Optum
About Optum
Optum is a health-services and technology company that works to make healthcare more connected, accessible and efficient. Founded in April 2011, the company is part of UnitedHealth Group and provides a broad range of healthcare, pharmacy, financial, data and technology services.
Optum supports individuals and families, healthcare providers, employers, health plans and other organizations. Its businesses and services include healthcare delivery, pharmacy benefit and prescription services, healthcare technology, data and analytics, financial account services, behavioral-health resources and other health-related support.
The company is headquartered in Eden Prairie, Minnesota. Optum operates as one of the two major businesses of UnitedHealth Group, alongside UnitedHealthcare. Optum is led by Chief Executive Officer Dr. Patrick Conway.
Quick Information
Legal Company Name
Optum, Inc.
Parent Company
UnitedHealth Group Incorporated
Industry
Healthcare services, health technology, pharmacy services and healthcare data
Founded
April 2011
Headquarters
Eden Prairie, Minnesota
Chief Executive Officer of Optum
Dr. Patrick Conway
Parent Company Chief Executive Officer
Stephen Hemsley
Company Type
Subsidiary and business of a publicly traded parent company
Parent Company Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: UNH
Corporate Switchboard
1-888-445-8745
Corporate Headquarters Address
Optum
1 Optum Circle
Eden Prairie, MN 55344
United States
Official Website
Customer Support
Optum provides service-specific customer support through its official Customer Service and Contact Us resources.
Products & Services
Optum may provide services including:
- Healthcare and clinical services
- Primary and specialty care
- Medical care and patient support
- Pharmacy benefit services
- Home delivery pharmacy
- Specialty pharmacy services
- Infusion pharmacy services
- Prescription management
- Healthcare technology
- Data and analytics solutions
- Healthcare financial services
- Health savings account support
- Flexible spending account support
- Behavioral-health resources
- Mental-health services
- Population-health services
- Care management
- Revenue-cycle and healthcare business services
- Provider and payer solutions
- Digital health tools
- Healthcare consulting and technology solutions
Available services depend on the specific Optum business, plan, account, provider relationship and customer location.
Corporate Phone Numbers
Optum Corporate Switchboard
1-888-445-8745
Optum lists this number as its corporate switchboard. If you are unable to find the appropriate department through the company’s service-specific support resources, call the switchboard Monday through Friday for additional assistance.
Optum Rx Home Delivery
1-800-356-3477
Call for support related to eligible Optum Rx home-delivery pharmacy services.
Optum Specialty Pharmacy
1-855-427-4682
This number provides support for Optum Specialty Pharmacy services and is listed as available 24 hours a day.
Optum Infusion Pharmacy
1-877-342-9352
Call for assistance related to Optum infusion pharmacy services.
Optum Financial
1-844-973-3923
Use this number for applicable Optum Financial account support.
Optum Bank
1-844-553-7130
Call for assistance with applicable Optum Bank account access and support.
Optum Pharmacy Support
1-888-326-1269
This number is listed for general pharmacy-related support.
Optum Specialty Pharmacy Support
1-855-427-4682
Call for specialty pharmacy support, including eligible prescription and account assistance.
How to Reach a Real Person at Optum
Because Optum operates multiple healthcare, pharmacy, financial and technology businesses, the correct contact method depends on the service you need.
Start by visiting the official Optum Customer Service or Contact Us section and select the relevant service. If you still need help identifying the correct department, call the corporate switchboard at 1-888-445-8745.
Before contacting Optum, gather:
- Full name
- Date of birth, when required for account verification
- Member or patient identification number
- Account number, if applicable
- Prescription information
- Order number
- Provider information
- Date of service
- Billing or claim information
- Previous case or reference number
- Details of the problem
- Relevant supporting documents
Do not share passwords, complete Social Security numbers or other sensitive information unless you are using a verified Optum service and the information is required for a legitimate account-verification process.
Optum Headquarters and Corporate Office Address
Optum
1 Optum Circle
Eden Prairie, MN 55344
United States
Optum identifies Eden Prairie, Minnesota as its headquarters location. The company operates numerous business units and service locations, so a specific department may use a different mailing address.
Corporate Address Listed for Certain Optum Client Services
Optum
11000 Optum Circle
Eden Prairie, MN 55344
United States
Phone: 1-888-445-8745
Use the address or contact instructions specifically provided for your Optum service, account, legal correspondence or business request. Do not assume that the corporate headquarters is the correct address for payments, prescriptions, medical records or other service-specific documents.
Customer Service and Account Assistance
Optum customers should use the support channel connected with their specific service.
Pharmacy Assistance
Optum offers separate support channels for services such as:
- Home delivery pharmacy
- Specialty pharmacy
- Infusion pharmacy
- Prescription orders
- Pharmacy account access
Customers should have their prescription or account information available before calling.
Healthcare and Patient Support
Healthcare support may depend on the Optum care organization, physician group, location, insurance arrangement or patient portal. Patients can use their applicable Optum patient portal or service-specific contact information for appointments, medical records, messages and billing assistance.
Financial Account Support
Customers with eligible healthcare financial accounts may need support for:
- Health savings accounts
- Flexible spending accounts
- Account balances
- Contributions
- Claims
- Reimbursements
- Sign-in and registration issues
The appropriate support number may depend on the specific account or plan.
Billing, Claims and Payment Assistance
For a medical bill, prescription charge, healthcare financial account or other payment-related issue, use the contact information associated with the specific Optum service.
Before contacting customer support, keep copies of:
- Bills
- Payment confirmations
- Explanation of benefits documents
- Claim information
- Account statements
- Prescription records
- Dates of service
- Provider invoices
- Previous correspondence
- Case or reference numbers
Do not mail a payment or sensitive document to the corporate headquarters unless Optum specifically instructs you to use that address.
How to File a Complaint or Report a Problem to Optum
Step 1: Contact the Appropriate Service Department
Start with the customer-service department responsible for the specific Optum service involved.
Explain the issue clearly and provide relevant account, prescription, billing, claim or service information.
Step 2: Request a Case or Reference Number
If the matter cannot be resolved immediately, ask whether a case, ticket or reference number has been created.
Keep this number for future follow-up.
Step 3: Keep Supporting Records
Save:
- Billing statements
- Payment confirmations
- Prescription records
- Claim documents
- Account screenshots
- Emails
- Letters
- Dates and times of telephone calls
- Names of representatives
- Case or reference numbers
Step 4: Request Escalation When Necessary
If ordinary customer service does not resolve the issue, ask for the appropriate escalation, supervisory or specialized review process available for that service.
Step 5: Submit a Formal Complaint Through the Appropriate Channel
The correct external complaint process depends on the type of issue.
For example, a complaint involving medical care, insurance coverage, pharmacy services, billing, privacy or financial accounts may be handled by different regulators or organizations.
Use the complaint process applicable to the specific product or service and preserve all supporting records.
Step 6: Report Suspected Fraud, Waste or Abuse
Optum directs customers with concerns involving suspected fraud, waste or abuse to its available reporting resources or the applicable customer-service channel.
Medicare-related concerns may also involve separate Medicare reporting procedures.
Frequently Asked Questions
1. Where is Optum headquartered?
Optum is headquartered in Eden Prairie, Minnesota. Its corporate headquarters is listed at 1 Optum Circle, Eden Prairie, MN 55344.
2. What is Optum’s corporate phone number?
Optum lists its corporate switchboard as 1-888-445-8745.
3. Who owns Optum?
Optum is a business of UnitedHealth Group Incorporated.
4. Who is the CEO of Optum?
Dr. Patrick Conway is the Chief Executive Officer of Optum.
5. When was Optum founded?
Optum was founded in April 2011.
6. Is Optum part of UnitedHealth Group?
Yes. Optum is one of UnitedHealth Group’s two major businesses, alongside UnitedHealthcare.
7. What does Optum do?
Optum provides a range of healthcare, pharmacy, technology, data, financial and related health-services solutions for individuals, providers, employers, health plans and other organizations.
8. What is the Optum Rx home-delivery phone number?
Optum lists 1-800-356-3477 for Optum Rx Home Delivery support.
9. How do I contact Optum Specialty Pharmacy?
Call 1-855-427-4682 for Optum Specialty Pharmacy support.
