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- Burlington
About Burlington Stores
Burlington Stores, Inc. (NYSE: BURL) — formerly known as Burlington Coat Factory — is a major American national off-price department store retailer and one of the fastest-growing discount retail chains in the United States, operating more than 1,212 stores across 46 states, Washington D.C., and Puerto Rico as of Q4 fiscal year 2025. Founded in 1972 in Burlington, New Jersey by Monroe Milstein as a coat and outerwear factory outlet, the retailer transformed over five decades from a single coat warehouse into a full-line off-price department store competing directly with TJX Companies (T.J. Maxx, Marshalls) and Ross Stores — offering brand-name apparel, footwear, home goods, baby products, beauty, and accessories at deeply discounted off-price retail pricing. Burlington is publicly traded on the New York Stock Exchange under the ticker symbol BURL and is led by President and CEO Michael O’Sullivan.
Burlington delivered exceptional financial results in fiscal year 2025, reporting total annual sales growth of 9% on top of 11% growth in fiscal 2024 — driven by 104 net new store openings throughout the year. Q4 fiscal 2025 total sales were $3.64 billion, an 11% increase year-over-year, with 4% comparable store sales growth, 100 basis points of operating margin expansion, and a 21% increase in earnings per share — results CEO Michael O’Sullivan described as “spectacularly successful.” Burlington has guided for 8%–10% total sales growth in fiscal 2026, assuming 110 net new store openings, a new distribution center coming online in Savannah, Georgia, and adjusted EPS of $10.95–$11.45.
Quick Information
Industry
Off-Price Department Store Retail — Apparel, Footwear, Home Goods & Accessories
Founded
1972, Burlington, New Jersey
NYSE Ticker
BURL
Number of Employees
Approximately 60,000+ associates across all stores and corporate campus
Corporate Office Hours
Customer Service: Monday–Friday 8:00 AM – 8:00 PM ET. Burlington Credit Card Support: Monday–Saturday 8:00 AM – 9:00 PM ET.
customerservice@burlington.com — general customer service and store inquiries
info@burlington.com — general store, deals, gift cards, and returns
info@burlingtoninvestors.com — investor relations inquiries
legal.department@burlingtonstores.com — legal and formal complaints
privacy@burlington.com — privacy policy and data requests
Website
www.burlington.com
Help Center
burlington.com/helpcenter
Investor Relations
ir.burlington.com
Careers Page
burlington.com/careers
Products & Services
Burlington operates a full off-price department store concept built around offering in-season, brand-name merchandise at deep discounts typically 60%–70% below traditional department store retail prices — sourcing primarily from manufacturer overruns, retailer cancellations, and direct-from-brand inventory. Their full range of products and services includes:
- Women’s Apparel — an extensive assortment of women’s clothing including dresses, tops, bottoms, coats, outerwear, activewear, and workwear from brand-name and designer labels at off-price
- Men’s Apparel — men’s shirts, pants, suits, outerwear, activewear, and casual clothing at deeply discounted off-price
- Children’s & Baby Clothing — a broad kids’ and baby clothing assortment covering newborn through teen sizes including school uniforms, outerwear, and occasion wear
- Coats & Outerwear — Burlington’s founding category and still a major destination purchase; one of the largest selections of discounted coats and jackets in U.S. retail
- Footwear — men’s, women’s, and children’s shoes, boots, sandals, and athletic footwear from brand-name manufacturers at off-price
- Handbags & Accessories — discounted handbags, luggage, wallets, belts, scarves, and fashion accessories
- Home Goods & Bedding — home décor, bedding sets, towels, pillows, rugs, and seasonal home products; Burlington intentionally reduced exposure to this category in 2025 to protect margins amid tariff pressure and plans to expand home offerings again in 2026
- Beauty — fragrances, skincare, cosmetics, and beauty accessories from premium brands at off-price
- Toys & Baby Gear — toys, games, baby gear, strollers, and nursery products
- Burlington Coat Factory Credit Card — Burlington’s co-branded credit card offering cardholders special financing and promotional pricing
- Burlington Gift Cards — gift cards available in all denominations for in-store and online purchase
Corporate Phone Numbers
Main Customer Service Number (Toll-Free)
1-855-355-BURL (1-855-355-2875) — primary Burlington Stores customer service line for all store inquiries, returns, refunds, online orders, gift card issues, and general support. Available Monday through Friday 8:00 AM to 8:00 PM ET.
Burlington Credit Card Customer Service
1-877-213-6741 — dedicated Burlington credit card customer service line for billing questions, disputes, payments, and account management. Available Monday through Saturday 8:00 AM to 9:00 PM ET.
Burlington Credit Card — TDD/TTY (Hearing Impaired)
1-888-819-1918 — TDD/TTY accessible credit card customer service line for hearing-impaired customers.
Investor Relations / Franchising
1-855-973-8445 — dedicated line for investor inquiries and franchising questions.
Corporate Headquarters Phone
(609) 387-7800 — main Burlington Stores corporate headquarters phone line at 1830 Route 130 North, Burlington, New Jersey. Available Monday through Friday during regular business hours.
How to Reach a Real Person at Burlington
The fastest way to speak with a live Burlington customer service associate is to call 1-855-355-BURL (1-855-355-2875). This line is available Monday through Friday from 8:00 AM to 8:00 PM ET. When the automated system answers, listen to the menu options covering store issues, returns, gift cards, and online orders, and press the number matching your inquiry. To bypass the menu and reach a live associate directly, press 0 or stay on the line at any menu prompt. For the shortest wait times, calling on weekday mornings between 8:00 AM and 10:00 AM ET is recommended.
You can also reach Burlington customer service via email at customerservice@burlington.com or info@burlington.com with your order number or store location, the date of your visit or purchase, and a clear description of your issue. Responses typically arrive within 24 to 48 hours. Burlington’s website also provides a live chat feature at burlington.com — navigate to the Help Center and select the live chat option to connect with a real associate during business hours Monday through Friday.
Burlington Headquarters & Corporate Office Address
Burlington Stores, Inc. has maintained its corporate headquarters in Burlington, New Jersey since the company’s founding in 1972 — directly honoring the New Jersey city that gave the brand its name and where it opened its very first store. The current corporate campus is a modern 215,000-square-foot, four-story glass-and-steel office building at 2006 Route 130 North in Burlington, New Jersey — built on 50 acres of undeveloped land adjacent to the company’s former headquarters, opened in 2015 with funding supported by a $40 million New Jersey Economic Development Authority incentive that kept the company from relocating out of state. The campus houses more than 800+ corporate associates working across Human Resources, Merchandising, Information Technology, Asset Protection, Finance, Marketing, and all major corporate support functions — situated just outside Philadelphia along the Route 130 corridor. Burlington also maintains secondary operations offices at 1830 Route 130 North, the company’s original headquarters building which remains in active use.
Burlington Stores, Inc. — Primary Corporate Headquarters
2006 Route 130 North
Burlington, New Jersey 08016
United States
Burlington Stores, Inc. — Secondary Corporate Office
1830 Route 130 North
Burlington, New Jersey 08016
United States
Burlington Stores — Dallas Distribution / Buying Office
3131 Forest Lane, Suite 400
Dallas, Texas 75234
United States
Burlington Stores — Los Angeles Buying Office
309 W 7th Street
Los Angeles, California 90014
United States
Burlington Stores — Savannah Distribution Center (Opening 2026)
Savannah, Georgia
United States
For all formal written customer complaints and legal correspondence, write to Burlington Stores, Inc., 2006 Route 130 North, Burlington, New Jersey 08016, Attn: Customer Service — or email legal.department@burlingtonstores.com for legal matters and formal complaint documentation. Include your full name, the store location, date of visit or purchase, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Burlington Stores
Step 1 — Speak With the Store Manager On-Site
For in-store complaints involving return refusals, associate conduct, pricing discrepancies, or product quality, address your concern directly with the Assistant Store Manager or Store Manager at the Burlington location where the issue occurred. Store managers have authority to approve exception returns, issue store credits, and take corrective action. This is always the fastest first step.
Step 2 — Call 1-855-355-BURL (1-855-355-2875)
If your complaint cannot be resolved at the store level, call Burlington’s main customer service line. Have the store location, receipt or order number, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case or ticket reference number for follow-up. Available Monday through Friday 8:00 AM to 8:00 PM ET.
Step 3 — Email Customer Service
For a formal written record of your complaint, email customerservice@burlington.com or info@burlington.com. Include your full name, the store location, date of purchase or incident, your receipt or order number, a detailed description of the issue, and the specific resolution you are requesting. Responses typically arrive within 24 to 48 business hours.
Step 4 — Use the Burlington Live Chat
For faster written escalation, use the Burlington live chat at burlington.com during business hours Monday through Friday. Live chat connects you directly with a customer service associate in real time and creates a transcript record of the conversation.
Step 5 — Request Supervisor Escalation
If the first representative cannot resolve your complaint, ask immediately to speak with a supervisor or the customer resolution team. Supervisors have broader authority to approve exception credits, override return policy, and escalate formal complaint tickets to the corporate level. Always ask for and document the case reference number.
Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to Burlington Stores, Inc., 2006 Route 130 North, Burlington, New Jersey 08016, Attn: Customer Service — or for legal matters, email legal.department@burlingtonstores.com. Include all prior contacts, case numbers, receipts, photos, and a clear statement of the resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Burlington is listed with the BBB’s New Jersey chapter and a formal complaint filing typically prompts an escalated corporate response from Burlington’s customer relations team within 14 days.
Step 8 — File a Complaint With the FTC
For complaints involving deceptive pricing, misleading advertising, failure to honor return policies, or unauthorized charges, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
Step 9 — Contact Your State Attorney General
For widespread unfair business practices, deceptive pricing, or failure to honor consumer protection laws, file a complaint with your state Attorney General’s consumer protection office. The New Jersey Division of Consumer Affairs is also an appropriate escalation authority for Burlington’s home state.
