Häagen-Dazs Headquarters & Corporate Office

About Häagen-Dazs

Häagen-Dazs is a premium ice cream brand founded in 1960 by Reuben and Rose Mattus. The business began with vanilla, chocolate, and coffee ice cream before expanding into a large international assortment of ice cream, sorbet, bars, novelties, and franchised ice cream shops.

Ownership and operating responsibility are more complex than a typical standalone company. General Mills owns the Häagen-Dazs brand and operates the business outside North America, while the U.S. Häagen-Dazs ice cream business operates through Froneri / Dreyer’s Grand Ice Cream under license. Froneri acquired Dreyer’s U.S. ice cream business in 2020.

For the United States, Dreyer’s Grand Ice Cream is currently headquartered at 590 Ygnacio Valley Road, Suite 300, Walnut Creek, CA 94596. Separately, the Häagen-Dazs Shops franchise business is registered through The Haagen-Dazs Shoppe Company, Inc., 7500 Flying Cloud Drive, Suite 750, Eden Prairie, MN 55344, which explains why older headquarters pages may point to Minnesota.

Quick Information

Corporate Phone Number

For U.S. Häagen-Dazs consumer-product support through Dreyer’s

866-311-6350.

Customer Service Number

866-311-6350

Dreyer’s Grand Ice Cream publishes this as its U.S. contact number.

Corporate Office Address

Dreyer’s Grand Ice Cream, Inc.
590 Ygnacio Valley Road
Suite 300
Walnut Creek, CA 94596
United States

Headquarters Address

For the U.S. packaged Häagen-Dazs business

Dreyer’s Grand Ice Cream, Inc.
590 Ygnacio Valley Road, Suite 300
Walnut Creek, CA 94596
United States

Email

U.S. Consumer / Privacy Contact: dreyers@casupport.com.

Industry

Premium Ice Cream, Frozen Desserts, Consumer Packaged Goods, Ice Cream Shops and Franchising

Founded

1960

Number of Shops

Häagen-Dazs is sold through more than 900 shops in approximately 50 countries according to current General Mills brand information.

U.S. Operator

Dreyer’s Grand Ice Cream / Froneri

Global Brand Owner

General Mills

General Mills operates the brand outside North America, while the U.S. business operates under license through Froneri.

Corporate Office Hours

Dreyer’s does not prominently publish public walk-in headquarters hours.

Website

https://www.icecream.com/us/en/brands/haagen-dazs

Careers Page

https://www.dreyersgrandicecream.com/careers/

Häagen-Dazs Products & Services

Premium Ice Cream

Häagen-Dazs produces premium ice cream made in a wide range of classic and specialty flavors. The brand is positioned in the premium indulgence category and remains a major U.S. ice cream brand.

Vanilla Ice Cream

Vanilla was one of the brand’s original three flavors and remains part of its classic lineup.

Chocolate Ice Cream

Chocolate was another original Häagen-Dazs flavor and remains one of the brand’s foundational products.

Coffee Ice Cream

Coffee was the third of the original flavors introduced when the brand was launched in 1960.

Ice Cream Bars

Häagen-Dazs offers coated ice cream bars featuring premium ice cream covered with chocolate and other toppings.

Sorbet

The brand offers fruit-based sorbet products in selected markets and flavors.

Non-Dairy and Specialty Products

Häagen-Dazs periodically offers non-dairy, limited-edition, or specialized frozen dessert products depending on market and season.

Multi-Serve Cartons

Retail stores sell larger Häagen-Dazs cartons and tubs intended for at-home consumption.

Single-Serve Cups

Single-serve cups provide individual portions and are sold through grocery, convenience, travel, and foodservice channels.

Häagen-Dazs Shops

Häagen-Dazs Shops sell scoops, cones, cups, sundaes, shakes, desserts, beverages, and other premium frozen products.

Sundaes

Franchised shops offer sundaes combining ice cream with toppings, sauces, whipped cream, and other dessert components.

Shakes

Häagen-Dazs Shops prepare milkshakes and blended ice cream beverages in participating locations.

Ice Cream Cakes

Selected franchised shops sell decorated ice cream cakes and celebration products.

Franchise Opportunities

The Häagen-Dazs Shops business continues to recruit U.S. franchise operators. Current franchise-development support includes application, site review, design, training, marketing, and field operational support.

Franchise Training

Häagen-Dazs provides franchise training through its own training program and operational-support teams. Current franchise materials reference training programs based in Minnesota.

Store Locator

Customers can locate U.S. Häagen-Dazs shops through the official IceCream.com store locator.

Häagen-Dazs Corporate Phone Numbers

Corporate Phone Number

866-311-6350

This is the verified U.S. Dreyer’s consumer contact number.

Corporate Headquarters Number

866-311-6350

Dreyer’s does not prominently publish a separate public corporate switchboard for Häagen-Dazs.

Headquarters Number

866-311-6350

Corporate Office Number

866-311-6350

Customer Service Number

866-311-6350

Customer Support Number

866-311-6350

Toll-Free Number

866-311-6350

Franchise Development Number

Current franchise pages publish

973-417-9936

Some current U.S. franchise pages also list

952-914-7890

Because both appear in official current franchise materials, prospective franchisees should use the contact shown on the specific current application page they are using.

Franchise Development Email

Rob.Schell@us.froneri.com

Sales Number

No separate universal consumer sales number is published.

Billing Number

No separate universal consumer billing number is publicly listed.

Regional Office Number

No universal regional-office number is published.

Branch Office Number

Individual Häagen-Dazs shops have local store numbers.

International Number

Häagen-Dazs support differs by country because the brand’s international operations are managed through different licensed and corporate entities.

Emergency / After-Hours Number

No universal corporate emergency hotline is published.

Investor Relations Number

Häagen-Dazs does not have a standalone Investor Relations department.

Media / Press Number

No universal U.S. Häagen-Dazs press phone is prominently published for ordinary public use.

Human Resources Number

No universal public HR phone number is prominently published.

Reservations / Booking Number

Not applicable.

Individual shops handle events and local orders.

How to Reach a Real Person at Häagen-Dazs

For U.S. packaged Häagen-Dazs products, call 866-311-6350 or use Dreyer’s official contact form. Have the product name, flavor, package size, UPC or lot information, purchase location, purchase date, and photographs ready if the complaint involves product quality.

For a problem involving a Häagen-Dazs Shop, contact the individual shop manager first because shops are commonly franchised businesses. If the issue involves franchise operations rather than a consumer product, use the Häagen-Dazs franchise-development contact instead of ordinary Dreyer’s packaged-product support.

For privacy or formal U.S. consumer correspondence, Dreyer’s identifies 590 Ygnacio Valley Road, Suite 300, Walnut Creek, CA 94596, phone 866-311-6350, and email dreyers@casupport.com.

Häagen-Dazs Headquarters & Corporate Office Address

Current Headquarters

For U.S. Häagen-Dazs packaged products

Dreyer’s Grand Ice Cream, Inc.
590 Ygnacio Valley Road
Suite 300
Walnut Creek, CA 94596
United States

Corporate Office

Dreyer’s Grand Ice Cream, Inc.
590 Ygnacio Valley Road, Suite 300
Walnut Creek, CA 94596
United States

Other Important Address

For the U.S. Häagen-Dazs Shops franchise operation

The Haagen-Dazs Shoppe Company, Inc.
7500 Flying Cloud Drive
Suite 750
Eden Prairie, MN 55344
United States

Mailing Address

Dreyer’s currently uses the Walnut Creek address for U.S. privacy and corporate contact.

Former / Historical Headquarters

Older pages may describe Häagen-Dazs as Minnesota-headquartered because the U.S. franchise company and training operation have long maintained a Minnesota presence. However, the current U.S. packaged-products business is based at Dreyer’s Walnut Creek headquarters, while the separate shop franchisor is registered in Eden Prairie, Minnesota.

How to File a Complaint Against Häagen-Dazs

Complaints may concern defective or spoiled ice cream, incorrect packaging, shop service, franchise location experience, refund, allergy information, product labeling, delivery, or another Häagen-Dazs matter. Keep packaging, lot information, receipt, shop location, photographs, and previous correspondence before escalating.

Step 1: Contact Customer Service

For U.S. packaged products, call 866-311-6350 or use Dreyer’s contact form. Provide the product name, package code, store, purchase date, and detailed description of the issue.

Step 2: Contact the Relevant Department

If the problem occurred at a Häagen-Dazs Shop, contact the shop manager or franchisee. Packaged-product complaints should remain with Dreyer’s consumer support. Franchise-development matters should use the specialized franchise contact.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the issue, request management review. Provide your previous case information and specify whether you are requesting a refund, replacement, explanation, or other remedy.

Step 4: Use the Company’s Written Complaint Channel

Submit written details through the Dreyer’s official contact form or email when appropriate. Attach photographs of the product, receipt, packaging, and lot code for food-quality concerns.

Step 5: Contact Corporate Headquarters

For a serious unresolved U.S. consumer issue, write to Dreyer’s Grand Ice Cream, Inc., 590 Ygnacio Valley Road, Suite 300, Walnut Creek, CA 94596.

Step 6: Use the Specialized Complaint or Dispute Department

Franchise issues should use the Häagen-Dazs Shop franchise team. Privacy matters should use Dreyer’s published privacy contact at dreyers@casupport.com.

Step 7: File With the Appropriate Regulator

Food-safety or labeling complaints may be reported to the FDA, USDA where applicable, or the appropriate state food-safety or health regulator depending on the issue.

Step 8: Use Consumer Protection or Financial Dispute Options

Unresolved retail-payment disputes can be raised with the card issuer. General consumer complaints may also be submitted to the relevant state Attorney General or consumer-protection agency.

Step 9: Consider Formal Legal or Arbitration Procedures

If the dispute involves a franchise agreement, licensing arrangement, substantial financial loss, or another serious contractual issue, review the governing agreement and seek qualified legal advice before pursuing formal arbitration or litigation.