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- Easy Spirit
About Easy Spirit
Easy Spirit is an American women’s footwear brand focused on comfort-oriented shoes for walking, work, casual wear, travel, and everyday use. The brand became widely recognized for combining women’s fashion footwear with comfort features traditionally associated with athletic shoes. Its heritage dates to the 1980s, when the brand developed comfortable footwear in response to the needs of women walking longer distances during the New York City transit strike era.
Easy Spirit became especially well known for advertising that emphasized dress shoes with sneaker-like comfort. Over time, its assortment expanded from walking and dress pumps into sneakers, sandals, clogs, loafers, flats, boots, heels, slip-ons, wide-width shoes, orthotic-friendly styles, and other footwear. Current products emphasize features such as arch support, cushioned insoles, extended widths, flexible construction, easy-on designs, adjustability, and lightweight materials.
A major ownership change occurred in January 2017, when Marc Fisher Footwear acquired Easy Spirit from Nine West. The brand is now operated by Marc Fisher Footwear, which is headquartered in Greenwich, Connecticut. Current Easy Spirit legal terms identify Easy Spirit, c/o Marc Fisher Footwear, 777 West Putnam Avenue #2, Greenwich, CT 06830. Therefore, older pages describing New York as Easy Spirit’s current headquarters should be treated as outdated or historical.
Easy Spirit Headquarters & Corporate Office Address
Current Headquarters
Easy Spirit, c/o Marc Fisher Footwear
777 West Putnam Avenue #2
Greenwich, CT 06830
United States
Easy Spirit’s current Terms of Service use this address for product, website, copyright, and legal correspondence.
Corporate Office
Easy Spirit’s corporate operations are managed through parent/operator
Marc Fisher Footwear
777 West Putnam Avenue
Greenwich, CT 06830
Marc Fisher Footwear operates a portfolio of footwear brands and manages Easy Spirit’s design, merchandising, marketing, e-commerce, and related corporate functions.
Mailing Address
For general legal or corporate correspondence
Easy Spirit
c/o Marc Fisher Footwear
777 West Putnam Avenue #2
Greenwich, CT 06830
Other Important Address
Privacy opt-out correspondence is also directed to
Easy Spirit
Attn: Marketing
777 West Putnam Avenue #2
Greenwich, CT 06830.
Former / Historical Headquarters
Easy Spirit has historical ties to New York through its former owners and the New York footwear industry. Marc Fisher Footwear also maintains New York showroom activity.However, current Easy Spirit legal and promotional materials identify Greenwich, Connecticut as the relevant corporate address, so New York should not be presented as the current Easy Spirit headquarters.
Quick Information
Corporate Phone Number
Easy Spirit does not publish a separate headquarters switchboard.
For Customer Service:
1-888-327-9772.
Customer Service Number
1-888-327-9772
Corporate Office Address
777 West Putnam Avenue #2, Greenwich, CT 06830
Headquarters Address
Easy Spirit, c/o Marc Fisher Footwear, 777 West Putnam Avenue #2, Greenwich, CT 06830
Customer Support: support@easyspirit.com
Mobile / Terms Support: service@service.easyspirit.com.
Industry
Women’s Footwear, Comfort Shoes, Fashion Footwear and E-Commerce
Founded
Easy Spirit’s heritage began in the 1980s, with the brand’s early comfort-footwear concept developing during the New York City transit-strike era.
Number of Employees
Easy Spirit does not publish a separate current brand-specific employee count.Its staff are part of the broader Marc Fisher Footwear organization and associated operating partners.
Number of Stores / Retail Presence
Easy Spirit does not currently publish a large company-owned store count.Its footwear is sold primarily through EasySpirit.com, department stores, specialty retailers, and other authorized channels.
Corporate Office Hours
No public walk-in corporate-office hours are published.Contact Customer Service before attempting to visit the Greenwich office.
Website
Investor Relations
Not applicable.
Easy Spirit and Marc Fisher Footwear are privately held.
Careers Page
Marc Fisher Footwear career information is managed through its corporate employment channels rather than a dedicated Easy Spirit Investor Relations or public-company site.
Easy Spirit Products & Services
Walking Shoes
Walking shoes are one of Easy Spirit’s core categories. They are designed around cushioning, flexibility, support, lightweight construction, and comfort for extended periods of standing or walking.
Sneakers
Easy Spirit offers casual and athletic-inspired sneakers in numerous constructions and widths. Many designs incorporate removable insoles, cushioning, arch support, stretch materials, and lightweight soles.
Clogs
Clogs are a large Easy Spirit category and include closed-back, open-back, casual, work-oriented, and slip-on designs.The assortment emphasizes easy entry and everyday comfort.
Loafers
Easy Spirit offers loafers for work, travel, and casual wear.Current collections include traditional loafers and sneaker-inspired loafer hybrids.
Flats
Flats include ballet styles, lightweight casual shoes, and flexible everyday footwear.Many models focus on cushioning and easy wear rather than purely formal styling.
Pumps and Heels
The brand continues to sell pumps and heels that reflect its longstanding effort to combine dress styling with greater comfort.Current collections include multiple heel heights and width options.
Sandals
Easy Spirit offers sandals for warm-weather and travel use.Styles can include adjustable straps, cushioned footbeds, arch-support features, and lightweight construction.
Boots
Boots and booties include casual, weather-oriented, walking, and fashion styles.Selected products are offered in wide and extended-width options.
Slip-On Shoes
Slip-ons are designed for quick and convenient wear.Many models include stretch uppers, cushioned insoles, flexible soles, or easy-on construction.
Mary Jane Shoes
Easy Spirit offers Mary Janes in casual, walking, and dress-inspired formats.Adjustable closures help accommodate fit preferences.
Wide Width Shoes
Extended-width footwear is a major part of Easy Spirit’s current assortment.
Customers can shop Medium, Narrow, Wide, and Extra Wide options depending on the style.
Orthotic-Friendly Shoes
Many Easy Spirit shoes are designed to accommodate removable or personal orthotic inserts.Availability depends on the individual product.
Arch Support Shoes
A substantial part of the current catalog is categorized for enhanced arch support.These products are intended for customers seeking additional underfoot structure during everyday wear.
SoEasy Technology
SoEasy is one of the brand’s current comfort-oriented technology collections.The line emphasizes convenient fit, cushioning, and ease of wear.
eFlex
eFlex products focus on flexibility and comfort.The construction is intended to move naturally with the foot during daily activity.
e360
e360 is an established Easy Spirit comfort technology featuring lightweight materials and flexible construction.The concept was introduced to provide all-around comfort across athletic, casual, and other footwear categories.
EMove
EMove is part of Easy Spirit’s current comfort-technology assortment.Products are designed around active movement, cushioning, flexibility, and all-day wear.
Explore24
Explore24 is another current Easy Spirit footwear technology line focused on walking and lifestyle use.
E-Gift Cards
Easy Spirit sells electronic gift cards for customers purchasing directly through its online store.Gift cards are subject to the company’s current terms and are generally final sale.
Online Shopping
Customers can purchase footwear directly through:
The site supports product browsing, order tracking, returns, customer accounts, loyalty features, and current promotions.
Shipping
Easy Spirit currently provides free Economy Shipping on qualifying orders over $50 within the contiguous United States.Standard shipping rules, processing times, and Alaska/Hawaii pricing vary by method.
Returns
Eligible unworn products in new condition and their original shoeboxes can be returned under Easy Spirit’s current policy.Final-sale products and e-gift cards are not returnable, and the company currently does not offer direct exchanges.
Easy Spirit Corporate Phone Numbers
Corporate Phone Number
No separate public corporate switchboard is currently listed.
Customer Service:
1-888-327-9772
Corporate Headquarters Number
No distinct headquarters number is publicly listed.
Headquarters Number
Use Customer Service:
1-888-327-9772
Corporate Office Number
No separate verified corporate-office number is published.
Customer Service Number
1-888-327-9772.
Customer Support Number
1-888-327-9772
Toll-Free Number
1-888-327-9772
Customer Support Email
support@easyspirit.com.
Mobile / SMS Support Number
Easy Spirit’s mobile terms instruct customers to text HELP to:
91332
This is an SMS shortcode, not a voice Customer Service number.
Mobile Terms Support Email
service@service.easyspirit.com
Sales Number
No separate public Sales Department number is listed.
Purchases are made through EasySpirit.com and authorized retailers.
Billing Number
No separate billing-only number is published.
Order and payment questions should use Customer Service.
Regional Office Number
No universal regional-office number is published.
Branch Office Number
Not applicable in the same way as a large store chain because Easy Spirit primarily uses e-commerce and wholesale retail distribution.
International Number
No universal international Customer Service number is prominently published.
Emergency / After-Hours Number
No corporate emergency hotline is published.
Investor Relations Number
Not applicable.
Easy Spirit is privately held under Marc Fisher Footwear.
Media / Press Number
No permanent public media telephone number is prominently published on EasySpirit.com.
Human Resources Number
No universal applicant HR number is publicly promoted.
Reservations / Booking Number
Not applicable.
How to Reach a Real Person at Easy Spirit
For an online-order, shipping, refund, product, sizing, billing, return, or promotional issue, call 1-888-327-9772. Customers can also email support@easyspirit.com. Before contacting support, have the order number, purchaser name, email address used at checkout, tracking number, item name, size, payment information, and photographs if the product arrived damaged.
For a return, check the current refund policy first because Easy Spirit requires eligible products to be unworn, in new condition, and returned in their original shoeboxes. The company does not currently provide exchanges, so customers generally return an eligible item and place a new order for the replacement size or style.
If the purchase was made through a department store or another authorized retailer rather than EasySpirit.com, the retailer should normally be contacted first because that company processed the transaction and controls its own return and refund policies. Corporate or legal correspondence for Easy Spirit itself can be directed to the current Marc Fisher Footwear address in Greenwich.
How to File a Complaint Against Easy Spirit
Complaints may involve damaged footwear, incorrect sizes, delivery problems, missing packages, refunds, promotional pricing, warranty or quality issues, website accessibility, advertising, customer service, or payment disputes. Before escalating, save the order confirmation, receipt, tracking information, photographs, product packaging, emails, and previous Customer Service correspondence.
Step 1: Contact Customer Service
Call 1-888-327-9772 or email support@easyspirit.com. Provide the order number, item name, size, date of purchase, and a clear explanation of the problem. If the product is damaged or defective, include photographs showing the issue. Ask the representative to confirm the available refund, return, or other resolution in writing where possible.
Step 2: Contact the Relevant Department
Use the correct channel for the issue. Return and refund concerns should follow the Refund Policy, website or mobile-service questions can use the contact information in Easy Spirit’s Terms, and privacy matters can be submitted through the privacy channels or written to the marketing address in Greenwich.
Step 3: Request Supervisor or Management Review
If the initial representative cannot resolve the issue, request additional review by a Customer Service supervisor or manager. Provide previous correspondence and clearly identify what remains unresolved. Keeping the same email thread and case history can make it easier for the next representative to evaluate the complaint.
Step 4: Use the Company’s Written Complaint Channel
Send a detailed written complaint to Customer Service or through the official Help Center. Written complaints are especially useful for damaged merchandise, delayed refunds, incorrect charges, and shipping problems because screenshots, photographs, receipts, and tracking records can be attached.
Step 5: Contact Corporate Headquarters
For a serious unresolved complaint, send correspondence to:
Easy Spirit, c/o Marc Fisher Footwear
777 West Putnam Avenue #2
Greenwich, CT 06830
Include copies rather than originals of receipts and evidence. Current Terms identify this as Easy Spirit’s corporate/legal correspondence address.
Step 6: Use the Specialized Complaint or Dispute Department
If the problem concerns a charge or refund, request written confirmation of the refund status and keep the return tracking number. Easy Spirit specifically states that refunds cannot be issued for returns without tracking and advises customers to contact support if more than 21 days have passed without a refund confirmation.
Step 7: File With the Appropriate Regulator
For product-safety concerns, the U.S. Consumer Product Safety Commission may be appropriate. Advertising, online-commerce, or deceptive-practice complaints may fall under the Federal Trade Commission or the relevant state consumer-protection authority. The appropriate regulator depends on the actual complaint.
Step 8: Use Consumer Protection or Financial Dispute Options
Customers may also contact their card issuer or payment provider for a qualifying billing dispute when they cannot resolve an unauthorized or incorrect charge directly with the seller. State Attorneys General and consumer-protection agencies can also accept complaints involving retail transactions and refund disputes.
Step 9: Consider Formal Legal or Arbitration Procedures
Easy Spirit’s current Terms contain an arbitration agreement and class-action waiver covering many disputes arising from products, services, charges, advertising, and related matters. Customers considering formal action should review the complete current Terms carefully before filing because contractual notice and arbitration requirements may apply.
