About BNY Mellon

BNY is the corporate brand of The Bank of New York Mellon Corporation, one of the world’s largest financial-services institutions. The company traces its history to The Bank of New York, founded in 1784 by Alexander Hamilton and other investors, while the modern organization was created through the 2007 combination of The Bank of New York and Mellon Financial Corporation.

BNY provides a broad range of institutional financial services, including asset servicing, custody, investment management, wealth management, clearing, collateral management, treasury services, and related financial solutions. The company serves clients across more than 100 markets and maintains operations in numerous countries.

BNY is headquartered at 240 Greenwich Street, New York, NY 10286, in Lower Manhattan. The company continues to operate as a major global financial-services provider, helping institutions manage, move, and safeguard financial assets.

Quick Information

Industry

Banking and Financial Services

Corporate Brand

BNY

Corporate Phone Number

+1 212-495-1784

Customer Service Number

Customer support varies by BNY product and service.

Corporate Office Address

240 Greenwich Street
New York, NY 10286
United States

Headquarters Address

240 Greenwich Street
New York, NY 10286
United States

Email

BNY primarily uses department-specific contact forms rather than one universal customer-service email.

Assets Under Custody / Administration

Approximately $59.4 trillion as of March 31, 2026

Assets Under Management

Approximately $2.1 trillion as of March 31, 2026

Markets Served

100+

Business Type

Global Financial Institution

Website

www.bny.com

BNY Products & Services

BNY primarily serves institutional, corporate, wealth, and investment clients.

Asset Servicing

BNY provides custody, accounting, administration, and related services for financial assets.

Global Payments

The company provides payment and transaction services to businesses and financial institutions.

Corporate Trust

BNY provides trustee and agency services for debt and structured financial transactions.

Wealth Management

BNY Wealth provides investment and wealth-management services.

Investment Management

BNY Investments provides asset-management capabilities.

Clearance and Collateral Management

BNY supports securities clearing, collateral services, and financial-market infrastructure.

Depositary Receipts

The company provides depositary receipt services for global issuers and investors.

BNY Corporate Phone Numbers

Corporate Headquarters Directory

+1 212-495-1784

BNY currently publishes this number for Corporate Directory inquiries at its New York headquarters. (bny.com)

Investor / Computershare Support

1-800-205-7699

BNY publishes this number for certain shareholder support needs. (bny.com)

Other Product Support

Different BNY businesses use specialized telephone numbers and client portals.

How to Reach a Real Person at BNY

For general corporate directory assistance, call:

+1 212-495-1784

For an existing BNY product or institutional account, use the support information provided by the relevant BNY business.

Before contacting BNY, have:

• Business or institution name
• Account or service involved
• BNY business unit
• Relevant reference number
• Description of the concern

available.

BNY also provides a dedicated Customer Complaint form through its support website. (bny.com)

BNY Headquarters & Corporate Office Address

BNY Corporate Headquarters

The Bank of New York Mellon Corporation
240 Greenwich Street
New York, NY 10286
United States

Corporate Directory: +1 212-495-1784

BNY’s current corporate pages and 2026 proxy statement confirm this headquarters address. (bny.com)

BNY maintains additional offices across the United States and internationally.

How to File a Complaint Against BNY

Step 1: Contact Your BNY Service Team

Begin with your regular account or client representative.

Step 2: Use BNY Support

Access the appropriate support channel for your BNY product.

Step 3: Submit the Customer Complaint Form

BNY provides an official complaint form through its website. (bny.com)

Step 4: Request Further Review

Keep transaction, correspondence, and case information.

Step 5: Contact Corporate Headquarters

BNY
240 Greenwich Street
New York, NY 10286

Step 6: Financial or Regulatory Complaints

Different financial products may fall under different banking, securities, or financial regulators.

Step 7: Fraud or Security Issues

Suspected unauthorized activity should be reported immediately through the applicable BNY service channel.