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- Talbots
About Talbots
Talbots is an American women’s fashion and lifestyle retailer headquartered in Hingham, Massachusetts. The company specializes in classic and modern women’s apparel, petite and plus-size clothing, shoes, accessories, outerwear, occasion styles, and other wardrobe essentials. Talbots describes itself as the original New England lifestyle brand for women who want timeless style, quality, flattering fits, and versatile clothing.
Talbots was founded in 1947 by Nancy and Rudy Talbot. The business began as a clothing catalog and later established a retail presence in a historic house in Hingham, Massachusetts. The company’s red-door imagery and New England heritage remain important elements of the Talbots brand identity today.
Today, Talbots operates through physical retail stores, outlet locations, Talbots.com, catalog and telephone ordering. The company is privately held and operates within KnitWell Group, which was formed by Sycamore Partners to bring Talbots together with apparel brands including Ann Taylor and LOFT. Talbots continues to maintain its main campus at One Talbots Drive, Hingham, MA 02043.
Quick Information
Corporate Phone Number
Talbots does not prominently publish a separate public corporate-headquarters switchboard.For general customer and company assistance:
1-800-992-9010
Customer Service Number
1-800-992-9010
Current Customer Service hours
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday and Sunday: 8:00 AM to 6:00 PM ET.
Corporate Office Address
The Talbots LLC
One Talbots Drive
Hingham, MA 02043
United States
Headquarters Address
Talbots
One Talbots Drive
Hingham, MA 02043
United States
Talbots’ current Customer Care, loyalty-program and legal materials continue to use this address.
Customer Service: customer.service@talbots.com
Legal Department: legal@talbots.com
Industry
Women’s Apparel, Fashion Retail, Footwear, Accessories, E-Commerce and Specialty Retail
Founded
1947
Founders:
Nancy Talbot and Rudy Talbot.
Ownership
Privately held
Talbots operates within KnitWell Group, which was formed by Sycamore Partners.
Main Campus
Talbots identifies:
Hingham, Massachusetts
as its main campus, housing executive leadership, merchandising, marketing, store operations, planning and allocation, finance, human resources and other corporate teams.
Website
Store Locator
https://www.talbots.com/store-locator/store-locator.html
Talbots maintains retail and outlet locations throughout the United States and Canada.
Careers
Talbots career opportunities include retail, merchandising, marketing, planning, finance, store operations, human resources and corporate positions.
Careers are accessible through the Talbots corporate website.
Talbots Products & Services
Talbots focuses primarily on women’s apparel and accessories with a strong emphasis on versatile styles, inclusive sizing, personal shopping and multichannel retail.
Women’s Tops
Talbots offers blouses, button-down shirts, knit tops, tees, tanks, tunics and seasonal fashion tops.
Collections range from casual everyday pieces to dressier work and occasion styles.
Sweaters
The sweater assortment includes cardigans, pullovers, cashmere styles, cotton knits, turtlenecks and seasonal layering pieces.
Talbots frequently coordinates sweaters with pants, skirts and accessories for complete outfits.
Dresses
Talbots sells casual dresses, work dresses, shirt dresses, occasion styles and seasonal silhouettes.
Offerings are available across multiple size categories, including Misses, Petite and selected Plus ranges.
Pants
Women’s pants include ankle pants, straight-leg styles, wide-leg silhouettes, cropped pants, chinos and dress pants.
Customers can shop across several fits, fabrics and lengths.
Jeans
Talbots sells jeans in a range of washes, rises, cuts and lengths.
Styles can include straight, slim, flare, bootcut and relaxed fits depending on the current collection.
Jackets and Blazers
The company offers blazers, lightweight jackets, denim jackets and tailored layering pieces.These products serve both casual and professional wardrobes.
Coats and Outerwear
Talbots sells trench coats, wool coats, quilted jackets, puffers, rainwear and seasonal outerwear.The selection changes according to weather and seasonal collections.
Skirts
The skirt assortment includes pencil, A-line, pleated, midi and casual designs.Styles are coordinated with Talbots tops, sweaters and footwear.
Petite Clothing
Petite sizing is an important part of the Talbots assortment.Many Talbots stores identify Petite as a dedicated style category, while additional Petite products are available online.
Plus Size Clothing
Selected Talbots stores and Talbots.com offer Plus and Plus Petite clothing.Talbots also publishes a dedicated Plus and Plus Petite support line at 1-800-845-3371.
Shoes
Talbots sells flats, loafers, sneakers, sandals, boots, heels and seasonal footwear.Shoe availability can vary between retail stores, outlets and online inventory.
Accessories
The accessories collection includes handbags, scarves, jewelry, belts, hats and other finishing pieces.Talbots frequently coordinates accessory colors and prints with current apparel collections.
Swimwear
Talbots offers seasonal swimsuits and swim-related apparel.Selections can include one-piece swimsuits, separates, cover-ups and related vacation products.
Sleepwear and Loungewear
Customers can purchase pajamas, robes, lounge sets and relaxed clothing through Talbots and affiliated lifestyle assortments.
Gift Cards
Talbots Gift Cards and e-Gift Cards can be used for eligible purchases at Talbots retail stores, Talbots.com and qualifying telephone orders.Gift Cards do not expire under the current policy.
Classic Awards
Classic Awards is Talbots’ loyalty program.
Members earn Style Points on qualifying purchases and can receive a $25 Style Reward after earning 500 Style Points, along with birthday bonuses, exclusive offers and other benefits according to membership level.
Premier Status
Qualifying Talbots credit-card members who meet the program’s annual spending threshold can receive Premier status.
Current Classic Awards terms list free shipping and additional benefits for eligible Premier members.
Talbots Credit Card
Talbots offers a private-label credit card and Talbots World Mastercard through Comenity Bank.
Cardholders can earn enhanced Style Points and additional Classic Awards benefits.
Personal Shopping Appointments
Customers can book complimentary Personal Shopping Appointments at participating Talbots stores.
These appointments provide styling assistance and personalized product recommendations.
Curbside Pickup
Selected Talbots retail stores currently offer curbside pickup.Availability depends on the individual store.
Online Shopping
Customers can shop the full digital assortment through:
Online orders support shipping, returns, loyalty benefits and other account services.
Phone Ordering
Talbots continues to support telephone ordering.
Order Number: 1-800-825-2687
Current telephone-order hours are generally 7:00 AM to 1:00 AM ET, seven days a week.
Returns and Exchanges
For purchases made or shipped beginning July 21, 2026, Talbots’ standard return period is 30 days.
Eligible merchandise must generally remain ticketed, unworn and unwashed, subject to final-sale and other exclusions.
Outlet Stores
Talbots operates dedicated outlet and clearance locations.
Outlet purchases follow separate return rules and typically must be returned through the appropriate outlet channel rather than regular Talbots retail stores.
Talbots Corporate Phone Numbers
Corporate Phone Number
Talbots does not prominently publish a separate public headquarters switchboard.General Customer Service:
1-800-992-9010
Corporate Headquarters Number
For general company routing:
1-800-992-9010
Customer Service Number
1-800-992-9010.
Customer Service International Number
781-741-4028.
Order Phone Number
1-800-825-2687
Also written as:
1-800-TALBOTS.
International Order Number
781-740-8888.
Plus Size and Plus Petite Support
1-800-845-3371.
Website Assistance
1-800-510-6606.
Text Support
855-470-0010
Current text-support hours
Monday through Sunday: 8:00 AM to 6:00 PM ET.
Customer Service Fax
1-800-438-9443.
Classic Awards Support
1-800-825-2687
Talbots also publishes:
1-877-825-2687
for selected Classic Awards assistance.
Talbots Credit Card Customer Service
1-800-225-8204
TTY:
1-800-695-1788
Talbots Credit Card accounts are issued by Comenity Bank.
Local Store Number
Individual Talbots stores maintain their own local numbers.
Store Locator:
https://www.talbots.com/store-locator/store-locator.html
Investor Relations Number
Not applicable.Talbots is privately held.
Legal Contact
legal@talbots.com
Formal disputes may also be mailed to:
The Talbots LLC
One Talbots Drive
Hingham, MA 02043
Attention: Legal Department.
Human Resources Number
Talbots does not prominently publish one universal applicant HR telephone number.Employment opportunities are handled through its career system.
How to Reach a Real Person at Talbots
For an online order, return, refund, shipping issue, loyalty problem or general shopping question, call 1-800-992-9010. For placing an order, use 1-800-825-2687. Customers can also use live chat or text 855-470-0010 during current support hours. Have the order number, customer information, purchase date and product information available before contacting support.
For credit-card issues, use 1-800-225-8204 because those accounts are administered through Comenity Bank. For store-specific purchases or employee concerns, first speak with the local Talbots store manager. If the matter remains unresolved, escalate through central Customer Service and keep receipts and previous case information available.
Talbots Headquarters & Corporate Office Address
Talbots’ current headquarters is
The Talbots LLC
One Talbots Drive
Hingham, MA 02043
United States
Talbots continues to use this address for Customer Care, loyalty-program disputes and formal legal correspondence.
Hingham Main Campus
One Talbots Drive
Hingham, MA 02043
Talbots describes Hingham as its Main Campus.
Corporate departments located there include executive leadership, merchandising, marketing, visual merchandising, store operations, planning and allocation, finance and human resources.
Company Legal Entity
Current Talbots website terms identify the operating company as:
The Talbots LLC.
Current Ownership Structure
Talbots is privately held and operates within:
KnitWell Group
KnitWell was created by Sycamore Partners to bring together Talbots, Ann Taylor and LOFT under a broader specialty-apparel organization.
KnitWell Group
When KnitWell was formed, its participating brands generated more than:
$3 billion in annual sales
and employed more than:
30,000 associates
across the combined organization.These figures describe the broader group rather than Talbots alone.
Founding History
Talbots was founded in:
1947
by:
Nancy and Rudy Talbot
in New England.
Hingham Heritage
Talbots’ early retail operation became closely associated with Hingham after the founders established a store in a historic house with a distinctive red front door.
Hingham remains the company’s corporate home today.
Retail Network
Talbots operates conventional retail stores along with:
Talbots Outlet
and:
Clearance locations
across numerous U.S. states and Canada.
Hingham Retail Store
A Talbots retail location currently operates at:
164 North Street
Hingham, MA 02043
Phone: 781-749-4340.
Hingham Outlet
Talbots also operates a Hingham Outlet at:
2 Shipyard Drive, Suite 1E
Hingham, MA 02043
Phone: 781-740-1840.
How to File a Complaint Against Talbots
Customers may need to complain about an online order, damaged merchandise, return, refund, store employee, shipping delay, loyalty reward, promotional offer or another Talbots transaction. Keep the receipt, order number, product information, dates, photographs where relevant and previous correspondence before escalating.
Step 1: Contact Talbots Customer Service
Begin by calling 1-800-992-9010 or using Talbots’ live-chat or text-support options. Provide your order number, customer information, purchase date and a clear description of the issue. Explain the resolution you want, such as a refund, exchange, shipment correction or loyalty adjustment. Keep the representative’s name and any case or reference information.
Step 2: Use the Appropriate Return or Store Process
For a merchandise complaint, review Talbots’ current return policy. Purchases made or shipped from July 21, 2026 onward generally have a 30-day return window, subject to exclusions. Store-specific complaints should first be raised with the manager of the location involved. Keep your receipt and merchandise tags when requesting a return or exchange.
Step 3: Request Additional Customer Care Review
If the initial contact does not resolve the complaint, contact Talbots Customer Service again and provide the prior case history. Include screenshots, shipping records, photographs or promotional terms where relevant. Loyalty-related Style Point disputes should be reported promptly, and current Classic Awards terms direct members to call 1-800-825-2687 or write to One Talbots Drive.
Step 4: Send Formal Written Correspondence
A serious unresolved complaint can be sent to The Talbots LLC, One Talbots Drive, Hingham, MA 02043. Include your full contact information, order or transaction details, dates, previous Customer Service contacts and the resolution requested. Send copies rather than original receipts and retain proof of mailing or delivery.
Step 5: Follow the Formal Dispute or Appropriate External Process
Talbots’ current Terms require certain disputes to begin with a written Dispute Statement sent to legal@talbots.com or by certified mail to The Talbots LLC, One Talbots Drive, Hingham, MA 02043, Attention: Legal Department. The terms provide a 60-day settlement process before covered court proceedings. Payment-card disputes, privacy issues and other consumer matters may also involve a card issuer, state Attorney General or appropriate consumer-protection authority depending on the issue.
