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- Stop & Shop
About Stop & Shop
Stop & Shop is a major supermarket chain serving customers across the northeastern United States. Its stores provide groceries, fresh produce, meat and seafood, bakery products, deli foods, dairy items, frozen foods, household essentials, health and beauty products and pharmacy services at participating locations. Stop & Shop also supports online grocery shopping, same-day pickup and home delivery, allowing customers to shop both digitally and through its physical supermarket network.
The Stop & Shop brand was established in 1914 and has more than a century of grocery-retailing history. The business developed from earlier Massachusetts grocery operations and became an important supermarket brand throughout New England, New York and New Jersey. Stop & Shop is now part of Ahold Delhaize USA, which is the U.S. business of multinational food retailer Ahold Delhaize.
At the end of 2025, Stop & Shop operated 362 supermarkets and 352 pickup points across Connecticut, Massachusetts, New Jersey, New York and Rhode Island. The brand continues to maintain its corporate operations in Quincy, Massachusetts, with offices at 1385 Hancock Street and an official headquarters mailing address of P.O. Box 55888, Boston, MA 02205-5888.
Quick Information
Corporate Phone Number
1-800-767-7772
Ahold Delhaize’s current Stop & Shop brand page publishes this number directly with Stop & Shop’s headquarters information.
Customer Service Number
1-800-767-7772
This is Stop & Shop’s main Customer Care number for store feedback, online grocery questions, order problems and other consumer-service concerns.
Corporate Office Address
The Stop & Shop Supermarket Company LLC
1385 Hancock Street
Quincy, MA 02169
United States
Current 2025 documentation continues to identify Stop & Shop offices at this Quincy address.
Headquarters Address
Stop & Shop
P.O. Box 55888
Boston, MA 02205-5888
United States
Ahold Delhaize’s official current brand page publishes this as Stop & Shop’s headquarters mailing address.
Stop & Shop does not prominently publish one universal plain-text Customer Service email address through its primary brand page. Customers should use the official online Contact Us and Customer Care channels for written support.
Industry
Supermarkets, Grocery Retail, Pharmacy, E-Commerce Grocery, Home Delivery and Consumer Retail
Founded
1914
Ahold Delhaize identifies 1914 as the year the Stop & Shop brand was established.
Number of Employees
Stop & Shop does not currently publish a precise 2026 brand-only employee total on its principal Ahold Delhaize brand page. Older figures should not automatically be presented as current because the chain has undergone store closures and operational restructuring in recent years.
Corporate Office Hours
Stop & Shop does not publish public walk-in hours for its Quincy corporate office. Customer-service availability should be confirmed through the current phone system before calling.
Website
The website provides grocery shopping, delivery, pickup, digital coupons, savings tools, pharmacy resources and store information.
Investor Relations
Stop & Shop is not separately publicly traded. It is part of Ahold Delhaize, whose investor information is managed at the parent-company level.
Careers Page
Stop & Shop provides an employment portal covering supermarket operations, pharmacy, management, e-commerce, distribution and corporate opportunities.
Stop & Shop Products & Services
Grocery Retail
Stop & Shop operates full-service supermarkets offering packaged groceries, pantry products, beverages and household essentials.
Fresh Produce
Stores provide fruits, vegetables, packaged produce and seasonal products. Fresh food remains a major part of the Stop & Shop customer proposition.
Meat Department
Stop & Shop sells fresh and packaged beef, pork, chicken and other meat products. Individual locations may provide additional meat-department services.
Seafood
Participating stores carry seafood products including fish and shellfish, with assortment varying by location.
Bakery
Stop & Shop bakery departments offer bread, cakes, cookies, pastries and other baked products.
Deli
Deli departments provide sliced meats, cheeses, sandwiches, prepared foods and convenient meal options.
Dairy Products
Stores carry milk, cheese, yogurt, butter, eggs and other refrigerated foods from national, regional and private-label brands.
Frozen Foods
Stop & Shop supermarkets provide frozen meals, vegetables, desserts, seafood and other frozen products.
Pharmacy
Many Stop & Shop supermarkets operate in-store pharmacies that provide prescription services and selected vaccinations.
Pharmacy telephone numbers and operating hours vary by store.
Vaccinations
Participating Stop & Shop pharmacies provide vaccinations according to patient eligibility, vaccine availability and applicable regulations.
Health and Beauty Products
Stores offer over-the-counter medication, personal care, cosmetics, vitamins and household health products.
Online Grocery Shopping
Customers can place grocery orders online through StopandShop.com and the Stop & Shop application.
Grocery Pickup
Stop & Shop provides same-day pickup at participating stores. Ahold Delhaize reported 352 Stop & Shop pickup points at the end of 2025.
Home Delivery
Home delivery is available in supported areas through Stop & Shop’s online grocery system.
Delivery Customer Service: 1-800-767-7772
Certain store pages also publish 1-800-767-7772 for online grocery support.
Digital Coupons
Stop & Shop customers can access eligible digital coupons through their online account and loyalty tools.
Loyalty Savings
The company provides loyalty-based savings and personalized promotional offers through its digital ecosystem.
Gift Cards
Stop & Shop sells gift cards that can be used for eligible purchases, subject to current card terms.
Floral Department
Many supermarkets provide floral products including bouquets, plants and seasonal arrangements.
Prepared Foods
Participating stores provide prepared meals, deli foods, hot foods and other convenient meal solutions.
Store Pickup and Delivery App
Customers can manage grocery shopping and eligible loyalty features through Stop & Shop’s mobile and digital services.
Stop & Shop Corporate Phone Numbers
Corporate Phone Number
1-800-767-7772
This number is currently published with Stop & Shop’s official Ahold Delhaize brand information.
Corporate Headquarters Number
1-800-767-7772
Stop & Shop does not currently distinguish a separate public corporate switchboard on the official Ahold Delhaize brand page.
Headquarters Number
1-800-767-7772
The number serves as the main public contact associated with Stop & Shop.
Corporate Office Number
For public corporate and customer contact:
1-800-767-7772
Customer Support Number
1-800-767-7772
This is Stop & Shop’s principal current Customer Care number.
Customer Service Number
1-800-767-7772
Customers can use this line for store, delivery, pickup, account and general service issues.
Toll-Free Number
1-800-767-7772
This is the main verified toll-free public number.
Delivery Support Number
1-800-767-7772
Stop & Shop’s current online grocery pages route delivery customers through this Customer Care number.
Pharmacy Number
There is no single nationwide Stop & Shop pharmacy number.
Each pharmacy has its own local phone number. Customers should use the store locator to find the correct pharmacy.
Sales Number
Stop & Shop does not publish a centralized consumer Sales Number. Grocery purchases are handled through stores and StopandShop.com.
Support Number
1-800-767-7772
This number should be the first contact for most Customer Care questions.
Billing Number
Stop & Shop does not publish a separate universal billing line. Online grocery charges, refunds and order problems should be routed through Customer Care.
Regional Office Number
Stop & Shop does not publish a universal regional-office directory for consumers.
Branch Office Number
Individual supermarkets have local phone numbers published through the Stop & Shop Store Locator.
Local Office Number
Local store numbers vary.
For example, Stop & Shop’s Quincy stores use their own store-specific numbers and should not be confused with the company’s corporate headquarters contact.
International Number
Not applicable for ordinary customer support. Stop & Shop’s supermarket operations are based in the United States.
Emergency / After-Hours Number
Stop & Shop does not publish one companywide corporate emergency hotline. For an immediate store emergency, customers should contact the individual store or appropriate emergency services.
Investor Relations Number
Stop & Shop does not maintain independent Investor Relations because it is part of Ahold Delhaize. Investors should use the parent company’s Investor Relations resources.
Media / Press Number
Stop & Shop media contacts are generally provided with individual press releases and through Ahold Delhaize USA communications. Customers should not use media channels for ordinary store complaints.
Human Resources (HR) Number
Stop & Shop does not publish one universal public HR number for job applicants. Applicants should use the official careers website.
Reservations / Booking Number
Not applicable. Stop & Shop is a supermarket and online grocery retailer.
How to Reach a Real Person at Stop & Shop
For ordinary grocery, online-order, pickup, delivery or store-service issues, call 1-800-767-7772. Have the store location, receipt or online order number, transaction date and loyalty-account information available when applicable. For a problem involving a specific physical store, speaking directly with store management can often provide the fastest resolution.
If the issue involves an online delivery or pickup order, identify the order number and affected items before contacting Customer Care. Stop & Shop store pages confirm that delivery and pickup are integrated into its digital grocery service, while Customer Care handles problems that cannot be resolved through self-service tools.
Stop & Shop Headquarters & Corporate Office Address
Current Stop & Shop Corporate Office
The Stop & Shop Supermarket Company LLC
1385 Hancock Street
Quincy, MA 02169
United States
Current 2025 documentation continues to identify Stop & Shop offices at 1385 Hancock Street.
Headquarters Mailing Address
Stop & Shop
P.O. Box 55888
Boston, MA 02205-5888
United States
Phone: 1-800-767-7772
This address is currently published by parent company Ahold Delhaize on its Stop & Shop brand profile.
Quincy Corporate Operations
Quincy, Massachusetts remains closely associated with Stop & Shop’s corporate operations. The 1385 Hancock Street office has long served as a principal Stop & Shop business location.
Parent Company
Stop & Shop is part of Ahold Delhaize USA, which operates several major U.S. grocery brands.
Its ultimate parent is Ahold Delhaize, a multinational food retail group.
Store Network
At the end of 2025, Stop & Shop had:
362 stores
and:
352 pickup points
across Connecticut, Massachusetts, New Jersey, New York and Rhode Island.
Store Addresses
Individual supermarket addresses and phone numbers are available through Stop & Shop’s official store directory.
Store locations should not be confused with the corporate office at 1385 Hancock Street.
How to File a Complaint Against Stop & Shop
Customers experiencing a problem involving a supermarket purchase, online order, delivery, pharmacy, employee interaction or loyalty account should gather the relevant transaction information before contacting the company.
Step 1: Speak With Store Management
For a complaint involving a physical store, ask to speak with the manager or appropriate department manager.
Provide the receipt and explain the problem clearly.
Step 2: Contact Stop & Shop Customer Care
Call:
1-800-767-7772
This is the company’s primary public Customer Care line.
Step 3: Identify the Store or Order
Provide the store address or store number, transaction date, receipt or online-order number and details of the affected items.
Step 4: Use Online Customer Support
For delivery, pickup or digital-account issues, use Stop & Shop’s online support resources in addition to Customer Care.
Step 5: Contact the Pharmacy Directly When Appropriate
If the complaint concerns a prescription or pharmacy service, contact the pharmacy at the individual Stop & Shop location.
Pharmacies publish local numbers and hours through the store directory.
Step 6: Keep Complaint Documentation
Save receipts, photographs, online-order records, refund information and case numbers.
Step 7: Follow Up With Customer Care
If the issue remains unresolved, call Customer Care again and reference the previous complaint.
Clearly describe what resolution remains outstanding.
Step 8: Send Corporate Correspondence
For appropriate written corporate correspondence:
The Stop & Shop Supermarket Company LLC
1385 Hancock Street
Quincy, MA 02169
or use the official headquarters mailing address:
P.O. Box 55888
Boston, MA 02205-5888
Step 9: Escalate Serious Store Issues Appropriately
If local management and Customer Care cannot resolve a significant issue, ask Customer Care whether the complaint can be escalated to the appropriate district or corporate team.
Step 10: Consider an External Complaint Process
For a serious food-safety, pharmacy, payment or consumer matter that remains unresolved, customers may review the applicable consumer-protection, health, pharmacy or payment-dispute process in their jurisdiction.
