SSM Health
SSM Health is a Catholic, not-for-profit integrated healthcare system headquartered in St. Louis, Missouri. The organization provides hospital care, physician services, primary care, specialty medicine, urgent and emergency care, virtual care, senior care, home health, hospice, health insurance, pharmacy-benefit services, and accountable-care programs across Missouri, Illinois, Oklahoma, and Wisconsin.
Current SSM Health information describes the organization as a $12.7 billion health system with more than 40,000 team members and 15,000+ providers. Its current delivery network includes 24 hospitals, 540+ physician offices and other outpatient or virtual-care locations, and 11 post-acute facilities, in addition to home care, hospice, insurance, and pharmacy-related operations.
SSM Health is led by Laura S. Kaiser, FACHE, President and Chief Executive Officer. Its mission is rooted in Catholic healthcare and the organization describes its purpose as revealing God’s healing presence through healthcare services.
314-944-7800
This number is published by SSM Health for its System Office at 12800 Corporate Hill in St. Louis.
For SSM Health billing and financial assistance:
888-918-3512
Published hours:
Monday to Thursday: 8:00 AM to 7:00 PM
Friday: 8:00 AM to 5:00 PM.
SSM Health
12800 Corporate Hill
St. Louis, MO 63131
United States
SSM Health
12800 Corporate Hill
St. Louis, MO 63131
United States
SSM Health currently identifies this location as its System Office and uses it for corporate public relations, regulatory, ACO, and system-level correspondence.
SSM Health does not publish one universal unsecured patient-service email for all healthcare matters.
Current specialized contacts include:
Fraud Reports: ConsumerScams@ssmhealth.com
Equal Rights / Grievances: EqualRights.Coordinator@ssmhealth.com
System Media: Patrick.Kampert@ssmhealth.com.
Healthcare, Hospitals, Physician Services, Health Insurance, Pharmacy Benefits, Home Health, Hospice, Virtual Care and Senior Care
Catholic, not-for-profit integrated health system
Laura S. Kaiser, FACHE
President and Chief Executive Officer.
40,000+
15,000+
24 hospitals
540+ locations.
SSM Health currently describes itself as a:
$12.7 billion health system.
SSM Health reported:
$440 million in community benefit for 2025.
https://www.ssmhealth.com/resources/about/financials/reports
SSM Health publishes audited annual financial statements and quarterly compliance filings.
SSM Health provides a broad spectrum of healthcare across its four-state footprint. Services vary by hospital and community, but the system combines routine outpatient medicine with advanced specialty and hospital care.
SSM Health provides family medicine, internal medicine, preventive services, annual wellness exams, chronic-disease management, vaccinations, and referrals to specialists.
Primary-care providers serve patients across Missouri, Illinois, Oklahoma, and Wisconsin.
SSM Health provides pediatric primary and specialty care for infants, children, and adolescents.
Its network includes SSM Health Cardinal Glennon Children’s Hospital and pediatric specialists across multiple communities.
SSM Health operates hospital emergency departments for serious illness, injury, trauma, and other urgent medical conditions.
Emergency departments are available 24/7, and SSM Health instructs patients experiencing a medical emergency to call 911.
SSM Health operates urgent-care and Express Clinic locations for illnesses and injuries that need prompt attention but are not life-threatening.
Patients can search available appointment times online at participating facilities.
SSM Health offers virtual care through video visits and other remote-care technologies.
Virtual options can help patients receive treatment without traveling to a clinic, while telehealth programs also connect communities with specialty physicians.
SSM Health provides cardiovascular diagnosis, interventional cardiology, cardiac surgery, heart-failure treatment, vascular care, rehabilitation, and other heart services.
Availability depends on the hospital and regional network.
SSM Health offers oncology services including cancer diagnosis, medical oncology, radiation treatment, surgery, infusion services, and supportive care.
Cancer programs vary among its Missouri, Illinois, Oklahoma, and Wisconsin facilities.
SSM Health provides orthopedic services for joint, bone, spine, sports-medicine, and musculoskeletal conditions.
Care can include diagnostic imaging, non-surgical treatment, surgery, rehabilitation, and follow-up care.
SSM Health provides behavioral and mental-health services through inpatient and outpatient programs.
Care can include psychiatric assessment, counseling, substance-use treatment, and specialized behavioral-health services.
SSM Health offers obstetrics, gynecology, maternity care, women’s preventive health, high-risk pregnancy support, and other women’s health services.
Programs vary by hospital and medical group.
Multiple SSM Health hospitals provide labor and delivery, postpartum, neonatal, and maternity services.
Specialized neonatal intensive-care services are available at selected hospitals.
SSM Health provides neurological evaluation and treatment for brain, spine, nerve, stroke, and other neurological disorders.
Advanced neurosurgical services are available at selected tertiary hospitals.
SSM Health provides diagnostic imaging services including X-ray, CT, MRI, ultrasound, mammography, and other imaging procedures.
Hospital and outpatient imaging locations operate throughout the system.
SSM Health provides inpatient and outpatient surgical services ranging from common procedures to complex specialty operations.
Available specialties differ by hospital.
Rehabilitation services include physical therapy, occupational therapy, speech therapy, cardiac rehabilitation, and other recovery programs.
Services can be provided in hospital, outpatient, or post-acute settings.
SSM Health provides comprehensive home-care services for eligible patients who require skilled healthcare support at home.
Care may include nursing, rehabilitation, wound management, and other services.
Hospice programs support patients with serious life-limiting illnesses and their families.
Services focus on comfort, symptom management, emotional support, and quality of life.
SSM Health operates post-acute and senior-care services as part of its broader continuum.
Current system information lists 11 post-acute facilities.
SSM Health operates health-insurance services within its integrated delivery system.
Its insurance operations complement hospital, physician, pharmacy, and accountable-care programs.
SSM Health’s system includes a pharmacy-benefit management company.
This extends the organization into medication-benefit administration in addition to direct clinical care.
SSM Health operates accountable-care organizations designed to coordinate care and improve health outcomes.
For example, SSM ACO, LLC is based at the system’s St. Louis office at 12800 Corporate Hill.
SSM Health MyChart provides digital access to appointments, test results, medical information, prescription refill requests, and billing.
Patients should access MyChart through SSM Health’s official website or mobile application.
314-944-7800.
314-944-7800
314-944-7800
314-944-7800
888-918-3512
Hours:
Monday to Thursday: 8:00 AM to 7:00 PM
Friday: 8:00 AM to 5:00 PM.
888-918-3512.
1-866-776-3627
Also written as:
1-866-SSM-DOCS.
For certain third-party medical-record requests:
610-994-7500
SSM Health uses MRO for selected record-request services.
314-257-8000.
314-257-8654
An additional published patient/guest-relations number is:
314-257-1745.
855-989-6789.
314-768-8000.
844-719-2850
This is a 24-hour line for civil-rights and nondiscrimination grievances.
Email:
EqualRights.Coordinator@ssmhealth.com.
557-203-4007
Current contact:
Patrick Kampert
Email:
Patrick.Kampert@ssmhealth.com.
557-203-4578
Current regional communications contact:
Maryanne Wallace.
ConsumerScams@ssmhealth.com
This is specifically for fraudulent communications impersonating SSM Health.
911
988.
800-222-1222.
Not applicable in the conventional shareholder sense.
SSM Health is a not-for-profit health system.
SSM Health does not publish one universal applicant HR number across the entire system.
Careers:
For medical questions, appointments, or care concerns, contact the hospital, medical group, or physician office involved directly. SSM Health’s Contact Us page allows patients to find location-specific phone numbers, while its online scheduling service can help patients locate primary care, urgent care, virtual care, and other services.
For billing or financial-assistance issues, call 888-918-3512 during the published service hours. If the concern involves a hospital experience, ask for the facility’s Patient Experience or Patient Relations department. Serious complaints can also be submitted through SSM Health’s Complaints and Grievances process.
SSM Health’s current System Office is:
SSM Health
12800 Corporate Hill
St. Louis, MO 63131
United States
This address is currently used for SSM Health system-level public relations, regulatory grievances, ACO operations, and legal correspondence.
12800 Corporate Hill
St. Louis, MO 63131
United States
Laura S. Kaiser, FACHE
She leads the overall SSM Health system.
SSM Health currently describes the organization as a:
$12.7 billion integrated healthcare system.
40,000+ team members
15,000+ providers.
24 hospitals
540+ physician offices and outpatient or virtual-care sites
11 facilities.
SSM Health operates across:
Missouri
Illinois
Oklahoma
Wisconsin.
SSM Health reported:
$440 million
in community benefit for 2025.
Patients filing a complaint against SSM Health should identify the hospital, clinic, medical group, department, provider, or billing account involved before escalating. Keep dates of service, patient account information, bills, claim information, provider names, prior communications, and any case or grievance numbers.
Begin with the SSM Health facility or medical office directly involved. Ask for the department manager, nurse leader, physician-office manager, or Patient Experience representative and explain the concern clearly. Provide the patient’s name, date of service, location, and relevant facts. For unresolved care concerns during an active hospital stay, raising the matter immediately can give the care team an opportunity to address it before discharge.
If the problem is not resolved at the department level, use SSM Health’s formal Complaints and Grievances process. SSM Health specifically invites patients with complaints, concerns, or suggestions to contact its Patient Experience team. Include the facility, department, dates, people involved, previous attempts at resolution, and the specific outcome being requested. Keep a copy of the submission.
Billing disputes can be directed to 888-918-3512, and formal disputed-debt correspondence can be mailed to Disputed Billing, P.O. Box 411997, St. Louis, MO 63141. Civil-rights or discrimination grievances can use the 24-hour Equal Rights Helpline at 844-719-2850 or EqualRights.Coordinator@ssmhealth.com.
For a serious unresolved system-level complaint, send written correspondence to SSM Health, 12800 Corporate Hill, St. Louis, MO 63131. Include patient and contact information, facility details, dates, prior case numbers, a concise chronology, and copies rather than originals of supporting material. Clearly state the resolution requested and keep proof of mailing or delivery.
If the matter remains unresolved, external escalation depends on the type of complaint. SSM Health provides information for contacting The Joint Commission Office of Quality and Patient Safety, including 1-800-944-6610. Civil-rights complaints may also be submitted to the U.S. Department of Health and Human Services Office for Civil Rights, while professional licensing and insurance disputes can involve other state or federal agencies depending on the issue.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.