Nelnet
Nelnet
Nelnet, Inc. is a diversified financial-services, education-technology, payment-processing, loan-servicing, and business-services company headquartered in Lincoln, Nebraska. Although the name is strongly associated with student loans, the modern Nelnet organization operates across a much broader range of businesses, including federal and private loan servicing, education software, tuition-payment technology, payment processing, business-process outsourcing, financial-aid management, consumer finance, and related technology services.
As of December 31, 2025, Nelnet serviced approximately $486.2 billion in loans for 13.2 million borrowers, demonstrating the scale of its loan-servicing operations. Its 2025 activities included federal student-loan servicing for the U.S. Department of Education, private education and consumer loan servicing, servicing software, education technology, tuition-management systems, payment processing, and additional financial operations.
Nelnet, Inc. is publicly traded on the New York Stock Exchange under ticker NNI. Its 2025 Form 10-K identifies the principal executive office as 121 South 13th Street, Suite 100, Lincoln, Nebraska 68508, with corporate telephone 402-458-2370. The current Chief Executive Officer is Jeffrey R. Noordhoek.
402-458-2370
This is Nelnet, Inc.’s current principal executive office phone number.
For federal student loans serviced by Nelnet
888-486-4722
Borrowers should use Nelnet’s dedicated federal student-loan servicing channels rather than the general corporate office.
Nelnet, Inc.
121 South 13th Street, Suite 100
Lincoln, NE 68508
United States
Nelnet, Inc.
121 South 13th Street, Suite 100
Lincoln, NE 68508
United States
Nelnet does not publish one universal email for all borrower, corporate, payment-processing, education, and investor matters.
Customers should use the specialized secure contact channel associated with the relevant Nelnet business.
Financial Services, Student Loan Servicing, Education Technology, Payments, Consumer Finance and Business Services
Jeffrey R. Noordhoek
Nelnet’s current 2025 Form 10-K identifies Noordhoek as Chief Executive Officer.
$486.2 billion in loans serviced for 13.2 million borrowers as of December 31, 2025.
NYSE: NNI
Nelnet traces its modern business development to the student-loan and education-finance industry and has grown into a diversified technology and financial-services company.
https://nelnetinc.com/investors/
https://nelnetinc.com/careers/
Nelnet provides servicing for federally owned student loans under contracts connected with the U.S. Department of Education. Services include account administration, billing, payment processing, borrower communication, repayment support, and other federally required loan-servicing functions.
Nelnet services private education loans for financial institutions and other owners of student-loan portfolios. Its servicing systems support payments, borrower accounts, customer service, delinquency management, and other loan-lifecycle functions.
Nelnet Consumer Services handles more than traditional student debt. Current company materials identify supported asset classes including home-improvement loans, buy-now-pay-later programs, small-business loans, credit cards, debt-settlement products, and other consumer finance programs.
Nelnet provides payment-management technology that allows borrowers to make payments according to the terms of their loan. Its servicing platforms include transaction controls, reconciliation capabilities, and configurable payment options for institutional clients.
Nelnet works with borrowers and client organizations to manage accounts approaching delinquency. Its services include contact-center support, structured borrower communication, and operational tools designed to improve repayment outcomes while meeting regulatory requirements.
Nelnet provides services for certain defaulted or distressed loan portfolios. These functions can include borrower outreach, rehabilitation support, account administration, and processes intended to return eligible accounts to good standing.
Financial institutions can use Nelnet as a backup servicer so another qualified platform is available if the primary servicing arrangement fails or must be transferred. This is particularly important in regulated consumer-finance portfolios requiring operational continuity.
Nelnet provides technology and remote-hosted software used by other organizations to manage education and consumer loans. In 2025, the company’s software-services revenue within its loan-servicing and systems segment was approximately $38.4 million.
FACTS provides technology and administrative solutions to K-12 schools. Products include tuition management, enrollment tools, financial-aid assessment, student-information services, payment processing, and other school administration systems.
Nelnet’s education businesses help schools offer structured tuition-payment arrangements for families. These systems allow educational institutions to manage recurring tuition collections without relying entirely on manual billing and reconciliation.
Nelnet provides higher-education payment technology that supports tuition payments, e-billing, refunds, campus transactions, mobile payments, and other financial interactions between colleges and students.
Nelnet Payment Services provides payment-processing technology for schools, nonprofits, businesses, churches, and other organizations. The platform supports payment gateways, APIs, checkout tools, card processing, and ACH transactions.
Nelnet offers APIs and developer tools allowing organizations to integrate secure payment functionality into their own websites and software. This can reduce the need to build payment infrastructure internally.
Nelnet provides technology for private-loan processing, scholarship programs, grants, and other financial-aid administration. These systems help institutions manage applications, certification, disbursements, and program funding.
Nelnet offers business-process outsourcing services including contact centers, back-office processing, application support, customer communication, payment operations, and administrative functions for organizations in regulated industries.
Nelnet’s business-services teams can provide inbound and outbound customer support for third-party organizations. These services are particularly relevant to financial services, education, government programs, and other businesses where regulated customer communication is important.
Nelnet offers business strategy, customer-experience design, process optimization, analytics, workforce analysis, security consulting, and other operational-improvement services.
Nelnet’s payments and business-services operations provide security, PCI-related controls, risk management, compliance support, tokenization, and other safeguards designed for organizations handling sensitive financial information.
402-458-2370
This is Nelnet, Inc.’s main corporate number listed in its 2025 Form 10-K.
402-458-2370
402-458-2370
402-458-2370
888-486-4722
Borrowers with federal student loans serviced by Nelnet should use this number rather than the corporate office.
888-486-4722
This number can also be used for assistance with qualifying Nelnet-serviced federal student-loan payment questions.
866-431-4637
Nelnet publishes this number for Payment Services client support.
866-431-4637
There is no single universal Nelnet billing number because billing depends on the Nelnet business involved.
Federal student-loan borrowers should use
888-486-4722
Federal borrower support
888-486-4722
Payment Services
866-431-4637
Nelnet investor contacts are handled through the company’s Investor Relations platform rather than the federal borrower-support line.
Nelnet does not have one universal sales number because its divisions sell different services to schools, lenders, merchants, financial institutions, nonprofits, and corporate clients.
Nelnet does not publish one universal public applicant-support telephone number across every business.
No single international Customer Service number applies to all Nelnet services.
Nelnet does not publish a universal corporate emergency hotline for borrowers or business customers.
If you have a federal student loan serviced by Nelnet, call 888-486-4722. Do not use the general corporate number for ordinary borrower questions because Nelnet’s corporate site explicitly directs federal borrowers to its dedicated servicing platform. Have your loan account details, identity-verification information, recent billing statement, payment dates, and any prior case information available.
For corporate inquiries, use 402-458-2370. Nelnet Payment Services clients can call 866-431-4637 for support with payment-processing systems. Business clients using other Nelnet divisions should use the contact channel attached to the specific contract or service, since Nelnet’s operations span many separate products.
Nelnet, Inc.
121 South 13th Street, Suite 100
Lincoln, NE 68508
United States
Nelnet
Attn: Legal Department
121 South 13th Street, Suite 100
Lincoln, NE 68508
United States
Before filing a complaint, determine whether the problem concerns a federal student loan, a privately owned loan, a payment-processing service, a school technology product, or another Nelnet business. Gather your account number, payment records, statements, screenshots, correspondence, dates, and previous case information. Federal borrowers should avoid sending sensitive information through unsecured corporate forms when the dedicated loan-servicing portal is available.
Federal student-loan borrowers should begin with 888-486-4722 or the official Nelnet StudentAid servicing website. Explain whether the complaint involves a payment, repayment plan, account balance, interest, deferment, forbearance, credit reporting, or another servicing issue. Ask for the issue to be documented and retain the representative’s name and any case reference.
Sign in to the servicing portal and verify the loan balances, payment history, repayment status, auto-debit settings, notices, and recent transactions. Download or save copies of documents relevant to the dispute. If the issue concerns a missing payment, note the date, amount, bank transaction information, and how the payment was submitted.
If the initial representative cannot resolve the issue, ask for additional review. Provide the earlier case number and explain the difference between the current account record and what you believe should be shown. For complex servicing issues, having a clear written timeline can make supervisor review more effective.
Provide any requested payment confirmations, bank records, enrollment documents, correspondence, income information, or other records through the secure channel designated by Nelnet. Do not email sensitive personal or financial documents to unrelated corporate addresses.
If the issue concerns a federal student loan and Nelnet has not resolved it, the borrower can use the U.S. Department of Education’s Federal Student Aid feedback and complaint channels. Include the Nelnet case history, loan information, dates, and documentation so the Department can evaluate the servicing dispute.
For complex unresolved federal student-loan disputes, the Federal Student Aid Ombudsman Group may be an appropriate escalation path after ordinary servicing channels have been tried. The borrower should be prepared to show prior attempts to resolve the problem directly with Nelnet.
A borrower may submit an unresolved consumer-finance complaint to the Consumer Financial Protection Bureau when the complaint falls within its jurisdiction. Provide accurate account information, the servicing issue, Nelnet’s responses, and the specific correction or relief being requested.
Nelnet’s current Terms of Use state that certain disputes should begin with written notice to Nelnet, Attn: Legal Department, 121 South 13th Street, Suite 100, Lincoln, Nebraska 68508. The notice should describe the dispute and requested relief. The terms provide for a pre-dispute negotiation period before formal proceedings for disputes governed by those website terms.
If the issue remains unresolved after internal and relevant federal complaint channels, consider the regulator or legal route appropriate to the product involved. Federal student-loan complaints, private-loan servicing, payment-processing disputes, or commercial contracts can involve different agencies and legal standards. Preserve all statements, notices, payment records, support transcripts, and formal responses before pursuing outside review.
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