-
- Gordon Food Service
About Gordon Food Service
Gordon Food Service is a privately held, family-operated foodservice distributor headquartered in Wyoming, Michigan. The company supplies food, beverages, equipment, kitchen supplies, cleaning products, technology solutions, and operational support to restaurants, healthcare facilities, schools, universities, hospitality businesses, and other foodservice operators across the United States and Canada. It also operates a large network of Gordon Food Service Stores that are open to the public without a membership requirement.
The company traces its history to 1897, when Isaac Van Westenbrugge started a butter-and-egg delivery business in Grand Rapids, Michigan after borrowing $300 from his brother. The business later became Gordon-Van Cheese Company and eventually adopted the Gordon Food Service name. Through multiple generations of Gordon family leadership, the company expanded into broadline distribution, retail stores, specialty companies, and technology-supported foodservice solutions.
Today, Gordon Food Service describes itself as the largest family-operated broadline food distribution company in North America. Current 2026 company materials report 25 distribution centers in North America, more than 180 Gordon Food Service Stores, approximately 18,700 deliveries per day, and around 123,000 customers receiving truck deliveries. The company remains privately held and family managed.
Quick Information
Corporate Phone Number
616-530-7000
This is the current main phone number published for Gordon Food Service headquarters.
Customer Service Number
800-968-4164
Gordon Food Service publishes this number as its primary Customer Service contact.
Corporate Office Address
Gordon Food Service
1300 Gezon Parkway SW
Wyoming, MI 49509
United States
Headquarters Address
Gordon Food Service
1300 Gezon Parkway SW
Wyoming, MI 49509
United States
Current official company contact information lists this as Gordon Food Service headquarters.
Mailing Address
Gordon Food Service
P.O. Box 1787
Grand Rapids, MI 49501-1787
United States.
Gordon Food Service does not prominently publish one universal public Customer Service email for every customer.
Customers are directed to the official Contact Us form, which routes inquiries according to customer type and subject.
Industry
Foodservice Distribution, Wholesale Food, Retail Foodservice, Restaurant Supply, Commercial Kitchen Equipment, Technology Solutions and Supply Chain Services
Founded
1897
The business began as a butter-and-egg delivery operation in Grand Rapids, Michigan.
Current CEO
Rich Wolowski
Rich Wolowski has served as Chief Executive Officer since November 2016 and continues to be identified as CEO in current 2025 and 2026 company announcements.
Ownership
Privately held and family operated
Gordon Food Service remains controlled through Gordon family ownership and governance.
Number of Employees
The latest broad company figure prominently published in a Gordon Food Service stewardship report is:
22,000+ employees
The company does not appear to publish a newer precise total on its current 2026 corporate pages, so this figure should be treated as the latest official broad employee count located in company materials.
Number of Stores
180+ Gordon Food Service Store locations
Current company materials state that the stores are open to the public and do not require a membership.
Number of Distribution Centers
25 distribution centers across North America
This current 2026 company figure includes U.S. and Canadian distribution operations.
Corporate Office Hours
Gordon Food Service does not prominently publish standard public walk-in hours for its Wyoming headquarters.
Customers should call Customer Service or arrange a business appointment before visiting.
Website
Investor Relations
Not applicable in the traditional public-company sense.
Gordon Food Service is privately held and does not maintain a public shareholder Investor Relations department.
Careers Page
https://gfs.com/en-us/about-us/careers/
Gordon Food Service recruits in retail, warehousing, transportation, sales, corporate operations, technology, internships, and other functions.
Gordon Food Service Products & Services
Gordon Food Service provides far more than wholesale food delivery. Its portfolio includes food products, beverages, equipment, cleaning supplies, technology, culinary consulting, retail stores, private brands, specialty companies, menu planning, sustainability support, and distribution services.
Fresh Produce
Gordon Food Service distributes fresh fruits, vegetables, herbs, and specialty produce to restaurants and other foodservice operators. Its product network includes both national suppliers and regional sourcing options.
Meat and Poultry
The company supplies beef, poultry, pork, lamb, and other protein products for foodservice operations. Options include premium cuts, portion-controlled products, prepared meats, and bulk packages.
Seafood
Gordon Food Service distributes fresh and frozen seafood for restaurants, healthcare facilities, schools, and hospitality customers. Its assortment includes both everyday and specialty seafood products.
Dairy Products
Customers can purchase milk, cheese, butter, eggs, cream, and other dairy essentials. Products are sourced from national and regional suppliers as well as Gordon Food Service private brands.
Dry Grocery Products
Gordon Food Service carries dry goods such as grains, flour, baking ingredients, canned goods, sauces, spices, condiments, snacks, and pantry staples.
Frozen Foods
The company distributes frozen vegetables, fruit, entrées, appetizers, bakery products, meat, seafood, desserts, and other prepared foods. Frozen offerings can help commercial kitchens reduce prep time and labor.
Beverages
Gordon Food Service supplies coffee, tea, juices, beverage mixes, bottled beverages, and other drink products. Its assortment supports restaurants, cafés, healthcare, education, and hospitality environments.
Prepared and Labor-Saving Foods
The company offers pre-cut, pre-portioned, cooked, and packaged products designed to reduce preparation time and labor requirements in commercial kitchens.
Halal and Kosher Products
Gordon Food Service offers products intended to meet Halal and Kosher requirements. Customers can use these items to support religious and dietary foodservice needs.
Commercial Kitchen Equipment
Gordon Food Service supplies commercial cooking, preparation, storage, refrigeration, and kitchen equipment. Products are intended for restaurants, schools, healthcare facilities, and other foodservice operators.
Tabletop and Front-of-House Supplies
Customers can purchase servingware, furniture, tableware, point-of-sale equipment, utensils, and other front-of-house products.
Cleaning and Sanitation Supplies
Gordon Food Service distributes cleaning chemicals, hand soaps, paper products, sanitizing supplies, liners, and other products used to maintain safe commercial environments.
Disposable Foodservice Supplies
The company supplies single-use containers, cups, plates, cutlery, takeout packaging, napkins, and other disposable products for restaurants and delivery operations.
Custom Packaging
Gordon Food Service supports custom and stock packaging for restaurants and other food businesses that want branded or specialized packaging solutions.
GFS Impress
GFS Impress provides custom-printed restaurant materials designed to help operators strengthen brand presentation. Products can include branded packaging and other printed foodservice items.
InnoServ
InnoServ provides commercial warewashing, laundry, beverage-equipment, cleaning, and sanitation services. It combines equipment, products, technical support, and maintenance solutions.
Equipment Repair and Maintenance
Gordon Food Service works with restaurant-equipment service providers, including solutions designed to help multi-unit operators manage equipment maintenance and repair costs.
Broadline Food Distribution
Gordon Food Service delivers food and supplies to customers throughout its North American distribution network. Current U.S. distribution locations include facilities in Michigan, Maryland, Texas, Georgia, Pennsylvania, North Carolina, Wisconsin, Florida, Kentucky, Ohio, and Massachusetts.
Gordon Food Service Stores
Gordon Food Service operates more than 180 public retail stores offering restaurant-quality foods, bulk products, supplies, and foodservice staples.
No membership or annual fee is required.
Gordon Restaurant Market
Gordon Restaurant Market is an expanded retail concept designed for restaurant operators, foodservice professionals, and household shoppers. These stores feature larger fresh-produce selections, wholesale coolers, meats, cheeses, and restaurant essentials.
Gordon Choice
Gordon Choice is one of the company’s private-brand product lines, positioned around dependable foodservice quality and value.
Gordon Signature
Gordon Signature is a premium private brand featuring specialty products, upscale ingredients, prepared foods, meats, sauces, and other high-quality items.
Array
Array provides commercial cleaning, sanitation, paper, and facility-care products for foodservice businesses.
Markon
Markon is a fresh produce brand serving foodservice operators with fruit and vegetable products intended for professional kitchens.
Maripesca
Maripesca is a seafood-focused Gordon Food Service brand designed around traceability and sourcing transparency.
Mosaic Coffee & Tea
Mosaic Coffee & Tea supplies coffee and tea products for restaurants, cafés, hospitality businesses, and institutional foodservice.
Trade East Spices & Seasonings
Trade East provides seasonings and spices intended for professional kitchens. The line supports a range of cuisines and flavor profiles.
Gordon Ordering
Gordon Ordering is the company’s digital ordering platform. Customers can browse products, place orders, manage recurring purchases, and streamline foodservice procurement.
Gordon Now
Gordon Now is a mobile app that allows customers to manage orders and account information while away from a desktop computer.
Inventory Worksheet
The Inventory Worksheet tool helps foodservice operators track inventory, monitor stock levels, reduce waste, and improve cost control.
Recipe Calculator
Gordon Food Service’s Recipe Calculator helps operators build recipes, estimate costs, and add recipe ingredients to upcoming product orders.
Gordon Restaurant Pro
Gordon Restaurant Pro provides tools to help restaurants compare food costs, manage tables, monitor operations, and improve profitability.
Gordon Reporting
Gordon Reporting gives customers access to customizable analytics and reports designed to help track purchasing, performance, and other operating information.
DiningManager
DiningManager is designed for healthcare and senior-living foodservice environments. It supports seasonal menus and can integrate with certain electronic health record systems.
NetMenu
NetMenu helps healthcare and senior-living customers plan menus, manage recipes, track nutrition, control costs, prepare production worksheets, and support resident-focused dining.
Trust20 Food Safety Training
Trust20 provides food-safety training, certification, and educational resources for foodservice employees and managers. It operates as a Gordon Food Service subsidiary.
Culinary Consulting
Gordon Food Service provides access to chefs and culinary specialists who help customers develop recipes, improve menus, train kitchen teams, and respond to changing food trends.
Menu Planning
The company helps customers develop menus around profitability, regulatory requirements, nutrition standards, customer preferences, and operational efficiency.
Nutrition Resources
Nutrition specialists and digital tools support customers managing dietary requirements, nutrition analysis, healthcare menus, and standardized recipes.
Orderve
Orderve expands product access beyond traditional food distribution. Through Gordon Ordering, customers can purchase items such as apparel, office supplies, hotel amenities, furniture, hardware, eco-friendly supplies, specialty foods, and party essentials.
Sustainability Solutions
Gordon Food Service offers sustainable products, sourcing resources, waste-reduction guidance, and environmental programs designed to help customers improve foodservice sustainability.
Gordon Food Service Corporate Phone Numbers
Gordon Food Service publishes a clear main headquarters number and Customer Service line, along with individual numbers for many distribution facilities.
Corporate Phone Number
616-530-7000.
Corporate Headquarters Number
616-530-7000
Headquarters Number
616-530-7000
Corporate Office Number
616-530-7000
Customer Service Number
800-968-4164.
Customer Support Number
800-968-4164
Main Fax Number
616-717-7600.
Toll-Free Number
800-968-4164
Sales Number
Gordon Food Service does not publish one universal sales line for every prospective customer.
New customers can use the official Become a Customer process or contact Customer Service at 800-968-4164 for routing.
Billing Number
Gordon Food Service does not publish one universal public Billing Department number.
Existing customers should use their account contact, invoice information, online account tools, or Customer Service.
Regional Office Number
There is no single regional-office number.
Gordon Food Service uses individual distribution-center and market contacts.
Wyoming Clay Avenue Distribution Center
616-717-4164
Address:
4900 Clay Avenue SW
Wyoming, MI 49548.
Brighton Distribution Center
248-446-8326
Address:
7770 Kensington Ct.
Brighton, MI 48116.
Coppell Distribution Center
469-637-4100
Address:
777 Freeport Parkway #100
Coppell, TX 75019.
Douglasville Distribution Center
770-745-3901
Address:
1500 North River Road
Lithia Springs, GA 30122.
Houston Distribution Center
832-375-6300
Address:
11303 Antoine Drive
Houston, TX 77066.
Imperial Distribution Center
724-899-5303
Address:
225 Solar Drive
Imperial, PA 15126.
Kannapolis Distribution Center
704-652-3800
Address:
6200 Gordon Food Service Drive
Kannapolis, NC 28027.
Kenosha Distribution Center
262-525-1475
Address:
10901 38th Street
Kenosha, WI 53144.
Miami Distribution Center
305-507-2882
Address:
3301 NW 125th St.
Miami, FL 33167.
Miami Weather Delay Number
800-830-9767
This is specifically published for weather-delay information and should not be treated as general Customer Service.
Plant City Distribution Center
813-703-6500
Address:
1410 Gordon Food Service Drive
Plant City, FL 33563.
Shepherdsville Distribution Center
502-215-1250
Address:
342 Gordon Industrial Drive
Shepherdsville, KY 40165.
Springfield Distribution Center
937-525-7240
Address:
4980 Gateway Blvd.
Springfield, OH 45502.
Taunton Distribution Center
508-824-2800
Address:
630 John Hancock Road
Taunton, MA 02780.
Store Customer Service Number
Gordon Food Service Store phone numbers vary by location.
Store Locator:
https://gfsstore.com/locations/
International Number
Gordon Food Service operates in both the United States and Canada but does not publish one universal international support number.
Customers should use the appropriate U.S. or Canadian business contact.
Emergency / After-Hours Number
Gordon Food Service does not publish one universal corporate emergency line.
Immediate police, fire, medical, food-safety, or environmental emergencies should be reported to the relevant local authority and facility management.
Investor Relations Number
Not applicable.
Gordon Food Service is privately held.
Media / Press Number
Gordon Food Service does not prominently publish one universal press telephone number on its main contact page.
Media inquiries are generally routed through corporate communications and company newsroom contacts.
Human Resources Number
Gordon Food Service does not publish one universal public HR phone number for all applicants.
Careers:
https://gfs.com/en-us/about-us/careers/
Reservations / Booking Number
Not applicable.
Gordon Food Service is a food distribution and retail company.
How to Reach a Real Person at Gordon Food Service
For general account, delivery, product, or service questions, call 800-968-4164. For corporate matters, call headquarters at 616-530-7000. Before calling, have your customer ID, business name, delivery location, order information, invoice number, or product details available so the representative can route the issue efficiently. Gordon Food Service also provides an official online Contact Us form where customers can select the type of inquiry and submit written details.
If the matter involves a specific distribution center, calling the facility directly can be more efficient. Gordon Food Service publishes direct contacts for distribution centers including Houston, Miami, Coppell, Kannapolis, Kenosha, Springfield, Taunton, and several Michigan facilities. Retail shoppers should contact the Gordon Food Service Store involved because store-level inventory, refunds, pricing, and customer-experience issues are generally handled locally.
Gordon Food Service Headquarters & Corporate Office Address
Gordon Food Service’s current headquarters is:
Gordon Food Service
1300 Gezon Parkway SW
Wyoming, MI 49509
United States
Main Phone: 616-530-7000
Customer Service: 800-968-4164
Fax: 616-717-7600.
Wyoming Corporate Headquarters
1300 Gezon Parkway SW
Wyoming, MI 49509
United States
The current headquarters building serves as Gordon Food Service’s primary North American corporate office.
Headquarters Building
Gordon Food Service’s current home office was completed in 2012 and later received LEED Silver certification. Company materials describe it as an approximately 384,000-square-foot facility built to support an expanding corporate workforce.
Mailing Address
P.O. Box 1787
Grand Rapids, MI 49501-1787.
Current CEO
Rich Wolowski
Wolowski became Chief Executive Officer on:
November 1, 2016
and remains CEO in current company leadership announcements.
Current Board Chairman
Jim Gordon
Jim Gordon became Chairman of the Board effective:
September 18, 2025.
Current Board Vice Chair
Kara Gordon-Warren
Kara Gordon-Warren became Vice Chair of the Board in September 2025 and moved into the role of Chief Strategy Officer effective February 1, 2026.
President of U.S. Distribution
Tommy Gordon
Tommy Gordon became President of U.S. Distribution effective:
February 1, 2026.
Ownership
Gordon Food Service remains:
Privately held
and:
Family operated
The company is now in its fifth generation of Gordon family involvement.
Current Store Network
Gordon Food Service operates:
180+ retail stores
open to the public without membership fees.
Current Distribution Network
Current 2026 stewardship information reports:
25 distribution centers in North America.
Current Delivery Scale
Gordon Food Service reports approximately:
2,900 tractors
18,700 deliveries per day
and:
123,000 customers receiving truck deliveries.
Product Supply Network
Current company materials report approximately:
6,300 suppliers
in the Gordon Food Service product supply chain.
Private Brands
Gordon Food Service currently reports:
17 private brands.
Specialty Companies
Current stewardship information reports:
7 specialty companies.
Employee Scale
A recent official stewardship report listed:
22,000+ employees
across Gordon Food Service operations.
Because the company is private, it does not publish a public-company annual 10-K with a standardized current employee disclosure every year.
Stock Listing
Not applicable.
Gordon Food Service is privately held and does not trade on the NYSE or Nasdaq.
How to File a Complaint Against Gordon Food Service
Customers filing a complaint involving an order, delivery, invoice, damaged product, missing item, food quality, store experience, account issue, driver interaction, or another Gordon Food Service matter should first collect their customer ID, order or invoice number, business name, delivery address, product details, photographs where relevant, and records of any prior communication. Retail-store shoppers should also keep their receipt and store location.
Step 1: Contact Gordon Food Service Customer Service
Start by calling 800-968-4164 or use the official Gordon Food Service Contact Us form. Provide your customer ID, business name, order details, delivery date, product information, and a concise explanation of the problem. If the complaint involves missing or damaged products, keep packaging and photographs where possible. Ask the representative to document the issue and provide a reference or follow-up information.
Step 2: Contact the Distribution Center or Local Store
If the issue is connected to a specific delivery operation, contact the distribution center serving your account. Gordon Food Service publishes direct phone numbers for major facilities across the United States. Retail customers should speak with management at the Gordon Food Service Store involved. Local operations can often address delivery timing, product availability, returns, transaction concerns, and store-level complaints more quickly than corporate headquarters.
Step 3: Request Account or Management Review
If the first Customer Service or local contact does not resolve the complaint, ask for review by an account representative, sales representative, distribution manager, store manager, or another appropriate supervisor. Provide a clear timeline, previous case details, invoice numbers, delivery records, and any supporting evidence. Explain exactly what resolution is being requested and keep notes of names, dates, and promised follow-up.
Step 4: Send Formal Written Correspondence to Gordon Food Service Headquarters
For a serious unresolved complaint, written correspondence can be sent to Gordon Food Service, 1300 Gezon Parkway SW, Wyoming, MI 49509. Include your full contact information, customer ID if applicable, business name, order and invoice details, prior complaint history, relevant dates, and a chronological explanation of the issue. Attach copies rather than original documentation and clearly state the resolution requested. Gordon Food Service also publishes P.O. Box 1787, Grand Rapids, MI 49501-1787 as its mailing address.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the appropriate external process depends on the complaint. Food-safety or product-contamination issues may involve local or state health agencies, the FDA, or USDA depending on the product. Commercial contract or billing disputes may require business-to-business legal or contractual remedies, while retail payment disputes may involve the customer’s card issuer. Workplace or transportation-safety issues can fall under different state or federal agencies. Keep invoices, photographs, packaging, correspondence, and Gordon Food Service responses before escalating externally.
