Assurance Wireless
Assurance Wireless
Assurance Wireless is a U.S. telecommunications service focused primarily on providing discounted wireless service through the federal Lifeline program. Eligible low-income consumers can receive qualifying voice, text, and mobile-data service, with plan features varying by state, eligibility category, and current federal Lifeline requirements. Assurance Wireless also offers low-cost paid plan options and device-related services for qualifying subscribers.
Assurance Wireless was historically associated with Virgin Mobile USA and Sprint. In February 2020, Virgin Mobile USA, L.P. changed its legal name to Assurance Wireless USA, L.P. Following the Sprint and T-Mobile combination, Assurance became part of T-Mobile. Current regulatory records identify T-Mobile USA, Inc. as the holding company behind Assurance Wireless.
The HeadquarterLocation page is categorized under New Jersey because Assurance Wireless previously had operations associated with 10 Independence Boulevard, Warren, New Jersey during its Virgin Mobile and Sprint period. That address is now historical. Current regulatory records identify Assurance Wireless USA, L.P.’s principal or headquarters address as 12920 SE 38th Street, Bellevue, Washington 98006, which is also T-Mobile’s current principal executive-office address.
Assurance Wireless USA, L.P.
12920 SE 38th Street
Bellevue, WA 98006
United States
Current state utility-regulatory records identify this as Assurance Wireless USA, L.P.’s mailing or headquarters address. It is also the principal executive-office address of parent company T-Mobile US.
Assurance Wireless operates within the broader T-Mobile organization and does not maintain a separate public-facing corporate headquarters campus for customer walk-ins.
Customers should use Assurance Wireless Customer Care rather than attempting to visit the Bellevue corporate campus.
For service notices and certain written customer-relations matters
T-Mobile Customer Relations
P.O. Box 3780
Albuquerque, NM 87176-7380
Current Assurance Wireless Terms identify this address for written customer communications.
Assurance Wireless
P.O. Box 818
Killeen, TX 76540
Assurance’s current Contact page identifies this address for applications and forms.
Assurance Wireless USA, L.P. is a Delaware limited partnership.Its corporate formation documents identify 251 Little Falls Drive, Wilmington, DE 19808 as its Delaware registered office, although this should not be treated as the customer-service or operating headquarters.
10 Independence Boulevard
Warren, NJ 07059
This address belonged to the previous Virgin Mobile/Sprint-era Assurance Wireless organization and should now be treated as historical, not current headquarters information.
Assurance Wireless does not publish a separate public corporate switchboard.Parent-company T-Mobile corporate phone:
425-378-4000.
1-888-321-5880
Monday through Sunday: 7:00 AM to 7:00 PM CT.
12920 SE 38th Street
Bellevue, WA 98006
12920 SE 38th Street
Bellevue, WA 98006
Assurance Wireless does not prominently publish one universal general Customer Service email.Customer support is primarily handled by phone, Help Center, My Account, and written correspondence.
Wireless Telecommunications, Lifeline Wireless Service and Mobile Broadband
The current legal entity Assurance Wireless USA, L.P. took that name in 2020, replacing Virgin Mobile USA, L.P.
T-Mobile USA, Inc. / T-Mobile US, Inc.
Assurance Wireless does not operate a conventional nationwide retail-store chain.Customer account support is primarily provided online and by telephone.
The Bellevue corporate campus is not promoted as a public customer-service location.
https://www.assurancewireless.com/
Assurance Wireless has no standalone Investor Relations department.Parent-company Investor Relations is handled through T-Mobile US, Inc.
Assurance Wireless participates in the federal Lifeline program, which provides a monthly telecommunications discount to eligible low-income consumers.Eligibility can be based on household income or participation in qualifying government assistance programs, subject to federal and state rules.
Current Assurance plans include unlimited domestic voice calling in qualifying plan configurations.Plan details depend on the subscriber’s state and selected Lifeline or low-cost paid offering.
Assurance Wireless provides unlimited texting on current qualifying plans.Messaging remains subject to network policies, acceptable-use rules, and applicable plan terms.
Lifeline and low-cost Assurance plans include mobile data.High-speed data allowances and speed-management policies vary by plan, and customers may experience lower priority during network congestion.
Assurance currently advertises a low-cost Data Peace of Mind plan that includes unlimited talk, unlimited text, and 15GB of high-speed data.
Current advertised pricing is $10 annually or $1 per month, subject to eligibility and plan terms.
Assurance Wireless service runs on the T-Mobile network.Assurance subscribers may have different data-priority treatment from customers on certain T-Mobile-branded plans, especially during congestion.
Eligible customers may receive a qualifying device at no cost or purchase a low-cost device depending on plan, state, availability, and vendor terms.Current Terms explain that devices can be new or refurbished and that inventory varies.
Certain Assurance Wireless plans allow compatible customers to bring their own unlocked phone.Device compatibility must be checked before activation.
Assurance Wireless provides support for activating SIM cards and setting up service.The Help Center offers instructions for new SIM activation and device setup.
Eligible customers can transfer an existing mobile number to Assurance Wireless.Successful porting depends on the account information provided by the previous carrier and the number’s eligibility.
Assurance Wireless My Account allows customers to review usage, update account information, view payment history, manage certain services, and maintain Lifeline-related account information.Access requires the Assurance phone number, PIN, and SMS verification.
Customers can add qualifying data, calling, text, or international features depending on their plan.Available add-ons and prices can change, so subscribers should review their current My Account options or call Customer Care.
Assurance Wireless offers qualifying international-calling options and add-ons.Charges and available destinations depend on the customer’s service configuration.
Lifeline customers may need to confirm continued eligibility periodically.Customers should respond to official recertification notices by the required deadline to avoid losing the federal benefit.
Assurance Wireless provides specialized accessibility assistance for customers with disabilities.
Current accessibility support includes help selecting accessible services and programs for qualifying blind or visually impaired customers.
Assurance provides information about hearing-aid-compatible wireless devices and ratings.
Customers needing assistance selecting an appropriate device or plan can contact the specialized Accessibility Care team.
No separate Assurance Wireless public corporate switchboard is prominently published.
Parent T-Mobile corporate headquarters:
425-378-4000.
425-378-4000
This belongs to T-Mobile’s Bellevue headquarters rather than a dedicated Assurance Wireless call center.
No separate Assurance Wireless headquarters line is publicly promoted.
No dedicated public Assurance corporate-office number is listed.
1-888-321-5880.
1-888-321-5880
611
Customers can dial 611 from an active Assurance Wireless handset.
1-888-552-3820
This number is published for assistance accessing the Assurance website or mobile apps.
1-855-885-7568
This line supports qualifying customers with disability-related service and device needs.
1-888-321-5880
Assurance does not publish a separate billing-only number.
For paid plan features, add-ons, or account charges, call
1-888-321-5880
No conventional national consumer sales line is published.
Customers can apply or review available plans through AssuranceWireless.com.
No universal regional-office number is published.
Not applicable.Assurance Wireless does not operate a conventional branch-store network.
No universal international Customer Service line is prominently listed.
Customer Care operates during published daily hours.For an immediate emergency, customers should call 911 if service is available.
Not applicable at the Assurance Wireless level.
Media relations are handled within T-Mobile’s corporate communications structure rather than through a standalone Assurance media line.
No standalone Assurance HR number is publicly listed.
Careers are managed through T-Mobile.
For formal legal proceedings, current Terms identify Corporation Service Company as the registered agent and publish
1-844-597-5745.
The main current Customer Care number is 1-888-321-5880, available Monday through Sunday from 7:00 AM to 7:00 PM Central Time. Customers should have their Assurance Wireless number, PIN, Lifeline application information, device details, and any relevant case or enrollment number ready. Current support covers applications, account management, activation, plan questions, SIM issues, device questions, and other subscriber needs.
Customers with an active Assurance device can also dial 611. For disability-related assistance, use 1-855-885-7568, while users having accessibility difficulty with the website or app can call 1-888-552-3820. These specialized numbers are more appropriate than the ordinary Customer Care line when the issue specifically involves accessible communications or digital accessibility.
Do not visit a T-Mobile store expecting staff to have full Assurance account access. Assurance support is structured primarily around its own phone and online channels. For formal written notices, current Terms direct customer correspondence to T-Mobile Customer Relations, P.O. Box 3780, Albuquerque, NM 87176-7380.
Complaints may involve Lifeline eligibility, enrollment, service interruptions, device activation, data service, number transfers, accessibility, lost devices, billing for paid features, account suspension, or customer-service handling. Before escalating, keep your Assurance number, application ID, Lifeline eligibility records, device IMEI, payment receipts, case numbers, and previous support conversations.
Call 1-888-321-5880 and explain the issue clearly. Provide your phone number, application or account information, device details, and the specific problem. Ask the representative to document the complaint and provide a case or ticket number where available. Keep the date, time, and representative information for your records.
If the issue involves accessibility, call 1-855-885-7568 or the applicable accessibility-support number. If it concerns activation, eligibility, SIM setup, number transfer, or Lifeline enrollment, tell Customer Care exactly which process is affected so your case can be routed to the appropriate team. Specialized handling can be important because Lifeline rules differ from normal commercial wireless plans.
If the first representative cannot resolve the matter, request a supervisor or escalation team. Provide the existing case number, summarize previous calls, and explain the resolution requested. For service interruption or enrollment problems, note specific dates and any notices received from Assurance, the National Verifier, or another Lifeline administrator.
Current Assurance Terms allow customers to send written notices to
T-Mobile Customer Relations
P.O. Box 3780
Albuquerque, NM 87176-7380
Include your Assurance number, contact information, case numbers, dates, and a concise explanation of the dispute. Avoid sending unnecessary original documents.
For serious unresolved corporate correspondence, Assurance Wireless USA, L.P.’s current headquarters address is
12920 SE 38th Street
Bellevue, WA 98006
This is also the principal executive-office address of T-Mobile US. Routine account support should still be handled through Assurance Customer Care rather than sending ordinary service requests to the corporate campus.
For formal disputes, review the current Assurance Wireless Terms and Conditions. They contain dispute-resolution provisions, including individual arbitration requirements in certain circumstances and instructions regarding legal notices. The registered agent for formal legal proceedings is separate from ordinary Customer Care.
Because Assurance Wireless provides Lifeline-supported telecommunications service, unresolved service or program complaints can be submitted to the Federal Communications Commission when appropriate. State public utility or public service commissions may also handle certain Lifeline or telecommunications complaints depending on the subscriber’s state. Current Assurance Terms themselves list state-specific complaint agencies for unresolved Lifeline issues.
Consumers can also contact the applicable state Attorney General or consumer-protection agency for unresolved deceptive-practice or billing concerns. If the issue involves a paid add-on charged to a credit or debit card, the card issuer’s dispute procedure may be relevant. Keep screenshots, payment records, account notices, and Customer Care case numbers before escalating.
If internal support and regulatory complaints do not resolve a serious dispute, review Assurance Wireless’s current Terms carefully because they contain provisions addressing arbitration, legal proceedings, notice requirements, and class-action limitations. For substantial financial loss, accessibility-rights issues, or other complex disputes, consider seeking advice from a qualified consumer or telecommunications attorney before initiating formal proceedings.
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