Depop employees at that time
Corporate Office Hours
Etsy does not publish one universal public corporate-office schedule. Customer support availability depends on the contact option provided through the Help Center.
Website
Etsy.com
Investor Relations
Etsy Investor Relations
Careers Page
Etsy Careers
Etsy Products & Services
Online Marketplace
Etsy’s primary service is its online marketplace connecting independent sellers with buyers.
Sellers create their own shops and list eligible products for purchase through Etsy’s platform.
Handmade Products
Etsy is widely associated with handcrafted and independently made merchandise.
Products can include jewelry, clothing, artwork, accessories, furniture, décor, and other creative goods.
Personalized Gifts
Personalized products are a major Etsy category.
Customers can purchase items customized with names, dates, photographs, messages, engravings, or other specifications.
Vintage Products
Etsy allows eligible vintage merchandise that meets its marketplace requirements.
Vintage categories can include clothing, jewelry, collectibles, furniture, art, and home décor.
Craft Supplies
Etsy provides a large marketplace for craft materials and supplies.
Products can include beads, fabric, yarn, patterns, tools, paper products, and other crafting materials.
Digital Products
Independent sellers can offer qualifying digital products through Etsy.
Examples can include printable artwork, templates, digital planners, invitations, patterns, and design files.
Jewelry
Jewelry is one of Etsy’s largest shopping categories.
Customers can browse handmade, vintage, personalized, and designer jewelry from independent sellers.
Home and Living Products
Etsy offers home décor, furniture, kitchen products, bedding, artwork, lighting, storage items, and other household merchandise.
Wedding Products
The marketplace carries wedding invitations, decorations, dresses, accessories, favors, gifts, signage, and personalized products.
Clothing and Accessories
Etsy sellers offer clothing, bags, hats, scarves, shoes, accessories, and other fashion merchandise.
Art and Collectibles
Artists and sellers use Etsy to offer prints, paintings, sculptures, photography, collectibles, and other creative works.
Etsy Payments
Etsy Payments provides payment processing for eligible transactions.
Depending on the market, customers may be able to use credit cards, debit cards, digital wallets, and other supported payment methods.
Etsy Ads
Etsy provides advertising tools that allow sellers to promote qualifying listings.
Sellers can use Etsy Ads to increase product visibility within the marketplace.
Offsite Ads
Etsy may advertise sellers’ products on external platforms under its Offsite Ads program.
Applicable fees and participation rules depend on Etsy’s current seller policies.
Seller Tools
Etsy provides shop-management tools for listings, orders, messaging, payments, analytics, advertising, and customer communications.
Shipping Tools
Eligible sellers can use Etsy’s shipping-related tools to purchase labels and manage shipment information.
Availability depends on the seller’s location and supported carrier.
Etsy Purchase Protection
Etsy provides purchase-protection mechanisms for qualifying transactions.
Eligibility and coverage depend on the transaction and current Etsy policies.
Etsy Gift Cards
Etsy offers digital gift cards in eligible regions.
Gift cards can be used for qualifying purchases subject to program terms.
Etsy Corporate Phone Numbers
Corporate Phone Number
718-880-3660
Current Etsy SEC filings identify this telephone number with the company’s Brooklyn principal executive offices.
Corporate Headquarters Number
718-880-3660
This is the current verified corporate headquarters telephone number.
Headquarters Number
718-880-3660
Etsy’s current 2026 filings continue to associate this number with 117 Adams Street.
Corporate Office Number
718-880-3660
This is Etsy’s verified corporate-office number.
It should not be treated as the primary customer-support channel for order disputes.
Customer Service Number
Etsy does not publish one universal customer-service phone number for customers to call directly.
Customers seeking telephone support must begin through Etsy’s Help Center and request a callback when that option is available.
Customer Support Number
No universal public Etsy support number should be relied upon.
Etsy warns customers to use only support options initiated through its official Help Center.
Toll-Free Number
A universal official toll-free Customer Service number was not verified.
Third-party numbers claiming to be Etsy support should not be trusted without verification through Etsy’s official system.
Buyer Support
Buyer support is provided through the Etsy Help Center.
Support options can include chat, email, or callback depending on the problem and account.
Seller Support
Sellers also access support through authenticated Etsy Help Center workflows.
Available options depend on account status and issue category.
Investor Relations Email
Etsy publishes this address for Investor Relations inquiries.
Transfer Agent Number
877-373-6374
Computershare serves as Etsy’s transfer agent.
This number is intended for shareholder account matters rather than marketplace Customer Service.
Media / Press Email
This is Etsy’s current Media Relations contact.
Human Resources Number
A universal public Etsy HR telephone number was not verified.
Applicants should use Etsy Careers.
Sales Number
Etsy does not operate a conventional national sales department for marketplace purchases.
Transactions occur between customers and independent marketplace sellers.
How to Reach a Real Person at Etsy
To reach an Etsy support representative, sign in to your Etsy account and open the official Help Center. Select the issue affecting your purchase, shop, account, payment, refund, or listing. Etsy will then display the available support methods, which may include chat, email, or a callback depending on the issue.
Customers should be cautious about telephone numbers found through online searches because scammers sometimes impersonate Etsy support representatives. Etsy does not publish one universal public Customer Service phone line for buyers and sellers. For corporate matters unrelated to marketplace support, Etsy’s verified corporate number is 718-880-3660.
Etsy Headquarters & Corporate Office Address
Etsy Corporate Headquarters
Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
This is Etsy’s current principal executive-office address.
Brooklyn Headquarters Office
Etsy occupies approximately 225,000 square feet at its Brooklyn headquarters.
The company uses the facility for administration, technology, engineering, and development activities.
Headquarters Lease
Etsy’s current annual filing states that the headquarters lease extends through 2039.
Transfer Agent Mailing Address
Computershare
P.O. Box 43006
Providence, RI 02940-3006
This address is for shareholder and transfer-agent matters.
It should not be used for ordinary Etsy customer complaints.
How to File a Complaint Against Etsy
Step 1: Contact the Seller
If your complaint concerns a particular Etsy purchase, contact the seller through Etsy Messages first.
Explain the problem and provide your order details.
Step 2: Give the Seller an Opportunity to Resolve the Issue
Many problems involving missing products, customization errors, damaged merchandise, or delivery concerns can be resolved directly with the seller.
Keep all important communication within Etsy whenever possible.
Step 3: Open a Help Request
If the seller does not resolve the problem, use Etsy’s order-support system and submit a Help Request.
This creates a record of your attempt to resolve the issue.
Step 4: Open an Etsy Case When Eligible
For qualifying orders, you may be able to open a formal case with Etsy after completing the required seller-contact process.
Eligibility depends on Etsy’s current Purchase Protection and case policies.
Step 5: Contact Etsy Support
Use Etsy’s official Help Center to access available support options.
Do not rely on unverified telephone numbers obtained from search engines or social media.
Step 6: Provide Supporting Documentation
Keep order confirmations, seller messages, shipment tracking, photographs, payment information, and other evidence.
Documentation can help Etsy evaluate your complaint.
Step 7: Request Escalation
If the initial Etsy support interaction does not resolve the issue, ask whether the case can be escalated or reviewed further.
Provide the support case number and explain why the previous response was insufficient.
Step 8: Contact Etsy Corporate Headquarters When Appropriate
For a serious unresolved corporate matter, correspondence can be directed to:
Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
Corporate phone: 718-880-3660
Step 9: Keep Complete Records
Save Etsy Messages, support tickets, order records, photographs, and refund decisions.
Maintain a timeline of every attempt to resolve the issue.
Step 10: Contact an Appropriate External Authority
For serious unresolved consumer-protection, payment, privacy, intellectual-property, or other regulated concerns, consider contacting the appropriate government or regulatory body.
The appropriate agency depends on the issue and jurisdiction.
