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- Ally Financial
About Ally Financial
Ally Financial Inc. is a major American digital financial services company headquartered in Detroit, Michigan. The company operates one of the largest all-digital banking businesses in the United States and is also a major provider of automotive financing. Ally serves consumers, automobile dealers, investors and commercial businesses through banking, vehicle financing, insurance, investment services and corporate finance products. As of July 2026, Ally reported approximately 9.6 million customers, $199.7 billion in total assets and about 10,400 employees.
Ally traces its history to 1919, when General Motors established General Motors Acceptance Corporation, commonly known as GMAC, to help automobile dealers finance vehicle inventory and make vehicle financing more accessible to customers. Over time, GMAC expanded into banking, insurance, commercial finance and other financial services. GMAC Bank became Ally Bank in 2009, the company changed its corporate name to Ally Financial in 2010, and Ally completed its initial public offering in 2014.
Today, Ally Financial is a publicly traded financial holding company listed on the New York Stock Exchange under ticker symbol ALLY. Its businesses include Ally Bank, Ally Auto, Ally Invest, automotive insurance and protection products, dealer financial services and corporate finance. Current SEC filings identify Ally Detroit Center, 500 Woodward Avenue, Floor 10, Detroit, Michigan 48226 as Ally Financial’s principal executive offices.
Quick Information
Corporate Phone Number
1-866-710-4623
Ally Financial’s current SEC filings list 866-710-4623 as the registrant’s telephone number associated with its principal executive offices in Detroit, Michigan.
Customer Service Number
Ally Financial uses different customer-service numbers depending on the product or account involved.
Ally Bank: 1-877-247-2559
Ally Auto: 1-888-925-2559
Ally Credit Card: 1-888-366-2559
Ally Invest: 1-855-880-2559
Home Loan Servicing: 1-866-401-4742
These numbers are currently published directly through Ally’s official Contact Us resources.
Corporate Office Address
Ally Financial Inc.
Ally Detroit Center
500 Woodward Avenue, Floor 10
Detroit, MI 48226
United States
This is Ally Financial’s current principal executive-office address according to its 2026 SEC filings.
Headquarters Address
Ally Financial Inc.
Ally Detroit Center
500 Woodward Avenue
Detroit, Michigan 48226
United States
Ally’s official office-locations page independently identifies this Detroit location as the headquarters of Ally Financial Inc.
Investor Relations: investor.relations@ally.com
Corporate Finance: corporatefinance@ally.com
Corporate Citizenship: givingback@ally.com
Grants: grants@ally.com
News Media: media@ally.com
For customer-account questions, Ally generally directs customers to telephone support, secure messaging or logged-in chat rather than ordinary email because financial-account information should be handled through secure channels.
Industry
Financial Services, Digital Banking, Automotive Finance, Investment Services, Securities Brokerage, Investment Advisory Services, Insurance, Dealer Financial Services and Corporate Finance
Founded
1919
Ally’s history began in 1919 with General Motors Acceptance Corporation, or GMAC.
GMAC Bank became Ally Bank in 2009, and the broader organization adopted the Ally Financial name in 2010.
Number of Employees
Approximately 10,400 employees
Ally currently reports approximately 10,400 employees working across its U.S. operations.
This figure was current as of July 2026.
Corporate Office Hours
Ally Financial does not publish general public walk-in hours for its Detroit corporate headquarters.
The corporate headquarters primarily serves executive and administrative functions rather than operating as a consumer banking branch.
Customer-support hours depend on the product involved.
Ally Bank: 24 hours a day, 7 days a week
Ally Auto: Monday through Friday, 8:00 AM to 11:00 PM ET; Saturday, 9:00 AM to 7:00 PM ET
Ally Invest: Monday through Friday, 7:00 AM to 10:00 PM ET; Saturday, 9:30 AM to 6:00 PM ET
Home Loan Servicing: Monday through Friday, 8:30 AM to 8:00 PM ET; Saturday, 8:30 AM to 1:00 PM ET
Website
Ally’s official website provides online banking, vehicle-finance account management, investment services, corporate information and customer-support resources.
Investor Relations
https://www.ally.com/about/investor/
Ally Financial is publicly traded on the New York Stock Exchange under ticker symbol ALLY.
Its Investor Relations website provides annual reports, quarterly earnings, SEC filings, corporate-governance materials, stock information and investor contacts.
Careers Page
https://www.ally.com/about/careers/
Ally offers career opportunities across banking, automotive finance, technology, customer care, finance, risk, legal, compliance, marketing, human resources and other business functions.
Ally Financial Products & Services
Ally Bank
Ally Bank is Ally Financial’s direct banking subsidiary and operates primarily through digital channels rather than traditional retail bank branches.
The bank provides deposit products and digital account-management services designed for consumers who prefer online and mobile banking.
Ally describes Ally Bank as the nation’s largest all-digital bank.
Spending Account
Ally provides a digital spending account for everyday banking needs.
Customers can use eligible debit-card services, transfers, bill payments and other online banking features through Ally’s website and mobile applications.
Savings Account
Ally Bank offers online savings accounts designed to help customers earn interest on deposited funds.
Customers can manage balances, transfers and savings tools through Ally’s digital banking platform.
Money Market Account
Ally provides money market accounts combining interest-bearing deposits with certain transaction capabilities.
Terms, annual percentage yields and product conditions may change over time according to current Ally Bank offerings.
Certificates of Deposit
Ally Bank provides several certificate-of-deposit products for customers seeking fixed-term savings options.
Available products may include High Yield CDs, Raise Your Rate CDs and No Penalty CDs depending on current offerings.
Ally Auto
Ally Auto is one of the company’s largest businesses and provides vehicle financing for consumers and automotive dealers.
Ally describes its auto-finance operation as industry-leading and maintains relationships with automobile dealers throughout the United States.
Consumer Auto Financing
Consumers can obtain qualifying Ally vehicle financing through participating dealerships.
After financing a vehicle, eligible customers can manage payments, account information and other servicing functions digitally or through Ally Auto Customer Service.
Dealer Financial Services
Ally provides financial products and tools specifically for automobile dealerships.
Services include dealership financing, inventory-related financing, customer relationship tools, dealer rewards and other automotive-business solutions.
Ally Insurance
Ally provides automotive protection and insurance-related products for qualifying consumers and dealerships.
Products can include vehicle service contracts, maintenance products, GAP protection and dealership insurance services.
For F&I products and services, Ally publishes 1-800-631-5590.
Ally Dealership Insurance
Ally offers insurance products designed specifically for automotive dealerships.
Coverage can include wholesale floorplan, vehicle inventory, garage and related dealership protection.
Ally publishes 1-800-729-4622 for Policy Administration and 1-800-225-5642 for claims.
Ally Invest
Ally Invest provides securities brokerage and investment advisory services.
The platform supports self-directed investing, automated portfolios, IRAs and financial-advice services for eligible customers.
Self-Directed Investing
Ally Invest customers can use digital tools to manage eligible securities investments.
The platform is designed for investors who prefer to select and manage their own investment portfolios.
Automated Investing
Ally provides automated investment portfolios for customers seeking a more hands-off investment approach.
Portfolio management is provided according to the customer’s selected service and applicable investment objectives.
Personal Financial Advice
Ally Invest also provides personal advice services for eligible customers.
Current Ally company information describes its Personal Advice service as part of its broader investment platform.
Individual Retirement Accounts
Customers can open eligible retirement accounts through Ally Invest.
Available retirement products can include IRA account structures supported by Ally’s investment platform.
Ally Credit Card
Ally provides consumer credit-card products.
Cardholders can access account services and assistance through the dedicated Ally Credit Card support number:
1-888-366-2559.
Home Loan Servicing
Ally continues to provide servicing support for existing home-loan customers.
The current servicing number is:
1-866-401-4742
Current hours are Monday through Friday from 8:30 AM to 8:00 PM ET and Saturday from 8:30 AM to 1:00 PM ET.
Corporate Finance
Ally Corporate Finance provides capital solutions to middle-market companies and equity sponsors.
Its services include cash-flow, real-estate and asset-based loans.
Ally currently describes its Corporate Finance portfolio as providing loans ranging from approximately $15 million to $250 million.
SmartAuction
SmartAuction is Ally’s online vehicle-auction and remarketing platform for automotive dealers.
The service supports dealer-to-dealer vehicle remarketing and other automotive inventory transactions.
Current SmartAuction support is available at:
1-877-273-5572.
Dealertrack Services
Ally provides Dealertrack-related services for qualifying automotive dealers.
Dealertrack Client Services can be reached at:
1-877-357-8725.
Digital Financial Services
Ally operates primarily through online and mobile financial-services channels.
Customers can perform many banking, investing and account-servicing activities without visiting a physical branch.
Ally Bank specifically states that it does not maintain traditional physical bank branches.
Ally Financial Corporate Phone Numbers
Corporate Phone Number
1-866-710-4623
This is Ally Financial’s current corporate telephone number as listed in its 2026 SEC filings.
Corporate Headquarters Number
1-866-710-4623
The number is associated with:
Ally Financial Inc.
Ally Detroit Center
500 Woodward Avenue, Floor 10
Detroit, MI 48226
Headquarters Number
1-866-710-4623
Current SEC records continue to identify this as the registrant’s telephone number at Ally’s Detroit principal executive offices.
Corporate Office Number
1-866-710-4623
This is the verified company-level number Ally reports in its securities filings.
Customer Support Number
Ally does not use a single customer-support number for every financial product.
Current verified support numbers include:
Ally Bank: 1-877-247-2559
Ally Auto: 1-888-925-2559
Ally Credit Card: 1-888-366-2559
Ally Invest: 1-855-880-2559
Home Loan Servicing: 1-866-401-4742
Customer Service Number
For general Ally Bank customer service:
1-877-247-2559
Ally Bank currently provides telephone customer support 24 hours a day, seven days a week.
Toll-Free Number
Ally operates several toll-free customer lines depending on the service involved.
Corporate / Investor Relations: 1-866-710-4623
Ally Bank: 1-877-247-2559
Ally Auto: 1-888-925-2559
Ally Credit Card: 1-888-366-2559
Ally Invest: 1-855-880-2559
Home Loan Servicing: 1-866-401-4742
Fraud Reporting: 1-833-226-1520
Ally Bank Customer Service Number
1-877-247-2559
This is Ally Bank’s verified general Customer Care number.
Service is available 24/7.
Ally Auto Customer Service Number
1-888-925-2559
Current hours are:
Monday through Friday: 8:00 AM to 11:00 PM ET
Saturday: 9:00 AM to 7:00 PM ET
For customers outside the United States:
+1 (316) 652-6430
Ally Credit Card Number
1-888-366-2559
This is the current verified contact number associated with Ally Credit Card services.
Ally Invest Number
1-855-880-2559
Current hours are:
Monday through Friday: 7:00 AM to 10:00 PM ET
Saturday: 9:30 AM to 6:00 PM ET
Outside the United States:
+1 (818) 459-4591
Home Loan Servicing Number
1-866-401-4742
This is Ally’s current verified servicing number for existing home loans.
Sales Number
Ally Financial does not publish one universal nationwide number labeled as a companywide Sales Number.
Sales and product inquiries are handled through the specific Ally business involved, such as Ally Auto, Corporate Finance, Dealer Services or Ally Invest.
Support Number
For Ally Bank:
1-877-247-2559
For Ally Auto:
1-888-925-2559
For Ally Invest:
1-855-880-2559
Customers should use the number corresponding to their specific Ally product.
Billing Number
Ally does not publish one universal billing telephone number because payments and billing matters differ across products.
For vehicle-finance payment questions:
Ally Auto: 1-888-925-2559
For bank-account questions:
Ally Bank: 1-877-247-2559
For credit-card matters:
Ally Credit Card: 1-888-366-2559
Regional Office Number
Ally provides verified regional business-center telephone numbers for automotive dealers.
Northeast Regional Business Center: 1-800-257-5023
Southeast Regional Business Center: 1-800-742-1722
Central Regional Business Center: 1-800-697-3337
West/PWC Regional Business Center: 1-800-675-9387
These numbers are intended for Ally dealer services rather than ordinary consumer banking assistance.
Branch Office Number
Ally Bank is an online bank and does not maintain a conventional retail branch network.
Consumers therefore do not have one standard branch-office telephone number.
Customers should use Ally’s telephone, online and mobile support services instead.
Local Office Number
Ally maintains corporate and operating offices in multiple U.S. cities, but it does not publish one universal local-office number.
Important locations include Detroit, Charlotte, Atlanta, Chicago, Dallas, Jacksonville, Little Rock, Los Angeles, New York, Philadelphia, Pittsburgh, San Francisco and Washington, D.C.
International Number
Verified international support numbers include:
Ally Bank: +1 (757) 247-2559
Ally Auto: +1 (316) 652-6430
Ally Invest: +1 (818) 459-4591
These numbers are intended for customers contacting Ally from outside the United States.
Emergency / After-Hours Number
Ally does not publish one general corporate emergency telephone number.
However, Ally Bank Customer Care is available 24/7 at:
1-877-247-2559
For suspected fraud involving an Ally account, customers should use the dedicated fraud number:
1-833-226-1520.
Fraud Reporting Number
1-833-226-1520
Ally specifically directs customers who suspect fraud or unauthorized activity on an Ally Bank account to call this number promptly.
Investor Relations Number
1-866-710-4623
Email: investor.relations@ally.com
These are Ally Financial’s primary Investor Relations contact details.
Current Investor Relations Contact Number
704-444-5107
Ally’s July 23, 2026 corporate announcement identifies Dan Ignacio as an Ally Investor Relations contact at this number.
This is a specialized investor contact rather than a general customer-service number.
Shareholder Services Number
1-800-522-6645
Computershare serves as the stock transfer agent for Ally Financial common stock.
Representatives are available Monday through Friday from 8:30 AM to 6:00 PM ET.
Demand Notes Customer Service Number
1-800-684-8823
Ally Investor Relations publishes this number for Demand Notes Customer Service.
Media / Press Number
704-644-6299
Ally’s current corporate releases identify Peter Gilchrist of Ally Communications at this telephone number.
Media Email: media@ally.com
Media contacts cannot access personal Ally customer accounts.
Advertising and Marketing Number
1-704-444-7824
Ally publishes this number for advertising and marketing inquiries.
Ally Insurance Number
1-800-631-5590
This is the verified number for Ally F&I products and services such as vehicle service contracts, maintenance and GAP-related protection products.
Current hours are Monday through Friday from 8:00 AM to 5:00 PM local time.
Ally Dealership Insurance Policy Administration Number
1-800-729-4622
This number is for Ally Dealership Insurance policy administration.
Ally Dealership Insurance Claims Number
1-800-225-5642
This is Ally’s current verified dealership-insurance claims number.
SmartAuction Number
1-877-273-5572
This number supports SmartAuction and other Ally online dealer auctions.
Human Resources (HR) Number
Ally Financial does not currently publish one universal public Human Resources telephone number for job applicants.
Job seekers should use Ally’s official Careers website for vacancies, applications and recruiting information.
Reservations / Booking Number
Not applicable.
Ally Financial is a financial-services company and does not operate a general consumer reservation or travel-booking service.
How to Reach a Real Person at Ally Financial
The best way to reach a real Ally representative depends on the financial product involved. Ally Bank customers can call 1-877-247-2559, with support available 24/7. Ally Auto customers should call 1-888-925-2559, Ally Credit Card customers should use 1-888-366-2559, and Ally Invest customers can call 1-855-880-2559. Customers can also sign in to their Ally account to access secure chat or send a secure message.
Before contacting Ally, have the account type, transaction information, payment details or vehicle information relevant to the issue available. Never provide passwords or one-time authentication codes to an unexpected caller. If the matter involves suspected fraudulent account activity, contact Ally’s dedicated fraud line at 1-833-226-1520 as soon as possible rather than waiting for routine customer-service follow-up.
Ally Financial Headquarters & Corporate Office Address
Current Ally Financial Headquarters
Ally Financial Inc.
Ally Detroit Center
500 Woodward Avenue, Floor 10
Detroit, Michigan 48226
United States
Corporate Phone: 1-866-710-4623
Current 2026 SEC filings identify this as Ally Financial’s principal executive offices.
Corporate Office Address
Ally Financial Inc.
500 Woodward Avenue
Detroit, MI 48226
United States
Ally’s official office-location resources independently confirm this Detroit address as its headquarters.
Principal Executive Offices Address
Ally Detroit Center
500 Woodward Avenue, Floor 10
Detroit, MI 48226
United States
Phone: 1-866-710-4623
This is the exact principal executive-office format used in current Ally SEC filings.
Ally Bank Headquarters Address
Ally Bank
200 West Civic Center Drive
Sandy, UT 84070
United States
Ally’s official office-locations page identifies this location as Ally Bank headquarters.
It should not be confused with Ally Financial Inc.’s corporate headquarters in Detroit.
Charlotte Corporate Center
Ally Financial maintains a major Corporate Center in Charlotte, North Carolina.
Charlotte is one of the company’s principal corporate operating locations, although the official headquarters remains in Detroit.
Ally Bank Customer Care Mailing Address
Ally Bank
P.O. Box 951
Horsham, PA 19044
United States
This address is published for general Ally Bank Customer Care correspondence.
Ally Bank Deposit Mailing Address
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
United States
This address is for eligible bank deposits and endorsed checks.
Ally specifically warns customers never to mail cash.
Ally Auto Customer Service Mailing Address
For payment disputes, payments with restrictions or endorsements and customer-service correspondence:
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
United States
Ally Auto Vehicle Payment Address
Payment Processing Center
P.O. Box 71119
Charlotte, NC 28272-1119
United States
Customers should follow the specific payment instructions associated with their Ally Auto account.
Ally Invest Mailing Address
Ally Invest
P.O. Box 30248
Charlotte, NC 28230
United States
Ally publishes this address for eligible Ally Invest checks, forms and letters.
Ally Insurance Service Center Address
Ally Insurance Service Center
P.O. Box 6543
Chicago, IL 60680
United States
This address is published for Ally vehicle-protection and insurance-related services.
Ally Dealership Insurance Policy Administration Address
Ally Insurance
500 Woodward Avenue
Detroit, MI 48226
United States
This address is associated with Ally Dealership Insurance policy administration.
Investor Relations Address
Ally Financial Inc.
Ally Detroit Center
500 Woodward Avenue
Detroit, MI 48226
United States
Investor Relations Phone: 1-866-710-4623
Email: investor.relations@ally.com
Stock Transfer Agent Mailing Address
Computershare
P.O. Box 43078
Providence, RI 02940-3078
United States
Phone: 1-800-522-6645
This address and telephone number are published by Ally for shareholder services.
Stock Transfer Agent Overnight Address
Computershare
150 Royall Street, Suite 101
Canton, MA 02021
United States
This is intended for overnight shareholder correspondence and should not be used for Ally Bank or Ally Auto customer-service matters.
Additional Ally Office Locations
Ally currently identifies additional important U.S. locations in:
Atlanta, Georgia
Chicago, Illinois
Dallas, Texas
Jacksonville, Florida
Little Rock, Arkansas
Los Angeles, California
New York, New York
Philadelphia, Pennsylvania
Pittsburgh, Pennsylvania
San Francisco, California
Washington, D.C.
These are additional key operating locations and should not be confused with Ally’s headquarters at 500 Woodward Avenue in Detroit.
How to File a Complaint Against Ally Financial
Customers experiencing a problem with an Ally Bank account, vehicle loan, credit card, investment account, home loan, insurance product or another Ally service should first gather relevant documents. Useful records can include statements, payment confirmations, transaction dates, screenshots, vehicle information, correspondence and previous case or confirmation numbers. Customers should never send passwords, one-time security codes or unnecessary full account credentials in ordinary complaint correspondence.
Step 1: Contact the Correct Ally Customer Service Department
Begin by contacting the department responsible for the financial product involved.
Ally Bank: 1-877-247-2559
Ally Auto: 1-888-925-2559
Ally Credit Card: 1-888-366-2559
Ally Invest: 1-855-880-2559
Home Loan Servicing: 1-866-401-4742
Clearly explain the problem and the resolution you are requesting.
Step 2: Use Secure Chat or Secure Messaging
Ally allows customers to log in for chat support or send a secure message.
For issues involving account numbers, transaction information or other confidential financial details, secure messaging is preferable to ordinary email.
Ally Bank customers can access secure messaging through their online banking account.
Step 3: Record the Complaint or Case Information
Write down the date and time of your contact along with any case, confirmation or reference number provided by Ally.
Keep notes about the department contacted, what the representative said and any action or follow-up that was promised.
This information can make later escalation easier.
Step 4: Follow Up With the Same Department
If the first contact does not resolve the issue, follow up with the same Ally department.
Provide the existing case or reference information rather than starting an unrelated complaint whenever possible.
Explain which part of the problem remains unresolved and what outcome you are requesting.
Step 5: Report Suspected Fraud Immediately
If the complaint involves suspected fraud or unauthorized activity on an Ally Bank account, call:
1-833-226-1520
Ally specifically instructs customers who suspect identity theft or financial fraud to contact this fraud hotline as soon as possible.
Do not wait for an ordinary customer-service complaint to be processed when an account may be actively compromised.
Step 6: Send Written Correspondence When Appropriate
For Ally Bank general Customer Care correspondence:
Ally Bank
P.O. Box 951
Horsham, PA 19044
United States
For Ally Auto payment disputes, restricted payments or customer-service correspondence:
Ally Financial
P.O. Box 380901
Bloomington, MN 55438
United States
Use the mailing address corresponding to the Ally product involved instead of automatically mailing routine customer-service complaints to corporate headquarters.
Step 7: Request Additional Review
If the issue remains unresolved after the initial complaint, ask the appropriate Ally Customer Care or servicing team whether the matter can receive additional review.
Clearly describe what happened, what previous representatives have already done and why the problem remains unresolved.
Retain all written communications and case numbers.
Step 8: Contact the Corporate Office When Appropriate
For broader unresolved corporate correspondence, Ally Financial’s verified headquarters is:
Ally Financial Inc.
Ally Detroit Center
500 Woodward Avenue, Floor 10
Detroit, MI 48226
United States
Corporate Phone: 1-866-710-4623
Routine Ally Bank, Auto, Credit Card or Invest complaints should generally remain with the appropriate servicing department before corporate escalation.
Step 9: Keep Complete Documentation
Maintain copies of account statements, transaction confirmations, payment receipts, secure messages, letters and complaint reference information.
For Ally Auto complaints, keep relevant vehicle, financing and payment documentation.
For Ally Bank or Ally Invest disputes, retain the statements and transaction records connected with the issue.
Organized records can be particularly important if the complaint later needs additional internal or external review.
Step 10: Review Applicable External Complaint Options
If Ally’s internal process does not resolve a significant complaint, customers may review external dispute or regulatory options applicable to the specific financial product.
Banking, securities, automobile financing, insurance, credit cards and mortgage servicing can fall under different regulatory frameworks.
Before escalating externally, retain documentation showing the issue, Ally’s responses and the steps already taken through the company’s internal complaint process.
