Zeigler Auto Group, Inc.
Zeigler Automotive Group is a large privately owned automotive dealership organization headquartered in Kalamazoo, Michigan. The company was founded in 1975 in Lowell, Michigan and has grown from a regional dealership operation into one of the larger privately owned automotive retail groups in the United States. Its dealership portfolio includes domestic, European, Asian, luxury, exotic, and performance automotive brands, giving customers access to new vehicles, certified pre-owned vehicles, used vehicles, financing, leasing, maintenance, repairs, parts, and related automotive services.
The organization currently reports 88 franchises across 41 dealerships in Michigan, Illinois, Indiana, and Wisconsin, with more than 2,500 employees. Zeigler represents virtually all major domestic automotive manufacturers along with many imported and luxury brands. Its operations extend beyond traditional dealerships through Zeigler Motorsports, Byrider franchises, finance companies, insurance operations, a leasing business, and the Elevate Leadership & Team Building Academy.
Zeigler remains a family-owned and family-managed private business rather than a publicly traded dealership company. Aaron J. Zeigler serves as President and CEO and continues to emphasize customer experience, employee development, and long-term growth as central parts of the company’s operating philosophy. Current company materials continue to identify Kalamazoo, Michigan as Zeigler Automotive Group’s headquarters city.
Zeigler Automotive Group
4201 Stadium Drive
Kalamazoo, MI 49008
United States
Zeigler’s current corporate materials identify the organization as headquartered in Kalamazoo, Michigan, while its official dealership network lists the 4201 Stadium Drive complex as a major Kalamazoo administrative and dealership location. The same address houses Zeigler BMW of Kalamazoo and Zeigler Lincoln operations.
Zeigler does not publicly distinguish a separate nationwide corporate-office address from its Kalamazoo headquarters in current official materials. For headquarters-level written correspondence, the 4201 Stadium Drive, Kalamazoo, MI 49008 address is the best verified current corporate location connected with the group.
Zeigler does not prominently publish a different centralized corporate mailing address. Customers with vehicle-specific matters should normally correspond directly with the dealership that sold or serviced the vehicle.
Different Zeigler dealerships operate at separate addresses across Michigan, Illinois, Indiana, and Wisconsin. Because sales contracts, repair orders, warranties, financing paperwork, and vehicle records are tied to individual dealerships, formal customer correspondence may need to be directed to the dealership listed on the relevant transaction documents.
Zeigler does not currently publish a clearly designated standalone group-wide corporate switchboard on its main corporate site.
For the principal Kalamazoo Stadium Drive complex:
269-375-4500.
Zeigler does not publish one universal nationwide Customer Service number covering all 41 dealerships.
Customers should contact the specific dealership involved or submit an inquiry through the corporate contact page.
4201 Stadium Drive, Kalamazoo, MI 49008
4201 Stadium Drive, Kalamazoo, MI 49008
Zeigler does not publish one universal Customer Service email address.
Careers: careers@zeigler.com
Media: fm@zeigler.com.
Automotive Retail, Vehicle Sales, Automotive Service, Parts, Financing, Leasing, Insurance and Powersports
1975 in Lowell, Michigan.
2,500+ employees.
41 dealerships
88 franchises
across four states.
No universal corporate walk-in hours are prominently published. Individual dealership hours vary.
https://www.zeigler.com/zeigler-automotive-careers.htm
Zeigler sells new vehicles from a wide range of manufacturers across its dealership network. Brands represented include domestic manufacturers as well as many imported, luxury, exotic, and performance marques, allowing customers to shop across different price points and vehicle categories.
The group maintains a large inventory of used cars, SUVs, trucks, vans, luxury vehicles, and performance vehicles. Customers can browse inventory online across multiple Zeigler dealerships rather than limiting their search to one local showroom.
Participating brand dealerships sell manufacturer-backed Certified Pre-Owned vehicles that meet the applicable automaker’s inspection, age, mileage, and warranty requirements. Program details vary according to the vehicle manufacturer.
Zeigler dealerships assist customers with new and used vehicle financing. The group’s Finance Center supports online applications and works with lending partners to help customers obtain financing based on their credit profile and vehicle selection.
Qualifying customers can lease new vehicles through participating Zeigler franchises. Lease terms, mileage allowances, down payments, residual values, and end-of-lease requirements depend on the manufacturer and financing source.
Zeigler’s Finance Center states that customers with existing loans may be able to explore refinancing or adjustments to their financing terms. Eligibility depends on credit, lender requirements, vehicle value, and other financial factors.
Zeigler operates service departments across its dealership network for maintenance, diagnostics, repairs, warranty work, recalls, and manufacturer-recommended service. Services vary according to vehicle brand and dealership capabilities.
Participating dealerships provide routine maintenance such as oil changes, tire rotations, brake inspections, fluid services, filter replacement, battery checks, and scheduled maintenance.
Factory-trained or brand-specialized technicians perform mechanical and electrical repairs on qualifying vehicles. More complex repairs are generally handled by the dealership representing the relevant manufacturer.
Zeigler dealerships sell original equipment manufacturer parts and accessories for supported vehicle brands. Customers can contact dealership parts departments or order through dealership-specific online parts resources.
Selected Zeigler locations provide collision-repair and body-shop services. These services can include damage assessment, body repair, refinishing, parts replacement, and insurance-related repair coordination.
Customers purchasing another vehicle can request a trade-in valuation for their current car, truck, or SUV. Actual values depend on condition, mileage, market demand, vehicle history, and inspection.
Zeigler Motorsports operates an approximately 85,000-square-foot motorsports dealership and action park offering multiple powersports brands. It expands the Zeigler portfolio beyond cars and trucks into recreational and performance vehicles.
Zeigler owns multiple Byrider franchises focused on used-vehicle sales and financing. These operations serve a different customer segment from the group’s traditional manufacturer-franchised dealerships.
The organization owns several insurance businesses that complement its automotive operations. Available policies and products depend on the relevant insurance entity, licensing, and state requirements.
Zeigler also operates a leasing business that supports vehicle-use arrangements outside conventional retail purchases.
The Elevate Leadership & Team Building Academy operates within Zeigler’s broader business portfolio and provides leadership and team-development experiences. It reflects the group’s expansion beyond traditional dealership activities.
A separate verified nationwide corporate switchboard is not prominently listed on Zeigler’s current official site.
For the major Kalamazoo Stadium Drive location
269-375-4500.
269-375-4500
This number serves Zeigler BMW and Lincoln operations at the headquarters-area address and can provide local routing.
No separate public group-office number is currently verified.
Zeigler does not publish one centralized Customer Service number for all dealerships.
Use the relevant dealership number through
https://www.zeigler.com/locations/index.htm
No separate universal support number is publicly listed.
Sales numbers vary by dealership. For example
Zeigler BMW of Kalamazoo: 269-375-4500
Zeigler Honda Kalamazoo: 269-743-0003
Zeigler Motorsports: 269-381-5800.
Service numbers vary by dealership and vehicle brand.
Customers should use the official service-location directory to obtain the correct service department.
Parts contacts also vary by dealership and manufacturer.The official parts directory lists dealership-specific contacts.
No universal group billing number is published.Billing concerns should be directed to the dealership, finance company, or lender shown on the applicable invoice or agreement.
No universal regional-office number is publicly listed.
Each dealership maintains its own local telephone contact.
Not applicable as a primary customer-support channel. Zeigler’s dealership operations are based in the United States.
No corporate emergency or after-hours hotline is publicly listed.
Roadside assistance should normally be obtained through the vehicle manufacturer, warranty provider, insurance company, or roadside-assistance plan.
Not applicable.
Zeigler Automotive Group is privately held.
No dedicated press phone is prominently published.
Email: fm@zeigler.com.
No universal public HR phone is listed.
Recruiting Email: careers@zeigler.com.
Not applicable.
Test drives and service appointments should be scheduled with the applicable dealership.
The fastest route depends on whether your issue concerns a vehicle sale, repair, financing agreement, parts order, warranty matter, or a specific dealership experience. In most cases, contact the dealership that handled the transaction first. Ask for the Sales Manager for purchase issues, Service Manager for repairs, Parts Manager for parts concerns, or Finance Manager for financing and contract questions. Keep your vehicle identification number, purchase or repair date, contract or repair-order number, dealership location, and names of employees previously contacted available.
If dealership staff cannot resolve the issue, ask for the General Manager. Zeigler President and CEO Aaron Zeigler specifically encourages customers whose experience was less than satisfactory to ask for a manager so the issue can be reviewed. For broader corporate feedback, customers can submit a written inquiry through Zeigler’s main Contact Us form and select the relevant location.
For financing disputes, identify whether the financing was provided by an outside bank, manufacturer-affiliated finance company, Zeigler-related finance business, or another creditor. Payment, payoff, title, credit-reporting, and loan-servicing complaints may need to be addressed to that creditor rather than the selling dealership. Keeping the retail installment contract and any lender correspondence available will make escalation considerably easier.
Complaints may involve vehicle condition, sales representations, pricing, financing, title processing, service repairs, warranties, parts, employee conduct, or dealership practices. Before escalating, collect your sales agreement, buyer’s order, financing documents, repair orders, warranty records, vehicle identification number, payment receipts, emails, texts, photographs, and a written timeline of the issue.
Begin with the dealership where the transaction occurred. Contact the sales, service, parts, or finance department connected with the problem and explain the issue clearly. Provide the vehicle identification number, transaction date, relevant invoice or repair-order number, and the specific resolution you are requesting. Keep a written record of the representative’s name and response.
If the initial employee cannot resolve the complaint, contact the appropriate department manager. Sales disputes should go to the Sales Manager, repair concerns to the Service Manager, financing concerns to the Finance Manager, and parts concerns to the Parts Manager. This gives the dealership an opportunity to review records specific to your transaction before corporate escalation.
Ask for the dealership’s General Manager if the department manager cannot resolve the issue. Provide a concise timeline of what happened and copies of supporting records. Explain what previous employees offered, why that response was insufficient, and what reasonable resolution you are seeking.
Submit the issue through Zeigler Automotive Group’s official Contact Us form and select the relevant dealership. Written communication creates a clearer record of the complaint and gives you space to provide dates, employee names, contract information, and the requested remedy.
If the dealership process does not resolve a serious issue, send written correspondence to Zeigler Automotive Group, 4201 Stadium Drive, Kalamazoo, MI 49008. Include copies of contracts, repair orders, prior emails, and other evidence. Do not mail original titles or irreplaceable documents.
Financing complaints should be escalated to the actual creditor or loan servicer identified on your contract. Warranty disputes may require review by the vehicle manufacturer. Mechanical problems involving manufacturer warranties, recalls, or defects should be escalated through the automaker’s formal customer-care process in addition to the dealership.
The correct regulator depends on the complaint. Dealer licensing and title issues can be reported to the state motor-vehicle or dealer-licensing authority where the dealership operates. Financing and lending complaints may fall within the Consumer Financial Protection Bureau or state financial regulators. Safety-related vehicle defects can be reported to the National Highway Traffic Safety Administration.
Customers can submit complaints to the relevant state Attorney General or consumer-protection office if they believe deceptive or unfair practices occurred. Credit-card disputes can also be raised with the card issuer when applicable. Keep the dealership’s written response and complete transaction records before using an outside dispute process.
If a substantial financial dispute remains unresolved, review the purchase, lease, finance, service, or arbitration agreement you signed. Depending on the contract and state law, available options may include mediation, arbitration, small-claims court, or civil litigation. Obtain independent legal advice where the amount or legal issue is significant.
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