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- TJX Companies
About The TJX Companies
The TJX Companies, Inc. is a global off-price retailer headquartered in Framingham, Massachusetts. The company operates well-known retail brands including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. TJX’s business model focuses on buying branded, designer, fashion, home, and lifestyle merchandise and selling it at prices typically below traditional full-price retailers.
TJX’s modern history dates to 1976, when Bernard Cammarata led the launch of TJ Maxx. The company has since grown into one of the world’s largest off-price retail organizations. As of January 31, 2026, TJX operated 5,214 stores, and by May 2, 2026 that figure had increased to 5,262 stores. Its businesses operate across ten countries and three continents.
Current corporate leadership includes Ernie Herrman, Chief Executive Officer and President, and Carol Meyrowitz, Executive Chairman of the Board. TJX reported approximately 377,000 associates as of January 31, 2026 and generated $60.4 billion in net sales for fiscal 2026.
Quick Information
Corporate Phone Number
508-390-1000
This is the current main corporate number for The TJX Companies.
Customer Service Number
TJX uses separate Customer Service numbers by retail brand rather than one universal retail support line.
TJ Maxx In-Store: 1-800-926-6299
TJ Maxx Online: 1-833-888-0776
Marshalls In-Store: 1-888-627-7425
Marshalls Online: 1-833-888-0776
HomeGoods: 1-800-888-0776
Sierra: 1-800-713-4534
Homesense: 1-855-660-4663.
Corporate Office Address
The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
United States
Headquarters Address
The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
United States
TJX’s current SEC filing identifies this address as the company’s principal executive office.
Compliance Officer: complianceofficer@tjx.com
Privacy: dataprivacy@tjx.com
TJX generally uses brand-specific customer forms rather than one universal consumer email.
Industry
Off-Price Retail, Apparel, Home Furnishings, Footwear, Accessories, E-Commerce and Specialty Retail
Founded
TJX traces its modern operating history to:
1976
when TJ Maxx was launched.
Current CEO and President
Ernie Herrman
Executive Chairman
Carol Meyrowitz.
Number of Associates
Approximately:
377,000 associates
as of January 31, 2026.
Number of Stores
At fiscal year-end January 31, 2026:
5,214 stores
By May 2, 2026:
5,262 stores.
Countries
10 countries
across three continents.
Fiscal 2026 Net Sales
$60.4 billion.
Fiscal 2026 Net Income
Approximately $5.5 billion.
Stock Listing
New York Stock Exchange
Ticker:
TJX.
Website
Investor Relations
Careers Page
TJX recruits across stores, distribution centers, buying, merchandising, finance, IT, marketing, HR, logistics, and corporate operations.
The TJX Companies Products & Services
TJX is a parent retail company whose products and services are delivered through multiple brands. Its assortment changes frequently because its off-price model relies on rapidly rotating merchandise bought from thousands of suppliers.
TJ Maxx
TJ Maxx sells women’s, men’s, children’s, and family apparel, footwear, accessories, beauty, jewelry, luggage, and home merchandise.
The brand is one of TJX’s largest U.S. retail businesses and operated 1,348 stores at January 31, 2026.
Marshalls
Marshalls offers branded clothing, shoes, accessories, home products, beauty items, and family merchandise at off-price retail prices.
TJX reported 1,255 U.S. Marshalls stores at fiscal 2026 year-end.
HomeGoods
HomeGoods specializes in furniture, décor, kitchen products, bedding, storage, lighting, seasonal merchandise, and other home categories.
The business operated 963 U.S. stores as of January 31, 2026.
Homesense
Homesense focuses on furniture and expanded home categories, providing a larger-format complement to HomeGoods in selected markets.
TJX operated 79 U.S. Homesense stores at fiscal 2026 year-end and also operates Homesense internationally.
Sierra
Sierra sells outdoor, active, travel, footwear, camping, sporting, and lifestyle merchandise at off-price prices.
The chain operated 145 stores at the end of fiscal 2026.
Winners
Winners is a major Canadian off-price retailer offering apparel, shoes, accessories, beauty, and home merchandise.
TJX reported 316 Winners stores at January 31, 2026.
TK Maxx
TK Maxx is TJX’s major international off-price fashion and home brand in Europe and Australia.
The company operated 673 European TK Maxx stores and 88 Australian TK Maxx stores at fiscal 2026 year-end.
Apparel
TJX stores offer women’s, men’s, juniors, children’s, and family apparel across many brands.
Inventory changes rapidly and typically includes branded and designer merchandise purchased through TJX’s off-price sourcing network.
Footwear
Footwear categories include sneakers, boots, sandals, athletic shoes, dress shoes, and seasonal styles.
Selection varies significantly by banner, location, season, and available buying opportunities.
Accessories
TJX brands sell handbags, wallets, jewelry, belts, scarves, sunglasses, watches, luggage, and other fashion accessories.
Beauty Products
Beauty assortments can include skincare, haircare, fragrances, makeup, bath products, grooming products, and beauty tools.
Availability varies by store because merchandise is frequently rotated.
Home Décor
HomeGoods, Homesense, TJ Maxx, Marshalls, and other brands sell home décor including artwork, mirrors, decorative accessories, lamps, rugs, baskets, pillows, and seasonal merchandise.
Furniture
HomeGoods and Homesense stores offer furniture including chairs, tables, cabinets, stools, benches, and accent furniture.
Larger products can vary by location and are often available in limited quantities.
Kitchen and Dining
TJX businesses sell cookware, dishes, glassware, utensils, food-storage products, kitchen accessories, and dining products.
Bedding and Bath
Merchandise includes sheets, blankets, comforters, pillows, towels, bath accessories, and related home products.
Seasonal Merchandise
TJX’s inventory includes seasonal décor, holiday merchandise, gifts, outdoor living items, and event-related products.
Online Shopping
TJX operates multiple e-commerce websites.
The company currently reports six e-commerce websites across its broader global business.
TJMaxx.com
TJMaxx.com allows U.S. customers to purchase apparel, footwear, beauty, accessories, home merchandise, and other qualifying products online.
Marshalls.com
Marshalls.com supports U.S. online shopping for apparel, home, shoes, beauty, and accessories.
Sierra.com
Sierra.com provides online ordering for outdoor, footwear, activewear, travel, camping, and related merchandise.
Store Returns
TJ Maxx’s current standard in-store policy generally provides refunds to the original payment method for qualifying merchandise returned with a receipt within 30 days.
Additional restrictions apply to items without receipts, merchandise credits, used items, and specific product categories.
TJX Rewards Credit Card
TJX offers the TJX Rewards Credit Card for qualifying customers.
Dedicated account support is provided separately from ordinary store Customer Service.
TJX Rewards Platinum Mastercard
TJX also offers the TJX Rewards Platinum Mastercard.
Cardholder support uses a separate toll-free customer-service number.
Gift Cards
TJX brands sell physical and digital gift cards for qualifying retail purchases.
Terms and brand acceptance vary according to the card and business.
Store Locator Services
Each TJX brand offers online store-search functionality where customers can find locations, hours, and store information.
The TJX Companies Corporate Phone Numbers
Corporate Phone Number
508-390-1000.
Corporate Headquarters Number
508-390-1000
Headquarters Number
508-390-1000
Corporate Office Number
508-390-1000
TJ Maxx In-Store Customer Service
1-800-926-6299
Published hours are generally
Monday to Friday: 9:00 AM to 6:00 PM ET.
TJ Maxx Online Customer Service
1-833-888-0776.
Marshalls In-Store Customer Service
1-888-627-7425
Marshalls Online Customer Service
1-833-888-0776.
HomeGoods Customer Service
1-800-888-0776
Sierra Customer Service
1-800-713-4534
Homesense Customer Service
1-855-660-4663.
TJX Rewards Credit Card Number
1-800-952-6133
TJX Rewards Platinum Mastercard Number
1-877-890-3150.
Investor Relations Number
508-390-2323
This number is intended for analysts and institutional investors seeking corporate financial information.
Transfer Agent Number
1-866-606-8365
Outside the United States:
1-201-680-6578
Transfer Agent:
Computershare.
Media Relations Number
508-390-2323
TJX identifies this as the Global Communications contact.
Employment Verification Number
404-382-5400
Toll-free:
1-866-312-8266
Provider:
Experian Verify.
Employment Verification Fax
404-829-1336
Compliance Email
complianceofficer@tjx.com.
Privacy Email
dataprivacy@tjx.com.
Billing Number
TJX does not publish one universal retail billing line.
Store purchase questions should be directed to the applicable retail brand, while TJX Rewards credit-card billing concerns should use the applicable card-support number.
International Number
TJX operates in multiple countries, but Customer Service is organized by banner and market rather than through one universal international phone number.
Emergency / After-Hours Number
TJX does not publish one corporate emergency hotline for customers.
Immediate police, fire, medical, or store-safety emergencies should be reported to local emergency services and store management.
Human Resources Number
TJX does not publish one universal applicant HR line.
Careers:
How to Reach a Real Person at The TJX Companies
For ordinary retail complaints, contact the specific brand rather than the TJX corporate headquarters. TJ Maxx customers can call 1-800-926-6299 for in-store issues or 1-833-888-0776 for online orders. Marshalls customers should use 1-888-627-7425 for in-store concerns and 1-833-888-0776 for online orders. HomeGoods uses 1-800-888-0776, Sierra uses 1-800-713-4534, and Homesense uses 1-855-660-4663.
For general corporate inquiries that are not regular Customer Service matters, call 508-390-1000. Investors and media professionals should use 508-390-2323. When contacting any retail support team, keep the store location, purchase date, receipt, order number, item details, and previous correspondence available.
The TJX Companies Headquarters & Corporate Office Address
TJX’s current global headquarters
The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
United States
Corporate Phone: 508-390-1000.
Framingham Global Headquarters
770 Cochituate Road
Framingham, MA 01701
TJX’s fiscal 2026 Form 10-K identifies this as the company’s principal executive office.
Current CEO and President
Ernie Herrman
Herrman currently serves as Chief Executive Officer and President.
Executive Chairman
Carol Meyrowitz
Meyrowitz currently serves as Executive Chairman of the Board.
Current CFO
John Klinger
Klinger currently serves as Senior Executive Vice President and Chief Financial Officer.
Fiscal 2026 Net Sales
$60.4 billion
up approximately 7% from the prior year.
Fiscal 2026 Net Income
$5.5 billion
Fiscal 2026 Store Count
5,214 stores
at January 31, 2026.
Q1 Fiscal 2027 Store Count
By May 2, 2026:
5,262 stores.
Associate Scale
Approximately:
377,000 associates.
Countries
TJX operates stores in:
10 countries
across:
3 continents.
Current U.S. Store Portfolio
At January 31, 2026:
TJ Maxx: 1,348
Marshalls: 1,255
HomeGoods: 963
Sierra: 145
Homesense: 79.
Current Canadian Portfolio
At January 31, 2026:
Winners: 316
HomeSense: 162
Marshalls: 111.
European Portfolio
At January 31, 2026:
TK Maxx: 673
Homesense: 74.
Australian Portfolio
At January 31, 2026:
TK Maxx: 88.
Stock Listing
New York Stock Exchange
Ticker:
TJX
How to File a Complaint Against The TJX Companies
Customers filing a complaint should first identify the specific TJX brand involved, such as TJ Maxx, Marshalls, HomeGoods, Homesense, or Sierra. Keep the receipt, order number, store address, transaction date, item details, photographs if relevant, and earlier Customer Service correspondence.
Step 1: Contact the Store or Brand Customer Service Team
For an in-store complaint, contact the manager at the location involved or call the applicable brand’s Customer Service line. TJ Maxx uses 1-800-926-6299, Marshalls 1-888-627-7425, HomeGoods 1-800-888-0776, Sierra 1-800-713-4534, and Homesense 1-855-660-4663. Explain what happened, provide the receipt or order details, and state the resolution you are requesting.
Step 2: Use Online Order Support When Applicable
For online TJ Maxx or Marshalls orders, call 1-833-888-0776 or use the applicable brand’s online Customer Service form. Include the order number, delivery date, tracking information, item details, and photographs for damaged or incorrect merchandise. Keep confirmation of any return, refund, or replacement request.
Step 3: Request Additional Review
If the first contact does not resolve the issue, ask for supervisor or management review. Explain the prior response, provide the case history, and identify the specific outcome you are seeking. For privacy complaints, use dataprivacy@tjx.com or TJX’s privacy-request system. Compliance concerns can be directed to complianceofficer@tjx.com.
Step 4: Send Formal Written Correspondence to TJX Headquarters
For a serious unresolved corporate complaint, send written correspondence to The TJX Companies, Inc., 770 Cochituate Road, Framingham, MA 01701. Include your name, contact information, retail brand, store location or online order number, transaction details, previous complaint history, and the resolution requested. Attach copies rather than original documentation and keep proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the appropriate external route depends on the complaint. Payment-card disputes may be raised with the card issuer, general retail consumer complaints may be submitted to the relevant state Attorney General or consumer-protection agency, and privacy complaints may involve the applicable state privacy regulator. Product-safety concerns may also fall under the Consumer Product Safety Commission depending on the merchandise involved. Keep receipts, photos, support transcripts, and TJX responses before escalating.
