Cole Haan Headquarters & Corporate Office

About Cole Haan

Cole Haan is an American premium footwear, accessories, and lifestyle brand with a history dating to 1928. The company was founded in Chicago by Trafton Cole and Eddie Haan and initially developed a reputation for high-quality men’s footwear. Over the decades, Cole Haan expanded beyond traditional dress shoes into women’s footwear, casual shoes, sneakers, bags, outerwear, accessories, and other lifestyle products. Its brand identity has increasingly focused on combining traditional craftsmanship and polished styling with lightweight construction, cushioning, flexibility, and athletic-inspired comfort technologies designed for modern work and everyday use.

Today, Cole Haan operates as an international lifestyle company selling products through its own retail stores, digital platforms, department stores, specialty retailers, and international partners. Its product portfolio includes men’s and women’s dress shoes, sneakers, loafers, boots, sandals, bags, outerwear, accessories, and performance-inspired lifestyle footwear. Major product families such as ZERØGRAND and GrandSeries have helped reposition Cole Haan from a conventional dress-shoe company into a broader modern footwear and accessories brand. The company’s current careers information states that Cole Haan products are sold in more than 500 retail stores globally through its own stores and partner network, with corporate and regional offices in the United States, Europe, the Middle East, and Asia.

Cole Haan was owned by Nike for approximately two decades before Nike agreed to sell the company to private equity firm Apax Partners in 2012. Cole Haan became independently operated again in 2013 and remains a current Apax portfolio company. It is privately held rather than publicly traded and therefore does not publish the same level of financial, employee, or shareholder information as a listed corporation. Cole Haan’s own current careers materials identify Greenland, New Hampshire as its worldwide headquarters, and current legal terms identify 150 Ocean Road, Greenland, New Hampshire 03840 as the company’s corporate address.

Cole Haan Headquarters & Corporate Office Address

Current Headquarters

Cole Haan LLC
150 Ocean Road
Greenland, NH 03840
United States

Cole Haan’s current legal terms identify 150 Ocean Road in Greenland, New Hampshire as the company’s business address, while the company’s careers page describes Greenland as its worldwide headquarters.

Corporate Office

150 Ocean Road
Greenland, NH 03840
United States

The Greenland headquarters supports corporate administration, merchandising, product development, finance, digital operations, marketing, human resources, legal functions, retail support, and other enterprise activities. Cole Haan also maintains corporate and regional offices outside New Hampshire.

Mailing Address

Cole Haan LLC
150 Ocean Road
Greenland, NH 03840
United States

Current Cole Haan legal documentation uses this physical address for formal correspondence. Routine orders, returns, exchanges, and product questions should normally be handled through Customer Care rather than mailed directly to headquarters.

Other Important Address

Cole Haan New York Office
New York, NY
United States

Cole Haan maintains a corporate presence in New York as part of its U.S. office network. The company also lists offices in Tokyo, Hong Kong, London, Amsterdam, Dubai, and sourcing locations in Asia. These offices support regional and specialized business functions but do not replace Greenland as the worldwide headquarters.

Quick Information

Corporate Phone Number

Public verified separate corporate headquarters number not prominently available.

Cole Haan directs public-facing inquiries primarily through Customer Care rather than publishing a dedicated executive-office switchboard.

Customer Service Number

1-800-695-8945

This is Cole Haan’s current primary Customer Care number for orders, returns, exchanges, products, shipping, and other shopping concerns.

Corporate Office Address

150 Ocean Road, Greenland, NH 03840, United States.

Headquarters Address

150 Ocean Road, Greenland, NH 03840, United States.

Email

privacy@colehaan.com

Cole Haan publishes this verified address for privacy and certain formal communications. Ordinary shopping inquiries are handled through Customer Care and the company’s online contact resources.

Industry

Footwear, fashion, accessories, lifestyle products, retail, and e-commerce.

Founded

1928 by Trafton Cole and Eddie Haan.

Number of Retail Locations

Cole Haan states that its products are sold through more than 500 retail stores globally, including its own locations and international retail network.

Ownership

Cole Haan is privately held and remains a current portfolio company of Apax Partners.

Customer Service Hours

9:00 a.m. to 6:30 p.m. Eastern Time, seven days a week.

Website

https://www.colehaan.com/

Careers Page

https://www.colehaan.com/pages/cole-haan-careers

Cole Haan is privately held and does not maintain a public-company Investor Relations portal.

Cole Haan Products & Services

Men’s Dress Shoes

Cole Haan sells premium men’s oxfords, derbies, loafers, and other dress footwear designed for professional, formal, and business-casual use. Many styles incorporate lightweight cushioning and flexible construction.

Women’s Shoes

The women’s collection includes loafers, flats, pumps, sneakers, sandals, boots, and other footwear. Designs range from traditional professional styles to casual and athletic-inspired products.

ZERØGRAND Footwear

ZERØGRAND is one of Cole Haan’s best-known product families and combines classic footwear silhouettes with lightweight materials, flexible soles, cushioning, and performance-inspired construction.

GrandSeries

GrandSeries represents Cole Haan’s broader innovation platform for footwear engineered around comfort, flexibility, weight reduction, and responsive cushioning while maintaining a polished appearance.

Sneakers

Cole Haan offers men’s and women’s sneakers designed for commuting, travel, casual wear, and everyday use. Products include minimalist leather sneakers and more athletic-inspired lifestyle designs.

Loafers

The company sells classic and contemporary loafers across men’s and women’s collections. Styles can include leather, suede, lightweight, and modern cushioned constructions.

Boots

Cole Haan offers ankle boots, dress boots, casual boots, weather-focused designs, and other seasonal footwear for men and women.

Handbags

Women’s accessories include handbags, totes, crossbody bags, shoulder bags, and other leather or lifestyle products designed to complement the footwear collection.

Men’s Bags and Accessories

Cole Haan sells briefcases, backpacks, wallets, belts, travel accessories, and related products for professional and everyday use.

Outerwear

The company offers jackets, coats, and other seasonal apparel in selected markets. Its outerwear assortment typically reflects the brand’s combination of classic styling and practical everyday functionality.

Online Shopping

Customers can shop through ColeHaan.com, track qualifying orders, initiate returns and exchanges, access promotions, and manage purchases through the company’s digital platform.

Returns and Exchanges

Cole Haan provides return and exchange options for qualifying merchandise purchased through its authorized channels. Specific eligibility, timing, and shipping requirements are governed by the company’s current return policy.

Cole Haan Corporate Phone Numbers

Corporate Phone Number

Public verified separate number not available.

Cole Haan does not prominently publish a dedicated corporate headquarters telephone number for general public use.

Corporate Headquarters Number

Public verified separate number not available.

Formal corporate correspondence can be directed to 150 Ocean Road in Greenland, while ordinary consumer matters should use Customer Care.

Headquarters Number

Public verified separate number not available.

Customers should avoid relying on third-party headquarters directories when Cole Haan’s current official support resources provide a verified Customer Care number.

Corporate Office Number

Public verified separate number not available.

Cole Haan primarily routes external customer inquiries through its nationwide Customer Care operation rather than an executive-office switchboard.

Customer Service Number

1-800-695-8945

This is Cole Haan’s primary verified Customer Care telephone number for orders, shipping, returns, exchanges, products, promotions, and related questions.

Customer Support Number

1-800-695-8945

Customer Care representatives are currently available from 9:00 a.m. to 6:30 p.m. Eastern Time, seven days a week.

Toll-Free Number

1-800-695-8945

The same toll-free number is the strongest current nationwide telephone contact published by Cole Haan.

Online Order Support Number

1-800-695-8945

Customers experiencing an online-order or delivery problem can use the main Customer Care number and have their order number ready.

Returns and Exchanges Number

1-800-695-8945

Questions concerning eligibility, exchange options, refund timing, or an existing return can be directed through the same Customer Care line.

Privacy Support Number

Public verified dedicated privacy phone number not prominently available.

Cole Haan publishes privacy@colehaan.com and its Greenland corporate address for qualifying privacy inquiries.

International Customer Service Number

Varies by country or regional Cole Haan operation.

International customers should use the contact information associated with the Cole Haan website or store serving their country.

Investor Relations Number

Not applicable.

Cole Haan is privately held and does not operate a public shareholder Investor Relations department.

How to Reach a Real Person at Cole Haan

For most orders, returns, exchanges, shipping problems, product questions, promotions, or online-account issues, call Cole Haan Customer Care at 1-800-695-8945. Representatives are currently available seven days a week from 9:00 a.m. to 6:30 p.m. Eastern Time. Cole Haan also provides live chat and self-service tools for tracking orders and beginning returns or exchanges.

Before contacting Customer Care, have the order number, purchaser name, email address, product name or style number, purchase date, shipping information, and previous support details available. If the transaction occurred in a physical Cole Haan store, the local store can often resolve an in-store return, product, pickup, or service problem faster because it has direct access to that transaction.

For privacy or formal corporate matters, Cole Haan can be contacted at 150 Ocean Road, Greenland, NH 03840 or through privacy@colehaan.com where applicable. Corporate headquarters should generally be used only after the standard Customer Care process has failed to resolve a serious issue.

How to File a Complaint Against Cole Haan

Complaints may involve orders, late delivery, refunds, returns, exchanges, defective products, store service, promotions, payment, accessibility, privacy, or customer support. Before escalating, gather the order number, receipt, product details, photographs where relevant, shipping information, and previous correspondence.

Step 1: Contact Customer Service

Call Cole Haan Customer Care at 1-800-695-8945 or use the company’s live chat. Explain the problem clearly and identify the purchase, product, or store involved.

Step 2: Contact the Relevant Department

Online orders should remain with Customer Care, while store complaints should first go to local store management. Privacy-related issues can use Cole Haan’s privacy contact, while payment disputes may require coordination with the customer’s financial institution.

Step 3: Request Supervisor or Management Review

If the first Customer Care representative cannot resolve the issue, request supervisor review. For a store complaint, ask for the store manager before escalating outside the location.

Step 4: Use the Company’s Written Complaint Channel

Document the complaint through Cole Haan’s online support tools or other written contact method. Include the order number, timeline, previous communication, and requested resolution.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, written correspondence can be directed to Cole Haan LLC, 150 Ocean Road, Greenland, NH 03840. Include copies of previous Customer Care communication and relevant purchase records.

Step 6: Use the Specialized Complaint or Dispute Department

Privacy, intellectual-property, employment, payment, and other specialized complaints should be routed to the department responsible for that issue. Legal correspondence should follow the notice procedures contained in Cole Haan’s current terms.

Step 7: File With the Appropriate Regulator

Consumer complaints may involve the Federal Trade Commission or state consumer-protection authorities. Privacy, employment, and financial matters may involve different regulators depending on the facts and jurisdiction.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers with unresolved retail complaints can contact the consumer-protection division of their state attorney general. Qualifying unauthorized or disputed card charges can also be raised with the issuing bank.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial contractual, financial, product, or legal disputes, review Cole Haan’s current Terms of Use and purchase terms before initiating formal proceedings. Qualified legal advice may be appropriate when ordinary Customer Care and consumer-protection channels do not resolve a significant claim.