Optum
About Optum
Optum is a health-services and technology business that operates as part of UnitedHealth Group. The company provides a broad range of healthcare solutions, including healthcare delivery, pharmacy services, health-benefit financial services, analytics, technology, consulting, and other healthcare-related services.
Optum works with patients, physicians, employers, health plans, government organizations, and healthcare providers, helping organizations manage healthcare services, technology, costs, and patient needs. Its operations span multiple areas of the healthcare industry.
Its major businesses include Optum Health, Optum Rx, and Optum Insight, which focus on healthcare delivery, pharmacy services, data and analytics, and technology solutions. Optum’s corporate headquarters is located in Eden Prairie, Minnesota.
Quick Information
Industry
Healthcare Services and Technology
Parent Company
UnitedHealth Group
Corporate Phone Number
1-888-445-8745
Customer Service Number
Varies by Optum product and service
Corporate Office Address
1 Optum Circle
Eden Prairie, MN 55344
United States
Headquarters Address
1 Optum Circle
Eden Prairie, MN 55344
United States
Optum uses product-specific emails and support channels. There is no single universal general-support email.
Optum Bank Number
1-844-553-7130
Optum Financial Number
1-844-973-3923
Pharmacy Number
1-888-326-1269
Specialty Pharmacy Number
1-855-427-4682
Website
Optum Products & Services
Healthcare Delivery
Optum operates and supports physician practices, clinics, urgent care, and other patient-care services.
Pharmacy Services
Optum Rx provides pharmacy-benefit and prescription-management services.
Specialty Pharmacy
Optum Specialty Pharmacy supports patients taking specialty medications.
Optum Bank
Optum Bank provides health savings accounts and other healthcare financial products.
Optum Financial
The company provides healthcare payment and financial-management services.
Healthcare Technology
Optum provides analytics, software, AI, data, and operational technology.
Consulting
Healthcare organizations use Optum for consulting and operational support.
Optum Corporate Phone Numbers
Corporate Switchboard
1-888-445-8745
Optum currently publishes this as its corporate switchboard. (optum.com)
Optum Bank
1-844-553-7130
Optum Financial
1-844-973-3923
Pharmacy
1-888-326-1269
Specialty Pharmacy
1-855-427-4682
These numbers are published on Optum’s current Contact Us page. (optum.com)
How to Reach a Real Person at Optum
The correct number depends on the Optum service involved.
For general corporate assistance, call:
1-888-445-8745
For patient support, use the state-specific or service-specific number provided by Optum.
Have:
- Member or patient information
- Account number
- Prescription details when applicable
- Provider information
- Service involved
- Description of the issue
ready.
Optum Headquarters & Corporate Office Address
Optum Corporate Headquarters
1 Optum Circle
Eden Prairie, MN 55344
United States
Corporate Switchboard: 1-888-445-8745
Optum currently identifies this as its corporate headquarters. (optum.com)
How to File a Complaint Against Optum
Step 1: Identify the Optum Service
Determine whether the issue involves Optum Health, Optum Rx, Optum Bank, Optum Financial, or another unit.
Step 2: Contact the Appropriate Customer Service Team
Use the specific support number.
Step 3: Request Escalation
Ask for supervisory review if needed.
Step 4: Keep Documentation
Retain prescriptions, claims, account information, and case numbers.
Step 5: Contact Corporate Headquarters
Optum
1 Optum Circle
Eden Prairie, MN 55344
Step 6: Healthcare or Financial Complaints
Depending on the service, complaints may fall under healthcare, insurance, pharmacy, banking, or financial regulators.
Step 7: Fraud, Waste and Abuse
Optum provides separate fraud, waste, and abuse reporting resources through its official Contact Us system.
