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- Citigroup
About Citigroup
Citigroup Inc., commonly known as Citi, is a global financial-services company headquartered in New York City. Citi provides consumer banking, credit cards, institutional banking, investment banking, markets, treasury and trade solutions, securities services, commercial banking, and wealth-management services to individuals, businesses, governments, investors, and institutions around the world.
Citi operates in more than 180 countries and jurisdictions, giving it one of the broadest international networks among major U.S. banks. Its current strategy is centered on five core businesses: Services, Markets, Banking, Wealth, and U.S. Personal Banking. Citi reported record revenue of $85.2 billion for 2025.
Citigroup is publicly traded on the New York Stock Exchange under ticker C. Current Chair and Chief Executive Officer Jane Fraser leads the company, while Gonzalo Luchetti serves as Chief Financial Officer. Citi reported approximately 226,000 full-time employees as of December 31, 2025, with operations spanning more than 90 countries.
Quick Information
Corporate Phone Number
212-559-1000
This is Citigroup’s verified headquarters and operator number.
Customer Service Number
For Citi credit cards
1-800-950-5114
Available
24 hours a day, 7 days a week.
Corporate Office Address
Citigroup Inc.
388 Greenwich Street
New York, NY 10013
United States
Headquarters Address
Citigroup Inc.
388 Greenwich Street
New York, NY 10013
United States
Citigroup’s current Form 10-K identifies this address as its principal executive office.
Investor Relations: investorrelations@citi.com
Corporate Communications: corporate.comms@citi.com
Financial Communications: financial.comms@citi.com
Phishing Reports: spoof@citi.com.
Industry
Banking, Financial Services, Credit Cards, Investment Banking, Markets, Wealth Management and Institutional Financial Services
Current CEO
Jane Fraser
Jane Fraser currently serves as
Chair of the Board and Chief Executive Officer.
Number of Employees
Approximately
226,000 full-time employees
as of December 31, 2025.
Global Presence
Citi does business in
180+ countries and jurisdictions.
2025 Revenue
$85.2 billion.
Website
Investor Relations
https://www.citigroup.com/global/investors
Careers Page
Citigroup Products & Services
Citi provides financial products to consumers, corporations, institutions, governments, investors, and high-net-worth clients through a combination of banking, lending, payment, markets, and wealth-management businesses.
Checking Accounts
Citi offers consumer checking accounts for everyday banking, direct deposits, debit-card transactions, bill payments, and ATM access.Products and fees vary by account package and customer relationship.
Savings Accounts
Citi offers savings products for customers who want to hold cash while earning interest.Savings accounts can generally be managed through Citi Online and the Citi Mobile app.
Debit Cards
Citibank customers can use debit cards for purchases, ATM withdrawals, and account access.For lost, stolen, or fraud-related debit-card concerns, Citi currently publishes 1-888-248-4226.
Credit Cards
Citi is a major U.S. credit-card issuer and offers consumer, travel, cash-back, rewards, co-branded, and business cards.
General Citi Card Customer Service is available at 1-800-950-5114.
Citi Mobile App
The Citi Mobile app allows customers to manage accounts, review transactions, pay bills, receive alerts, lock cards, and access other digital banking services.
Security functions include account alerts and Citi Quick Lock.
Personal Loans
Citi provides qualifying personal-loan products for customers seeking fixed-term financing.
Availability, interest rates, loan limits, and eligibility depend on the applicant and current lending criteria.
Mortgage and Lending Services
Citi offers mortgage and other lending solutions to qualifying borrowers.
Loan availability and servicing arrangements vary by product and market.
U.S. Personal Banking
Citi’s U.S. Personal Banking business includes branded cards, retail services, banking, lending, and related consumer-financial services.
This is one of Citi’s five major operating businesses.
Commercial Banking
Citi Commercial Bank provides financial services to mid-sized and internationally active companies.
Offerings include lending, cash management, trade finance, foreign exchange, and other banking solutions.
Investment Banking
Citi advises corporations, governments, and institutional clients on mergers, acquisitions, capital raising, restructuring, and other strategic financial transactions.
Investment banking is part of Citi’s broader Banking business.
Corporate Banking
Corporate Banking provides financing, liquidity, risk management, and advisory solutions to multinational companies and large institutions.
Citi’s international network is particularly important for clients operating across multiple countries.
Markets
Citi Markets provides trading, sales, financing, derivatives, foreign exchange, fixed-income, and equity-market services.
The business serves institutional investors, corporations, and other professional clients.
Treasury and Trade Solutions
Citi’s Services business includes treasury, payments, liquidity, cash-management, trade-finance, and working-capital solutions.
These services help global companies move and manage money across jurisdictions.
Securities Services
Citi provides custody, fund administration, clearing, settlement, and related securities services.
The business supports institutional investors and asset managers operating across global markets.
Wealth Management
Citi Wealth provides investment management, financial planning, lending, banking, and advisory services to affluent and high-net-worth clients.
Current Citi strategy identifies Wealth as one of its five core growth businesses.
Private Bank
Citi Private Bank serves ultra-high-net-worth individuals, families, family offices, and select institutions.
Services include investments, lending, banking, wealth planning, and global advisory support.
Citi Entertainment
Eligible Citi cardmembers can receive access to selected presale tickets and special entertainment experiences.
Citi promotes concerts, sports, arts, culture, and other events through Citi Entertainment.
Fraud Protection
Citi provides fraud-monitoring tools, alerts, card-locking features, and assistance for unauthorized transactions.
For Citi credit cards, fraud and Customer Service support is available at 1-800-950-5114 24/7.
Citigroup Corporate Phone Numbers
Corporate Phone Number
212-559-1000.
Corporate Headquarters Number
212-559-1000
Headquarters Number
212-559-1000
Corporate Office Number
212-559-1000
Citi Operator
212-559-1000.
Credit Card Customer Service
1-800-950-5114
Available 24/7.
Credit Card International Collect Number
1-605-335-2222
This is Citi’s collect-call support number for card customers outside the United States.
Debit Card Support
1-888-248-4226.
Costco Anywhere Visa Customer Service
1-855-378-6467.
Costco Anywhere Visa Business Card Support
1-855-378-6468.
Card Collections Servicing
1-800-388-2200.
Spanish Credit Card Customer Service
1-800-947-9100.
Media Hotline
212-793-0710
For urgent U.S. media inquiries.
Investor Relations Email
investorrelations@citi.com.
Corporate Communications Email
corporate.comms@citi.com.
Financial Communications Email
financial.comms@citi.com.
Phishing / Suspicious Email Reports
spoof@citi.com.
Transfer Agent
Citigroup shareholder-transfer services are handled through its appointed transfer agent rather than the consumer banking support line.
Investors should use the current Citigroup Investor Relations contact page for transfer-agent details.
Emergency / After-Hours Number
For Citi credit-card fraud or urgent card matters:
1-800-950-5114
Available 24/7.
Human Resources Number
Citi does not prominently publish one universal applicant HR number.
Careers
How to Reach a Real Person at Citi
For credit-card issues, call 1-800-950-5114. Citi publishes this line for general card support and fraud-related concerns, and it is available 24 hours a day, seven days a week. Debit-card customers can use 1-888-248-4226. Have the card or account information, recent transaction details, and any fraud alerts available before contacting the representative.
For corporate matters, call the Citi operator at 212-559-1000. Shareholder questions should use investorrelations@citi.com, while journalists can use the U.S. media hotline at 212-793-0710. Customers should avoid sending passwords, PINs, or Social Security numbers through ordinary email.
Citigroup Headquarters & Corporate Office Address
Citigroup’s current corporate headquarters
Citigroup Inc.
388 Greenwich Street
New York, NY 10013
United States
Corporate Phone: 212-559-1000.
New York Corporate Headquarters
388 Greenwich Street
New York, NY 10013
United States
Citigroup’s current 2025 Form 10-K identifies this location as its principal executive offices.
Current Chair and CEO
Jane Fraser
She currently serves as
Chair of the Board
and
Chief Executive Officer.
Current CFO
Gonzalo Luchetti
Citi announced that Luchetti became Chief Financial Officer in March 2026.
Current Workforce
As of December 31, 2025
Approximately 226,000 full-time employees
Approximately 31% were based in the United States.
Current Global Reach
Citi operates in
More than 180 countries and jurisdictions.
2025 Revenue
Citi reported
$85.2 billion in 2025 revenue.
Core Businesses
Citi’s five current major businesses are
Services
Markets
Banking
Wealth
U.S. Personal Banking.
Stock Listing
Citigroup trades on
New York Stock Exchange
Ticker
C.
How to File a Complaint Against Citi
Customers should first identify whether the issue involves a Citi credit card, deposit account, debit card, loan, investment account, fraud matter, or another service because the correct support channel differs by product. Keep statements, transaction dates, case numbers, correspondence, screenshots, and any disputed amounts before escalating.
Step 1: Contact Citi Customer Service
For Citi credit cards, call 1-800-950-5114. For debit-card issues, use 1-888-248-4226. Explain the problem clearly, identify the disputed transaction or service, and ask the representative to document the complaint. Keep the date, representative’s name if available, and any reference number supplied. Fraud-related card support is available 24/7.
Step 2: Request Supervisor or Specialized Review
If the first representative cannot resolve the issue, ask for supervisor or specialist review. Provide the existing case number, the amount or transaction involved, previous responses, and the exact resolution being requested. For suspected phishing or fraudulent Citi emails, forward the suspicious message to spoof@citi.com rather than responding to it.
Step 3: Send Written Customer Correspondence
For Citi credit-card general correspondence, Citi currently publishes Citibank Customer Service, P.O. Box 6500, Sioux Falls, SD 57117. Written complaints should include the customer’s contact information, relevant account details, dates, transaction references, earlier complaint history, and copies rather than originals of supporting documents.
Step 4: Escalate Serious Corporate Matters
For a serious unresolved corporate matter, correspondence can be directed to Citigroup Inc., 388 Greenwich Street, New York, NY 10013. Include a concise chronology and the complaint-reference information already generated through Customer Service. The headquarters operator is 212-559-1000.
Step 5: Contact the Appropriate External Regulator if Necessary
If the complaint remains unresolved, the appropriate external process depends on the financial product. Consumer banking or credit-card complaints may be submitted to the Consumer Financial Protection Bureau, while banking matters can also involve the Office of the Comptroller of the Currency, FDIC, or another regulator depending on the entity and issue. Investment or securities complaints can involve FINRA or the SEC. Preserve all statements, complaint records, correspondence, and Citi responses before escalating.
