Shaw’s Supermarkets
About Shaw’s Supermarkets
Shaw’s Supermarkets is a New England grocery and pharmacy chain with roots dating to 1860, when George Clinton Shaw opened a small grocery store in Portland, Maine. The modern Shaw’s organization developed through the combination and expansion of Shaw’s and Brockton Public Markets, eventually becoming one of New England’s longstanding supermarket businesses.
Today, Shaw’s operates as part of Albertsons Companies, Inc., one of the largest food and drug retailers in the United States. Shaw’s stores serve communities across Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Shaw’s current official location directory lists 126 Shaw’s stores nationwide, including 55 locations in Massachusetts.
Shaw’s Supermarkets maintains its New England division office at 750 W. Center Street, West Bridgewater, MA 02379, with a current main division number of 508-313-4000. Parent company Albertsons Companies reported 2,244 stores, approximately 280,000 employees, 1,713 in-store pharmacies, 405 fuel centers, 22 distribution centers, and 19 manufacturing facilities as of February 28, 2026.
Quick Information
Corporate Phone Number
508-313-4000
Albertsons’ current supplier information lists this as the main number for Shaw’s Supermarkets, Inc. in West Bridgewater.
Customer Service Number
877-723-3929
Shaw’s currently publishes this number for:
Retail Store / Corporate Support.
Corporate Office Address
Shaw’s Supermarkets, Inc.
750 W. Center Street
West Bridgewater, MA 02379
United States.
Headquarters Address
Shaw’s Supermarkets, Inc.
750 W. Center Street
West Bridgewater, MA 02379
United States
Customer Support Mailing Address
Customer Support Center
M.S. 10501
P.O. Box 29093
Phoenix, AZ 85038.
Industry
Grocery Retail, Supermarkets, Pharmacy, Food Delivery, E-Commerce and Consumer Retail
Founded
1860
George Clinton Shaw opened the original grocery business in Portland, Maine.
Parent Company
Albertsons Companies, Inc.
Number of Shaw’s Stores
126 locations
according to Shaw’s current official store directory.
Massachusetts Store Count
55 Shaw’s locations.
Parent Company CEO
Susan Morris
Susan Morris is the current Chief Executive Officer and Director of Albertsons Companies.
Website
Careers Page
https://www.shaws.com/careers.html
Shaw’s hires in stores, warehouses, distribution, pharmacy, merchandising, finance, marketing, e-commerce, technology, and division administration.
Shaw’s Supermarkets Products & Services
Shaw’s operates full-service supermarkets with fresh food departments, packaged grocery, pharmacies, digital shopping, delivery, pickup, loyalty programs, rewards, and other retail services. Availability varies by store.
Fresh Produce
Shaw’s stores carry fresh fruits, vegetables, herbs, packaged produce, organic items, and seasonal selections.
Produce departments are available throughout much of the chain and can also be included in online grocery orders.
Fresh Meat
Many Shaw’s stores have fresh meat departments offering beef, pork, poultry, and other meat products.
Service and product selection vary by location, with some stores also providing butcher-style preparation and packaged meal options.
Seafood
Participating stores offer seafood such as fish, shellfish, frozen seafood, and prepared products.
Selection varies according to local demand, store size, and seasonal availability.
Bakery
Shaw’s bakery departments sell bread, rolls, cakes, pastries, cookies, desserts, and other baked goods.
Participating stores also support bakery ordering for birthdays and other events.
Service Deli
The deli department sells sliced meats and cheeses, prepared foods, salads, sandwiches, party items, and grab-and-go meals.
Certain Shaw’s stores support deli order-ahead services through digital platforms.
Grocery
Shaw’s provides packaged food, pantry staples, snacks, beverages, breakfast foods, household essentials, and other supermarket merchandise.
The assortment includes both national brands and Albertsons Companies’ exclusive brands.
Dairy
Stores carry milk, cheese, yogurt, butter, eggs, cream, refrigerated products, and other dairy essentials.
Online customers can also order qualifying refrigerated products for delivery or pickup.
Frozen Foods
Frozen departments include vegetables, meals, pizza, desserts, ice cream, breakfast products, seafood, and other frozen foods.
Availability varies by store and market.
Organic and Natural Products
Shaw’s carries organic and natural grocery selections, including products sold under Albertsons Companies’ O Organics and Open Nature brands.
FreshPass members currently receive selected additional discounts on these brands under the parent company’s program terms.
Pharmacy
Participating Shaw’s stores operate full-service pharmacies that fill prescriptions and provide other health-related services.
Customers can manage prescriptions, request refills, transfer medications, and locate pharmacy hours online.
Prescription Transfers
Shaw’s Pharmacy allows customers to transfer qualifying prescriptions from another pharmacy.
Transfers can be initiated through the Shaw’s pharmacy website or participating stores.
Vaccinations
Shaw’s pharmacies provide vaccinations at participating locations.
Customers can schedule vaccine appointments online, with availability depending on state law, pharmacy staffing, and vaccine type.
Grocery Delivery
Shaw’s provides home delivery for qualifying online grocery orders.
Current delivery support is available at 877-505-4040, seven days a week from 5:00 AM to 10:00 PM Pacific Time.
DriveUp & Go Pickup
DriveUp & Go allows customers to place grocery orders online and collect them from participating Shaw’s locations.
The service is integrated with the Shaw’s website and mobile app.
Rush Delivery
Selected locations offer faster delivery options for qualifying grocery orders.
Availability, service charges, and order windows depend on the customer’s location and current capacity.
SNAP EBT Online
Selected Shaw’s stores support SNAP EBT for qualifying online grocery orders and DriveUp & Go purchases.
Availability depends on the location and eligible merchandise.
Shaw’s for U
Shaw’s for U is the chain’s free loyalty program.
Members can receive personalized deals, digital coupons, Points, rewards, and other promotional benefits through their account and mobile app.
Digital Coupons
Shaw’s for U members can digitally clip eligible offers and connect them to their loyalty account.
The offers can then be applied to qualifying purchases according to the promotion terms.
Rewards and Points
Shaw’s customers can earn Points on qualifying purchases and redeem eligible rewards.
The program is managed through the Shaw’s for U account and mobile application.
FreshPass
FreshPass is Albertsons Companies’ paid grocery membership program and is available across participating banners including Shaw’s.
Current benefits include qualifying free delivery on orders over $30, monthly rewards for annual subscribers, selected brand discounts, and other member perks.
Shaw’s Mobile App
The Shaw’s Deals & Delivery app provides access to coupons, Points, shopping lists, online purchase history, DriveUp & Go, grocery delivery, contactless payment, receipts, and pharmacy services.
The app can also provide in-store product-location tools through Store Mode.
Online Shopping
Customers can shop online at:
The website supports delivery, pickup, account management, loyalty offers, digital coupons, and store-specific product browsing.
Schedule & Save
Schedule & Save allows customers to arrange recurring purchases for qualifying products.
Questions about this service can be directed to 877-505-4040.
Floral
Selected Shaw’s stores operate floral departments selling bouquets, arrangements, plants, balloons, and event-related products.
Floral availability can be checked through the store locator.
Beer and Wine
Many locations sell beer and wine where permitted by state and local laws.
Product availability and age requirements vary by jurisdiction.
Fuel
Selected Shaw’s locations are associated with fuel services and fuel rewards.
The official location finder allows customers to filter for fuel sites where available.
Starbucks Café
Some Shaw’s stores include Starbucks café locations.
Availability can be confirmed using Shaw’s official store locator.
Western Union
Selected locations provide Western Union services.
Service availability varies by store.
Coinstar
Participating Shaw’s locations offer Coinstar kiosks for converting coins and other supported transactions.
The store locator identifies participating locations.
Amazon Locker
Selected stores provide Amazon Locker pickup services.
Availability differs by location and can be checked through the store directory.
Shaw’s Supermarkets Corporate Phone Numbers
Corporate Phone Number
508-313-4000
This is the verified main Shaw’s Supermarkets division number for the West Bridgewater office.
Corporate Headquarters Number
508-313-4000
Headquarters Number
508-313-4000
Corporate Office Number
508-313-4000
Retail Store / Corporate Customer Service
877-723-3929.
Customer Support Number
877-723-3929
Grocery Delivery Number
877-505-4040
Current Shaw’s online-shopping information lists support seven days a week from 5:00 AM to 10:00 PM Pacific Time.
Pickup Support Number
877-505-4040
Online Order Support
877-505-4040
Refund Support
For delivery or pickup order problems:
877-505-4040
Shaw’s requests that customers report qualifying delivery or pickup dissatisfaction within seven days.
Accessibility Support
877-635-4833
Shaw’s currently publishes this number on its main Contact Us page.
Additional Accessibility / Retail Support
877-723-3929
Some current Shaw’s support pages also direct accessibility-related questions through the Retail Store / Corporate number.
Loyalty Support
Shaw’s directs loyalty-account issues to its Contact Us page and support center.
An additional current Shaw’s for U FAQ references:
877-258-2799.
Schedule & Save Support
877-505-4040.
Media Inquiries Number
208-395-4722.
Parent Company Corporate Number
Albertsons Companies:
208-395-6200
Headquarters:
250 Parkcenter Blvd., Boise, ID 83706.
Toll-Free Number
Retail / Corporate Support:
877-723-3929
Grocery Delivery / Pickup:
877-505-4040
Billing Number
Shaw’s does not publish one universal separate billing department number.
Payment concerns for store purchases should begin with the store or 877-723-3929, while online grocery billing questions should use 877-505-4040.
Pharmacy Number
Each Shaw’s Pharmacy maintains a location-specific phone number.
Use:
to locate the appropriate pharmacy.
Regional Office Number
Shaw’s New England Division:
508-313-4000
Local Store Number
Each Shaw’s supermarket has its own telephone number.
Store Locator:
Investor Relations Number
Shaw’s does not maintain a separate Investor Relations department.
Investor matters belong to parent company Albertsons Companies, Inc., which trades on the NYSE under ticker ACI.
Human Resources Number
Shaw’s does not prominently publish one universal HR line for all applicants.
Applicant accommodation materials publish:
888-255-2269.
Careers
https://www.shaws.com/careers.html
How to Reach a Real Person at Shaw’s Supermarkets
For a problem involving a store purchase, employee interaction, product quality, refund, pricing, or local service, call the Shaw’s store directly or contact Retail Store / Corporate Support at 877-723-3929. For delivery and pickup matters, use 877-505-4040, which Shaw’s currently staffs seven days a week from 5:00 AM to 10:00 PM Pacific Time.
When calling, have your store location, receipt, loyalty phone number, order number, purchase date, payment information, and details of any prior store-manager conversation available. Customers can also use Shaw’s chat and online Help Request forms if they prefer a written support record.
Shaw’s Supermarkets Headquarters & Corporate Office Address
Shaw’s current New England division headquarters is
Shaw’s Supermarkets, Inc.
750 W. Center Street
West Bridgewater, MA 02379
United States
Main Phone: 508-313-4000.
West Bridgewater Headquarters
750 W. Center Street
West Bridgewater, MA 02379
Albertsons Companies’ supplier information identifies this location as the Shaw’s Supermarkets division office serving:
Maine
New Hampshire
Vermont
Massachusetts
Rhode Island.
Parent Company Headquarters
Albertsons Companies, Inc.
250 Parkcenter Blvd.
Boise, ID 83706
Phone: 208-395-6200.
Current Parent Company CEO
Susan Morris
Morris currently serves as Chief Executive Officer and Director of Albertsons Companies.
Shaw’s Store Count
Shaw’s current store locator lists:
126 Shaw’s stores
across the United States.
Massachusetts Store Count
Current directory:
55 Shaw’s locations in Massachusetts.
Geographic Footprint
Shaw’s stores currently operate in:
Maine
Massachusetts
New Hampshire
Rhode Island
Vermont.
Parent Company Store Scale
As of February 28, 2026, Albertsons Companies operated:
2,244 retail stores
across:
35 states and the District of Columbia.
Parent Company Workforce
Albertsons Companies reported approximately:
280,000 employees
as of February 28, 2026.
Parent Company Pharmacy Scale
Albertsons Companies operated:
1,713 in-store pharmacies
as of February 28, 2026.
Parent Company Fuel Centers
Albertsons Companies operated:
405 associated fuel centers
as of February 28, 2026.
Parent Company Distribution Network
Albertsons Companies reported:
22 dedicated distribution centers
and:
19 manufacturing facilities.
Ownership History
Shaw’s became part of the current Albertsons organization in 2013, when AB Acquisition acquired Shaw’s from SUPERVALU.
The transaction placed Shaw’s alongside other grocery banners that later operated under Albertsons Companies.
Stock Listing
Shaw’s itself is not separately publicly traded.
Parent company Albertsons Companies trades on:
New York Stock Exchange
Ticker:
ACI.
How to File a Complaint Against Shaw’s Supermarkets
Customers filing a complaint about a Shaw’s store, employee, grocery purchase, pharmacy interaction, delivery, pickup, refund, rewards account, pricing issue, or another service should gather the store address, receipt, loyalty information, order number, purchase date, photographs where appropriate, and records of prior conversations before escalating.
Step 1: Contact the Shaw’s Store
Begin by contacting the supermarket where the issue occurred and ask to speak with the Store Director or manager on duty. Explain the problem clearly, provide the receipt or transaction details, and identify the resolution you are requesting. For food quality, incorrect pricing, missing items, or employee concerns, local management often has the quickest ability to investigate and correct the issue. Keep the manager’s name, store number, and details of any promised follow-up.
Step 2: Contact Shaw’s Customer Support
If the store does not resolve the matter, call 877-723-3929 for Retail Store / Corporate support. For grocery delivery or DriveUp & Go complaints, call 877-505-4040. Provide the store location, order or receipt number, loyalty information, prior manager contact, dates, and a concise explanation of what remains unresolved. Shaw’s also provides online chat and inquiry forms that can create a written record of the complaint.
Step 3: Use the Appropriate Specialized Channel
For online grocery problems, delivery refunds, missing products, Schedule & Save, or pickup concerns, use 877-505-4040. Pharmacy complaints should first be raised with the pharmacist or pharmacy manager at the applicable location. Loyalty and account issues can be submitted through Shaw’s digital Contact Us tools. If the complaint concerns accessibility, use the published Accessibility Support line at 877-635-4833.
Step 4: Send Formal Written Correspondence
For a serious unresolved Shaw’s division matter, written correspondence can be directed to Shaw’s Supermarkets, Inc., 750 W. Center Street, West Bridgewater, MA 02379. Customer-support correspondence may also be sent to Customer Support Center, M.S. 10501, P.O. Box 29093, Phoenix, AZ 85038. Include the customer’s contact details, store information, receipt or order number, complaint history, relevant dates, and copies of supporting documents. Keep proof of mailing and do not send irreplaceable originals.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the next authority depends on the problem. Food-safety concerns can be reported to the applicable local or state health agency, pharmacy-related professional complaints may involve the relevant state Board of Pharmacy, payment disputes can be raised with the card issuer, and general consumer complaints may be submitted to the relevant state Attorney General or consumer-protection agency. Shaw’s online-order terms also identify state consumer-protection complaint channels for applicable disputes. Keep receipts, order records, photographs, and Shaw’s responses before escalating.
