Shaw's Supermarkets
Shaw’s Supermarkets
Shaw’s Supermarkets is a New England grocery and pharmacy chain with roots dating to 1860, when George Clinton Shaw opened a small grocery store in Portland, Maine. The modern Shaw’s organization developed through the combination and expansion of Shaw’s and Brockton Public Markets, eventually becoming one of New England’s longstanding supermarket businesses.
Today, Shaw’s operates as part of Albertsons Companies, Inc., one of the largest food and drug retailers in the United States. Shaw’s stores serve communities across Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Shaw’s current official location directory lists 126 Shaw’s stores nationwide, including 55 locations in Massachusetts.
Shaw’s Supermarkets maintains its New England division office at 750 W. Center Street, West Bridgewater, MA 02379, with a current main division number of 508-313-4000. Parent company Albertsons Companies reported 2,244 stores, approximately 280,000 employees, 1,713 in-store pharmacies, 405 fuel centers, 22 distribution centers, and 19 manufacturing facilities as of February 28, 2026.
508-313-4000
Albertsons’ current supplier information lists this as the main number for Shaw’s Supermarkets, Inc. in West Bridgewater.
877-723-3929
Shaw’s currently publishes this number for:
Retail Store / Corporate Support.
Shaw’s Supermarkets, Inc.
750 W. Center Street
West Bridgewater, MA 02379
United States.
Shaw’s Supermarkets, Inc.
750 W. Center Street
West Bridgewater, MA 02379
United States
Customer Support Center
M.S. 10501
P.O. Box 29093
Phoenix, AZ 85038.
Grocery Retail, Supermarkets, Pharmacy, Food Delivery, E-Commerce and Consumer Retail
1860
George Clinton Shaw opened the original grocery business in Portland, Maine.
Albertsons Companies, Inc.
126 locations
according to Shaw’s current official store directory.
55 Shaw’s locations.
Susan Morris
Susan Morris is the current Chief Executive Officer and Director of Albertsons Companies.
https://www.shaws.com/careers.html
Shaw’s hires in stores, warehouses, distribution, pharmacy, merchandising, finance, marketing, e-commerce, technology, and division administration.
Shaw’s operates full-service supermarkets with fresh food departments, packaged grocery, pharmacies, digital shopping, delivery, pickup, loyalty programs, rewards, and other retail services. Availability varies by store.
Shaw’s stores carry fresh fruits, vegetables, herbs, packaged produce, organic items, and seasonal selections.
Produce departments are available throughout much of the chain and can also be included in online grocery orders.
Many Shaw’s stores have fresh meat departments offering beef, pork, poultry, and other meat products.
Service and product selection vary by location, with some stores also providing butcher-style preparation and packaged meal options.
Participating stores offer seafood such as fish, shellfish, frozen seafood, and prepared products.
Selection varies according to local demand, store size, and seasonal availability.
Shaw’s bakery departments sell bread, rolls, cakes, pastries, cookies, desserts, and other baked goods.
Participating stores also support bakery ordering for birthdays and other events.
The deli department sells sliced meats and cheeses, prepared foods, salads, sandwiches, party items, and grab-and-go meals.
Certain Shaw’s stores support deli order-ahead services through digital platforms.
Shaw’s provides packaged food, pantry staples, snacks, beverages, breakfast foods, household essentials, and other supermarket merchandise.
The assortment includes both national brands and Albertsons Companies’ exclusive brands.
Stores carry milk, cheese, yogurt, butter, eggs, cream, refrigerated products, and other dairy essentials.
Online customers can also order qualifying refrigerated products for delivery or pickup.
Frozen departments include vegetables, meals, pizza, desserts, ice cream, breakfast products, seafood, and other frozen foods.
Availability varies by store and market.
Shaw’s carries organic and natural grocery selections, including products sold under Albertsons Companies’ O Organics and Open Nature brands.
FreshPass members currently receive selected additional discounts on these brands under the parent company’s program terms.
Participating Shaw’s stores operate full-service pharmacies that fill prescriptions and provide other health-related services.
Customers can manage prescriptions, request refills, transfer medications, and locate pharmacy hours online.
Shaw’s Pharmacy allows customers to transfer qualifying prescriptions from another pharmacy.
Transfers can be initiated through the Shaw’s pharmacy website or participating stores.
Shaw’s pharmacies provide vaccinations at participating locations.
Customers can schedule vaccine appointments online, with availability depending on state law, pharmacy staffing, and vaccine type.
Shaw’s provides home delivery for qualifying online grocery orders.
Current delivery support is available at 877-505-4040, seven days a week from 5:00 AM to 10:00 PM Pacific Time.
DriveUp & Go allows customers to place grocery orders online and collect them from participating Shaw’s locations.
The service is integrated with the Shaw’s website and mobile app.
Selected locations offer faster delivery options for qualifying grocery orders.
Availability, service charges, and order windows depend on the customer’s location and current capacity.
Selected Shaw’s stores support SNAP EBT for qualifying online grocery orders and DriveUp & Go purchases.
Availability depends on the location and eligible merchandise.
Shaw’s for U is the chain’s free loyalty program.
Members can receive personalized deals, digital coupons, Points, rewards, and other promotional benefits through their account and mobile app.
Shaw’s for U members can digitally clip eligible offers and connect them to their loyalty account.
The offers can then be applied to qualifying purchases according to the promotion terms.
Shaw’s customers can earn Points on qualifying purchases and redeem eligible rewards.
The program is managed through the Shaw’s for U account and mobile application.
FreshPass is Albertsons Companies’ paid grocery membership program and is available across participating banners including Shaw’s.
Current benefits include qualifying free delivery on orders over $30, monthly rewards for annual subscribers, selected brand discounts, and other member perks.
The Shaw’s Deals & Delivery app provides access to coupons, Points, shopping lists, online purchase history, DriveUp & Go, grocery delivery, contactless payment, receipts, and pharmacy services.
The app can also provide in-store product-location tools through Store Mode.
Customers can shop online at:
The website supports delivery, pickup, account management, loyalty offers, digital coupons, and store-specific product browsing.
Schedule & Save allows customers to arrange recurring purchases for qualifying products.
Questions about this service can be directed to 877-505-4040.
Selected Shaw’s stores operate floral departments selling bouquets, arrangements, plants, balloons, and event-related products.
Floral availability can be checked through the store locator.
Many locations sell beer and wine where permitted by state and local laws.
Product availability and age requirements vary by jurisdiction.
Selected Shaw’s locations are associated with fuel services and fuel rewards.
The official location finder allows customers to filter for fuel sites where available.
Some Shaw’s stores include Starbucks café locations.
Availability can be confirmed using Shaw’s official store locator.
Selected locations provide Western Union services.
Service availability varies by store.
Participating Shaw’s locations offer Coinstar kiosks for converting coins and other supported transactions.
The store locator identifies participating locations.
Selected stores provide Amazon Locker pickup services.
Availability differs by location and can be checked through the store directory.
508-313-4000
This is the verified main Shaw’s Supermarkets division number for the West Bridgewater office.
508-313-4000
508-313-4000
508-313-4000
877-723-3929.
877-723-3929
877-505-4040
Current Shaw’s online-shopping information lists support seven days a week from 5:00 AM to 10:00 PM Pacific Time.
877-505-4040
877-505-4040
For delivery or pickup order problems:
877-505-4040
Shaw’s requests that customers report qualifying delivery or pickup dissatisfaction within seven days.
877-635-4833
Shaw’s currently publishes this number on its main Contact Us page.
877-723-3929
Some current Shaw’s support pages also direct accessibility-related questions through the Retail Store / Corporate number.
Shaw’s directs loyalty-account issues to its Contact Us page and support center.
An additional current Shaw’s for U FAQ references:
877-258-2799.
877-505-4040.
208-395-4722.
Albertsons Companies:
208-395-6200
Headquarters:
250 Parkcenter Blvd., Boise, ID 83706.
Retail / Corporate Support:
877-723-3929
Grocery Delivery / Pickup:
877-505-4040
Shaw’s does not publish one universal separate billing department number.
Payment concerns for store purchases should begin with the store or 877-723-3929, while online grocery billing questions should use 877-505-4040.
Each Shaw’s Pharmacy maintains a location-specific phone number.
Use:
to locate the appropriate pharmacy.
Shaw’s New England Division:
508-313-4000
Each Shaw’s supermarket has its own telephone number.
Store Locator:
Shaw’s does not maintain a separate Investor Relations department.
Investor matters belong to parent company Albertsons Companies, Inc., which trades on the NYSE under ticker ACI.
Shaw’s does not prominently publish one universal HR line for all applicants.
Applicant accommodation materials publish:
888-255-2269.
https://www.shaws.com/careers.html
For a problem involving a store purchase, employee interaction, product quality, refund, pricing, or local service, call the Shaw’s store directly or contact Retail Store / Corporate Support at 877-723-3929. For delivery and pickup matters, use 877-505-4040, which Shaw’s currently staffs seven days a week from 5:00 AM to 10:00 PM Pacific Time.
When calling, have your store location, receipt, loyalty phone number, order number, purchase date, payment information, and details of any prior store-manager conversation available. Customers can also use Shaw’s chat and online Help Request forms if they prefer a written support record.
Shaw’s Supermarkets, Inc.
750 W. Center Street
West Bridgewater, MA 02379
United States
Main Phone: 508-313-4000.
750 W. Center Street
West Bridgewater, MA 02379
Albertsons Companies’ supplier information identifies this location as the Shaw’s Supermarkets division office serving:
Maine
New Hampshire
Vermont
Massachusetts
Rhode Island.
Albertsons Companies, Inc.
250 Parkcenter Blvd.
Boise, ID 83706
Phone: 208-395-6200.
Susan Morris
Morris currently serves as Chief Executive Officer and Director of Albertsons Companies.
Shaw’s current store locator lists:
126 Shaw’s stores
across the United States.
Current directory:
55 Shaw’s locations in Massachusetts.
Shaw’s stores currently operate in:
Maine
Massachusetts
New Hampshire
Rhode Island
Vermont.
As of February 28, 2026, Albertsons Companies operated:
2,244 retail stores
across:
35 states and the District of Columbia.
Albertsons Companies reported approximately:
280,000 employees
as of February 28, 2026.
Albertsons Companies operated:
1,713 in-store pharmacies
as of February 28, 2026.
Albertsons Companies operated:
405 associated fuel centers
as of February 28, 2026.
Albertsons Companies reported:
22 dedicated distribution centers
and:
19 manufacturing facilities.
Shaw’s became part of the current Albertsons organization in 2013, when AB Acquisition acquired Shaw’s from SUPERVALU.
The transaction placed Shaw’s alongside other grocery banners that later operated under Albertsons Companies.
Shaw’s itself is not separately publicly traded.
Parent company Albertsons Companies trades on:
New York Stock Exchange
Ticker:
ACI.
Customers filing a complaint about a Shaw’s store, employee, grocery purchase, pharmacy interaction, delivery, pickup, refund, rewards account, pricing issue, or another service should gather the store address, receipt, loyalty information, order number, purchase date, photographs where appropriate, and records of prior conversations before escalating.
Begin by contacting the supermarket where the issue occurred and ask to speak with the Store Director or manager on duty. Explain the problem clearly, provide the receipt or transaction details, and identify the resolution you are requesting. For food quality, incorrect pricing, missing items, or employee concerns, local management often has the quickest ability to investigate and correct the issue. Keep the manager’s name, store number, and details of any promised follow-up.
If the store does not resolve the matter, call 877-723-3929 for Retail Store / Corporate support. For grocery delivery or DriveUp & Go complaints, call 877-505-4040. Provide the store location, order or receipt number, loyalty information, prior manager contact, dates, and a concise explanation of what remains unresolved. Shaw’s also provides online chat and inquiry forms that can create a written record of the complaint.
For online grocery problems, delivery refunds, missing products, Schedule & Save, or pickup concerns, use 877-505-4040. Pharmacy complaints should first be raised with the pharmacist or pharmacy manager at the applicable location. Loyalty and account issues can be submitted through Shaw’s digital Contact Us tools. If the complaint concerns accessibility, use the published Accessibility Support line at 877-635-4833.
For a serious unresolved Shaw’s division matter, written correspondence can be directed to Shaw’s Supermarkets, Inc., 750 W. Center Street, West Bridgewater, MA 02379. Customer-support correspondence may also be sent to Customer Support Center, M.S. 10501, P.O. Box 29093, Phoenix, AZ 85038. Include the customer’s contact details, store information, receipt or order number, complaint history, relevant dates, and copies of supporting documents. Keep proof of mailing and do not send irreplaceable originals.
If the complaint remains unresolved, the next authority depends on the problem. Food-safety concerns can be reported to the applicable local or state health agency, pharmacy-related professional complaints may involve the relevant state Board of Pharmacy, payment disputes can be raised with the card issuer, and general consumer complaints may be submitted to the relevant state Attorney General or consumer-protection agency. Shaw’s online-order terms also identify state consumer-protection complaint channels for applicable disputes. Keep receipts, order records, photographs, and Shaw’s responses before escalating.
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