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- Budget Rent a Car
About Budget Rent A Car
Budget Rent A Car System, Inc. is one of America’s most recognized car rental brands — a value-focused, globally operating vehicle rental company founded in 1958 in Los Angeles, California by Morris Mirkin, who built the concept around offering lower-priced rentals to budget-conscious travelers. Today Budget operates as a wholly owned subsidiary of Avis Budget Group, Inc. (NASDAQ: CAR) — headquartered in Parsippany, New Jersey — and maintains more than 3,400 rental locations across the United States and 120+ countries worldwide through a mix of corporate-operated and franchised locations. Budget is co-headquartered with its sister brand Avis at the Avis Budget Group campus at 379 Interpace Parkway (formerly 6 Sylvan Way), Parsippany, New Jersey.
Avis Budget Group delivered Q1 2026 revenues of $2.53 billion — above analyst expectations of $2.43 billion — and achieved a record vehicle utilization rate of 70% for the quarter. Full-year 2025 revenues were $11.7 billion. The company is led by CEO Brian Choi and is chaired by Jagdeep Pahwa.
Quick Information
Industry
Car Rental & Vehicle Leasing
Founded
1958, Los Angeles, California (by Morris Mirkin)
Parent Company
Avis Budget Group, Inc. (NASDAQ: CAR)
CEO (Avis Budget Group)
Brian Choi
Number of Locations
3,400+ locations in 120+ countries
Annual Revenue (Avis Budget Group)
$11.7 billion (full-year 2025)
Website
www.budget.com
Customer Care Page
budget.com/en/customer-care
Products & Services
Budget Rent A Car delivers a comprehensive vehicle rental experience targeting value-oriented leisure and business travelers:
- Car Rentals — economy, compact, mid-size, full-size, luxury, and SUV vehicle rentals at airports, downtown locations, and neighborhood branches across the U.S. and 120+ countries
- Truck Rentals — Budget Truck Rental for local and one-way moving needs (operated as a separate division)
- Fastbreak Program — Budget’s expedited rental pickup program for frequent renters; skip the counter and go directly to your vehicle
- Budget Business Program — corporate and small business rental accounts with dedicated billing, reporting, and discounts
- Protection Products — collision damage waiver (CDW), liability coverage, personal accident insurance, and roadside assistance add-ons
- Prepaid Fuel Option — prepay for a full tank of fuel at a locked-in rate; return the car on any fuel level
- Budget App & Online Booking — mobile app and website for reservations, Fastbreak management, and loyalty account access
Corporate Phone Numbers
Main Customer Service Number (Toll-Free)
1-800-214-6094 — primary Budget Rent A Car U.S. customer service number for reservations, billing questions, charges, and general support. Available Monday–Friday 7:30 AM to 7:30 PM CST; Saturday–Sunday 8:00 AM to 6:30 PM CST.
Customer Service Number Alternate
1-800-259-6095 — alternate Budget Rent A Car customer service number for complaints and rental inquiries.
Roadside Assistance (24/7)
1-800-354-2847 — dedicated Budget roadside assistance and emergency line for breakdowns and vehicle issues during active rentals. Available 24 hours a day, 7 days a week.
Budget International (Outside U.S.)
+1-580-234-4173 — dedicated international customer service number for Budget customers calling from outside the United States.
Avis Budget Group Corporate Headquarters
(973) 428-9700 — Avis Budget Group corporate headquarters main line at 379 Interpace Parkway, Parsippany, New Jersey. Available Monday–Friday 9:00 AM to 5:00 PM ET.
UK Customer Service
0844 544 3455 — Budget UK customer service number. Lines open Monday–Friday 9:00 AM to 5:00 PM. From outside UK: +44 1344 484 100.
How to Reach a Real Person
Call 1-800-214-6094 during business hours (Monday–Friday 7:30 AM–7:30 PM CST; weekends 8:00 AM–6:30 PM CST) for the main Budget customer service team. When the automated system answers, press 0 or say “representative” at any prompt to connect directly with a live agent. Have your rental agreement number, reservation confirmation, and a description of your issue ready before calling. For emergencies during an active rental, the 24/7 roadside assistance line at 1-800-354-2847 connects directly to live agents around the clock.
For written complaints, log in to the Budget Customer Care portal at budget.com/en/customer-care to submit feedback or a billing dispute form. Budget also responds to customer messages through its @BudgetCarRental account on X (Twitter) and the official Budget Facebook page. For billing disputes specifically, having your rental agreement number, receipt, and any charge documentation ready will significantly speed up resolution.
Headquarters & Corporate Office Address
Budget Rent A Car has been operationally headquartered in Parsippany, New Jersey since its parent company Avis Budget Group consolidated both the Avis and Budget corporate operations at the same New Jersey campus. The primary campus address has transitioned from 6 Sylvan Way — Budget’s longtime Parsippany address widely cited in formal legal and corporate documents — to the current campus at 379 Interpace Parkway in Parsippany, where Avis Budget Group’s full corporate leadership team, including CEO Brian Choi, oversees both brands. The Parsippany campus houses all executive leadership, fleet management, technology, finance, legal, marketing, and global franchise operations for the Budget brand worldwide. Budget also maintains a significant corporate presence in New York City, where Avis Budget Group operates a New York office housing senior leadership including the CEO.
Budget Rent A Car System, Inc. — Corporate Headquarters (Current)
379 Interpace Parkway
Parsippany, New Jersey 07054
United States
Budget Rent A Car — Legacy Corporate Address (Also Referenced)
6 Sylvan Way
Parsippany, New Jersey 07054
United States
Avis Budget Group — New York City Office
6 Sylvan Way / New York, New York
United States
Budget — Orlando International Airport Hub
1 Jeff Fuqua Blvd
Orlando, Florida 32827
United States
Budget Car Hire UK — Registered Office
367 Church Lane
London, NW9 8JB
United Kingdom
For all formal written customer complaints and legal correspondence, write to Budget Rent A Car System, Inc., 379 Interpace Parkway, Parsippany, New Jersey 07054, Attn: Customer Relations. Include your full name, rental agreement number, rental location, rental dates, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Budget Rent A Car
Contact the rental location directly — speak with the Location Manager on-site or by phone; fastest resolution for vehicle condition, overcharges, or service issues at the branch level
Call 1-800-214-6094 — main customer service number, Monday–Friday 7:30 AM–7:30 PM CST; ask for a formal case reference number
Submit the online complaint form at budget.com/en/customer-care — select your issue type (billing, vehicle condition, service), attach receipts and photos, and include your rental agreement number
Request supervisor escalation — if the first agent cannot resolve your complaint, ask to be escalated to a supervisor or the Customer Relations team
Write to corporate headquarters — Budget Rent A Car System, Inc., 379 Interpace Parkway, Parsippany, NJ 07054, Attn: Customer Relations; include all prior contacts, receipts, and desired resolution
File a BBB complaint at www.bbb.org — typically prompts a formal corporate response from Avis Budget Group’s customer relations team
File a complaint with the FTC — at ftc.gov for deceptive billing, unauthorized charges, or misleading advertising
Contact your state Attorney General — for consumer protection complaints involving unfair trade practices or deceptive pricing
Dispute the charge with your credit card — for unresolved billing disputes, initiate a chargeback with your bank or credit card issuer with your rental documentation
