Yankee Candle
The Yankee Candle Company is one of the best-known scented candle and home-fragrance brands in the United States. Its history began in 1969, when 16-year-old Mike Kittredge created a candle as a Christmas gift for his mother. After a neighbor bought the first candle, he used the proceeds to purchase more materials, establishing the small business that eventually became Yankee Candle.
Yankee Candle now sells scented jar candles, tumbler candles, home fragrance products, car fragrance products, wax melts, candle accessories, gifts, seasonal collections, and related décor. The company describes itself as the largest U.S. specialty brand of premium scented candles and has developed hundreds of fragrances over its history. South Deerfield, Massachusetts remains a major center for the brand’s product development, corporate-brand functions, retail heritage, and home-fragrance operations.
A key ownership change occurred in 2016, when Yankee Candle became part of Newell Brands. The Yankee Candle Company, Inc. is now a wholly owned subsidiary of Newell Brands Inc., and Yankee Candle sits within Newell’s Home Fragrance portfolio alongside WoodWick and Chesapeake Bay Candle. Newell Brands is publicly traded on Nasdaq under ticker NWL.
The Yankee Candle Company, Inc.
16 Yankee Candle Way
South Deerfield, MA 01373
United States
Current Yankee Candle SMS terms continue to identify the company at 16 Yankee Candle Way, South Deerfield, Massachusetts 01373. This remains an important verified corporate-brand address for Yankee Candle.
Yankee Candle maintains substantial brand, product-development, and corporate operations in South Deerfield, Massachusetts. Current Newell Brands career listings continue to advertise Yankee Candle global brand positions in South Deerfield.
Current consumer-care information lists
Yankee Candle Consumer Care
5 Concourse Parkway
Atlanta, GA 30328
Customers should use the most recent address shown on the current support page when mailing ordinary Customer Service correspondence.
Formal legal dispute notices under Yankee Candle’s current Terms of Use are directed to
Newell Brands Inc.
6655 Peachtree Dunwoody Road NE
Atlanta, GA 30328
Attn: General Counsel.
Yankee Candle Village Store
25 Greenfield Road
South Deerfield, MA 01373
Phone: 877-636-7707
This is the major South Deerfield retail destination and should not be confused with the legal corporate address at 16 Yankee Candle Way.
Older Yankee Candle pages may list Customer Service mail at 16 Yankee Candle Way, South Deerfield, MA 01373, while newer support pages use Atlanta or other Newell operational addresses. The South Deerfield address remains a verified Yankee Candle corporate-brand location, but customers should use the newest published Consumer Care address for ordinary order complaints.
Yankee Candle does not currently publish a separate universal corporate switchboard for public inquiries.
1-877-803-6890
Monday to Friday: 9:00 AM to 8:00 PM ET.
16 Yankee Candle Way, South Deerfield, MA 01373
16 Yankee Candle Way, South Deerfield, MA 01373
Consumer Care: yankeecandle.consumercare@newellco.com.
Home Fragrance, Scented Candles, Consumer Goods, Retail and Home Décor
1969
Mike Kittredge.
Yankee Candle does not currently publish a standalone brand-only employee count.Parent company Newell Brands currently describes itself as having approximately 24,000 teammates worldwide.
Newell Brands closed approximately 20 Yankee Candle stores in the U.S. and Canada in January 2026 as part of retail-footprint optimization. Current store totals should therefore be taken from Yankee Candle’s live Store Locator rather than older pages that still cite historical counts.
Public walk-in corporate-office hours are not prominently published.Customer Service operates Monday through Friday from 9:00 AM to 8:00 PM Eastern Time.
Yankee Candle itself does not maintain separate Investor Relations.
Parent company
https://jobs.newellbrands.com/
Yankee Candle employment is managed through Newell Brands.
Yankee Candle’s Signature Collection includes modern candle formats with updated vessels, wax blends, fragrances, and packaging. The line is a central part of the brand’s current product portfolio.
The traditional large jar is one of Yankee Candle’s most recognizable products. The brand refreshed the large-jar experience in 2025 with an updated wax blend while retaining the familiar fragrance-focused design.
Yankee Candle offers tumbler-style candles in multiple sizes and fragrance options. These designs provide an alternative to the traditional apothecary-style jar.
The company offers hundreds of fragrance variations developed around seasonal, floral, fruity, gourmand, fresh, woody, and other scent families. Yankee Candle’s historic company profile states that the brand has developed more than 600 fragrances over its history.
Holiday and seasonal collections are a major part of Yankee Candle’s retail business. Fragrance assortments frequently change around fall, Christmas, spring, summer, and other seasonal events.
WoodWick operates within the same Newell Brands Home Fragrance portfolio as Yankee Candle. WoodWick products are known for wooden wicks designed to produce a distinctive crackling sound.
Chesapeake Bay Candle is another home-fragrance brand within Newell’s Home Fragrance portfolio. The brand is positioned alongside Yankee Candle and WoodWick in Newell’s current corporate structure.
Yankee Candle sells wax melts for use with compatible fragrance warmers. These provide flameless home-fragrance options for customers who do not want to burn a traditional candle.
Beyond candles, Yankee Candle sells multiple home-fragrance products designed to scent rooms without relying solely on jar candles.
The brand offers car air fresheners and other automotive fragrance products. Current Newell descriptions specifically identify home and car fragrance as major parts of Yankee Candle’s product assortment.
Accessories include candle holders, toppers, trays, wick-maintenance tools, and other products intended to complement candle use and home décor.
Yankee Candle stores and its online shop offer decorative products that complement the company’s candle and fragrance collections.
Gift-ready candles, seasonal sets, fragrance bundles, and accessories are sold for birthdays, holidays, housewarming events, and other occasions.
Yankee Candle sells gift cards for eligible purchases through its stores and online channels. Terms and available denominations can vary.
Customers can purchase directly through:
The website provides candles, fragrance products, gifts, accessories, order tracking, returns, and promotional offers.
Yankee Candle operates branded retail stores in selected U.S. markets in addition to distributing products through other national and specialty retailers.
Yankee Candle products are also sold through authorized third-party retailers and specialty dealers. The official Store Locator distinguishes branded stores from authorized dealers.
Yankee Candle supports wholesale relationships with specialty retailers and other approved sellers. Historically, wholesale distribution has been an important part of the company’s North American retail strategy.
The South Deerfield location is a major branded retail attraction at 25 Greenfield Road. It combines candle shopping with seasonal displays and destination-oriented retail experiences.
Newell Brands operates a Home Fragrance research-and-development facility in South Deerfield. The R&D operation develops fragrance oils, wax combinations, vessels, wicks, and other product characteristics for the company’s home-fragrance brands.
Newell has significant candle-production operations in Massachusetts. The South Deerfield R&D operation and nearby Whately production facility have historically supported tens of millions of candles annually.
No separate current general corporate switchboard is prominently published.
No standalone headquarters phone is prominently listed for 16 Yankee Candle Way.
For general consumer inquiries, use
1-877-803-6890.
No distinct universal corporate-office number is currently published.
1-877-803-6890.
1-877-803-6890
1-877-803-6890
Yankee Candle does not publish one universal consumer sales phone number.
No separate billing-only number is publicly listed.
Order-payment and refund concerns should use Customer Service.
No universal regional-office number is published.
Individual stores maintain their own numbers.
Store Locator
https://www.yankeecandle.com/stores
877-636-7707.
International customer contacts vary by country and Newell/Yankee Candle market.
No general corporate after-hours emergency line is publicly listed.
Yankee Candle itself has no separate Investor Relations number.
Investor matters belong to Newell Brands Inc.
A universal media phone number is not prominently published.
Media inquiries are handled through Newell Brands communications.
No universal applicant HR number is published.
https://jobs.newellbrands.com/
Not applicable for ordinary retail purchases.
South Deerfield store event questions can use
877-636-7707.
For online orders, returns, product problems, damaged candles, shipping concerns, account questions, or general consumer issues, call 1-877-803-6890 Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Customers can also submit the official Contact Us form, which allows product photographs and supporting documentation to be attached.
When calling, have the order number, product name, fragrance, purchase date, store location if relevant, and photographs of any damaged or defective item available. For a store purchase, speaking with the store manager first may produce a faster resolution, especially for return, exchange, or in-store service concerns.
For serious corporate or legal matters, Yankee Candle operates within Newell Brands. Formal dispute correspondence under the current Terms of Use is directed to Newell Brands Inc., 6655 Peachtree Dunwoody Road NE, Atlanta, GA 30328, Attention: General Counsel.
Complaints may involve damaged candles, defective fragrance products, online orders, shipping, returns, refunds, gift cards, retail employees, billing, promotions, or another Yankee Candle experience. Keep your receipt, order number, store location, photographs, shipping records, and prior Customer Service communications before escalating.
Call 1-877-803-6890 and explain the problem. Provide the order number, product name, purchase date, and details of the requested resolution. If the product arrived damaged or defective, take clear photographs before disposing of the item because Customer Service may need them to evaluate the claim.
For an online-order issue, use the Order Assistance Portal or Customer Service form. For an in-store purchase, contact the store where the item was purchased. Media, employment, and wholesale matters should use their specialized channels instead of ordinary consumer support.
If the first representative cannot resolve the issue, request additional review. Provide the existing case history, photographs, order records, and any prior return or refund decision. Clearly explain what remains unresolved and what outcome would resolve the complaint.
Submit the official online Contact Us form. The form allows customers to upload supporting files, including product photographs, which can make it easier for the Consumer Care team to investigate defective-product and delivery complaints.
For an unresolved brand-level issue, written correspondence can be directed to The Yankee Candle Company, Inc., 16 Yankee Candle Way, South Deerfield, MA 01373. Include copies of receipts, order confirmations, prior complaint correspondence, and photographs where relevant.
For a formal dispute covered by Yankee Candle’s current Terms of Use, provide written notice to Newell Brands Inc., 6655 Peachtree Dunwoody Road NE, Atlanta, GA 30328, Attention: General Counsel. The terms provide a 30-day period for attempting to settle certain disputes after notice.
Product-safety complaints may be appropriate for the U.S. Consumer Product Safety Commission or another relevant regulator depending on the issue. Retail or advertising concerns may fall under state consumer-protection authorities.
Unresolved payment-card disputes can be raised with the customer’s card issuer where appropriate. General consumer complaints can also be filed with the applicable state Attorney General or consumer-protection office. Keep the receipt, return tracking, photographs, and Yankee Candle’s written responses before filing.
If informal resolution fails, review Yankee Candle’s current Terms of Use and Terms of Sale before pursuing formal legal action. Certain disputes may be subject to contractual dispute-resolution procedures, and the applicable terms identify Georgia law and Newell Brands’ legal-notice address.
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