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- Bissell
About BISSELL
BISSELL is a family-owned home and floor-care company headquartered in Walker, Michigan, in the Grand Rapids metropolitan area. The company develops and sells vacuum cleaners, carpet cleaners, portable upholstery cleaners, wet-dry floor cleaners, steam-cleaning products, cleaning formulas, robotic vacuums, pet-focused cleaning equipment, and other home-care products. In 2026, BISSELL is celebrating 150 years in business.
BISSELL was founded in 1876 after Melville Bissell developed an improved carpet sweeper to clean sawdust from the carpet of the crockery shop he operated with his wife, Anna, in Grand Rapids. After Melville’s death in 1889, Anna Bissell took leadership of the company and became one of the earliest prominent female corporate executives in the United States.
The business remains fifth-generation family owned. In September 2026, BISSELL announced that Adam Madigan had been appointed Chief Executive Officer effective October 1, 2026, while former CEO Mark Bissell remains Executive Chairman. BISSELL continues to maintain its global headquarters in Walker, Michigan.
Quick Information
Corporate Phone Number
616-453-4451
Current BISSELL product-safety and supplier documents publish this Grand Rapids-area corporate number.
Customer Service Number
1-800-237-7691
Current U.S. Product Support hours
Monday to Saturday: 9:00 AM to 7:00 PM ET
Sunday: Closed.
Corporate Office Address
BISSELL Homecare, Inc.
2345 Walker Avenue NW
Grand Rapids, MI 49544
United States
Headquarters Address
BISSELL Homecare, Inc.
2345 Walker Avenue NW
Grand Rapids, MI 49544
United States
BISSELL careers information describes its global headquarters as being in Walker, Michigan, while current corporate terms and privacy materials identify 2345 Walker Avenue NW.
Privacy: privacy@bissell.com
BISSELL also offers email support through its official support portal when phone and chat support are unavailable.
Industry
Home Care, Floor Care, Vacuums, Carpet Cleaning, Steam Cleaning, Cleaning Formulas, Robotics and Pet Care Products
Founded
1876
Founders
Melville R. Bissell
and
Anna Bissell.
Current CEO
Adam Madigan
Effective
October 1, 2026.
Executive Chairman
Mark Bissell.
President, Global Product
Max Bissell.
Ownership
Privately held and fifth-generation family owned.
Number of Employees
BISSELL does not currently publish a precise company-wide employee count on its main corporate website.
Because the company is privately held, it does not file a public annual Form 10-K with standardized employee disclosures.
Global Headquarters
Walker, Michigan
BISSELL careers materials identify Walker as the company’s global headquarters.
Corporate Office Hours
BISSELL does not publish public walk-in hours for its headquarters.
Customer Product Support is available during the current hours listed above.
Website
Investor Relations
Not applicable.
BISSELL is privately held and family owned.
Careers Page
Current career areas include corporate roles, digital solutions, information technology, engineering, innovation, sales, marketing, manufacturing, and supply chain.
BISSELL Products & Services
BISSELL sells home-cleaning machines, formulas, pet-focused products, accessories, replacement parts, and product-support services.
Upright Vacuum Cleaners
BISSELL manufactures upright vacuums for carpets, rugs, hard floors, and general household cleaning.
Selected models include advanced filtration, pet-hair tools, allergen-management features, and Lift-Off configurations.
Stick and Cordless Vacuums
Cordless and stick vacuums provide lightweight cleaning for floors, stairs, furniture, and quick everyday messes.
The product category includes corded and rechargeable models designed for different floor surfaces and household needs.
Robot Vacuums
BISSELL sells robotic floor-cleaning products that use navigation and automated cleaning technology.
The current portfolio includes robot vacuums and newer systems that combine vacuuming with floor mopping.
Handheld Vacuums
Handheld vacuums are designed for upholstery, stairs, vehicles, pet hair, and smaller household messes.
Cordless versions provide portable cleaning without requiring a full-size machine.
Canister Vacuums
BISSELL offers canister vacuum cleaners for consumers who prefer a separate canister-and-hose configuration.
These machines can support floors, furniture, stairs, and other surfaces depending on the model.
Manual Sweepers
BISSELL continues to offer manual carpet and floor sweepers, connecting the modern product lineup with the company’s original 1876 invention.
These sweepers provide simple debris pickup without requiring electricity.
Upright Carpet Cleaners
BISSELL upright carpet cleaners are designed for deep cleaning carpets and rugs.
Models use water, cleaning solution, brushes, suction, and specialized technologies to remove embedded dirt and stains.
Portable Carpet Cleaners
Portable deep cleaners are designed for spot cleaning carpets, upholstery, stairs, car interiors, and pet messes.
The Little Green product family is one of BISSELL’s best-known portable-cleaning lines.
Little Green Portable Cleaners
Little Green machines provide portable spot-cleaning capability for upholstery, carpet, stairs, and vehicles.
Current product variants include pet-focused and higher-performance versions.
CrossWave Wet Dry Vacuums
The CrossWave line combines vacuuming and washing for compatible hard floors and area rugs.
Selected CrossWave products allow consumers to pick up debris and wash floors in a single cleaning process.
HydroSteam Technology
HydroSteam combines steam, washing, and suction technology on selected BISSELL cleaning systems.
Current BISSELL products use the technology in carpet-cleaning and multi-surface floor-care machines.
Steam Cleaners
BISSELL sells steam-cleaning products for compatible hard surfaces and household applications.
The lineup includes full-size floor steamers and handheld steam products.
Wet Dry Vacuums and Spin Mops
BISSELL offers wet-dry floor-cleaning systems and spin-mop-style equipment.
These products combine different levels of vacuuming, washing, scrubbing, and floor maintenance.
Cleaning Formulas
BISSELL develops cleaning solutions for carpet cleaners, portable machines, CrossWave products, upholstery, floors, and spot treatment.
The company formulates many products specifically to work with its cleaning machines.
Carpet Cleaning Formula
Upright-carpet formulas are designed to work with BISSELL full-size carpet cleaners.
Products can target general dirt, pet stains, odors, and deep-cleaning needs.
Portable Cleaner Formula
Portable-machine formulas are designed for concentrated spot cleaning on carpet, upholstery, and car interiors.
Different formulas target stains, pet messes, and odor removal.
Multi-Surface Formula
Multi-surface cleaning solutions support compatible CrossWave and wet-dry floor cleaners.
Products can be used on approved sealed hard floors and other surfaces specified by the machine instructions.
Spot and Stain Removers
BISSELL sells spray-on and machine-compatible products for household stains.
These can be used on carpets, upholstery, and other approved surfaces depending on the formula.
Pet Hair Cleaning Products
BISSELL develops vacuums and cleaning machines specifically for households with pets.
Pet-focused products are designed to address fur, dander, tracked debris, odors, and pet accidents.
Pet Proven Products
BISSELL’s Pet Proven designation identifies products tested and designed around the cleaning needs of pet owners.
The current portfolio includes vacuums, carpet cleaners, and wet-dry floor products.
Pet Water Fountains
BISSELL has expanded into pet-care products beyond cleaning equipment.
Its current Pet Care category includes pet water fountains.
Self-Cleaning Litter Boxes
BISSELL’s U.S. Pet Care lineup currently includes self-cleaning litter-box products.
This category expands the company further into direct pet-care equipment.
Parts and Supplies
Customers can purchase replacement filters, brush rolls, belts, tanks, tools, accessories, and other parts.
Product-model information is important when ordering replacement components.
Product Registration
BISSELL allows customers to register eligible products online.
Registration can make it easier to access warranty and product-support information.
Warranty Service
BISSELL provides limited warranties that vary by product.
Consumers can contact Customer Care for repair, replacement, parts, and warranty guidance.
Returns
BISSELL promotes a:
30-day money-back guarantee
for qualifying direct purchases, subject to current terms.
BISSELL Pet Foundation
BISSELL supports animal welfare through BISSELL Pet Foundation.
The company’s current website continues to highlight its pet-saving mission and donation programs alongside its consumer products.
BISSELL Corporate Phone Numbers
Corporate Phone Number
616-453-4451
This number appears in current company safety and supplier documents.
Corporate Headquarters Number
616-453-4451
Headquarters Number
616-453-4451
Corporate Office Number
616-453-4451
Customer Service Number
1-800-237-7691.
General Product Support Number
1-800-237-7691
Hours
Monday to Saturday: 9:00 AM to 7:00 PM ET
Sunday: Closed.
Wi-Fi Connected Product Support
1-844-383-2630
Hours
Monday to Saturday: 9:00 AM to 7:00 PM ET.
Warranty Support Number
1-800-237-7691
BISSELL directs warranty questions to Consumer Care at this number.
Returns Support Number
1-800-237-7691
Customers can also use BISSELL’s online support and returns resources.
Order Support Number
1-800-237-7691
Current online support also allows customers to search for existing orders independently.
Parts and Replacement Support
1-800-237-7691
Customers should have the model and serial number ready.
Privacy Email
privacy@bissell.com.
Corporate Fax
616-453-1383
This number is published in current BISSELL product-safety documentation.
Canada Customer Care
1-800-263-2535.
Toll-Free Number
1-800-237-7691
Billing Number
BISSELL does not publish a separate consumer billing-only number.
Use Customer Care
1-800-237-7691
Sales Number
BISSELL does not publish a conventional nationwide consumer sales number.
Consumers purchase products through BISSELL.com and authorized retailers.
Investor Relations Number
Not applicable.
BISSELL is privately held.
Media / Press Number
BISSELL does not prominently publish one universal media phone number on its main consumer support page.
Current press inquiries are generally handled through the company’s Newsroom and communications team.
Human Resources Number
BISSELL does not publish one universal public applicant HR number.
Careers
Emergency / After-Hours Number
BISSELL does not publish a general corporate emergency hotline.
How to Reach a Real Person at BISSELL
For product, warranty, order, return, replacement-part, or troubleshooting questions, call 1-800-237-7691 Monday through Saturday from 9:00 AM to 7:00 PM Eastern Time. BISSELL recommends locating the product’s model and serial number before calling because this allows the support representative to identify the correct machine, warranty terms, parts, and troubleshooting steps more quickly.
For Wi-Fi-connected products, use 1-844-383-2630. BISSELL also offers chat support and email support through its official support portal. If phone and chat are closed, customers can submit an email, and BISSELL currently says it generally responds within two business days.
BISSELL Headquarters & Corporate Office Address
BISSELL’s current global headquarters
BISSELL Homecare, Inc.
2345 Walker Avenue NW
Grand Rapids, MI 49544
United States
Corporate Phone: 616-453-4451
Customer Care: 1-800-237-7691.
Walker, Michigan Global Headquarters
BISSELL’s careers site identifies its global headquarters as
Walker, Michigan.
Walker is part of the Grand Rapids metropolitan area, which explains why BISSELL corporate materials can use both Walker and Grand Rapids in descriptions of the location.
Current CEO
Adam Madigan
Effective
October 1, 2026.
Executive Chairman
Mark Bissell
Mark Bissell remains actively involved in BISSELL’s long-term strategic direction.
President, Global Product
Max Bissell
Max Bissell remains part of the company’s senior leadership and reports to the CEO.
Family Ownership
BISSELL remains
Fifth-generation family owned
and:
Privately held.
150th Anniversary
BISSELL celebrates
150 years in business in 2026.
Founding Year
1876
The company began when Melville Bissell created a new carpet sweeper for the family’s Grand Rapids store.
Anna Bissell Leadership
After Melville died in 1889, Anna Bissell took control of the business and expanded the company’s market presence.
BISSELL identifies her as an early pioneering female business leader.
Global Locations
Current BISSELL careers information lists operations in locations including:
Grand Rapids, Michigan
Chicago, Illinois
Charlotte, North Carolina
Bentonville, Arkansas
Texas
Canada
Amsterdam
Dubai
China
Singapore
Australia
Mexico
and other international markets.
Stock Listing
Not applicable.
BISSELL is privately held and does not trade on the NYSE or Nasdaq.
How to File a Complaint Against BISSELL
Consumers may need to complain about defective products, warranty service, shipping, missing parts, online orders, cleaning formulas, refunds, repair outcomes, or Customer Care experiences. Keep the model number, serial number, purchase receipt, order number, photographs or videos, warranty information, and earlier support correspondence before escalating.
Step 1: Contact BISSELL Customer Care
Call 1-800-237-7691 and explain the problem. Have the model and serial number available because BISSELL specifically recommends this before calling. Provide the date of purchase, retailer, problem description, and any troubleshooting steps already attempted. Ask for a case or reference number and keep notes of the representative’s name and response.
Step 2: Use Warranty or Product Support When Applicable
If the issue involves a defect, ask the representative to review the applicable limited warranty. BISSELL’s warranty process may include troubleshooting, repair, replacement, parts, or other remedies depending on the product and warranty terms. Current warranty information directs consumers to 1-800-237-7691 for service.
Step 3: Request Additional Customer Care Review
If the initial response does not resolve the problem, ask for additional review and provide the earlier case number, photographs, purchase documentation, and product information. For connected-device issues, use 1-844-383-2630. BISSELL also provides chat and email options through its official support website.
Step 4: Send Formal Written Correspondence to BISSELL
For a serious unresolved matter, send written correspondence to BISSELL Homecare, Inc., 2345 Walker Avenue NW, Grand Rapids, MI 49544. Include your name, contact details, model and serial number, order or purchase information, prior case history, and a clear explanation of the resolution requested. Keep copies of all records and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the appropriate outside route depends on the complaint. Payment disputes can involve the card issuer, product-safety concerns may be reported to the U.S. Consumer Product Safety Commission when applicable, and general consumer complaints may be filed with the relevant state Attorney General or consumer-protection authority. BISSELL’s Terms also contain provisions governing dispute resolution and arbitration, so customers pursuing a formal legal claim should review the current Terms before proceeding.
