Optum
Optum
Optum is a health-services and technology company that works to make healthcare more connected, accessible and efficient. Founded in April 2011, the company is part of UnitedHealth Group and provides a broad range of healthcare, pharmacy, financial, data and technology services.
Optum supports individuals and families, healthcare providers, employers, health plans and other organizations. Its businesses and services include healthcare delivery, pharmacy benefit and prescription services, healthcare technology, data and analytics, financial account services, behavioral-health resources and other health-related support.
The company is headquartered in Eden Prairie, Minnesota. Optum operates as one of the two major businesses of UnitedHealth Group, alongside UnitedHealthcare. Optum is led by Chief Executive Officer Dr. Patrick Conway.
Optum, Inc.
UnitedHealth Group Incorporated
Healthcare services, health technology, pharmacy services and healthcare data
April 2011
Eden Prairie, Minnesota
Dr. Patrick Conway
Stephen Hemsley
Subsidiary and business of a publicly traded parent company
New York Stock Exchange
NYSE: UNH
1-888-445-8745
Optum
1 Optum Circle
Eden Prairie, MN 55344
United States
Optum provides service-specific customer support through its official Customer Service and Contact Us resources.
Optum may provide services including:
Available services depend on the specific Optum business, plan, account, provider relationship and customer location.
1-888-445-8745
Optum lists this number as its corporate switchboard. If you are unable to find the appropriate department through the company’s service-specific support resources, call the switchboard Monday through Friday for additional assistance.
1-800-356-3477
Call for support related to eligible Optum Rx home-delivery pharmacy services.
1-855-427-4682
This number provides support for Optum Specialty Pharmacy services and is listed as available 24 hours a day.
1-877-342-9352
Call for assistance related to Optum infusion pharmacy services.
1-844-973-3923
Use this number for applicable Optum Financial account support.
1-844-553-7130
Call for assistance with applicable Optum Bank account access and support.
1-888-326-1269
This number is listed for general pharmacy-related support.
1-855-427-4682
Call for specialty pharmacy support, including eligible prescription and account assistance.
Because Optum operates multiple healthcare, pharmacy, financial and technology businesses, the correct contact method depends on the service you need.
Start by visiting the official Optum Customer Service or Contact Us section and select the relevant service. If you still need help identifying the correct department, call the corporate switchboard at 1-888-445-8745.
Before contacting Optum, gather:
Do not share passwords, complete Social Security numbers or other sensitive information unless you are using a verified Optum service and the information is required for a legitimate account-verification process.
Optum
1 Optum Circle
Eden Prairie, MN 55344
United States
Optum identifies Eden Prairie, Minnesota as its headquarters location. The company operates numerous business units and service locations, so a specific department may use a different mailing address.
Optum
11000 Optum Circle
Eden Prairie, MN 55344
United States
Phone: 1-888-445-8745
Use the address or contact instructions specifically provided for your Optum service, account, legal correspondence or business request. Do not assume that the corporate headquarters is the correct address for payments, prescriptions, medical records or other service-specific documents.
Optum customers should use the support channel connected with their specific service.
Optum offers separate support channels for services such as:
Customers should have their prescription or account information available before calling.
Healthcare support may depend on the Optum care organization, physician group, location, insurance arrangement or patient portal. Patients can use their applicable Optum patient portal or service-specific contact information for appointments, medical records, messages and billing assistance.
Customers with eligible healthcare financial accounts may need support for:
The appropriate support number may depend on the specific account or plan.
For a medical bill, prescription charge, healthcare financial account or other payment-related issue, use the contact information associated with the specific Optum service.
Before contacting customer support, keep copies of:
Do not mail a payment or sensitive document to the corporate headquarters unless Optum specifically instructs you to use that address.
Step 1: Contact the Appropriate Service Department
Start with the customer-service department responsible for the specific Optum service involved.
Explain the issue clearly and provide relevant account, prescription, billing, claim or service information.
Step 2: Request a Case or Reference Number
If the matter cannot be resolved immediately, ask whether a case, ticket or reference number has been created.
Keep this number for future follow-up.
Step 3: Keep Supporting Records
Save:
Step 4: Request Escalation When Necessary
If ordinary customer service does not resolve the issue, ask for the appropriate escalation, supervisory or specialized review process available for that service.
Step 5: Submit a Formal Complaint Through the Appropriate Channel
The correct external complaint process depends on the type of issue.
For example, a complaint involving medical care, insurance coverage, pharmacy services, billing, privacy or financial accounts may be handled by different regulators or organizations.
Use the complaint process applicable to the specific product or service and preserve all supporting records.
Step 6: Report Suspected Fraud, Waste or Abuse
Optum directs customers with concerns involving suspected fraud, waste or abuse to its available reporting resources or the applicable customer-service channel.
Medicare-related concerns may also involve separate Medicare reporting procedures.
Optum is headquartered in Eden Prairie, Minnesota. Its corporate headquarters is listed at 1 Optum Circle, Eden Prairie, MN 55344.
Optum lists its corporate switchboard as 1-888-445-8745.
Optum is a business of UnitedHealth Group Incorporated.
Dr. Patrick Conway is the Chief Executive Officer of Optum.
Optum was founded in April 2011.
Yes. Optum is one of UnitedHealth Group’s two major businesses, alongside UnitedHealthcare.
Optum provides a range of healthcare, pharmacy, technology, data, financial and related health-services solutions for individuals, providers, employers, health plans and other organizations.
Optum lists 1-800-356-3477 for Optum Rx Home Delivery support.
Call 1-855-427-4682 for Optum Specialty Pharmacy support.
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