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- BNY Mellon
About BNY
BNY is the current corporate brand of The Bank of New York Mellon Corporation, one of the world’s largest financial services institutions. Its history traces to 1784, when The Bank of New York was founded by Alexander Hamilton. The company is the oldest bank in the United States and has played a major role in securities servicing, custody, markets, investment management, wealth management, and financial infrastructure.
BNY provides services to corporations, banks, governments, institutional investors, asset managers, broker-dealers, family offices, wealth clients, and other sophisticated financial-market participants. Major businesses include asset servicing, custody, clearing, collateral management, treasury services, corporate trust, depositary receipts, investment management, wealth management, Pershing brokerage infrastructure, and market services.
BNY is publicly traded on the New York Stock Exchange. In May 2026, the company changed its stock ticker from BK to BNY to align the listed security more closely with its corporate brand. BNY’s current headquarters remains 240 Greenwich Street, New York, New York 10286. As of December 31, 2025, BNY and its subsidiaries employed approximately 48,100 full-time employees worldwide.
Quick Information
Corporate Phone Number
212-495-1784
Customer Service Number
BNY does not operate one universal retail Customer Service number. Clients should use the specialized support channel associated with their BNY product or service.
Corporate Office Address
240 Greenwich Street, New York, NY 10286
Headquarters Address
240 Greenwich Street, New York, NY 10286
BNY directs general support through its official contact and support systems rather than one universal public customer-service email.
Industry
Banking, Asset Servicing, Investment Management and Financial Services
Founded
1784
No. of Employees
Approximately 48,100 full-time employees as of December 31, 2025
Corporate Office Hours
A universal public headquarters schedule is not published. Business and client-support hours vary by service.
Website
BNY.com
Investor Relations
BNY Investor Relations
Careers Page
BNY Careers
BNY Products & Services
Asset Servicing
BNY provides custody, accounting, administration, and related services for institutional investment assets.
Global Custody
The company safeguards and administers securities and other financial assets for major institutions around the world.
Clearance and Collateral Management
BNY supports securities clearing, collateral management, financing, and settlement processes.
Corporate Trust
BNY provides trustee, agency, and administrative services for debt issuers and structured financial products.
Depositary Receipts
BNY offers depositary receipt services that help companies access international capital markets.
Treasury Services
The company provides payment, liquidity, cash-management, and treasury solutions for institutions and corporations.
Global Payments
BNY supports high-volume domestic and international financial transactions.
Markets Services
The company participates in foreign exchange, securities finance, liquidity, and other institutional market activities.
Investment Management
BNY Investments provides access to investment-management capabilities across multiple strategies and asset classes.
Wealth Management
BNY Wealth provides investment, planning, custody, banking, and wealth-management solutions for high-net-worth individuals, families, family offices, foundations, and institutions.
Pershing
BNY Pershing provides clearing, custody, technology, investment solutions, and operational infrastructure to broker-dealers, registered investment advisers, and wealth-management firms.
Data and Analytics
BNY provides data-management, reporting, analytics, and technology solutions for financial institutions.
Digital Assets
BNY has expanded infrastructure and services supporting eligible digital-asset activities.
Alternative Investment Services
The company provides servicing solutions for private equity, hedge funds, real assets, credit, and other alternative investments.
BNY Corporate Phone Numbers
Corporate Phone Number
212-495-1784
This is BNY’s verified Corporate Directory number.
Corporate Headquarters Number
212-495-1784
BNY publishes this number with its 240 Greenwich Street headquarters.
Headquarters Number
212-495-1784
This is the principal verified headquarters contact.
Corporate Office Number
212-495-1784
Corporate-directory inquiries can be directed to this number.
Customer Service Number
BNY is primarily an institutional financial-services provider and does not publish one universal retail Customer Service number.
Customers and institutional clients should use their product-specific support contact.
Customer Support Number
Support numbers differ by BNY business, product, platform, and client relationship.
Toll-Free Number
No single universal BNY toll-free Customer Service number applies across all businesses.
Media / Press Number
866-849-0379
BNY publishes this corporate media contact number.
Transfer Agent Number
800-205-7699
Computershare handles applicable BNY shareholder-account matters.
Investor Relations Number
Investor contacts should be handled through BNY’s dedicated Investor Relations resources.
Pershing Support
Pershing clients should use their assigned Pershing servicing contacts and platform-specific support resources rather than the general Corporate Directory.
Human Resources Number
A universal public BNY HR number is not prominently published.
Job candidates should use BNY Careers.
How to Reach a Real Person at BNY
For general corporate-directory assistance, call 212-495-1784. This number can help direct appropriate corporate inquiries but should not be treated as a universal support desk for every BNY financial product.
Existing institutional clients should use the servicing number, relationship manager, platform support channel, or secure portal associated with their account. BNY maintains a dedicated complaint process for customers whose issue has not been resolved through ordinary support channels.
BNY Headquarters & Corporate Office Address
BNY Corporate Headquarters
The Bank of New York Mellon Corporation / BNY
240 Greenwich Street
New York, NY 10286
This is BNY’s current corporate headquarters.
Pershing New York Operations
BNY Pershing also maintains operations at the Greenwich Street headquarters.
BNY Pershing Corporate Headquarters
One Pershing Plaza
Jersey City, NJ 07302
This is Pershing’s corporate headquarters and should not be confused with BNY’s parent-company headquarters.
Other BNY Offices
BNY maintains offices throughout the United States and internationally.
Regional offices do not replace the 240 Greenwich Street corporate headquarters.
How to File a Complaint Against BNY
Step 1: Contact Your Existing BNY Service Team
Begin with your relationship manager, account team, platform support desk, or other BNY representative.
Step 2: Explain the Issue Clearly
Provide the relevant account, transaction, product, service, and communication details.
Step 3: Request Internal Escalation
If the initial service team cannot resolve the issue, ask for review by the appropriate manager or escalation unit.
Step 4: Submit BNY’s Customer Complaint Form
BNY maintains an official complaint form for unresolved client issues.
Use it to create a formal written record.
Step 5: Provide Supporting Documentation
Keep statements, transaction records, contracts, correspondence, screenshots, and other relevant documents.
Step 6: Contact the Appropriate BNY Business
Complaints involving Pershing, Wealth Management, Investment Management, Corporate Trust, or other specialized units may require business-specific handling.
Step 7: Contact BNY Corporate Headquarters
For an appropriate unresolved corporate matter:
BNY
240 Greenwich Street
New York, NY 10286
Corporate Directory: 212-495-1784
Step 8: Keep Complete Records
Document case numbers, communications, dates, representative names, and proposed resolutions.
Step 9: Contact the Appropriate Financial Regulator
If a regulated financial complaint remains unresolved, the appropriate banking, securities, or other regulatory authority may have jurisdiction depending on the service involved.
