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- Ford Motor Company
About Ford Motor Company
Ford Motor Company is one of the world’s largest and most historically significant automobile manufacturers. The company was founded in 1903 by Henry Ford and a group of investors in Michigan. Ford became famous for transforming automobile manufacturing through large-scale production techniques and for making personal vehicles accessible to a much broader group of consumers.
Today, Ford designs, manufactures, markets, finances, and services passenger vehicles, pickup trucks, SUVs, commercial vans, performance vehicles, electric vehicles, hybrids, connected services, and commercial fleet solutions. Its principal automotive brands are Ford and Lincoln, while Ford Motor Credit Company provides financing and leasing services to consumers, dealers, and commercial customers.
Ford remains headquartered in Dearborn, Michigan. Current July 2026 SEC filings identify One American Road, Dearborn, MI 48126 as Ford Motor Company’s principal executive offices and 313-322-3000 as its official corporate telephone number. Ford currently has approximately 169,000 employees worldwide.
Quick Information
Corporate Phone Number
313-322-3000
Customer Service Number
1-800-392-3673
Also written as:
1-800-392-FORD
Ford publishes this number for its U.S. Customer Relationship Center.
Corporate Office Address
Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Headquarters Address
Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Ford’s current SEC filings continue to identify this as the company’s principal executive office.
Ford does not prominently publish one universal general-purpose Customer Service email address for every vehicle or ownership issue.
Customers should use Ford Support, the Ford app, their dealership, or the Customer Relationship Center for vehicle-specific matters.
Industry
Automotive Manufacturing, Mobility, Vehicle Financing, Commercial Vehicles, Electric Vehicles, Connected Services and Fleet Solutions
Founded
1903
Ford Motor Company was established in Michigan in 1903.
Number of Employees
Approximately 169,000 employees worldwide
Current Ford filings describe the company as a global organization with about 169,000 employees worldwide.
Corporate Office Hours
Ford does not publish standard public walk-in hours for its Dearborn headquarters.
Current U.S. Customer Relationship Center hours published in Ford support terms include:
Monday to Friday: 8:00 AM to 11:00 PM ET
Saturday: 8:00 AM to 8:00 PM ET
Certain Ford services maintain different hours.
Website
Corporate Website
Investor Relations
Ford Motor Company common stock trades on the New York Stock Exchange under ticker symbol:
F
Careers Page
https://corporate.ford.com/careers/job-opportunities/
Ford recruits across engineering, manufacturing, software, design, finance, supply chain, marketing, legal, human resources, data science, product development, and other functions.
Ford Motor Company Products & Services
Ford’s business extends far beyond traditional passenger-car manufacturing. The company operates across consumer vehicles, trucks, commercial transportation, electric mobility, software, connected services, financing, parts, fleet services, and luxury vehicles.
Ford Trucks
Pickup trucks are one of Ford’s most important product categories.
The lineup includes vehicles such as:
Ford F-150
Ford Super Duty
Ford Ranger
Ford Maverick
Ford’s Dearborn Truck Plant currently produces F-150 and Raptor models.
Ford F-150
The Ford F-150 is one of the company’s best-known vehicles and a major part of the broader F-Series truck family.
Available configurations can include gasoline, hybrid, performance-oriented, work-focused, and premium models depending on the model year.
Ford Super Duty
Super Duty trucks are designed for heavier towing, hauling, commercial work, and demanding personal use.
Ford’s Kentucky Truck Plant currently produces F-250 through F-550 Super Duty trucks, while Ohio Assembly also produces certain Super Duty chassis cab models.
Ford Ranger
The Ranger is Ford’s midsize pickup truck.
Current Ford manufacturing information shows Ranger production at Michigan Assembly Plant in Wayne, Michigan.
Ford Maverick
The Maverick is Ford’s compact pickup.
It is designed to provide truck utility in a smaller footprint and is offered with fuel-efficient powertrain options.
Ford SUVs
Ford sells a broad range of sport utility vehicles designed for urban driving, family transportation, off-road use, and longer-distance travel.
Current models include Bronco, Bronco Sport, Escape, Explorer, Expedition, and Mustang Mach-E.
Ford Bronco
The Bronco is Ford’s off-road-focused SUV.
It is manufactured at Michigan Assembly Plant alongside the Ranger.
Ford Bronco Sport
Bronco Sport offers a smaller SUV configuration while retaining design and utility features associated with the Bronco family.
Ford Explorer
Explorer is one of Ford’s longstanding midsize SUV nameplates.
It serves family, utility, and multi-passenger transportation needs.
Ford Expedition
The Expedition is Ford’s large full-size SUV.
Current Ford plant information identifies Kentucky Truck Plant as a production location for Expedition and Lincoln Navigator.
Ford Mustang
The Mustang is Ford’s iconic performance car.
Current Ford manufacturing information confirms Mustang, Mustang GT, and Mustang Dark Horse production at Flat Rock Assembly Plant in Michigan.
Mustang Mach-E
Mustang Mach-E is Ford’s electric SUV.
It combines electric propulsion with styling and branding connected to the Mustang family.
Electric Vehicles
Ford continues to develop battery-electric and extended-range electric vehicles.
The company currently organizes much of its next-generation electric-vehicle work through the Ford Model e business.
Hybrid Vehicles
Ford offers hybrid powertrains in selected vehicles.
Hybrid technology is used to improve efficiency while retaining gasoline-powered driving capability.
Ford Blue
Ford Blue is the company’s business focused on traditional internal-combustion and hybrid Ford vehicles.
It includes many of Ford’s most established nameplates and mainstream customer products.
Ford Model e
Ford Model e focuses on electric vehicles, advanced software, digital systems, connected products, and next-generation vehicle technology.
Ford has also confirmed future extended-range electric vehicle programs as part of its evolving electrification strategy.
Ford Pro
Ford Pro provides commercial vehicles and services for business, government, and fleet customers.
Its offering combines vans, trucks, charging, telematics, fleet management, maintenance, financing, and software.
Ford Transit
Ford Transit is a commercial van offered in multiple configurations.
Kansas City Assembly Plant currently produces Transit and E-Transit models.
E-Transit
E-Transit is Ford’s battery-electric commercial van.
It is designed for businesses seeking to electrify delivery, service, and commercial transportation operations.
Commercial Trucks
Ford manufactures medium-duty and chassis cab vehicles for businesses and specialized commercial applications.
Ohio Assembly currently produces F-650 and F-750 Medium Duty trucks, Super Duty chassis cabs, and E-Series commercial vehicles.
Lincoln Luxury Vehicles
Lincoln is Ford Motor Company’s luxury vehicle brand.
Its lineup includes premium SUVs and luxury-oriented connected services.
Lincoln Navigator
The Navigator is Lincoln’s large premium SUV.
Ford currently manufactures it at Kentucky Truck Plant alongside Ford Expedition.
Ford Connected Services
Ford offers connected digital services for compatible vehicles.
These can include vehicle connectivity, navigation, security services, software features, and subscription-based products.
BlueCruise
BlueCruise is Ford’s advanced driver-assistance technology for compatible vehicles.
It supports hands-free driving on qualifying pre-mapped divided highways under specific conditions.
Ford App
The Ford app allows eligible customers to manage connected vehicle functions.
Available features can include remote vehicle controls, service information, connected-services management, vehicle status, and roadside-assistance access.
Over-the-Air Software Updates
Selected Ford vehicles can receive software updates remotely.
This allows Ford to update compatible vehicle systems without requiring every update to be completed at a dealership.
Ford Credit
Ford Motor Credit Company provides financing services.
Products include retail vehicle financing, leasing, dealer financing, and related automotive financial services.
Ford Protect
Ford Protect offers extended service plans and vehicle-protection products.
Current Ford Protect sales information number:
1-877-794-6434
Current plan assistance:
1-800-392-3673
Genuine Ford Parts
Ford sells genuine replacement parts and accessories through dealerships and approved channels.
Parts may be sold under Ford and Motorcraft branding.
Motorcraft
Motorcraft is Ford’s parts and service brand.
Products can include batteries, filters, brakes, fluids, spark plugs, and other vehicle-maintenance parts.
Ford Dealership Network
Ford vehicles are sold and serviced through independently operated authorized dealerships.
Dealer-specific pricing, inventory, service availability, and operating hours vary.
Ford Fleet Services
Ford provides vehicles and services for commercial fleets, government organizations, rental companies, and other large customers.
Fleet solutions can include financing, telematics, vehicle management, service support, and connected technology.
Ford Motor Company Corporate Phone Numbers
Ford publishes multiple phone numbers for corporate headquarters, Customer Service, roadside assistance, financing, shareholder relations, and protection plans.
Corporate Phone Number
313-322-3000
This is Ford Motor Company’s official corporate phone number listed in current SEC filings.
Corporate Headquarters Number
313-322-3000
Headquarters Number
313-322-3000
Corporate Office Number
313-322-3000
Customer Service Number
1-800-392-3673
Ford’s U.S. Customer Relationship Center handles vehicle-related questions, ownership support, warranty concerns, connected services, and other customer matters.
Customer Support Number
1-800-392-3673
Toll-Free Number
1-800-392-3673
TDD / Hearing Impaired Number
1-800-232-5952
Ford publishes this number for qualifying hearing-impaired customer support.
Roadside Assistance Number
1-800-241-3673
Ford Roadside Assistance can help eligible motorists with towing, lockouts, battery jump starts, flat tires, fuel delivery, and other covered roadside events.
Roadside Assistance Availability
Ford Roadside Assistance is available 24 hours a day for qualifying customers and vehicles.
Ford Credit Customer Service Number
1-800-727-7000
Ford publishes this number for Ford Credit customer assistance.
Ford Protect Sales Number
1-877-794-6434
Current published hours:
Monday to Friday: 9:00 AM to 7:00 PM ET
Ford Protect Current Plan Help
1-800-392-3673
Ford Continued Service Plan Number
833-781-7353
This number is published for Ford Continued Service Plan assistance.
Connected Services Support Number
1-800-392-3673
Ford publishes this number for help activating compatible vehicle modems and managing connected services.
Sales Number
Ford does not operate one universal nationwide consumer vehicle-sales telephone number.
Vehicle purchases are handled through authorized Ford dealers.
Billing Number
Ford does not publish one universal billing number covering vehicles, Ford Credit, subscriptions, and service products.
Customers should use the support line for the specific product involved.
Regional Office Number
Ford does not publish one universal Regional Office telephone number.
Contacts differ by country and operating region.
Branch Office Number
Ford is not organized around consumer branch offices.
Customers normally interact with authorized Ford dealerships and Ford’s centralized support organization.
Local Office Number
Dealer phone numbers vary.
Customers should use Ford’s dealer locator to identify the appropriate dealership.
International Number
Ford operates across North America and in more than 125 countries worldwide.
Country-specific Ford contact information is available through Ford’s global-links directory.
Emergency / After-Hours Number
For roadside emergencies involving an eligible Ford vehicle:
1-800-241-3673
For immediate police, fire, or medical emergencies, call local emergency services.
Investor Relations Number
1-800-555-5259
For U.S. and Canadian shareholders.
International Shareholder Relations Number
313-845-8540
Ford’s official shareholder contact page publishes both numbers.
Investor Relations Mailing Address
Ford Motor Company
Shareholder Relations
P.O. Box 6248
Dearborn, MI 48126
Media / Press Number
Ford does not currently publish one single permanent media number covering every press inquiry on its principal consumer website.
Journalists should use Ford Media Center and the current communications contact associated with the relevant announcement.
Human Resources Number
Ford does not publish one universal public Human Resources telephone number for all applicants.
Job opportunities should be accessed through:
https://corporate.ford.com/careers/job-opportunities/
Lincoln Customer Service Number
1-800-521-4140
Ford publishes this number for Lincoln U.S. support in relevant customer-service materials.
Reservations / Booking Number
Not applicable.
Ford is an automotive manufacturer and does not operate a conventional nationwide reservations business.
How to Reach a Real Person at Ford Motor Company
Ford customers who need live assistance can call the Customer Relationship Center at 1-800-392-3673. Before calling, have your Vehicle Identification Number, vehicle model and model year, mileage, dealer information, service records, case number if one already exists, and a concise description of the issue available. Ford’s published U.S. support hours include extended weekday and Saturday availability.
For an active roadside problem, calling 1-800-241-3673 is more appropriate than using ordinary Customer Service. Financing concerns should go directly to Ford Credit at 1-800-727-7000, while Lincoln owners can use 1-800-521-4140. Customers should generally work with their authorized dealer first for vehicle repairs, warranty inspections, recalls, and service issues because dealers can physically inspect the vehicle and access Ford repair systems.
Ford Motor Company Headquarters & Corporate Office Address
Ford Motor Company’s current principal executive offices are:
Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Corporate Phone: 313-322-3000
Ford’s latest July 2026 SEC filing confirms this address and telephone number.
Dearborn Corporate Headquarters
Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Dearborn remains the central location for Ford’s global executive leadership and major corporate functions.
Principal Executive Offices
Current SEC records continue to identify:
One American Road, Dearborn, Michigan 48126
as Ford Motor Company’s principal executive offices.
New Dearborn World Headquarters Campus
Ford has also been developing a new World Headquarters presence as part of the modernization of its Dearborn campus.
Ford’s 2026 Integrated Sustainability and Financial Report describes a new World Headquarters in Dearborn anchoring a modernized campus designed around updated workspaces, sustainability improvements, and corporate collaboration.
For formal corporate and SEC purposes, however, the current principal executive address remains One American Road unless Ford officially updates that registered address.
Customer Relationship Center Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
This address is published in Ford’s customer-support terms.
Shareholder Relations Address
Ford Motor Company
Shareholder Relations
P.O. Box 6248
Dearborn, MI 48126
Phone: 1-800-555-5259
International: 313-845-8540
Dearborn Truck Plant
Ford operates major manufacturing facilities in Dearborn in addition to its corporate headquarters.
The Dearborn Truck Plant currently employs approximately 4,995 people and produces:
Ford F-150
and
Ford Raptor.
Rouge Electric Vehicle Center
Ford’s Rouge Electric Vehicle Center is also located in Dearborn.
Current Ford manufacturing information identifies the facility as the future home of the F-150 Lightning extended-range electric vehicle.
Michigan Central
Ford also maintains a major innovation presence at Michigan Central in Detroit’s Corktown neighborhood.
The campus is focused on mobility, innovation, technology, entrepreneurship, and transportation development.
Global Operations
Ford maintains manufacturing plants, engineering facilities, offices, and commercial operations across North America and numerous international markets.
Current Ford corporate information states that the company operates across North America and in more than 125 countries around the world.
How to File a Complaint Against Ford Motor Company
Customers who have a complaint involving a Ford vehicle, warranty, dealership, repair, recall, software feature, connected service, Ford Credit account, roadside service, or another Ford product should collect all relevant documentation before contacting the company. Keep your VIN, purchase or lease agreement, repair orders, dealer invoices, photographs, service dates, mileage, warranty information, recall notices, and any existing Ford case numbers. Accurate documentation is especially important for technical or warranty complaints because Ford may need the servicing dealership to inspect the vehicle.
Step 1: Contact the Ford Dealership
Begin by contacting the Ford dealership that sold or serviced the vehicle and ask to speak with the service manager, general manager, or appropriate department manager. Explain the problem clearly and provide the VIN, mileage, repair history, dates, and previous service records. For warranty, mechanical, recall, or repair complaints, the dealer is usually the first organization able to inspect and diagnose the vehicle. Clearly explain what resolution you are requesting and ask that your concerns be documented on the repair order. Keep copies of all dealership paperwork and the names of employees involved.
Step 2: Contact Ford Customer Relationship Center
If the dealership cannot resolve the issue, call Ford’s Customer Relationship Center at 1-800-392-3673. Provide your VIN, dealer name, current mileage, repair-order information, and a chronological explanation of the complaint. Mention the steps already taken with dealership management and explain what remains unresolved. Ask Ford to create or update a formal customer case and retain the case number for future follow-up. Keep notes of the representative’s name, date of the conversation, and any commitment made by Ford.
Step 3: Use the Appropriate Specialized Department
Certain complaints should be directed to the Ford department responsible for the service involved. Roadside problems should go to 1-800-241-3673, Ford Credit issues to 1-800-727-7000, and Ford Protect concerns through the current Ford Protect support channels. Connected-services and modem issues can also be handled through 1-800-392-3673. Providing the correct contract, account, VIN, or service-plan information can help the specialized department review the matter more efficiently. Keep all reference numbers and written correspondence.
Step 4: Escalate a Serious Complaint to Ford Corporate Headquarters
For a serious unresolved matter, formal correspondence may be directed to Ford Motor Company, One American Road, Dearborn, MI 48126, United States. Include your full contact information, VIN, vehicle details, dealership information, previous Ford case number, repair history, and a clear chronological description of the complaint. State the specific resolution you are requesting and attach copies rather than originals of repair orders, receipts, photographs, or other supporting records. Keep a complete copy of everything submitted and proof of delivery. For time-sensitive safety issues, do not rely solely on postal correspondence.
Step 5: Use an Appropriate External Complaint Process if Necessary
If a serious complaint remains unresolved after Ford’s internal process, the appropriate external route depends on the issue. Vehicle safety defects and recall concerns may be reported to the National Highway Traffic Safety Administration, while financing complaints may involve the Consumer Financial Protection Bureau or another financial regulator depending on the account. Warranty disputes may also be subject to state lemon-law procedures, arbitration programs, or other consumer-remedy processes. Keep repair records, case numbers, dealer correspondence, invoices, and photographs before escalating externally. This documentation can help demonstrate both the original problem and the efforts already made to resolve it directly with Ford.
