Etsy Headquarters & Corporate Office

About Etsy

Etsy is an online marketplace connecting independent sellers with buyers seeking handmade products, vintage goods, craft supplies, personalized gifts, and other creative merchandise.

The company was founded in Brooklyn, New York, in 2005. Etsy operates the main Etsy marketplace and owns Depop, a fashion resale marketplace. The company completed the sale of Reverb in June 2025.

Etsy is headquartered in Brooklyn and is led by President and Chief Executive Officer Kruti Patel Goyal, who became CEO in January 2026. Josh Silverman serves as Executive Chair. Etsy’s 2026 proxy statement confirms the current leadership and corporate address.

Quick Information

Legal Company Name

Etsy, Inc.

Industry

E-commerce and online marketplaces

Founded

2005

Founders

Robert Kalin, Chris Maguire, and Haim Schoppik

President and Chief Executive Officer

Kruti Patel Goyal

Executive Chair

Josh Silverman

Company Type

Publicly traded company

Stock Exchange and Ticker Symbol

Nasdaq Global Select Market
NASDAQ: ETSY

Customer Service Number

Etsy does not publish a general customer-service phone number.

Telephone assistance, when available, must be requested through Etsy’s official support system. Etsy warns customers not to call telephone numbers found elsewhere online because they may be fraudulent. Etsy’s official contact instructions confirm this policy.

Corporate Office Number

(718) 880-3660

This number is associated with Etsy’s principal executive office. It is not Etsy’s general buyer or seller support line.

Corporate Headquarters Address

Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
United States

Official Website

https://www.etsy.com/

Help Center

https://help.etsy.com/

Contact Support

https://help.etsy.com/hc/en-us/requests/new

Products & Services

Etsy’s products and services may include:

• Handmade and designed merchandise
• Vintage products
• Craft supplies and tools
• Personalized gifts
• Clothing and accessories
• Jewelry
• Home décor and furniture
• Artwork and collectibles
• Wedding and party supplies
• Digital downloads
• Etsy gift cards
• Buyer and seller accounts
• Seller storefronts and listing tools
• Etsy Payments
• Etsy Ads
• Shipping labels
• Purchase Protection for eligible orders
• Depop fashion resale marketplace

Individual sellers determine many product prices, processing times, return conditions, and shipping options. Etsy provides the marketplace and payment infrastructure but generally does not manufacture, stock, or directly ship products listed by independent sellers.

Corporate Phone Numbers

Etsy Customer Support

Etsy does not offer a public telephone number that customers can call directly.

Buyers and sellers should sign in and use the official Help Center to request the support method available for their particular problem. Depending on the issue, Etsy may offer chat, email, or a scheduled callback.

Etsy Corporate Office

(718) 880-3660

This number is associated with Etsy’s Brooklyn corporate office. Order, refund, account, and seller concerns should be submitted through the Help Center.

Item or Shop Reporting Instructions

1-844-994-3879

This is a recorded information line explaining how to report an item or shop that may violate Etsy’s policies. It is not a general customer-support line.

Buyer Support

Buyers should sign in, open Purchases and Reviews, select the affected order, and choose Help with Order.

Seller Support

Sellers should sign in to the Etsy account connected to their shop and contact support through the Help Center. Signing in allows Etsy to present options relevant to the shop and account problem.

Intellectual-Property Complaints

Rights holders should use Etsy’s official Reporting Portal or intellectual-property reporting process. Ordinary customer-service channels should not be used as substitutes for formal infringement notices.

Security and Fraud Concerns

Customers who suspect unauthorized account activity should change their password, review account information, enable two-factor authentication, and contact Etsy through the official Help Center.

How to Reach a Real Person at Etsy

Etsy does not provide a general inbound customer-service phone number. To request assistance:

1. Visit the Etsy Help Center.
2. Sign in to the affected buyer or seller account.
3. Select the category that describes the problem.
4. Follow the troubleshooting instructions.
5. Choose Contact Support when that option appears.
6. Use the available chat, email, or callback option.

Support methods can vary according to the account, location, and type of problem. A callback should only be requested through Etsy’s official website.

Before contacting Etsy, gather:

• Etsy account email address
• Order or transaction number
• Seller’s shop name
• Product listing information
• Purchase and estimated delivery dates
• Payment details
• Tracking information
• Photographs of damaged or incorrect merchandise
• Messages exchanged with the seller
• Previous support case number

Etsy states that it does not have a public customer-service number customers can safely call. Do not trust telephone numbers appearing in advertisements, social-media posts, or unofficial search results. Never provide a password, payment-card security code, or login verification code to an unsolicited caller.

Etsy Headquarters & Corporate Office Address

Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
United States

Corporate Office Phone: (718) 880-3660

Etsy’s Brooklyn address is its principal executive office and corporate headquarters. It is not a retail shop, product-return facility, seller service center, or walk-in customer-support location.

Customers should not mail returned merchandise to Etsy headquarters. Items purchased through the marketplace must be returned according to the applicable seller’s instructions and return policy.

Orders, Returns, and Purchase Protection

For an order problem, the buyer should first contact the seller through the Help with Order option. Etsy allows the buyer to explain the problem, request a preferred resolution, and provide supporting photographs.

Because products are sold by independent businesses, return and exchange policies can vary between shops. Buyers should review the listing and seller’s policies before returning an item.

If the seller does not resolve an eligible problem, the buyer may be able to open a case through Etsy. Etsy’s Purchase Protection may provide a full refund when a qualifying order:

• Does not arrive
• Arrives after the applicable estimated delivery period
• Arrives damaged
• Differs significantly from the listing description

Eligibility requirements and deadlines apply. Etsy instructs buyers to contact the seller first before opening a case. Current requirements are explained in Etsy’s Cases Policy and Buyer Policy.

How to File a Complaint Against Etsy

Step 1: Contact the Seller

For an order-related complaint, sign in, open Purchases and Reviews, select Help with Order, and send the seller a detailed request.

Step 2: Allow the Seller to Respond

Explain whether you are requesting a replacement, refund, return, delivery update, or another appropriate resolution.

Step 3: Open an Etsy Case When Eligible

If the seller does not resolve the issue and the order qualifies, use the order page to open a case after the applicable waiting period.

Step 4: Contact Etsy Support

Use the official Help Center for account access, payments, seller disputes, policy concerns, or problems that cannot be resolved through the order process.

Step 5: Request Escalation

If the first support response does not address the complaint, ask for additional review and retain the case number.

Step 6: Preserve Supporting Records

Save:

• Order confirmations
• Product descriptions
• Seller policies
• Photographs
• Tracking records
• Messages with the seller
• Support transcripts
• Refund confirmations
• Case numbers

Step 7: Consider External Escalation

Depending on the complaint, customers may contact:

• Their payment provider for an unauthorized charge
• The shipping carrier for an eligible delivery issue
• A state attorney general or consumer-protection agency
• The Federal Trade Commission for suspected fraud
• A qualified legal professional for an unresolved legal dispute

Customers should not initiate a payment dispute merely to bypass Etsy’s order-resolution process. A chargeback may affect an existing Etsy case and should generally be reserved for appropriate unresolved billing or fraud concerns.

Frequently Asked Questions

1. Where is Etsy headquartered?

Etsy is headquartered at 117 Adams Street, Brooklyn, New York 11201.

2. What is Etsy’s customer-service phone number?

Etsy does not publish a general customer-service phone number. Customers must request support through Etsy’s official Help Center.

3. What is Etsy’s corporate phone number?

The telephone number associated with Etsy’s principal executive office is (718) 880-3660. It is not a general order-support line.

4. Who is the CEO of Etsy?

Kruti Patel Goyal has served as Etsy’s President and Chief Executive Officer since January 2026.

5. Is Etsy publicly traded?

Yes. Etsy, Inc. trades on the Nasdaq Global Select Market under the ticker symbol ETSY.

6. How do I contact Etsy about an order?

Sign in, open Purchases and Reviews, select Help with Order, and send a request to the seller. Etsy Support may become available if the issue remains unresolved.

7. How do I request a refund from Etsy?

Contact the seller through Help with Order first. If the seller does not resolve an eligible issue, you may be able to open a case and request Etsy’s review.

8. Does Etsy offer Purchase Protection?

Yes. Qualifying orders may be refunded when they do not arrive, arrive late, arrive damaged, or differ significantly from their listing descriptions.

9. Can I visit Etsy headquarters for customer service or returns?

No. Etsy’s Brooklyn headquarters is not a walk-in support center or merchandise-return facility.