About SSM Health
SSM Health is a Catholic, not-for-profit integrated healthcare system headquartered in St. Louis, Missouri. The organization provides hospital care, physician services, primary care, specialty medicine, urgent and emergency care, virtual care, senior care, home health, hospice, health insurance, pharmacy-benefit services, and accountable-care programs across Missouri, Illinois, Oklahoma, and Wisconsin.
Current SSM Health information describes the organization as a $12.7 billion health system with more than 40,000 team members and 15,000+ providers. Its current delivery network includes 24 hospitals, 540+ physician offices and other outpatient or virtual-care locations, and 11 post-acute facilities, in addition to home care, hospice, insurance, and pharmacy-related operations.
SSM Health is led by Laura S. Kaiser, FACHE, President and Chief Executive Officer. Its mission is rooted in Catholic healthcare and the organization describes its purpose as revealing God’s healing presence through healthcare services.
Quick Information
Corporate Phone Number
314-944-7800
This number is published by SSM Health for its System Office at 12800 Corporate Hill in St. Louis.
Customer Service Number
For SSM Health billing and financial assistance:
888-918-3512
Published hours:
Monday to Thursday: 8:00 AM to 7:00 PM
Friday: 8:00 AM to 5:00 PM.
Corporate Office Address
SSM Health
12800 Corporate Hill
St. Louis, MO 63131
United States
Headquarters Address
SSM Health
12800 Corporate Hill
St. Louis, MO 63131
United States
SSM Health currently identifies this location as its System Office and uses it for corporate public relations, regulatory, ACO, and system-level correspondence.
SSM Health does not publish one universal unsecured patient-service email for all healthcare matters.
Current specialized contacts include:
Fraud Reports: ConsumerScams@ssmhealth.com
Equal Rights / Grievances: EqualRights.Coordinator@ssmhealth.com
System Media: Patrick.Kampert@ssmhealth.com.
Industry
Healthcare, Hospitals, Physician Services, Health Insurance, Pharmacy Benefits, Home Health, Hospice, Virtual Care and Senior Care
Organization Type
Catholic, not-for-profit integrated health system
Current CEO
Laura S. Kaiser, FACHE
President and Chief Executive Officer.
Number of Team Members
40,000+
Number of Providers
15,000+
Number of Hospitals
24 hospitals
Physician Offices and Outpatient / Virtual Sites
540+ locations.
Annual System Scale
SSM Health currently describes itself as a:
$12.7 billion health system.
Community Benefit
SSM Health reported:
$440 million in community benefit for 2025.
Website
Financial Reports
https://www.ssmhealth.com/resources/about/financials/reports
SSM Health publishes audited annual financial statements and quarterly compliance filings.
Careers Page
SSM Health Services & Programs
SSM Health provides a broad spectrum of healthcare across its four-state footprint. Services vary by hospital and community, but the system combines routine outpatient medicine with advanced specialty and hospital care.
Primary Care
SSM Health provides family medicine, internal medicine, preventive services, annual wellness exams, chronic-disease management, vaccinations, and referrals to specialists.
Primary-care providers serve patients across Missouri, Illinois, Oklahoma, and Wisconsin.
Pediatric Care
SSM Health provides pediatric primary and specialty care for infants, children, and adolescents.
Its network includes SSM Health Cardinal Glennon Children’s Hospital and pediatric specialists across multiple communities.
Emergency Care
SSM Health operates hospital emergency departments for serious illness, injury, trauma, and other urgent medical conditions.
Emergency departments are available 24/7, and SSM Health instructs patients experiencing a medical emergency to call 911.
Urgent Care and Express Clinics
SSM Health operates urgent-care and Express Clinic locations for illnesses and injuries that need prompt attention but are not life-threatening.
Patients can search available appointment times online at participating facilities.
Virtual Care
SSM Health offers virtual care through video visits and other remote-care technologies.
Virtual options can help patients receive treatment without traveling to a clinic, while telehealth programs also connect communities with specialty physicians.
Cardiology and Heart Care
SSM Health provides cardiovascular diagnosis, interventional cardiology, cardiac surgery, heart-failure treatment, vascular care, rehabilitation, and other heart services.
Availability depends on the hospital and regional network.
Cancer Care
SSM Health offers oncology services including cancer diagnosis, medical oncology, radiation treatment, surgery, infusion services, and supportive care.
Cancer programs vary among its Missouri, Illinois, Oklahoma, and Wisconsin facilities.
Orthopedic Care
SSM Health provides orthopedic services for joint, bone, spine, sports-medicine, and musculoskeletal conditions.
Care can include diagnostic imaging, non-surgical treatment, surgery, rehabilitation, and follow-up care.
Behavioral Health
SSM Health provides behavioral and mental-health services through inpatient and outpatient programs.
Care can include psychiatric assessment, counseling, substance-use treatment, and specialized behavioral-health services.
Women’s Health
SSM Health offers obstetrics, gynecology, maternity care, women’s preventive health, high-risk pregnancy support, and other women’s health services.
Programs vary by hospital and medical group.
Maternity and Newborn Care
Multiple SSM Health hospitals provide labor and delivery, postpartum, neonatal, and maternity services.
Specialized neonatal intensive-care services are available at selected hospitals.
Neurology and Neurosurgery
SSM Health provides neurological evaluation and treatment for brain, spine, nerve, stroke, and other neurological disorders.
Advanced neurosurgical services are available at selected tertiary hospitals.
Imaging
SSM Health provides diagnostic imaging services including X-ray, CT, MRI, ultrasound, mammography, and other imaging procedures.
Hospital and outpatient imaging locations operate throughout the system.
Surgery
SSM Health provides inpatient and outpatient surgical services ranging from common procedures to complex specialty operations.
Available specialties differ by hospital.
Rehabilitation
Rehabilitation services include physical therapy, occupational therapy, speech therapy, cardiac rehabilitation, and other recovery programs.
Services can be provided in hospital, outpatient, or post-acute settings.
Home Health
SSM Health provides comprehensive home-care services for eligible patients who require skilled healthcare support at home.
Care may include nursing, rehabilitation, wound management, and other services.
Hospice Care
Hospice programs support patients with serious life-limiting illnesses and their families.
Services focus on comfort, symptom management, emotional support, and quality of life.
Senior Care
SSM Health operates post-acute and senior-care services as part of its broader continuum.
Current system information lists 11 post-acute facilities.
Health Insurance
SSM Health operates health-insurance services within its integrated delivery system.
Its insurance operations complement hospital, physician, pharmacy, and accountable-care programs.
Pharmacy Benefit Management
SSM Health’s system includes a pharmacy-benefit management company.
This extends the organization into medication-benefit administration in addition to direct clinical care.
Accountable Care Organization
SSM Health operates accountable-care organizations designed to coordinate care and improve health outcomes.
For example, SSM ACO, LLC is based at the system’s St. Louis office at 12800 Corporate Hill.
MyChart
SSM Health MyChart provides digital access to appointments, test results, medical information, prescription refill requests, and billing.
Patients should access MyChart through SSM Health’s official website or mobile application.
SSM Health Corporate Phone Numbers
Corporate Phone Number
314-944-7800.
Corporate Headquarters Number
314-944-7800
Headquarters Number
314-944-7800
Corporate Office Number
314-944-7800
Billing Customer Service
888-918-3512
Hours:
Monday to Thursday: 8:00 AM to 7:00 PM
Friday: 8:00 AM to 5:00 PM.
Financial Assistance Number
888-918-3512.
Physician Referral Number
1-866-776-3627
Also written as:
1-866-SSM-DOCS.
Medical Records Vendor Number
For certain third-party medical-record requests:
610-994-7500
SSM Health uses MRO for selected record-request services.
SSM Health Saint Louis University Hospital Main Number
314-257-8000.
Saint Louis University Hospital Patient and Visitor Relations
314-257-8654
An additional published patient/guest-relations number is:
314-257-1745.
Saint Louis University Hospital Customer Service
855-989-6789.
SSM Health St. Mary’s Hospital St. Louis Main Number
314-768-8000.
Equal Rights and Grievance Helpline
844-719-2850
This is a 24-hour line for civil-rights and nondiscrimination grievances.
Email:
EqualRights.Coordinator@ssmhealth.com.
System Media Relations Number
557-203-4007
Current contact:
Patrick Kampert
Email:
Patrick.Kampert@ssmhealth.com.
St. Louis Regional Media Number
557-203-4578
Current regional communications contact:
Maryanne Wallace.
Fraud Reporting Email
ConsumerScams@ssmhealth.com
This is specifically for fraudulent communications impersonating SSM Health.
Emergency Number
911
Suicide and Crisis Lifeline
988.
Poison Control
800-222-1222.
Investor Relations Number
Not applicable in the conventional shareholder sense.
SSM Health is a not-for-profit health system.
Human Resources Number
SSM Health does not publish one universal applicant HR number across the entire system.
Careers:
How to Reach a Real Person at SSM Health
For medical questions, appointments, or care concerns, contact the hospital, medical group, or physician office involved directly. SSM Health’s Contact Us page allows patients to find location-specific phone numbers, while its online scheduling service can help patients locate primary care, urgent care, virtual care, and other services.
For billing or financial-assistance issues, call 888-918-3512 during the published service hours. If the concern involves a hospital experience, ask for the facility’s Patient Experience or Patient Relations department. Serious complaints can also be submitted through SSM Health’s Complaints and Grievances process.
SSM Health Headquarters & Corporate Office Address
SSM Health’s current System Office is:
SSM Health
12800 Corporate Hill
St. Louis, MO 63131
United States
This address is currently used for SSM Health system-level public relations, regulatory grievances, ACO operations, and legal correspondence.
St. Louis System Office
12800 Corporate Hill
St. Louis, MO 63131
United States
Current President and CEO
Laura S. Kaiser, FACHE
She leads the overall SSM Health system.
Current Financial Scale
SSM Health currently describes the organization as a:
$12.7 billion integrated healthcare system.
Current Workforce
40,000+ team members
Current Provider Network
15,000+ providers.
Current Hospital Network
24 hospitals
Physician and Outpatient Network
540+ physician offices and outpatient or virtual-care sites
Post-Acute Facilities
11 facilities.
Geographic Footprint
SSM Health operates across:
Missouri
Illinois
Oklahoma
Wisconsin.
2025 Community Benefit
SSM Health reported:
$440 million
in community benefit for 2025.
How to File a Complaint Against SSM Health
Patients filing a complaint against SSM Health should identify the hospital, clinic, medical group, department, provider, or billing account involved before escalating. Keep dates of service, patient account information, bills, claim information, provider names, prior communications, and any case or grievance numbers.
Step 1: Contact the Hospital, Clinic, or Care Team
Begin with the SSM Health facility or medical office directly involved. Ask for the department manager, nurse leader, physician-office manager, or Patient Experience representative and explain the concern clearly. Provide the patient’s name, date of service, location, and relevant facts. For unresolved care concerns during an active hospital stay, raising the matter immediately can give the care team an opportunity to address it before discharge.
Step 2: Submit a Patient Complaint or Grievance
If the problem is not resolved at the department level, use SSM Health’s formal Complaints and Grievances process. SSM Health specifically invites patients with complaints, concerns, or suggestions to contact its Patient Experience team. Include the facility, department, dates, people involved, previous attempts at resolution, and the specific outcome being requested. Keep a copy of the submission.
Step 3: Use Specialized Billing or Civil Rights Channels
Billing disputes can be directed to 888-918-3512, and formal disputed-debt correspondence can be mailed to Disputed Billing, P.O. Box 411997, St. Louis, MO 63141. Civil-rights or discrimination grievances can use the 24-hour Equal Rights Helpline at 844-719-2850 or EqualRights.Coordinator@ssmhealth.com.
Step 4: Send Formal Written Correspondence to SSM Health
For a serious unresolved system-level complaint, send written correspondence to SSM Health, 12800 Corporate Hill, St. Louis, MO 63131. Include patient and contact information, facility details, dates, prior case numbers, a concise chronology, and copies rather than originals of supporting material. Clearly state the resolution requested and keep proof of mailing or delivery.
Step 5: Contact the Appropriate External Authority if Necessary
If the matter remains unresolved, external escalation depends on the type of complaint. SSM Health provides information for contacting The Joint Commission Office of Quality and Patient Safety, including 1-800-944-6610. Civil-rights complaints may also be submitted to the U.S. Department of Health and Human Services Office for Civil Rights, while professional licensing and insurance disputes can involve other state or federal agencies depending on the issue.
