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- Aspen Dental
Aspen Dental Management, Inc. is a dental support organization, a dental practice management corporation that provides business support and administrative services in the US. Its headquarters is in DeWitt, New York. Aspen Dental dentists are committed to providing care that addresses both your short- and long-term oral health needs.
Industry
Dental Corporation
Services
- General Dentistry
- Emergency Dental Care
- Cosmetic Dentistry
- Dentures and Partials
- Dental Implants
- Orthodontics
- Oral Surgery
- Endodontics
- Periodontics
- Pediatric Dentistry
- Sedation Dentistry
Established
1998
Corporate Phone Number
(844) 296-0187
Customer Support Phone Number
(844) 372-4387
No of Employees
10,000+
Headquartered Address
281 Sanders Creek Pkwy, East Syracuse,
NY 13057
The Aspen Dental Competitors
Senior Management
Bob Fontana — CEO/ President
Chairman, TAG – The Aspen Dental Group/Founder & CEO, Aspen Dental. Robert Fontana has served as Aspen Dental’s Chief Executive Officer since he founded the company in 1998. He is also Chairman of The Aspen Group.
bob@aspendental.com
Alex Weiss — Sr. Vice President of finance
Alex Weiss serves as the Senior Vice President of Finance of Aspen Dental Management, Inc. (ADMI). Alex started at Aspen Dental Management, Inc. (ADMI) in May of 2017. Alex currently resides in Syracuse, New York Area.
Julie Nitsche — Division Vice President of Operations
Julie Nitsche serves as the Division Vice President of Operations of Aspen Dental Management, Inc. (ADMI). Julie started at Aspen Dental Management, Inc. (ADMI) in January of 2018. Julie currently resides in Buffalo/Niagara, New York Area.
Email:
customerservice@aspendental.com
Website:
Contact
https://www.aspendental.com/about/contact-us/
Awards
Newsweek named Aspen Dental among America’s Greatest Workplaces for Diversity and Inclusion in 2023.
Trustpilot Reviews
Terry Rogers
Shatika James
Melody
Yelp Reviews
Dale B.
Ray F.
Google Reviews (Aspen Dental – Dewitt, NY)
Annette Marrow
Susan Wetzel
Most Common Dental FAQs
Do you take on new patients?
Indeed, we enjoy having new patients join us. When you first visit Aspen Dental, you will have a consultation with your care team and a thorough oral examination, which may involve X-rays. We will go over your individual treatment plan, payment alternatives, and appointment scheduling during this session, and we will be pleased to address any questions you may have.
How do I go about making an appointment?
At Aspen Dental, making an appointment is simple. Click “Schedule Appointment” in the upper right corner of AspenDental.com, give them a call at 1-800-277-3633, or use the website’s search function to find a dentist in your area by entering your zip code, city, or state.
How can I get out of my appointment?
You can contact your neighborhood Aspen Dental clinic to postpone or cancel your dental appointment. If you need to change or cancel the appointment, they will help you.
How can I change my appointment time?
To change the time of an appointment, just do these three simple steps:
- Visit the website to see the details of your nearby Aspen Dental office.
- Call them and they will assist you in rescheduling your appointment.
- When you contact, find out the office’s cancellation policy.
Is it possible to book a first visit solely for a teeth cleaning?
Dental cleanings are essential, but before anything else, we must assess your general oral health. We will be pleased to arrange for your cleaning after your initial examination.
Articles
Recent study links vaping to oral cancer, highlights dentists’ role in early detection
Dental Service Organizations: Myths vs. Facts
Dental Dilemma: Quick Fixes vs. Professional Care
Careers
Location Tulsa, Oklahoma, United States
Location Los Lunas, New Mexico, United States
This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Aspen Dental Address, Corporate Number and more.
Victoria Everett
I want a refund for dentures from you. I have suffered through so much inadequate practices from this company. I am still wearing a temporary denture , after months of incompetence. Furthermore, I have left numerous messages for Tim, manager of the Daphne, Alabama office, who insisted that I only had to speak to him, and everything would be handled. I have been going through this for months, and I am through with you. I want my money back so I can see a real dentist. Do not make me have to ask twice, or I will find a lawyer, and most likely, file class action suit. I am tired of being ignored.
matt pfarr
I’m in the same boat. The surgeon broke my lower jaw in two places and the nerve in my lower jaw was damaged and I can’t feel the right side. I had another surgeon look at it from Aspen and she said I didn’t pay to have the bones trimmed and smoothed. I DID! She then said she would preform the needed surgery. Numerous calls were made and return calls were never made. All the way to the director.
I had it done after she lied and said she didn’t tell me the other surgeon screwed me up. Now three weeks post surgery I have made several calls and left messages. Now there is confusion what office I need to go to. Do I go to the office with more caring employees or do I return to the one where people are rude, makes it sound like this is all my fault… I should have called in or stopped. I’ve been embarrassed to even go out of my house for months. Also, who wants to go to a dental office where they have signs posted asking people to not spit on the floor or clip their fingernails. I wanted to vomit.
Rose
Did you ever get your refund?
Sarah F
Which dental office did you go to? As I have went to an Aspen Dental Office in Battle Creek and it’s been quite a negative experience going into 15 months later and still not a proper denture to wear. Am told that in 2 more visits I’ll have proper dentures to wear. However I have lost faith in their ability to produce a denture I’ll ever be able to wear. Not to mention the cost i endured, for which I had to save to afford to begin with. I’m thinking if my dentures are not made properly in the next 2 visits I’ll be considering legal action as well.
Janice Burton
I recently went to your Midland MI office for a TOOTH EXTRACTION ONLY. I left with said tooth still intact and a bill to a credit card company for almost $1000! I am contacting the Better Business Bureau to discuss action against your company. I only wanted a tooth extracted and instead was told and duped into signing papers that some fast talking woman that you employ talked me into against my better judgement. Furthermore, I was told, and I repeat, ” I think you need to use an electronic toothbrush. I am sending you hone with one.” I was charged $125.00 for this toothbrush without being told that I would be. I will be contacting your manager at this office as well as the Care Credit company that she MADE ME UNWILLINGLY sign up for very soon to have a refund of this charge for things I have not agreed to reversed. If it is not, I shall contact my lawyer and gave it reversed and your company tarnished for the rest of the Midland MI community. I would like this done immediately!
B. Flynn
This company has become the laughing stock of the dentistry world. I was a client in the original Syracuse NY area and everything was pretty good. I moved away from the area and kept Aspen Dental as my dentist. What a mistake!!!!!! Not only do they cancel appointments on you or change times after you already confirm the time and date, they screw up procedures so you have to keep coming back. That’s what everyone wants? Right? 4 attempts at a crown, on the same tooth! Then there’s the billing Department. Good Lord!!! never put new insurance in properly so they billed me several times on the same procedure, then it took going in twice with bank statements to prove I had paid them and now I’m trapped. Going in for the 5th time on this one crown.
Dawn S
This office is dirty it smells bathroom blood and not Ben cleaned the service they are ok but lack of people work. Appointments no dr available never called to arise the customer. The service I had done is causing me headaches. My mouth is still sore after 2months.
Sally dreher
I’m furious!! I waited 2 months to have a broken filling fixed. On the day of my appointment, the dentist in the st. Clair Pennsylvania office decided to fill 2 cavities that i didn’t even know i had and leave the exposed tooth to fill until the end of March! STUPIDITY!!… I’M BEYOND ANGRY!!!
Danielle Painter
They convinced me to apply for the credit card to pay for my $1700 deep cleaning. I haven’t had any dental work done, decided to cancel with them and never used the credit card. Now, I’m being billed for a service and credit card I never used
Mary
They tried the same thing with us told us we had peritonitis and had to have deep cleaning I told him I wasn’t doing no such thing I was going for a second opinion we got our second opinion yesterday me or my husband does not have that and does not need deep cleaning. If you could get a bunch of people together and contact me I can talk to my attorney and she will file a class action lawsuit against them. We need to stop them they charged a friend of mine $7,000 just to pull out wisdom teeth. This was a friend that doesn’t understand stuff most of his family’s autistic. Someone needs to stop them there was a post made by a dentist that work for them for 7 years and on two of their practices and he says they are out to get money off of everybody they can and they don’t care about the patients
Ray balcom
I would like to join your lawsuit against Aspen dental I had all my teeth pulled and my I’m still wearing my temporary dentures and it looks like I’m chewing tobacco on my bottom denture they still haven’t gotten my dentures right if I could help with your lawsuit please contact me Ray balcom at 334-201-5580 Dothan Alabama 36301
Tina Surface
I’m in the same boat they pulled my teeth even scraped bone .I’m still in my temporary top can’t wear the bottom never could. Now they say not enough bone for teeth to stay in an now ill need implants to get denture to stay in that are wrong to begin with.
Louis Marinconz
I faill to understand how Aspen Dental can accept my insurance when I called to make an appointment, do complete set of x-ray’s under my present insurance, yet afterwards they aren’t “in network”? This boggles my mind. If you aren’t “in network” then how do you expect to bill for x-ray’s and get paid?
BR
This place SHOULD NOT BE IN BUSINESS. I went to the office at Jericho Turnpike, Commack Long Island New York.
If my dogs had a problem with their teeth I would not go there. This place is all about getting your money and NOT providing proper dental care.
Beware stay away do not go there.
Stacey
I went to Aspen dental in Elyria, OH. They made my temporary dentures which were not made right. Dentist refuses to listen to me or remake them, he said they can be relined. Problem is the bite is wrong and it’s so curved it doesn’t fit my mouth. I can’t even bite down on them. Tried filing them down some and he won’t do it anymore which it needs to be done because if he files too much they won’t fit right. I understand that but it still can be filed down some more so it doesn’t go into my gums. If I was the dentist I would be embarrassed to even try to put them in a patients mouth. They look horrible and such a bad job in making them.
Linda Burns
My experiences haven’t been as bad as some that I have read, but I totally agree.
Surgeon who pulled my tooth was like a butcher. Temporary
denture was never right. Went in for 1st adjustment, the girl was bilingual and was passing
info to young man, no English.
They talked over me in Spanish
the whole time. 7 months later
received permanent which they
were trying to charge me
double. I contacted Dental care
and in going over my account
said they were overcharging me. Filed a Greivance and is
still under review.
Maurice Rice
Went to aspen dental Lincolnton nc. Got tricked into a hard credit for a medical card. Then a month later after being charged they got me in. I got fitted for a crown and the lady dentist or intern butchered my gum. Grinded a chunk of my gum down did say anything bout the mishap I went home in pain. Called them back the next day they set me an alarm up for 8days later so I went to the doctor the gave me antibiotics and ibuprofen 800. And the temp crown they put in is to big and and very uncomfortable. All they want to do is take money. A class’ act is needed . This place needs to be put out of business!!!!!!
christopher roberts
i’m trying see have they released my refund check
martiel kirksey
I need assistance in dealing with your Griffin Georgia location for Dr. T. Williams. I called another location to get help and have been advised they have banned me from all Aspens. They sent me home yesterday after pulling all the top and half of the bottom and i and supposed just go to another office and pay again.
CR
I understand your frustrations both & top & bottom dentures did , in 2/2022, with the top only a few issues, but made it thur, this time 3/2023 I had to get the bottom denture repaired,the manager said they would refund me my money back if I was not satisffied, not once did I ask for my money back, she repeatley told me that,when I went there this last time she said the same thing, I told her I just wanted them to be fixed right.I was not offered the option to see the dentis for her to see what she could do to make them fit comfortable in my mouth, & for some reason they don’t try to fix the issues there they always have to replace them with a new denture ? She told me that after 4 attempts she was going to have to give me a refund, your purpose is to correct the problem , and aif you were giving me a refund of what I pd for the dentures, why am I not getting the full refund, scamped .I was also not made aware of a $220.00 charge if they had to fix your denture, but I also pd. for a warranty on my dentures, I will never recommend or refer anyone to go there, so now I have to start over getting a bottom denture.I am very disappointed & dissatisfied in the services I received, because all they had to do was adjust them, & she asked me what else could she do, and I told her to fix them right !
Tammy Ward
Oh I know to well I was given a temporary bottom parcel and it was like being torched I couldn’t even talk right they broke at least 12 or 13 times in half. I believe they had a weak spot because they were not right and had to have a tooth added . They broke one time eating a recee cup anyway every time they fixed them they got wider and it didn’t really fit any more and if I ate anything at all they came out . Nothing but problems . Anyway I wasn’t even sure if I wanted them to make my denture if I was having so many problems with the temporary. Anyway they broke again so I decided to move forward. Now they want almost a thousand dollars more on something I was led to believe was paid for.And they want 200.00 dollars to fix my temporary . If it had been made correctly wouldn’t be braking why should I pay for their mistakes.Im very upset with this business and wish I had gone anywhere else but there . How do you go into work without teeth how degrading can you get, it really makes me mad .
Betty
I wish I had found this site before I when to Aspen in Prattville Al they was suppose to make full top dentures instead after all x-rays and pulling all teeth on top told me could not fill in on one tooth which was the main tooth tat was missing. They said would refund me but in stead said I had to only pay $400 just for actually pulling the teeth but of course they deducted the $400 from my bill and still charged me for everything else. I cannot believe tell you how much emotional stress this has effected me. I have no teeth and don’t know when I can get in to see someone to fix this mess.
Jay
Going through hell to get a refund hackettstown office lies as well as corporate office 24-48 hours for call back it’s been 4 days. Going to file complaint with better business bureau and call credit card company. Maybe even 7 on your side let the media tear them up
Cheryl Husted
I went to Aspen dental in Lewiston Idaho and the office manager is rude, I told them time and time again that I’m allergic to mint and they continue to use it my lips and mouth we’re swollen for weeks, and I told them again the office manager said if I don’t like it go somewhere else, after they were paid twelve thousand dollars, they need to close this place down, if this continues I’m going to have a law suit against them.
Lee
Office, Harrisonburg, VA . They had a gentleman that was on the job training for 3 months, and he tried hard to make a denture but he didn’t have the training. I went there for several months and he just couldn’t get it right. The doctor assured me that it would be nice. The front teeth were not centered so he tried again. Finally they made me leave their office, the office manager stated that they would not do any more services for me, and made me leave. I was shocked and then of course I still get a bill.
Virginia martinak
I went to an Aspen to get my teeth pulled and get dentures in November 2022. I have not received my permanent ones yet they keep call me back in they messed uI went to Aspen to get my teeth pulled and get dentures in November 2022. I have not received my permanent ones yet they keep coming back in they messed up the heat put stuff in my temp temporary. Pete and I have been going back like every three weeks or a couple times within a couple months now I don’t go back till May and they want to do another impression on my mouth. I am not happy with his teeth they run my mouth. I can’t keep them in the bottom teeth don’t fit at all that and I they do nothing with the bottom ones there is black stuff. All of my bottom ones I never wore because I don’t stay in. I have showed him and she said nothing, I want my money back what is just some of it because proponent teeth keep that but I want some of my money back if you can’t give me some give it all I should have my permanent teeth already. It’s gonna be almost 6 months and I’m not have my permanent teeth yet , they keep putting stuff on it inside. I want my money back.
Susan
I have had two crowns done and I am Very satisfied! The care I received was outstanding!
Dolores White
This is the 3rd top denture and it is not right. The bottoms were fine until they were messing around with them and dropped and broke them, now I have bottoms that look like a ballerina’s skirt. Have been calling the Arden NC office for 4 months now to set up an appointment to come in and get them fixed. I see now why they want you to schedule your first appointment online, they don’t return calls. I’ve had the aortic valve in my heart replaced without cracking my chest open and they can not make a decent set of dentures. The dentures I am wearing are 20 years old and there are worn down to nothing. but they still fit so why can they not make a set that does?
Lena
Where do I begin all this unprofessional, inadequate, discerning, with much more to say in my upcoming review. It has been a nightmare from day one…
Lori Curry
The Aspen dental in Warner Robins Georgia hasn’t sent the information that the insurance company is requesting to pay their portion of my claim. They have every excuse in the world and after 6 months my claims are still being denied because of this, so technically this makes me responsible for the whole bill of which I’m starting to wonder if the charges are legitimate. I am somewhat relieved to have found these reviews although most are worse than what I’ve experienced. I would love to join in a class action lawsuit against these incompetents. I am searching for any legal option available. I will also contact the BBB in our area. The administrative staff seems to think my repeated visits are funny and seems to enjoy taking me in circles. They keep blaming the corporate office. That is what prompted me to investigate via internet. I am appalled at what I am seeing in these awful reviews.
Lori Curry
I left a reply. I don’t see it posted. Is the comment section bogus too? Because the Aspen dental in Warner Robins Georgia is disgusting.
Kimberly parker
Same with me… I have been too three different Aspen in the Nashville Tennessee area… They treat you like a file number.. rush in and rush out… My permanent teeth DO NOT FIT right… Now they want more money to do adjustments.. I paid almost 8 grand for BAD service… It’s there scam you pay all the money upfront then they screw you over in the end… I talk with a lisp now. I want a refund…
Mrs. Brown
I am KiSherri Brown, I called today to reschedule my appointment for 24 August 2023 because I received a call from your office today stating that I needed to call and reschedule my appointment to a time when the doctor would be in. I understand people have emergencies and things come up, therefore, I have no issue with rescheduling. I called your office today at 4:42 PM and Nesha answered the phone and immediately put me on hold, that wasn’t a problem at all. The problem lies where she continued to send me to hold multiple times for 15 minutes until you all closed and when she put me back on hold the final time the recording stated that I needed to call back during normal business hours. I did call during normal business hours and it was very unprofessional for Nesha to continue to put me on hold for 15 minutes and not even check back to see if I was still there and inform me that she would be with me shortly. This was an intentional thing that she has done and not the first unprofessional experience I have had with her. I would like for this to be reconciled, I need to reschedule my appointment as soon as possible. I will not be able to wait another 6 months. The quicker I can get my tooth put in the sooner you all will not have to deal with me as a patient. I have paid for my services and I would like to get them done. I am trying my best to be cordial and handle this with poise, but your receptionist or (whatever her position is) Nesha is making this really hard. I will be contacting corporate about this and her continued disrespect agiain to paying customers and her lack of professionalism. My phone number is listed below, please get back to me as soon as possible. And for your reference to verify that I did call before the end of business see the picture attached below and the time you all close was the amount of time that I was continually placed on hold.
Mary Sigmon
This is horrible I saw one of the comments went to the same place that we went to. But just want to let you know I sent all these comments to my lawyer friend. This place definitely needs to be taken down I reported them to my insurance company for bogus diagnosis and bogus charges. If everybody pulls together I think we can stop Aspen Dental and close them down.