Northern Tool + Equipment Headquarters& Corporate Office

About Northern Tool + Equipment

Northern Tool + Equipment is a privately held American retailer and manufacturer of tools, industrial equipment, outdoor power products, automotive equipment, generators, pressure washers, material-handling products, and other equipment used by professionals, contractors, farmers, tradespeople, serious do-it-yourself customers, and commercial buyers. Founder Don Kotula started the business in 1981 from his Minnesota garage, initially selling hydraulic cylinders, valves, and log-splitter information through the mail under the Northern Hydraulics name. The company expanded rapidly through catalog sales, retail stores, proprietary product development, and a broadening assortment of professional equipment.

The company officially changed its name from Northern Hydraulics to Northern Tool + Equipment in 1998 to reflect its much larger merchandise assortment. Today, Northern Tool sells more than 100,000 tools and equipment products from hundreds of national brands while also developing exclusive product lines such as NorthStar, Powerhorse, Klutch, and Bannon. Its operations include retail stores, e-commerce, catalog sales, manufacturing, distribution centers, parts, service and repair operations, curbside pickup, delivery, and commercial sales support. Current company information states that Northern Tool operates more than 120 retail locations across more than 20 states.

Northern Tool + Equipment remains a family-owned private company. Founder Don Kotula’s sons Ryan and Wade Kotula have played major roles in the company’s growth, and current leadership materials identify Wade Kotula as Chief Executive Officer. Northern Tool has not been acquired by a public retail conglomerate and continues to operate independently. The company established its current Burnsville headquarters at 2800 Southcross Drive in the early 1990s, and current corporate, privacy, careers, and customer-service documents continue to identify this location as its world headquarters.

Northern Tool + Equipment Headquarters & Corporate Office Address

Current Headquarters

Northern Tool + Equipment
2800 Southcross Drive West
Burnsville, MN 55306
United States

Northern Tool’s current Contact page and corporate careers materials identify 2800 Southcross Drive West in Burnsville as its world headquarters.

Corporate Office

2800 Southcross Drive West
Burnsville, MN 55306
United States

The Burnsville home office supports leadership, merchandising, sales, marketing, e-commerce, finance, human resources, technology, inventory planning, supply chain, legal, and other enterprise functions.

Mailing Address

Northern Tool + Equipment
Attn: Customer Care
2800 Southcross Drive West
P.O. Box 1219
Burnsville, MN 55337-0219
United States

Northern Tool’s current Privacy Notice publishes this mailing information for Customer Care correspondence.

Other Important Address

Northern Tool + Equipment
Attention: Customer Service
2800 Southcross Drive West
Burnsville, MN 55306
United States

The company’s current Terms and Conditions identify the Burnsville headquarters for Customer Service correspondence involving its website and customer interactions.

Quick Information

Corporate Phone Number

1-800-221-0516

Northern Tool publishes this number with its Burnsville headquarters on its official Contact page. It primarily functions as the company’s Domestic Sales contact rather than a dedicated executive switchboard.

Customer Service Number

1-800-222-5381

This is Northern Tool’s current Customer Care number for orders, returns, account questions, service concerns, and general customer assistance.

Corporate Office Address

2800 Southcross Drive West, Burnsville, MN 55306, United States.

Headquarters Address

2800 Southcross Drive West, Burnsville, MN 55306, United States.

Email

A single static general Customer Care email is not prominently published.

Northern Tool provides an official email inquiry process through its Contact Us page and also supports customers through telephone, text, and live chat.

Industry

Tools, industrial equipment, power equipment, automotive products, retail, manufacturing, e-commerce, and commercial equipment.

Founded

1981 by Don Kotula in Minnesota.

Number of Stores

More than 120 locations across more than 20 states.

Product Assortment

More than 100,000 tools and equipment products from major national brands and Northern Tool’s proprietary brands.

Corporate Office Hours

Domestic Sales and Customer Care currently operate Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time and Saturday from 8:00 a.m. to 5:00 p.m. Central Time.

Website

https://www.northerntool.com/

Careers Page

https://careers.northerntool.com/

Northern Tool + Equipment is privately held and therefore does not maintain a public-company Investor Relations portal.

Northern Tool + Equipment Products & Services

Power Tools

Northern Tool sells corded and cordless power tools for construction, automotive, woodworking, metalworking, maintenance, and other professional or home applications.

Generators

Customers can purchase portable, standby, inverter, and commercial generators from Northern Tool and major equipment manufacturers. The company also sells related power accessories and replacement components.

Pressure Washers

Northern Tool offers residential, commercial, and professional pressure washers with electric and gasoline-powered configurations, along with hoses, pumps, nozzles, surface cleaners, and maintenance products.

NorthStar Equipment

NorthStar is one of Northern Tool’s proprietary equipment brands. Products include pressure washers, sprayers, generators, pumps, log splitters, and other equipment developed for demanding applications.

Powerhorse Equipment

Powerhorse products include generators, engines, pressure washers, inverter generators, and other powered equipment sold exclusively through Northern Tool.

Klutch Tools

Klutch is Northern Tool’s proprietary professional tool brand and includes hand tools, mechanic’s tools, shop equipment, welding products, storage, and related workshop equipment.

Automotive Equipment

Northern Tool sells jacks, lifts, tire equipment, battery chargers, towing products, diagnostic tools, vehicle maintenance products, and automotive shop equipment.

Welding Equipment

Customers can purchase welders, plasma cutters, welding helmets, protective equipment, accessories, consumables, and related metalworking products.

Material Handling Equipment

The company offers carts, dollies, pallet equipment, hoists, cranes, winches, lifting equipment, and other products designed for material movement and industrial applications.

Lawn and Outdoor Equipment

Northern Tool sells mowers, trimmers, chainsaws, log splitters, sprayers, pumps, heaters, outdoor storage products, and other equipment for landowners and outdoor professionals.

Parts, Service and Repair

Many Northern Tool stores provide parts, maintenance, and repair services for qualifying equipment. Service availability varies by product and store location.

Commercial and Professional Sales

Northern Tool supports commercial buyers, contractors, businesses, government organizations, and professional customers through its sales team and large product assortment.

Northern Tool + Equipment Corporate Phone Numbers

Corporate Phone Number

1-800-221-0516

Northern Tool publishes this number alongside its Burnsville headquarters and uses it as the Domestic Sales line.

Corporate Headquarters Number

Public verified separate headquarters-only number not available.

Northern Tool does not prominently publish a separate executive headquarters switchboard apart from its sales and Customer Care channels.

Headquarters Number

1-800-221-0516

This number is published directly with the company’s Burnsville headquarters contact information and can serve as a general starting point when appropriate.

Corporate Office Number

1-800-221-0516

The company’s Domestic Sales team uses this number. Corporate administrative issues may require transfer or written correspondence instead.

Customer Service Number

1-800-222-5381

This is Northern Tool’s verified Customer Care telephone number for order, product, return, account, and service assistance.

Customer Support Number

1-800-222-5381

Customer Care is currently available Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time and Saturday from 8:00 a.m. to 5:00 p.m.

Domestic Sales Number

1-800-221-0516

Customers seeking product advice or telephone sales assistance can use this line during published sales hours.

International Sales Number

1-800-221-1589

Northern Tool publishes this number for International Sales, currently available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time.

Text Support Number

1-800-221-0516

Customers can text this number for expert product support during published Customer Care and sales hours.

Burnsville Store Number

952-894-0326

This number belongs to Northern Tool’s Burnsville retail store at 12205 River Ridge Boulevard. It is a store number and should not be confused with corporate headquarters.

Human Resources / Recruiting Number

Public verified universal HR phone number not prominently available.

Job applicants should use the Northern Tool careers website or the contact information associated with their application.

Investor Relations Number

Not applicable.

Northern Tool + Equipment remains privately and family owned and does not maintain a shareholder Investor Relations department.

How to Reach a Real Person at Northern Tool + Equipment

For an order, return, shipment, backorder, account, product problem, or general customer-service question, call Northern Tool Customer Care at 1-800-222-5381. Current Contact information lists representatives Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time and Saturday from 8:00 a.m. to 5:00 p.m. Customers can also use live chat or text support.

For help selecting or purchasing equipment, call Domestic Sales at 1-800-221-0516. International purchasing inquiries can use 1-800-221-1589. Before calling, have the order number, item number, product model, store location, invoice, shipping information, and any previous support-case information ready.

For a repair or local store issue, contact the Northern Tool location responsible for the transaction first. Store personnel can typically access local repair status, pickups, inventory, and transactions faster than the corporate office. Serious unresolved written complaints can be directed to the Burnsville headquarters.

How to File a Complaint Against Northern Tool + Equipment

Complaints can involve orders, shipping, damaged products, repairs, returns, warranties, store service, billing, equipment performance, or online purchases. Before escalating, gather the order number, receipt, item number, serial number, photographs, shipment records, service documentation, and previous Customer Care correspondence.

Step 1: Contact Customer Service

Call Northern Tool Customer Care at 1-800-222-5381. Explain the issue clearly and provide the order, item, store, or transaction details required to investigate the complaint.

Step 2: Contact the Relevant Department

Repair problems should go to the relevant service department, sales concerns to Domestic Sales, international orders to International Sales, and store complaints to local management.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the complaint, request a Customer Care supervisor or store manager. Provide previous case details and state the resolution being requested.

Step 4: Use the Company’s Written Complaint Channel

Use Northern Tool’s online Contact Us form or write to Customer Service at 2800 Southcross Drive West, Burnsville, MN 55306. Keep copies of all documents submitted.

Step 5: Contact Corporate Headquarters

Serious unresolved complaints can be addressed to Northern Tool + Equipment at 2800 Southcross Drive West, Burnsville, MN 55306. Include prior support references, receipts, photographs, and other relevant records.

Step 6: Use the Specialized Complaint or Dispute Department

Warranty, manufacturer, safety, repair, credit, and commercial-account complaints may require specialized review. Product warranties can vary between Northern Tool proprietary brands and third-party manufacturers.

Step 7: File With the Appropriate Regulator

Product-safety concerns may be reportable to the U.S. Consumer Product Safety Commission. Advertising, consumer-service, or unfair-practice complaints may involve the Federal Trade Commission or state consumer agencies.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers can contact their state attorney general or consumer-protection agency for qualifying unresolved disputes. Payment-card issues may also be disputed with the card issuer when applicable.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial product damage, property loss, injury, warranty, or contractual disputes, preserve the equipment and supporting evidence and review Northern Tool’s applicable Terms and Conditions and product warranty. Qualified legal advice may be appropriate for significant unresolved claims.