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- Marshalls
About Marshalls
Marshalls is a major off-price apparel and home-fashion retail chain operating in the United States and Canada. The company sells women’s, men’s, children’s, and baby clothing, footwear, handbags, accessories, beauty products, home décor, seasonal merchandise, gifts, and other branded products at prices generally below traditional full-price retailers.
Marshalls is part of The TJX Companies, Inc., the global off-price retail group that also operates T.J. Maxx, HomeGoods, Sierra, Homesense, Winners, and TK Maxx in various markets. TJX describes its business model as offering rapidly changing assortments of branded and designer merchandise at prices generally 20% to 60% below regular full-price retailer prices on comparable merchandise.
Marshalls does not operate as a separately headquartered public corporation. Its U.S. corporate operations are managed through TJX’s global headquarters at 770 Cochituate Road, Framingham, MA 01701. As of August 1, 2026, TJX reported 1,267 Marshalls stores in the United States, while the first quarter of fiscal 2027 also showed 112 Marshalls stores in Canada.
Quick Information
Corporate Phone Number
508-390-1000
TJX publishes this number for general corporate inquiries.
Customer Service Number
For Marshalls in-store Customer Service:
1-888-627-7425
For Marshalls.com online orders:
1-833-888-0776.
Corporate Office Address
The TJX Companies, Inc. / Marshalls
770 Cochituate Road
Framingham, MA 01701
United States
Headquarters Address
Marshalls / The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
United States
TJX identifies this address as its Global Headquarters.
Marshalls does not prominently publish one universal email for every customer issue.
For qualifying online-order return issues, TJX publishes:
ecommercecustomerservice@tjx.com.
Industry
Off-Price Retail, Apparel, Footwear, Accessories, Beauty, Home Décor and E-Commerce
Parent Company
The TJX Companies, Inc.
Parent Company CEO
Ernie Herrman
Current TJX materials identify Ernie Herrman as Chief Executive Officer and President.
Executive Chairman
Carol Meyrowitz.
Number of U.S. Marshalls Stores
As of August 1, 2026:
1,267 stores.
Number of Canadian Marshalls Stores
As of May 2, 2026:
112 stores.
TJX Total Store Count
At August 1, 2026, TJX operated more than:
5,200 stores globally
across its retail banners.
TJX Employee Scale
Current TJX corporate materials report approximately:
377,000 associates.
Parent Company Fiscal 2026 Revenue
Approximately $60.4 billion in net sales.
Website
Store Locator
https://www.marshalls.com/us/store/stores/storeLocator.jsp
Investor Relations
TJX trades publicly on the New York Stock Exchange.
Stock Ticker
TJX
Careers Page
Marshalls retail, distribution, management, merchandising, technology, and corporate roles are recruited through TJX.
Marshalls Products & Services
Marshalls operates as an off-price retailer, so product assortment changes frequently based on purchasing opportunities, seasonality, fashion trends, and store location. Customers may find different products from one store or visit to another.
Women’s Clothing
Marshalls sells women’s dresses, tops, jeans, pants, sweaters, jackets, activewear, sleepwear, and seasonal fashion.
Products can include national, designer, contemporary, and value-oriented labels at off-price retail pricing.
Men’s Clothing
Men’s categories include shirts, polos, jeans, pants, jackets, activewear, suits, underwear, socks, and casual clothing.
Brand availability changes frequently because of the company’s opportunistic buying model.
Kids Clothing
Marshalls carries apparel for girls and boys across multiple age groups.
Products can include everyday clothing, schoolwear, activewear, outerwear, sleepwear, and seasonal outfits.
Baby Clothing
Baby merchandise includes clothing, sleepwear, accessories, gift sets, blankets, and other essentials.
Availability varies significantly by store and online inventory.
Women’s Shoes
Marshalls sells women’s sneakers, boots, sandals, flats, heels, slippers, and athletic footwear.
Products span designer, fashion, athletic, and casual brands.
Men’s Shoes
Men’s footwear includes sneakers, dress shoes, casual shoes, boots, sandals, and slippers.
Kids Shoes
Children’s footwear can include sneakers, boots, school shoes, sandals, and seasonal styles.
Handbags
Marshalls offers handbags including totes, crossbody bags, shoulder bags, backpacks, clutches, and designer accessories.
Inventory changes frequently and specific brands cannot be guaranteed at a given location.
Accessories
Accessory departments can include jewelry, watches, sunglasses, scarves, hats, wallets, belts, hair accessories, and other fashion items.
Beauty Products
Marshalls sells skincare, haircare, fragrance, makeup, bath products, grooming products, and beauty accessories.
The selection can include both prestige and mass-market brands.
Home Décor
Home departments include decorative accessories, wall art, mirrors, pillows, throws, storage products, lighting, and seasonal décor.
Kitchen and Dining
Marshalls sells cookware, bakeware, glassware, tableware, utensils, food-storage products, small kitchen accessories, and dining décor.
Bedding
The home assortment can include sheets, comforters, quilts, blankets, mattress accessories, pillows, and decorative bedding.
Bath Products
Bath merchandise includes towels, bath mats, shower accessories, storage, organizers, and decorative bathroom products.
Furniture
Selected Marshalls stores and the online business offer smaller furniture and accent pieces.
Items can include chairs, tables, benches, storage, and other home furnishings.
Seasonal Merchandise
Marshalls carries seasonal products for holidays, summer, back-to-school, fall, winter, and special occasions.
Selection changes throughout the year.
Gifts
Gift merchandise spans apparel, beauty, accessories, home, toys, food-related products, and seasonal items.
Gift Cards
Marshalls sells physical and electronic gift cards.
Gift cards can be redeemed at Marshalls.com and at participating T.J. Maxx, Marshalls, and HomeGoods stores.
Online Shopping
Customers can shop Marshalls online at:
Online inventory differs from individual store inventory.
Marshalls Mobile App
The Marshalls app allows customers to manage online shopping and access TJX Rewards information.
Credit-card members can also access digital Rewards Certificates through their linked account.
TJX Rewards Credit Card
Marshalls participates in the TJX Rewards credit-card program.
Cardmembers currently earn 5% back in Rewards on qualifying purchases across participating TJX family stores, with every 1,000 points producing a $10 Rewards Certificate.
Rewards Certificates
Rewards Certificates can be redeemed at Marshalls and participating TJX sister brands.
Digital certificates can be accessed after linking the card account online.
In-Store Returns
Marshalls’ standard in-store policy generally allows merchandise accompanied by a receipt to be returned within 30 days of purchase for an exchange or refund to the original form of payment.
Later returns or qualifying no-receipt returns may receive merchandise credit instead.
Online Returns
Eligible Marshalls.com purchases can generally be returned within:
40 days of the order date
Online items can often be returned free at a Marshalls store, while mail returns currently carry an $11.99 return shipping and handling fee per package unless another policy applies.
Store Locator
Customers can use Marshalls’ official Store Locator to find addresses, hours, and local store information.
E-Commerce Delivery
Marshalls.com ships eligible merchandise directly to customers.
Shipping methods, costs, exclusions, and promotional thresholds change over time.
Marshalls Corporate Phone Numbers
Corporate Phone Number
508-390-1000
This is TJX’s current general corporate inquiry number.
Corporate Headquarters Number
508-390-1000
Headquarters Number
508-390-1000
Corporate Office Number
508-390-1000
Marshalls In-Store Customer Service
1-888-627-7425.
Marshalls Online Customer Service
1-833-888-0776.
Online Order Support
1-833-888-0776
Shipping Support
1-833-888-0776
Returns Support
For online purchases:
1-833-888-0776
Email for qualifying e-commerce return issues:
ecommercecustomerservice@tjx.com.
Gift Card Support
General Marshalls online Customer Service:
1-833-888-0776
TJX Rewards Credit Card Customer Service
Current Marshalls materials direct credit-card questions to:
1-833-888-0776.
Billing Number
For TJX Rewards credit-card billing, use the card-servicing support provided by Synchrony Bank through the Marshalls/TJX Rewards portal.
For ordinary Marshalls purchase billing issues:
1-888-627-7425 for store purchases
or:
1-833-888-0776 for online orders.
Sales Number
Marshalls does not operate a conventional nationwide consumer sales phone department.
Local Store Number
Each Marshalls store has its own local telephone number.
Use the Store Locator on Marshalls.com.
Regional Office Number
TJX does not publish one universal Marshalls regional-office number.
Investor Relations Number
508-390-2323
This is the current TJX Investor Relations number for financial analysts and institutional shareholders.
Transfer Agent Number
866-606-8365 within the U.S.
201-680-6578 outside the U.S.
Compliance Officer Email
complianceofficer@tjx.com.
Media / Press Number
TJX handles corporate media matters through its communications organization rather than a general Marshalls consumer-service line.
Human Resources Number
TJX does not publish one universal applicant HR phone number for Marshalls.
Careers
Emergency / After-Hours Number
Marshalls does not publish a nationwide corporate emergency hotline.
Immediate safety, police, fire, or medical emergencies should be reported to local emergency services and store management.
How to Reach a Real Person at Marshalls
For an in-store purchase or store experience, call 1-888-627-7425 or contact the specific Marshalls store directly. Have the store location, transaction date, receipt, item information, and names of employees involved if relevant. Store management can often resolve returns, pricing issues, employee complaints, or damaged-product concerns more quickly than corporate support.
For an online order, call 1-833-888-0776. Have your order number, email address, tracking information, and payment details ready. Online Customer Service can assist with shipments, missing packages, online returns, refunds, website orders, and related e-commerce concerns.
Marshalls Headquarters & Corporate Office Address
Marshalls does not maintain a separate public-company headquarters from TJX.
Current corporate headquarters
The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
United States
Corporate Phone: 508-390-1000.
Framingham Global Headquarters
770 Cochituate Road
Framingham, MA 01701
United States
TJX identifies this location as its Global Headquarters.
Parent Company
The TJX Companies, Inc.
Marshalls operates as one of TJX’s major U.S. off-price retail banners.
Current CEO and President
Ernie Herrman.
Executive Chairman
Carol Meyrowitz.
Current U.S. Store Count
At August 1, 2026:
1,267 Marshalls stores in the United States.
Current Canadian Store Count
At May 2, 2026:
112 Marshalls stores in Canada.
TJX Global Store Network
TJX currently operates:
5,200+ stores
across multiple countries and banners.
Current TJX Workforce
Approximately:
377,000 associates.
Fiscal 2026 Revenue
TJX reported:
$60.4 billion in net sales.
U.S. Marshalls Growth
During the fiscal year ended January 31, 2026, Marshalls increased from:
1,230 stores
to:
1,255 stores.
By August 1, 2026, the count had increased further to:
1,267 stores.
Parent Company Stock Listing
TJX trades on:
New York Stock Exchange
Ticker:TJX
How to File a Complaint Against Marshalls
Customers may need to complain about a store employee, return refusal, damaged product, online order, missing shipment, refund, incorrect price, credit-card issue, gift card, or other Marshalls experience. Keep receipts, order numbers, photographs, tracking information, store details, and previous support records before escalating.
Step 1: Contact the Marshalls Store or Online Customer Service
For a store complaint, speak with the store manager or call 1-888-627-7425. For an online purchase, call 1-833-888-0776. Explain the issue clearly, provide the receipt or order number, and state the resolution requested. Keep the store number, representative name, case information, and date of contact.
Step 2: Follow the Applicable Return or Refund Policy
If the complaint involves a return, verify whether the transaction falls within the standard return period. In-store purchases generally qualify for original-payment refunds within 30 days, while eligible online purchases generally have a 40-day return window. Merchandise must meet Marshalls’ condition and eligibility requirements.
Step 3: Request Additional Customer Service Review
If the store or first Customer Service representative does not resolve the issue, request further review. For online disputes, keep tracking records, screenshots, return receipts, and email confirmations. For store matters, provide the exact store location, transaction date, manager name, and a clear timeline of what occurred.
Step 4: Send Corporate Correspondence to TJX Headquarters
For a serious unresolved corporate complaint, send written correspondence to The TJX Companies, Inc., 770 Cochituate Road, Framingham, MA 01701. Include your name, address, phone number, Marshalls store or order information, dates, previous contacts, supporting documents, and the specific resolution requested. Keep copies and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the external route depends on the issue. Payment-card disputes can involve the card issuer, credit-card issues may involve Synchrony Bank and applicable financial regulators, and general retail complaints can be submitted to the relevant state Attorney General or consumer-protection agency. Serious discrimination, employment, safety, or accessibility issues may involve other state or federal authorities. Keep complete transaction and complaint records before escalating.
