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- Ally Financial
About Ally Financial
Ally Financial Inc. (NYSE: ALLY) is a leading U.S. financial services company providing digital banking, automotive financing, insurance, investment, brokerage, and corporate finance solutions. The company operates the nation’s largest all-digital bank and has a major presence in automotive finance. Ally serves consumers, businesses, automotive dealers, and corporate clients through a range of digital financial products and services.
Ally’s business includes Ally Bank, Ally Auto, Ally Invest, Ally Insurance, dealer financial services, and Corporate Finance. The company serves approximately 9.6 million customers and has approximately 10,300 employees as of December 31, 2025.
Quick Information
Industry
Financial Services — Digital Banking, Auto Finance, Insurance, Investment & Corporate Finance
Founded
1919 — Ally traces its legacy to the founding of General Motors Acceptance Corporation (GMAC), which was established to provide automotive financing.
NYSE Ticker
ALLY
Number of Employees
Approximately 10,300 employees as of December 31, 2025.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Customer-service hours vary by Ally business unit.
investor.relations@ally.com — Investor Relations
media@ally.com — Media Relations
corporatefinance@ally.com — Corporate Finance
givingback@ally.com — Corporate Citizenship
Website
Corporate Website
Investor Relations
Careers Page
Products & Services
Ally Financial provides a broad range of financial products and services, including:
- Ally Bank — Online banking services including checking accounts, savings accounts, money market accounts, CDs, and other deposit products.
- Auto Financing — Vehicle financing and leasing solutions for consumers through automotive dealers.
- Dealer Financial Services — Financing, commercial lending, insurance, remarketing, and other financial services for automotive dealers.
- Ally Invest — Online brokerage and investment services, including self-directed investing, IRAs, automated investing, and related financial solutions.
- Investment Advisory Services — Digital investment and financial-advisory solutions designed to help customers manage and grow their investments.
- Auto Insurance — Insurance and vehicle protection products supporting Ally’s automotive finance business.
- Corporate Finance — Financing and capital solutions for equity sponsors and middle-market companies.
- Commercial Finance — Financial products and lending solutions for businesses and corporate clients.
- Dealer Services — Financial tools and services designed to help automotive dealers manage inventory, financing, and customer transactions.
- Vehicle Remarketing — Vehicle remarketing and auction services connected with Ally’s automotive finance operations.
- Securities Brokerage — Online brokerage services that allow customers to manage investments and securities.
- Digital Financial Services — Technology-driven financial products designed to provide customers with convenient online access and support.
Ally currently describes itself as a U.S. financial holding company with its largest all-digital bank and an industry-leading auto finance business.
Corporate Phone Numbers
Main Ally Bank Customer Service
1-877-247-2559 — General Ally Bank customer support, available 24/7.
Ally Auto Financing
1-888-925-2559 — General Ally Auto support.
Monday–Friday: 8:00 AM–11:00 PM ET
Saturday: 9:00 AM–7:00 PM ET
Ally Invest
1-855-880-2559 — General Ally Invest support.
Monday–Friday: 7:00 AM–10:00 PM ET
Saturday: 9:30 AM–6:00 PM ET
Home Loan Support
1-866-401-4742 — Existing home loans and servicing.
Monday–Friday: 8:30 AM–8:00 PM ET
Saturday: 8:30 AM–1:00 PM ET
Fraud Reporting
1-833-226-1520 — Report suspected fraud or suspicious activity.
Investor Relations
1-866-710-4623 — Ally Financial Investor Relations.
Investor Relations Email
How to Reach a Real Person at Ally Financial
Customers should contact the specific Ally business unit related to their issue. For banking questions, customers can call 1-877-247-2559. For automotive financing questions, call 1-888-925-2559. Ally also provides online chat and secure messaging after customers log in to their account.
For investment-related questions, customers can contact Ally Invest at 1-855-880-2559. For fraud concerns, Ally provides a dedicated fraud-reporting number at 1-833-226-1520.
For corporate or investor matters, customers and stakeholders can contact Ally Financial’s Investor Relations team at 1-866-710-4623 or investor.relations@ally.com.
Ally Financial Headquarters & Corporate Office Address
Ally Financial identifies its corporate headquarters at the Ally Detroit Center in Detroit, Michigan. The company also has a major corporate center in Charlotte, North Carolina.
Ally Financial Inc. — Corporate Headquarters
Ally Detroit Center
500 Woodward Ave.
Detroit, MI 48226
United States
Ally Financial — Corporate Center
Charlotte, NC
Ally Financial — Main Website
Ally Financial — Investor Relations
1-866-710-4623
Ally Financial — Media Relations
Ally Financial — Corporate Finance
Ally currently lists approximately 10,400 employees across offices in the United States on its headquarters and locations page, while its 2025 Annual Report reported approximately 10,300 employees as of December 31, 2025.
How to File a Complaint Against Ally Financial
Step 1 — Contact the Appropriate Ally Department
First contact the Ally department responsible for the product or service involved. Banking customers can contact Ally Bank, while auto-finance customers should contact Ally Auto.
Step 2 — Provide Your Account or Product Information
Provide the relevant account, loan, transaction, vehicle, or product information needed for Ally to identify the issue.
Step 3 — Explain the Complaint Clearly
Describe what happened, when it happened, and what outcome you believe would resolve the issue.
Step 4 — Provide Supporting Documentation
Keep copies of statements, transaction records, receipts, correspondence, screenshots, notices, and other relevant documentation.
Step 5 — Request a Resolution
Clearly explain the resolution you are seeking and ask the representative to document your complaint and provide a case or reference number when available.
Step 6 — Follow Up With Ally
If the issue is not resolved, follow up through the appropriate Ally customer-service channel and reference your previous communication.
Step 7 — Escalate the Matter
If necessary, request escalation to the appropriate supervisory or complaint-resolution team.
Step 8 — Contact the Appropriate Regulatory Agency
For unresolved financial-service complaints, customers may consider contacting the appropriate federal or state regulatory agency depending on the type of financial product and issue.
Step 9 — Consider Further Legal or Regulatory Action
For significant unresolved matters, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep copies of all communications and supporting documents before escalating the matter.
