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- Etsy
About Etsy
Etsy, Inc. is an American ecommerce company that operates a global online marketplace focused on unique, handmade, vintage, personalized, creative, and craft-related goods. Founded in 2005 in Brooklyn, New York, Etsy was created to connect independent makers, artists, designers, collectors, small businesses, and other creative entrepreneurs with buyers looking for products that are different from traditional mass-market retail offerings. The platform provides sellers with tools and services to showcase, market, and sell their products to customers around the world.
Today, Etsy’s marketplace includes more than 100 million items for sale and connects millions of active buyers and sellers worldwide. According to Etsy’s investor information, the company reported approximately 5.6 million active sellers and 86.5 million active buyers as of December 31, 2025. Its marketplace covers a wide range of categories, including handmade products, personalized gifts, home décor, jewelry, clothing, art, craft supplies, and vintage items, making Etsy a major platform for independent and creative businesses.
Etsy remains headquartered in Brooklyn, New York. Its August 5, 2026 Form 10-Q confirms the company’s principal executive offices at 117 Adams Street, Brooklyn, NY 11201, along with the corporate telephone number (718) 880-3660. From its Brooklyn headquarters, Etsy continues to operate and develop its global marketplace while supporting millions of buyers and independent sellers across different countries and markets.
Quick Information
Industry
Ecommerce and Online Marketplace
Founded
2005
Corporate Phone Number
(718) 880-3660
Customer Service Number
Etsy does not currently publish one universal public customer-service number. Support is provided through the authenticated Etsy Help Center, chat, and available callback options.
Corporate Office Address
117 Adams Street
Brooklyn, NY 11201
United States
Headquarters Address
117 Adams Street
Brooklyn, NY 11201
United States
Etsy does not publish a universal general customer-service email. Customers should use the Etsy Help Center. Privacy inquiries can be sent to dpo@etsy.com.
Stock Symbol
NASDAQ: ETSY
Active Sellers
Approximately 5.6 million as of December 31, 2025
Active Buyers
Approximately 86.5 million as of December 31, 2025
Marketplace Focus
Unique, Handmade, Vintage and Creative Goods
Website
Etsy Products & Services
Etsy provides an online marketplace and a range of tools and services designed for buyers and independent sellers.
Handmade Products
Etsy is widely known for handmade goods created by independent sellers.
Products can include clothing, jewelry, home décor, artwork, accessories, gifts, furniture, and other handcrafted items.
Vintage Goods
Qualifying vintage items can be listed and sold on Etsy.
Vintage categories can include clothing, collectibles, home goods, jewelry, accessories, and decorative products.
Craft Supplies
Etsy sellers offer materials and supplies used for sewing, jewelry-making, woodworking, painting, paper crafts, knitting, and other creative activities.
Personalized Products
Personalized merchandise is a major part of Etsy’s marketplace.
Customers can purchase products customized with names, dates, messages, photographs, initials, or other personalization options offered by individual sellers.
Jewelry and Accessories
Etsy includes a large marketplace for handmade, vintage, and personalized jewelry.
Products can include rings, necklaces, bracelets, earrings, watches, and fashion accessories.
Wedding Products
Customers can purchase wedding invitations, decorations, favors, clothing, jewelry, signs, and personalized wedding products.
Digital Products
Eligible sellers can offer digital downloads such as:
- Artwork
- Templates
- Invitations
- Patterns
- Printables
- Design files
Seller Services
Etsy provides sellers with listing tools, payments, advertising, shop-management features, analytics, promotional services, and other ecommerce resources.
Etsy Corporate Phone Numbers
Etsy Corporate Office
(718) 880-3660
This number is currently associated with Etsy’s principal executive offices.
Etsy’s August 2026 quarterly filing lists:
117 Adams Street
Brooklyn, NY 11201
and telephone:
(718) 880-3660
This is a corporate telephone number and should not be presented as a guaranteed general customer-support line.
Etsy Customer Service
Etsy does not publish a single universal public customer-service number for ordinary buyer and seller support.
Instead, Etsy directs users to its authenticated Help Center.
Depending on the account and issue, available options may include:
- Live chat
- Help Center messaging
- Email-based support
- Callback support
Etsy’s Privacy Policy specifically directs customers to the Help Center and says chat support is available on the site.
Privacy Email
This email belongs to Etsy’s Data Protection Officer and should be used for privacy-related matters rather than ordinary shopping or seller questions.
Legal Email
Etsy publishes this address for certain legal and intellectual-property matters. It should not be treated as general Customer Service.
How to Reach a Real Person at Etsy
For most buyer or seller problems, sign into your Etsy account and open the Etsy Help Center.
Choose the category that best matches the issue.
Depending on availability, Etsy may offer:
- Chat support
- Email support
- Callback support
- Automated account-specific assistance
Before contacting Etsy, have the following information available when applicable:
- Etsy order number
- Seller shop name
- Listing name
- Purchase date
- Payment information
- Tracking number
- Return information
- Etsy case number
- Screenshots
- Photographs
If the problem involves a specific purchase, Etsy may require the buyer to contact the seller first before using certain marketplace dispute or purchase-protection processes.
Customers should avoid relying on unofficial Etsy support phone numbers found elsewhere online.
Etsy Headquarters & Corporate Office Address
Etsy Corporate Headquarters
Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
United States
Corporate Phone: (718) 880-3660
Etsy’s current 2026 corporate filings confirm this as its principal executive-office address.
Etsy’s headquarters is located in Brooklyn’s DUMBO neighborhood.
The corporate office supports technology, marketplace operations, finance, legal services, seller services, trust and safety, marketing, advertising, and other corporate functions.
Privacy Correspondence Address
For privacy matters in North and South America, Etsy currently publishes:
Etsy Support Team – Privacy Policy
117 Adams Street
Brooklyn, NY 11201
United States
Etsy also publishes:
for questions directed to its Data Protection Officer.
How to File a Complaint Against Etsy
Step 1: Contact the Etsy Seller
For a purchase-specific problem, begin by contacting the seller through Etsy when appropriate.
Explain whether the problem involves:
- Non-delivery
- Damaged goods
- Incorrect item
- Product description
- Return
- Refund
- Shipping
Step 2: Use Etsy’s Order Help Process
Open the affected purchase through your Etsy account.
Use the available help options connected to the order.
This keeps communication associated with the relevant transaction.
Step 3: Contact Etsy Support
If the seller cannot resolve an eligible problem, contact Etsy through the authenticated Help Center.
Choose chat, callback, or other available support options.
Step 4: Request Etsy Review
For qualifying disputes, buyers may be able to use Etsy’s case or purchase-protection process.
Keep records of:
- Etsy messages
- Order confirmations
- Tracking information
- Photographs
- Refund information
- Support conversations
- Case numbers
Step 5: Contact Etsy in Writing
For serious corporate correspondence:
Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
United States
Ordinary order problems should normally be handled through Etsy’s Help Center rather than corporate mail.
Step 6: Privacy Complaints
For privacy-related concerns, customers can contact:
or write to:
Etsy Support Team – Privacy Policy
117 Adams Street
Brooklyn, NY 11201
United States
Step 7: Escalate Serious Consumer Concerns
If a legitimate consumer dispute remains unresolved after using Etsy’s marketplace-resolution and customer-support processes, customers may consider contacting the appropriate consumer-protection authority in their jurisdiction.
