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- Schnucks
About Schnucks
Schnucks, legally known as Schnuck Markets, Inc., is a family-owned grocery retailer headquartered in St. Louis, Missouri. The company was founded in 1939 when Anna Donovan Schnuck opened the family’s first small retail store in north St. Louis. Over the following decades, the Schnuck family expanded into supermarkets, fresh-food departments, pharmacy services, digital grocery ordering, rewards, catering, floral services, and other grocery-related businesses.
Schnucks currently operates more than 100 supermarkets across Missouri, Illinois, and Indiana. A September 2026 company release reported 112 Schnucks stores and more than 11,000 teammates. The company remains under third- and fourth-generation Schnuck family leadership.
Schnuck Markets is now part of 1939 Group, Inc., a family-owned holding company established by the Schnuck family in 2025. The broader 1939 Group portfolio includes Schnucks, Festival Foods, and Hometown Grocers and has a combined footprint of more than 160 stores across Missouri, Illinois, Indiana, and Wisconsin.
Quick Information
Corporate Phone Number
314-994-9900
This is the current Store Support Center and corporate-office number published by Schnucks.
Customer Service Number
314-994-4400
Toll-free:
800-264-4400
Current Customer Care hours
Sunday through Saturday: 8:30 AM to 8:00 PM, except holidays.
Corporate Office Address
Schnuck Markets, Inc.
11420 Lackland Road
St. Louis, MO 63146
United States
Headquarters Address
Schnuck Markets, Inc.
11420 Lackland Road
St. Louis, MO 63146
United States
Mailing Address
Schnuck Markets, Inc.
P.O. Box 46928
St. Louis, MO 63146
United States.
Privacy: privacy@schnucks.com
Media Relations: mediarelations@schnucks.com
Cooking School: cookingschool@schnucks.com.
Industry
Grocery Retail, Supermarkets, Pharmacy, Fresh Food, Digital Grocery, Delivery and Foodservice
Founded
1939
Founder
Anna Donovan Schnuck.
Current CEO
Todd Schnuck
Todd Schnuck has served as CEO since 2014 and continues to lead Schnuck Markets.
Ownership
Privately held and family owned
Schnucks is part of:
1939 Group, Inc.
which is owned by the Schnuck family.
Number of Stores
Current September 2026 company information reports:
112 Schnucks stores
across Missouri, Illinois, and Indiana.
Number of Employees
More than 11,000 teammates
Current Schnucks careers materials also describe the workforce as approximately 12,000 across stores, offices, warehouses, and production facilities.
Corporate Office Hours
Monday through Friday: 8:00 AM to 4:30 PM
These are the current published Store Support Center contact hours.
Website
Careers Page
Investor Relations
Not applicable.
Schnucks is privately held and does not operate a public shareholder Investor Relations department.
Schnucks Products & Services
Grocery Products
Schnucks sells everyday grocery products including canned goods, packaged foods, snacks, cereal, beverages, baking products, frozen foods, household essentials, and other supermarket merchandise.
Its supermarkets combine national brands with private-label and locally relevant products.
Fresh Produce
Schnucks operates fresh produce departments with fruits, vegetables, herbs, and seasonal products.
Fresh departments are an important part of the company’s traditional supermarket and smaller Schnucks Fresh formats.
Meat Department
Schnucks has long emphasized meat as a core part of its supermarket identity.
The company’s early history included a wholesale meat operation, and Schnucks later became known as the “Meat Masters.”
Seafood
Many Schnucks supermarkets include seafood departments offering fresh and frozen fish, shellfish, prepared seafood, and seasonal products.
Store assortment varies by market and store size.
Deli
Schnucks deli departments sell sliced meats, cheeses, prepared foods, salads, hot items, sandwiches, and party-related foods.
Selected remodeled stores have expanded deli offerings and updated prepared-food areas.
Bakery
Schnucks bakeries sell fresh bread, cakes, pastries, donuts, cookies, desserts, and special-order products.
Cake Order Ahead is also available through participating stores and digital channels.
Floral Services
Schnucks operates floral departments and a dedicated Floral Design Center.
Customers with floral orders or delivery questions can contact:
314-997-2444.
Schnucks Rewards
Schnucks Rewards launched in 2018 and allows customers to earn rewards on qualifying purchases.
Current company history states that members earn 2% back in Rewards Points along with access to digital coupons and app-based features.
Digital Coupons
Customers can load qualifying digital coupons through Schnucks Rewards.
Coupons can be applied to eligible purchases through linked Rewards accounts.
Schnucks Delivers
Schnucks offers grocery delivery through its digital ordering services.
Customer Care routes Schnucks Delivers questions through:
314-994-4400 or 800-264-4400, Option 1.
Curbside Pickup
Participating stores offer curbside pickup through supported digital ordering services.
Current store remodel announcements continue to highlight curbside pickup through Instacart.
DoorDash Delivery
Schnucks offers grocery delivery through DoorDash at participating locations.
Availability depends on delivery area and store participation.
AI Shopping Assistant
In August 2026, Schnucks launched an AI-powered shopping assistant through its app and website.
The system can help customers with meal planning, savings, recipes, cooking advice, party planning, and food-and-wine pairing ideas.
Interactive Weekly Ad
Schnucks enhanced its digital weekly ad in 2026.
The feature helps shoppers browse current savings and promotions within the Schnucks app and website.
Deli Order Ahead
Customers can order qualifying deli items in advance through Schnucks digital services.
This can reduce preparation and waiting time for deli purchases.
Cake Order Ahead
Participating Schnucks bakeries accept advance cake orders for birthdays, celebrations, and other events.
Party Planning
Schnucks provides party-planning and advance ordering tools for customers purchasing food for gatherings and events.
Schnucks Cooking School
Schnucks operates a Cooking School at its Des Peres location.
Phone
314-909-1704
cookingschool@schnucks.com.
Schnucks Fresh
Schnucks Fresh is a smaller-format grocery concept focused heavily on fresh produce, meat, seafood, bakery, deli, and convenient grocery items.
The first Schnucks Fresh opened in Jasper, Indiana in 2021.
Fresh Guarantee
Schnucks reinforced its Fresh Guarantee program in 2026, emphasizing quality standards across fresh departments.
Community Food Donations
Schnucks reports donating more than:
$15 million in food annually
to food pantries and hunger-relief organizations.
Schnucks Corporate Phone Numbers
Corporate Phone Number
314-994-9900.
Corporate Headquarters Number
314-994-9900
Headquarters Number
314-994-9900
Corporate Office Number
314-994-9900
Customer Service Number
314-994-4400
Toll-Free Customer Service
800-264-4400
Schnucks Delivers Support
314-994-4400 or 800-264-4400
Select:
Option 1.
Schnucks Rewards Support
314-994-4400 or 800-264-4400
Select:
Option 2.
General Customer Feedback
314-994-4400 or 800-264-4400
Select:
Option 3.
Floral Design Center
314-997-2444
Hours
Monday through Saturday: 6:00 AM to 4:00 PM.
Cooking School Number
314-909-1704.
Media / Press Number
314-994-4603
mediarelations@schnucks.com
Published media-office hours
Monday through Friday: 8:00 AM to 5:00 PM.
Privacy Contact
Email:
privacy@schnucks.com
Mail:
Schnuck Markets, Inc.
11420 Lackland Road
St. Louis, MO 63146
Attention: Privacy Officer.
Local Store Number
Each Schnucks supermarket has its own local phone number.
Use the official store directory at:
https://schnucks.com/locations
Billing Number
Schnucks does not publish one universal billing-only number.
For ordinary purchase or payment issues use:
314-994-4400 or 800-264-4400.
Investor Relations Number
Not applicable.
Human Resources Number
Schnucks does not publish one universal applicant HR number.
Careers
How to Reach a Real Person at Schnucks
For grocery, Rewards, delivery, digital account, service, or shopping concerns, call 314-994-4400 or 800-264-4400. Customer Care is available seven days a week from 8:30 AM to 8:00 PM except holidays. Select the appropriate menu option for delivery, Rewards, or general feedback.
For issues involving a specific supermarket, Schnucks recommends contacting the store directly. Corporate, vendor, and teammate matters can be directed to the Store Support Center at 314-994-9900, Monday through Friday from 8:00 AM to 4:30 PM.
Schnucks Headquarters & Corporate Office Address
St. Louis Corporate Headquarters
Schnuck Markets, Inc.
11420 Lackland Road
St. Louis, MO 63146
United States
Phone: 314-994-9900.
Mailing Address
P.O. Box 46928
St. Louis, MO 63146.
Current CEO
Todd Schnuck
Todd Schnuck represents the third generation of the Schnuck family and has served as CEO since 2014.
Current Parent Holding Company
1939 Group, Inc.
The holding company was established in 2025 and is owned by the Schnuck family.
1939 Group Companies
The current family of companies includes:
Schnucks
Festival Foods
Hometown Grocers
The holding company name honors 1939, the year Anna Donovan Schnuck opened the family’s first store.
Current Schnucks Store Count
A September 16, 2026 company release lists:
112 stores
across:
Missouri
Illinois
Indiana.
Current Workforce
More than 11,000 Schnucks teammates.
Broader 1939 Group Scale
The broader family-owned group operates approximately:
163 stores
and employs around:
19,000 people
across Missouri, Illinois, Indiana, and Wisconsin.
How to File a Complaint Against Schnucks
Step 1: Contact the Store Manager
For complaints involving a purchase, employee interaction, product condition, pricing, store cleanliness, or another location-specific issue, contact the Schnucks store involved and ask for the manager on duty. Provide the receipt, transaction date, product information, store location, and a clear explanation of the concern. Store management can often resolve refunds, quality issues, service complaints, and pricing problems directly.
Step 2: Contact Schnucks Customer Care
If the store cannot resolve the complaint, call 314-994-4400 or 800-264-4400. Choose Option 3 for general feedback, or the dedicated option if the complaint involves Schnucks Rewards or Schnucks Delivers. Provide the store, date, transaction information, previous manager contact, and the resolution you are requesting. Customer Care states that it attempts to respond to submitted requests within two business days.
Step 3: Request Further Corporate Review
If the first Customer Care response does not resolve the matter, ask for further management review and retain the original complaint information. For privacy matters, contact privacy@schnucks.com. For delivery or Rewards disputes, keep screenshots, receipts, account details, and any correspondence associated with the transaction.
Step 4: Send Formal Written Correspondence to Schnucks
Serious unresolved complaints can be mailed to Schnuck Markets, Inc., 11420 Lackland Road, P.O. Box 46928, St. Louis, MO 63146. Include your full contact information, store location, transaction date, receipt details, complaint history, and requested resolution. Attach copies rather than originals of supporting documents and keep proof of mailing.
Step 5: Use the Appropriate External Complaint Process
If necessary, food-safety matters can be reported to local or state health authorities, payment disputes can be raised with the card issuer, and consumer complaints may be submitted to the applicable state Attorney General or consumer-protection agency. Keep receipts, photos, Customer Care case details, and written responses before escalating.
