About BNY

BNY is the current corporate brand of The Bank of New York Mellon Corporation, one of the world’s largest financial services institutions. Its history traces to 1784, when The Bank of New York was founded by Alexander Hamilton. The company is the oldest bank in the United States and has played a major role in securities servicing, custody, markets, investment management, wealth management, and financial infrastructure.

BNY provides services to corporations, banks, governments, institutional investors, asset managers, broker-dealers, family offices, wealth clients, and other sophisticated financial-market participants. Major businesses include asset servicing, custody, clearing, collateral management, treasury services, corporate trust, depositary receipts, investment management, wealth management, Pershing brokerage infrastructure, and market services.

BNY is publicly traded on the New York Stock Exchange. In May 2026, the company changed its stock ticker from BK to BNY to align the listed security more closely with its corporate brand. BNY’s current headquarters remains 240 Greenwich Street, New York, New York 10286. As of December 31, 2025, BNY and its subsidiaries employed approximately 48,100 full-time employees worldwide.

Quick Information

Corporate Phone Number

212-495-1784

Customer Service Number

BNY does not operate one universal retail Customer Service number. Clients should use the specialized support channel associated with their BNY product or service.

Corporate Office Address

240 Greenwich Street, New York, NY 10286

Headquarters Address

240 Greenwich Street, New York, NY 10286

Email

BNY directs general support through its official contact and support systems rather than one universal public customer-service email.

Industry

Banking, Asset Servicing, Investment Management and Financial Services

Founded

1784

No. of Employees

Approximately 48,100 full-time employees as of December 31, 2025

Corporate Office Hours

A universal public headquarters schedule is not published. Business and client-support hours vary by service.

Website

BNY.com

Investor Relations

BNY Investor Relations

Careers Page

BNY Careers

BNY Products & Services

Asset Servicing

BNY provides custody, accounting, administration, and related services for institutional investment assets.

Global Custody

The company safeguards and administers securities and other financial assets for major institutions around the world.

Clearance and Collateral Management

BNY supports securities clearing, collateral management, financing, and settlement processes.

Corporate Trust

BNY provides trustee, agency, and administrative services for debt issuers and structured financial products.

Depositary Receipts

BNY offers depositary receipt services that help companies access international capital markets.

Treasury Services

The company provides payment, liquidity, cash-management, and treasury solutions for institutions and corporations.

Global Payments

BNY supports high-volume domestic and international financial transactions.

Markets Services

The company participates in foreign exchange, securities finance, liquidity, and other institutional market activities.

Investment Management

BNY Investments provides access to investment-management capabilities across multiple strategies and asset classes.

Wealth Management

BNY Wealth provides investment, planning, custody, banking, and wealth-management solutions for high-net-worth individuals, families, family offices, foundations, and institutions.

Pershing

BNY Pershing provides clearing, custody, technology, investment solutions, and operational infrastructure to broker-dealers, registered investment advisers, and wealth-management firms.

Data and Analytics

BNY provides data-management, reporting, analytics, and technology solutions for financial institutions.

Digital Assets

BNY has expanded infrastructure and services supporting eligible digital-asset activities.

Alternative Investment Services

The company provides servicing solutions for private equity, hedge funds, real assets, credit, and other alternative investments.

BNY Corporate Phone Numbers

Corporate Phone Number

212-495-1784

This is BNY’s verified Corporate Directory number.

Corporate Headquarters Number

212-495-1784

BNY publishes this number with its 240 Greenwich Street headquarters.

Headquarters Number

212-495-1784

This is the principal verified headquarters contact.

Corporate Office Number

212-495-1784

Corporate-directory inquiries can be directed to this number.

Customer Service Number

BNY is primarily an institutional financial-services provider and does not publish one universal retail Customer Service number.

Customers and institutional clients should use their product-specific support contact.

Customer Support Number

Support numbers differ by BNY business, product, platform, and client relationship.

Toll-Free Number

No single universal BNY toll-free Customer Service number applies across all businesses.

Media / Press Number

866-849-0379

BNY publishes this corporate media contact number.

Transfer Agent Number

800-205-7699

Computershare handles applicable BNY shareholder-account matters.

Investor Relations Number

Investor contacts should be handled through BNY’s dedicated Investor Relations resources.

Pershing Support

Pershing clients should use their assigned Pershing servicing contacts and platform-specific support resources rather than the general Corporate Directory.

Human Resources Number

A universal public BNY HR number is not prominently published.

Job candidates should use BNY Careers.

How to Reach a Real Person at BNY

For general corporate-directory assistance, call 212-495-1784. This number can help direct appropriate corporate inquiries but should not be treated as a universal support desk for every BNY financial product.

Existing institutional clients should use the servicing number, relationship manager, platform support channel, or secure portal associated with their account. BNY maintains a dedicated complaint process for customers whose issue has not been resolved through ordinary support channels.

BNY Headquarters & Corporate Office Address

BNY Corporate Headquarters

The Bank of New York Mellon Corporation / BNY
240 Greenwich Street
New York, NY 10286

This is BNY’s current corporate headquarters.

Pershing New York Operations

BNY Pershing also maintains operations at the Greenwich Street headquarters.

BNY Pershing Corporate Headquarters

One Pershing Plaza
Jersey City, NJ 07302

This is Pershing’s corporate headquarters and should not be confused with BNY’s parent-company headquarters.

Other BNY Offices

BNY maintains offices throughout the United States and internationally.

Regional offices do not replace the 240 Greenwich Street corporate headquarters.

How to File a Complaint Against BNY

Step 1: Contact Your Existing BNY Service Team

Begin with your relationship manager, account team, platform support desk, or other BNY representative.

Step 2: Explain the Issue Clearly

Provide the relevant account, transaction, product, service, and communication details.

Step 3: Request Internal Escalation

If the initial service team cannot resolve the issue, ask for review by the appropriate manager or escalation unit.

Step 4: Submit BNY’s Customer Complaint Form

BNY maintains an official complaint form for unresolved client issues.

Use it to create a formal written record.

Step 5: Provide Supporting Documentation

Keep statements, transaction records, contracts, correspondence, screenshots, and other relevant documents.

Step 6: Contact the Appropriate BNY Business

Complaints involving Pershing, Wealth Management, Investment Management, Corporate Trust, or other specialized units may require business-specific handling.

Step 7: Contact BNY Corporate Headquarters

For an appropriate unresolved corporate matter:

BNY
240 Greenwich Street
New York, NY 10286

Corporate Directory: 212-495-1784

Step 8: Keep Complete Records

Document case numbers, communications, dates, representative names, and proposed resolutions.

Step 9: Contact the Appropriate Financial Regulator

If a regulated financial complaint remains unresolved, the appropriate banking, securities, or other regulatory authority may have jurisdiction depending on the service involved.