Aspen Dental Headquarters & Corporate Office

About Aspen Dental

Aspen Dental Management, Inc. (ADMI) is one of the largest and fastest-growing dental support organizations (DSOs) in the United States, providing comprehensive non-clinical business support, administrative services, and infrastructure to a network of independently owned and operated Aspen Dental-branded practices across the country. Founded in 1998 in DeWitt, New York, by Bob Fontana — originally as a spin-off of Great Expressions Dental Centers — Aspen Dental spent its first two decades growing primarily in the northeastern United States before dramatically accelerating its national expansion, now supporting more than 1,100 dental offices across 48 states serving more than 5.2 million patient visits annually as of full year 2025. Aspen Dental is part of The Aspen Group (TAG) — one of the largest consumer healthcare portfolios in the United States — which supports 5,300+ clinicians across 1,429+ locations through five brands: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. TAG surpassed $4.2 billion in annualized net revenue in H1 2025, representing 8% year-over-year growth. The company relocated its primary headquarters from East Syracuse, New York to 800 W. Fulton Market in Chicago’s Fulton Market District in October 2021. Aspen Dental is led by CEO Wendell Carmona, DDS, and employs more than 10,000 corporate and support associates, with 21 new practice locations opened in 2025 alone.

Quick Information

Industry

Dental Support Organization (DSO) — Dental Care & Oral Health

Founded

1998, DeWitt, New York

Number of Employees

More than 10,000 corporate and support associates; 5,300+ clinicians systemwide

Corporate Office Hours

Monday through Friday, 8:00 AM – 5:00 PM Central Time. Patient Services available Monday through Friday, 7:00 AM – 7:00 PM CT, Saturday 8:00 AM – 5:00 PM CT.

Email

patientservices@aspendental.com — patient services and billing inquiries
findyoursmile@aspendental.com — general inquiries
accessibility@aspendental.com — accessibility and ADA accommodations

Website

www.aspendental.com

Contact Page

www.aspendental.com/about/contact-us/

Careers Page

aspendentaljobs.com

Products & Services

Aspen Dental operates a full-spectrum dental care model designed to break down barriers to access and deliver comprehensive, affordable oral health services to patients at every stage of life. Their full range of dental products and services includes:

• Comprehensive Dental Exams — full-mouth examinations including X-rays and oral cancer screening
• Teeth Cleanings & Preventive Care — routine professional cleanings, scaling, root planing, and preventive hygiene services
• Dental Implants — single-tooth implants, implant-supported bridges, and All-on-4/All-on-X full arch implant restorations; implant training capacity grew 25%+ year-over-year in 2025
• Dentures & Partials — complete and partial dentures including same-day dentures, immediate dentures, and implant-retained overdentures; Aspen Dental is the largest denture provider in the United States
• Crowns & Bridges — porcelain and zirconia dental crowns and fixed dental bridges for tooth restoration
• Root Canal Treatment — endodontic root canal therapy for infected or damaged teeth
• Tooth Extractions — simple and surgical extractions including wisdom tooth removal
• Fillings & Restorations — composite and amalgam cavity fillings and tooth restorations
• Orthodontics & Clear Aligners — Motto clear aligners (Aspen Dental’s proprietary aligner brand, with adoption up 30% year-over-year in 2025) and referral to traditional orthodontic treatment
• Teeth Whitening — in-office professional whitening and take-home whitening kit treatments
• Emergency Dental Care — same-day or next-day emergency dental appointments available at most locations for pain, broken teeth, lost fillings, and dental trauma
• Financing & Affordable Care Plans — CareCredit and in-house payment plans to make comprehensive dental treatment accessible to uninsured and underinsured patients
• TAG University — Aspen Dental’s internal clinician training program offering advanced implant surgery and clinical training to hundreds of dental providers annually

Corporate Phone Numbers

Main Patient Services Phone Number

1-844-296-0187 — primary Aspen Dental corporate and patient services line for all billing inquiries, insurance questions, appointment scheduling, and general patient support. Available Monday through Friday 7:00 AM to 7:00 PM CT, Saturday 8:00 AM to 5:00 PM CT.

Appointment Scheduling

1-800-277-3633 — dedicated toll-free appointment scheduling line. Available during business hours.

Customer Support Direct Line

1-844-372-4387 — dedicated customer support and complaints line for escalated patient service issues. Available Monday through Friday during regular business hours.

Legacy East Syracuse Office Number

(315) 454-6000 — Aspen Dental Management’s original East Syracuse, New York office line, still referenced in older regulatory filings.

How to Reach a Real Person at Aspen Dental

The fastest way to speak with a live Aspen Dental patient services representative is to call 1-844-296-0187. This line is available Monday through Friday from 7:00 AM to 7:00 PM CT and Saturday from 8:00 AM to 5:00 PM CT. When the automated system connects, listen to the menu options and press the number matching your inquiry — typically 1 for billing and insurance, 2 for appointment scheduling, or 3 for general inquiries. To reach a live agent directly, press 0 or say “representative” when prompted. For the shortest wait times, calling on weekday mornings before 9:00 AM CT is recommended.

You can also submit a patient service inquiry or formal complaint through Aspen Dental’s online contact form at aspendental.com/about/contact-us/. For billing disputes specifically, emailing patientservices@aspendental.com with your patient ID, the office location, the date of service, and a detailed description of your dispute is often the most effective route for creating a written documented record. For accessibility and ADA accommodation inquiries, email accessibility@aspendental.com. Aspen Dental also responds to public complaints and direct messages through its @AspenDental account on X (Twitter).

Aspen Dental Headquarters & Corporate Office Address

Aspen Dental Management, Inc. operates its primary corporate headquarters at 800 W. Fulton Market in Chicago’s Fulton Market District — one of Chicago’s most vibrant and transformed urban neighborhoods, located just west of the Loop near the intersection of Fulton Market and Halsted Street. The company relocated to this address in October 2021 as part of a strategic rebranding effort that reflected Aspen Dental’s national scale, its proximity to Chicago’s deep healthcare technology and talent ecosystem, and its transition from a regional DSO to a national consumer healthcare leader. The Chicago headquarters houses the Aspen Dental executive leadership team, corporate strategy, marketing, technology, finance, and the broader Aspen Group (TAG) multi-brand healthcare portfolio management team. Aspen Dental also retains a significant operational presence at its original founding office at 281 Sanders Creek Parkway in East Syracuse, New York, where key administrative and back-office support functions continue to operate.

Aspen Dental Management, Inc. — Corporate Headquarters (Chicago)

800 W. Fulton Market
Chicago, Illinois 60607
United States

Aspen Dental Management, Inc. — Original / Legacy Office (East Syracuse)

281 Sanders Creek Parkway
East Syracuse, New York 13057
United States

For all formal written patient service complaints, billing disputes, and legal correspondence, write to Aspen Dental Management, Inc., 800 W. Fulton Market, Chicago, Illinois 60607, Attn: Patient Services. Include your full name, patient ID, the practice location and address, date(s) of service, your insurance information if applicable, a detailed description of your complaint, all prior contact attempts, and the specific resolution you are requesting.

How to File a Complaint Against Aspen Dental

Step 1 — Contact the Dental Office Directly
For clinical complaints involving treatment quality, billing, or scheduling, start by contacting the specific Aspen Dental practice where your treatment occurred. Each Aspen Dental office is independently owned and operated by a licensed dentist — the Office Manager and Practice Owner have authority to address billing discrepancies, schedule corrective appointments, and issue refunds at the practice level. This is the fastest and most effective first step.

Step 2 — Call Patient Services
If the issue is not resolved at the practice level, call Aspen Dental’s Patient Services line at 1-844-296-0187 (Monday through Friday 7:00 AM to 7:00 PM CT, Saturday 8:00 AM to 5:00 PM CT). Have your patient ID, the practice location, date of service, and a description of your complaint ready. Ask the representative to log your complaint and provide a reference number for follow-up.

Step 3 — Email the Patient Services Team
For a formal written record of your complaint, email patientservices@aspendental.com. Include your full name, patient ID, the practice location, date of service, insurance details if applicable, a full description of your complaint, and the specific resolution you are requesting.

Step 4 — Submit the Online Contact Form
Submit a formal complaint through Aspen Dental’s online contact form at aspendental.com/about/contact-us/. Select the appropriate office location and describe your complaint in detail. Online submissions are reviewed by the corporate patient services team.

Step 5 — Write to the Corporate Headquarters
For unresolved billing disputes and serious clinical complaints, write to Aspen Dental Management, Inc., 800 W. Fulton Market, Chicago, Illinois 60607, Attn: Patient Services. Include all prior contacts, case numbers, supporting documents, and your desired resolution.

Step 6 — File a Complaint With Your State Dental Board
For complaints involving the clinical quality of dental treatment — including negligent care, unnecessary procedures, or ethical violations — file a formal complaint with your state dental licensing board. State dental boards regulate licensed dentists and can investigate clinical misconduct, conduct hearings, and suspend or revoke a dentist’s license.

Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Aspen Dental is listed with multiple state BBB chapters and a complaint filing typically prompts a corporate response within 14 days.

Step 8 — File a Complaint With the FTC
For complaints involving deceptive billing practices, unauthorized charges, or misleading advertising about dental services or pricing, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

Step 9 — Contact Your State Attorney General
For widespread billing fraud, deceptive pricing, or unfair business practices, file a complaint with your state Attorney General’s consumer protection office. Multiple state AGs have investigated dental support organizations in recent years for deceptive billing practices.