Optum
Optum
Optum is an American healthcare services and technology company operating as part of UnitedHealth Group. The business connects medical care, pharmacy services, healthcare financial accounts, data, analytics, technology, and consulting capabilities. Optum works with individuals, care providers, employers, health plans, government agencies, life sciences companies, and other healthcare organizations.
Optum’s principal business areas include Optum Health, Optum Rx, and Optum Insight. Through these operations, the company provides physician and clinical services, prescription management, specialty and home-delivery pharmacy services, health savings accounts, payment technology, healthcare analytics, consulting, and operational support. Optum states that its services help more than 120 million people access medical care, mental health support, and everyday wellness services.
Optum was established in April 2011 and is headquartered in Eden Prairie, Minnesota. It is a business of UnitedHealth Group rather than a separately traded public company. Optum reports approximately 300,000 employees worldwide and maintains operations, care facilities, pharmacies, technology teams, and business offices across the United States and other markets.
1-888-445-8745
Optum publishes this number as its corporate switchboard. It is available Monday through Friday, although Optum does not publish one universal schedule covering every corporate and service department.
Customer service numbers vary according to the Optum product, patient group, pharmacy service, financial account, or regional care organization involved.
For general direction, customers can call the corporate switchboard at 1-888-445-8745. Patients and members should use the telephone number on their identification card, prescription materials, account card, statement, or service correspondence whenever available.
Optum, Inc.
1 Optum Circle
Eden Prairie, MN 55344
United States
Optum, Inc.
1 Optum Circle
Eden Prairie, MN 55344
United States
Optum does not publish one universal email address for all customer-service matters.
Product-specific verified emails include:
Optum Financial: of-service@of.optum.com
Optum Bank and Commuter Accounts: accountholderservices@optum.com
Customers should not email medical records, complete account numbers, passwords, or other sensitive information unless Optum provides a secure and verified method.
Healthcare Services, Pharmacy Benefits, Financial Services, Technology, Data, and Analytics
April 2011
Approximately 300,000 employees worldwide.
This figure is published by Optum and covers its broad healthcare, pharmacy, technology, analytics, financial, consulting, and care-delivery operations.
Optum’s corporate switchboard is available Monday through Friday.
Optum does not publish exact universal opening and closing times for its Eden Prairie headquarters. Product, pharmacy, patient-support, and local care-office hours vary.
Optum is part of UnitedHealth Group and does not maintain a separate publicly traded stock.
Investor information, financial reports, shareholder resources, SEC filings, and stock information are available through UnitedHealth Group Investor Relations.
careers.unitedhealthgroup.com/optum
Optum employment opportunities include clinical care, pharmacy, nursing, technology, data, customer support, finance, consulting, operations, sales, and corporate positions.
Optum provides healthcare delivery, pharmacy, financial, technology, data, consulting, and business-support services.
Optum Health provides and supports medical care through physicians, clinics, urgent care centers, specialty practices, home-based services, virtual care, and other healthcare organizations.
Available services depend on the patient’s location, healthcare provider, insurance coverage, and regional Optum organization.
Optum-affiliated medical groups provide primary care and selected specialty services in participating states.
Patients may be able to schedule appointments, view test results, request medication refills, review medical records, and communicate with their care teams through a local patient portal.
Some Optum care organizations provide urgent care, same-day appointments, and virtual healthcare services.
Service availability, appointment requirements, fees, and insurance participation differ by location and provider.
Optum supports behavioral health and mental health services for eligible patients and members.
Available care may include counseling, therapy, substance-use support, behavioral-health programs, provider networks, and virtual services.
Optum Rx provides pharmacy-benefit and prescription-management services for eligible health plans, employers, and members.
Services can include prescription claims processing, medication management, home delivery, pharmacy-network support, drug-cost information, and member account tools.
Optum Home Delivery Pharmacy allows eligible patients to receive maintenance medications and other approved prescriptions by mail.
Members can use online tools to request refills, track orders, manage billing information, and review prescription details.
Optum Specialty Pharmacy supports patients who use specialty medications for complex, chronic, or rare health conditions.
Services can include medication delivery, refill coordination, insurance support, patient education, and access to specialized pharmacy teams.
Optum Infusion Pharmacy provides selected infusion medications and related support for eligible patients.
Services may be delivered in the patient’s home, an infusion location, or another appropriate care setting, depending on the prescription and care plan.
Optum Financial provides financial tools intended to help individuals and organizations manage healthcare expenses and payments.
Services can include benefit accounts, payment technology, claims administration, reimbursement tools, and online account management.
Optum Bank provides health savings accounts and other eligible healthcare financial accounts.
Account holders can review balances, make contributions, pay qualified expenses, manage investments when available, and access tax-related account information.
Optum provides software, data, analytics, artificial intelligence, and operational technology for healthcare organizations.
These services help providers, health plans, employers, government agencies, and life sciences businesses manage information, improve workflows, analyze costs, and support healthcare decisions.
Optum Insight provides technology, analytics, advisory, payment, and business services to organizations that provide or pay for healthcare.
Its customers can include hospitals, physician groups, health plans, government programs, and life sciences organizations.
Optum provides consulting and advisory services related to healthcare operations, technology, data, payments, clinical performance, pharmacy services, and organizational strategy.
Consulting services are generally intended for professional and institutional customers rather than individual patients.
1-888-445-8745
Optum publishes this number as its corporate switchboard.
It is the appropriate starting point for a general corporate inquiry when the caller does not know which Optum unit or department is responsible.
1-888-445-8745
This number is associated with Optum’s corporate organization and headquarters in Eden Prairie, Minnesota.
It should not replace the service-specific number printed on a patient’s identification card, prescription document, financial card, bill, or account statement.
1-888-445-8745
Optum’s corporate switchboard is available Monday through Friday.
Exact hours are not prominently published on the company’s general Contact Us page.
1-800-356-3477
This number is published for Optum Home Delivery Pharmacy questions.
Customers can use it for eligible prescription, refill, delivery, order-status, or home-delivery pharmacy concerns.
1-855-427-4682
Optum publishes this number for Specialty Pharmacy patient support.
The service is available 24 hours a day, 7 days a week.
1-877-342-9352
This number is published for Optum Infusion Pharmacy assistance.
Patients should have their prescription, provider, insurance, and account information available when contacting the pharmacy.
1-877-342-9352
Optum identifies this number for eligible immunoglobulin infusion assistance.
It is a specialized pharmacy contact and should not be used for unrelated Optum services.
1-855-855-8754
Optum publishes this number for pharmacy support involving hemophilia and bleeding disorders.
Patients should use this number only when their medication or program is connected with the relevant Optum service.
1-855-855-8754
This number is also published for Optum’s Alpha-1 pharmacy team.
It is not a universal Optum patient-support number.
1-844-693-4889
Optum publishes this number for divvyDOSE support.
Email: support@divvydose.com
1-866-234-8913
This number applies when the back of the customer’s payment card displays optumfinancial.com or connectyourcare.com.
Customers should verify the information printed on their own card before calling.
1-866-234-8913
This number applies when the back of the account card displays optumbank.com.
Email: accountholderservices@optum.com
1-888-339-3685
Optum publishes this number for commuter-benefit account assistance.
Email: accountholderservices@optum.com
1-844-553-7130
This number is specifically published for help signing in to or registering an Optum Bank account.
It should not be confused with the main account-service number.
1-844-973-3923
This number is published for Optum Financial sign-in and registration assistance.
Customers with other financial-account questions should check the number printed on the back of their card.
1-888-326-1269
This number is published for pharmacy account sign-in and registration assistance.
It is not the main Home Delivery Pharmacy telephone number.
Optum directs patients and members to the customer-service number on their identification card for suspected fraud, waste, or abuse.
Medicare-related fraud, waste, and abuse concerns can also be reported to 1-800-MEDICARE, or 1-800-633-4227, when applicable.
First identify which Optum service is involved because Optum does not use one customer-service team for every patient, pharmacy, financial, and business product. Use the telephone number printed on your member identification card, prescription paperwork, payment card, account statement, medical bill, or service correspondence. If you cannot identify the correct department, call Optum’s corporate switchboard at 1-888-445-8745 Monday through Friday and ask to be directed to the appropriate team.
Before calling, gather the patient or member name, identification number, account information, provider name, prescription number, claim number, service date, bill, and previous case number when applicable. Ask the automated system for customer service or a representative, then explain the service involved and the assistance required. Do not provide medical records, passwords, verification codes, or complete financial-account information until the representative and contact channel have been verified.
Optum, Inc.
1 Optum Circle
Eden Prairie, MN 55344
United States
Corporate Switchboard: 1-888-445-8745
This is Optum’s identified corporate headquarters in Eden Prairie, Minnesota.
UnitedHealth Group
9900 Bren Road East
Minnetonka, MN 55343
United States
Optum is part of UnitedHealth Group. This address belongs to the parent company and should not be presented as a local Optum clinic, pharmacy, or patient-service location.
Optum operates medical practices, clinics, urgent care facilities, pharmacies, and other healthcare locations across multiple states.
Patients should use Optum’s location tools or information supplied by their care organization to verify the correct local address. Medical records, payments, and complaint correspondence should be sent only to the verified address provided by the responsible Optum organization.
Optum’s pharmacy mailing and return addresses differ according to the medication, pharmacy service, and patient program.
Patients should use the address printed on their prescription documentation, shipping label, invoice, or official Optum pharmacy correspondence. Medication should not be mailed to corporate headquarters.
Determine whether the complaint involves Optum Health, Optum Rx, Home Delivery Pharmacy, Specialty Pharmacy, Infusion Pharmacy, Optum Bank, Optum Financial, Optum Insight, or a local Optum care organization.
The correct complaint process and responsible department depend on the service involved.
Call the telephone number printed on the member card, pharmacy document, payment card, account statement, bill, or service correspondence.
Explain the problem clearly and provide the relevant member, claim, prescription, transaction, or appointment information.
For a complaint involving medical care, begin with the clinic, provider, care team, or local patient-support department.
For a prescription complaint, contact the pharmacy team responsible for filling, shipping, or managing the medication.
Ask the representative to document the complaint and provide a case, confirmation, or reference number.
Record the date and time of the call, the department contacted, the representative’s name when available, and the resolution offered.
If the first representative cannot resolve the complaint, ask for a supervisor or the team responsible for formal complaints, grievances, appeals, billing reviews, or account investigations.
Healthcare coverage appeals may be subject to deadlines, so review all plan and denial documents promptly.
Keep relevant records such as:
Use an approved secure method when sending medical, prescription, or financial information.
Send the complaint to the address or secure portal identified by the responsible Optum service.
Do not send medical records, prescription information, payments, or financial documents to corporate headquarters unless Optum specifically instructs you to use that address.
If you cannot determine which Optum unit is responsible, call:
1-888-445-8745
Ask the switchboard to direct you to the correct complaint, patient-support, pharmacy, financial, compliance, or business department.
Use Optum’s official fraud, waste, and abuse reporting resources or call the customer-service number on the applicable identification card.
Provide factual details and avoid sending protected health or financial information through an unverified channel.
Depending on the complaint, external escalation may involve a state insurance department, pharmacy board, medical licensing board, banking regulator, consumer-protection agency, Medicare, Medicaid, or the health plan responsible for the benefit.
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