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- BNY Mellon
About BNY Mellon
BNY is the corporate brand of The Bank of New York Mellon Corporation, one of the world’s largest financial-services institutions. The company traces its history to The Bank of New York, founded in 1784 by Alexander Hamilton and other investors, while the modern organization was created through the 2007 combination of The Bank of New York and Mellon Financial Corporation.
BNY provides a broad range of institutional financial services, including asset servicing, custody, investment management, wealth management, clearing, collateral management, treasury services, and related financial solutions. The company serves clients across more than 100 markets and maintains operations in numerous countries.
BNY is headquartered at 240 Greenwich Street, New York, NY 10286, in Lower Manhattan. The company continues to operate as a major global financial-services provider, helping institutions manage, move, and safeguard financial assets.
Quick Information
Industry
Banking and Financial Services
Corporate Brand
BNY
Corporate Phone Number
+1 212-495-1784
Customer Service Number
Customer support varies by BNY product and service.
Corporate Office Address
240 Greenwich Street
New York, NY 10286
United States
Headquarters Address
240 Greenwich Street
New York, NY 10286
United States
BNY primarily uses department-specific contact forms rather than one universal customer-service email.
Assets Under Custody / Administration
Approximately $59.4 trillion as of March 31, 2026
Assets Under Management
Approximately $2.1 trillion as of March 31, 2026
Markets Served
100+
Business Type
Global Financial Institution
Website
BNY Products & Services
BNY primarily serves institutional, corporate, wealth, and investment clients.
Asset Servicing
BNY provides custody, accounting, administration, and related services for financial assets.
Global Payments
The company provides payment and transaction services to businesses and financial institutions.
Corporate Trust
BNY provides trustee and agency services for debt and structured financial transactions.
Wealth Management
BNY Wealth provides investment and wealth-management services.
Investment Management
BNY Investments provides asset-management capabilities.
Clearance and Collateral Management
BNY supports securities clearing, collateral services, and financial-market infrastructure.
Depositary Receipts
The company provides depositary receipt services for global issuers and investors.
BNY Corporate Phone Numbers
Corporate Headquarters Directory
+1 212-495-1784
BNY currently publishes this number for Corporate Directory inquiries at its New York headquarters. (bny.com)
Investor / Computershare Support
1-800-205-7699
BNY publishes this number for certain shareholder support needs. (bny.com)
Other Product Support
Different BNY businesses use specialized telephone numbers and client portals.
How to Reach a Real Person at BNY
For general corporate directory assistance, call:
+1 212-495-1784
For an existing BNY product or institutional account, use the support information provided by the relevant BNY business.
Before contacting BNY, have:
- Business or institution name
- Account or service involved
- BNY business unit
- Relevant reference number
- Description of the concern
available.
BNY also provides a dedicated Customer Complaint form through its support website. (bny.com)
BNY Headquarters & Corporate Office Address
BNY Corporate Headquarters
The Bank of New York Mellon Corporation
240 Greenwich Street
New York, NY 10286
United States
Corporate Directory: +1 212-495-1784
BNY’s current corporate pages and 2026 proxy statement confirm this headquarters address. (bny.com)
BNY maintains additional offices across the United States and internationally.
How to File a Complaint Against BNY
Step 1: Contact Your BNY Service Team
Begin with your regular account or client representative.
Step 2: Use BNY Support
Access the appropriate support channel for your BNY product.
Step 3: Submit the Customer Complaint Form
BNY provides an official complaint form through its website. (bny.com)
Step 4: Request Further Review
Keep transaction, correspondence, and case information.
Step 5: Contact Corporate Headquarters
BNY
240 Greenwich Street
New York, NY 10286
Step 6: Financial or Regulatory Complaints
Different financial products may fall under different banking, securities, or financial regulators.
Step 7: Fraud or Security Issues
Suspected unauthorized activity should be reported immediately through the applicable BNY service channel.
